Escritorio, tabla de planchar con plancha y cunas gratuitas

Opiniones de Super 8 by Wyndham Pensacola

2 out of 5
Super 8 by Wyndham Pensacola
8001 Lavelle Way, Pensacola, FL

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 133 de 803 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 162 de 803 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 183 de 803 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 139 de 803 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 186 de 803 opiniones" "

5.8/10

Limpieza

7.0/10

Servicio y personal

5.4/10

Servicios

5.6/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

carlos

Se hospedó 1 noche en diciembre de 2023
Respuesta de M, el 12 ene. 2024
Dear Carlos,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

ricardo

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel muy viejo, la habitacion no se veia limpia y mala cama y baño
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 18 ago. 2023
Dear ricardo,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

8/10 Bueno

Giovanni

Se hospedó 3 noches en julio de 2023
Respuesta de M, el 4 ago. 2023
Dear Giovanni,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Aceptable

Patricia

Viaje en pareja, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
They need more action in your installation the bath was horrible
Se hospedó 2 noches en junio de 2023
Respuesta de M, el 30 jun. 2023
Dear Pathrica,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

8/10 Bueno

Teresita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de M, el 12 abr. 2023
Dear Teresita,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Aceptable

Hernan

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El desayuno muy malo. Solo cafe y una cookie
Se hospedó 1 noche en noviembre de 2022
Respuesta de Management Team, el 21 dic. 2022
Dear Guest,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Regards,

2/10 Terrible

Yudisleidys, Carrollton

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Me parecio demaciado caro para entrar una madrugada a las 2 am solo para dormir y salir a las 7 am,decia desayuno y solo era cafe
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Manager, el 28 jun. 2022
Dear Guest, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Hotel Manager., el 21 jul. 2021
Dear Guest, Thank you for giving us 10 out of 10 ratings. I’m very glad you were so satisfied with our hotel. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Sincerely, Hotel Manager.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
La habitaciom tenia marcas en los muebles de humedad
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Manager., el 13 jul. 2021
Querido invitado, Gracias por la reseña. Me complace que en general haya tenido una agradable estadía con nosotros, pero me preocupa mucho que no hayamos cumplido con sus estándares y expectativas de alguna manera, como ha mencionado. Estamos tomando en consideración sus comentarios a medida que cambiamos y mejoramos. Estamos muy orgullosos de cada aspecto de este hotel y de servir a huéspedes como usted, y espero que nos brinde otra oportunidad. Esperamos volver a tenerlo pronto con nosotros. Atentamente, Gerente del hotel.

10/10 Excelente

Heriberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Se hospedó 3 noches en noviembre de 2020
Respuesta de Hotel Manager, el 1 dic. 2020
Dear Heriberto, Thank you for your stay and the feedback. Hope you had a nice stay and liked the services looking at the ten stars, From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

4/10 Malo

Ruben d

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Muys descuidado falta de mantenimiento
Por fuera es bello el hotel. Pero dentro esta muy descuidado faltase mantenimiento de cosas tan sencillas como la cortina de la regadera el aire acondicionado se daño a las 2am y nos cambiaron a otra habitación aceptable. Pero las dos antes en la que estuve horrible el descuido las paredes sucias los aires no enfrían bien y el sr q atiende fatal
Se hospedó 1 noche en noviembre de 2020
Respuesta de Hotel Manager, el 1 dic. 2020
Dear Guest, Thanks for commenting. I’m sorry that some maintenance issues and other lapses detracted from your stay. We take pride in providing the best possible guest experience and are involved in a continuous improvement process to get better and better. We’ll take your comments into consideration as we change and improve. I hope you will reconsider and stay with us again in the future. Sincerely, Hotel Manager

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No towels in the room, paper toilet, weed odor in the halls, room phone no working. Bad service.
Se hospedó 1 noche en abril de 2020
Respuesta de Hotel Manager, el 13 abr. 2020
Dear Guest, Thank you for the stay and giving us a feedback. We understand your concerns about some areas. I deeply apologize for all the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Despite your disappointment, we hope you will return to stay with us again at some future date when you can be assured of our very best attention Sincerely Hotel Manager.

10/10 Excelente

Lourdes

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
me encanto le doy cinco estrella
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hotel Manager, el 10 ene. 2020
Dear Guest, Thanks for choosing our hotel for your stay and 5 Stars you have given us based on the experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

8/10 Bueno

econo lodge, pensacola alabama

Le gustó: Servicio y personal y comodidad de las habitaciones
bueno
bien
Se hospedó 1 noche en julio de 2017
Respuesta de Ajay, el 14 ago. 2017
Thank you for your kind review. We look forward to your next stay with us.

6/10 Aceptable

raul

Le gustó: Servicio y personal y comodidad de las habitaciones

10/10 Excelente

KeyAvis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome staff very welcoming and helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de M, el 24 may. 2024
Dear Keyavis,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

4/10 Malo

Jamie

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Couldnt use our phone unless you were by the window and the breakfast was only a little pack of donuts. The Internet wouldn't work the whole time we was there. The bathroom shower knob was broke and the toilet paper holder was falling off the wall and the toilet was really loose.
Se hospedó 4 noches en mayo de 2024
Respuesta de M, el 24 may. 2024
Dear Jamie,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

10/10 Excelente

Maria

Se hospedó 3 noches en abril de 2024
Respuesta de M, el 17 may. 2024
Dear Maria,We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

2/10 Terrible

Karen

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They ask for a cash deposit on arrival. Our room had no smoke detectors, we found a cockroach the first morning, the shower was cracked and dirty and the plumbing was backwards so figuring out hot/cold was obnoxious. The free breakfast was brown colored water with very stale hostess donuts. And just a few of those.
Se hospedó 2 noches en abril de 2024
Respuesta de M, el 19 abr. 2024
Dear Karen,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

10/10 Excelente

Jenn

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Me and my family loved our stay.. i would just suggest maybe deep cleaning the pillows in the window they looked very used.
Se hospedó 4 noches en marzo de 2024
Respuesta de M, el 19 abr. 2024
Dear Jenn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excelente

Maranda

Se hospedó 1 noche en marzo de 2024
Respuesta de M, el 3 may. 2024
Dear Maranda,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 Bueno

Tracy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Very clean room, nice hot showers.
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 12 abr. 2024
Dear Tracy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Malo

Paul

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The floors in my room were very dirty.
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 12 abr. 2024
Dear Paul,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 Malo

leah

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The rooms need updated and cleaned really really good! Good for a night to rest and that’s about it!
Se hospedó 1 noche en marzo de 2024
Respuesta de M, el 29 mar. 2024
Dear Leah,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

6/10 Aceptable

leah

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de M, el 29 mar. 2024
Dear Leah,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

2/10 Terrible

Lucia

Se hospedó 1 noche en marzo de 2024
Respuesta de M, el 5 abr. 2024
Dear Lucia,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Aceptable

Kelly

Viaje familiar
Le gustó: Servicio y personal y servicios
It is a little run down, but it was a decent stay over all. Interactions with staff was minimal so can’t really make an accurate account with that.
Se hospedó 2 noches en febrero de 2024
Respuesta de M, el 29 feb. 2024
Dear Kelly,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

4/10 Malo

Cindy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not recommended
This hotel was booked because "breakfast was included", breakfast was a broken coffee maker and hostess doughnut 3 packs. There was a mandatory (and not advertised) $50 cash deposit required at check-in. The hotel was in disrepair and there was always an employee out front smoking as well as a heavy odor of something else being smoked in the lobby.
Se hospedó 3 noches en febrero de 2024
Respuesta de M, el 21 feb. 2024
Dear Cindy,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. Regarding the deposit, it is a completely refundable amount that we take as an incidental fee for the property's maintenance. It is returned to the guest after the check-out. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Sincerely, The Management Team

2/10 Terrible

Josh

Se hospedó 1 noche en diciembre de 2023
Respuesta de M, el 15 dic. 2023
Dear Josh,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Jae

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No cases on the bed no sheets on one bed. Used shampoo and soap on tub. Hair in the tub
Se hospedó 1 noche en noviembre de 2023
Respuesta de M, el 8 dic. 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Gerardo

Se hospedó 8 noches en noviembre de 2023
Respuesta de M, el 15 dic. 2023
Dear Gerardo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
"Free breakfast" is a lie
The "free breakfast" was a 3-pack of Hostess mini donuts. The woman who checked me in was completely indifferent to my concerns about difficulty logging into wifi. I figured out sign-in had to be on Windows, (I use Linux) After signing in on Win and booting back into Linux, it worked. The woman who checked me out was very cheerful and freindly. I didn't have the heart to tell her my complaints.
Se hospedó 1 noche en octubre de 2023
Respuesta de M, el 27 oct. 2023
Dear John,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Aceptable

Gustavo

Se hospedó 1 noche en septiembre de 2023
Respuesta de M, el 13 oct. 2023
Dear Gustavo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Malo

makayla

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 2 sept. 2023
Dear Makayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Sam

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice management. The floor of our room was grimy. My feet were filthy after ten minutes. The shower/tub was hooked up wrong. Hot was cold and Vice versa. Refrigerator wasn’t working. There is no breakfast served unless you consider packages of powdered donuts to be breakfast.
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 24 ago. 2023
Dear Sam,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the cleanliness and maintenance of the room have been noted, and we will work diligently to address these issues to ensure a better experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

2/10 Terrible

Matthew

No le gustó: Limpieza y condiciones de la propiedad
Stay away this place has bugs.
Se hospedó 2 noches en agosto de 2023
Respuesta de M, el 24 ago. 2023
Dear Matthew,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

10/10 Excelente

Lisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Room was clean staff went above and beyond to make sure we were happy...dislike carpet smelled in hallway...and no laundry on site
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 18 ago. 2023
Dear Lisa,Thank you for your valuable feedback. We're pleased to hear that our dedicated staff ensured your satisfaction with a clean room and exceptional service. We apologize for any inconvenience caused by the carpet odor in the hallway and the absence of on-site laundry facilities. Your comments will help us improve for the future.Best Regards,Management Team

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 18 ago. 2023
Dear Jennifer,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Jae

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Had to leave due to ants in the bed. Left the property
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 18 ago. 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Timothy

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 4 ago. 2023
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Tammy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en julio de 2023
Respuesta de M, el 4 ago. 2023
Dear Tammy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Michelle

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Don’t stay here
After booking and paying online, non-refundable, upon arrival I was told I had to pay a $50 cash deposit to be allowed to check in. I did not have cash, there is no atm at the hotel. I have never heard of such nonsense and will definitely not ever use this brand again or book using hotels.com who did not make this clear before paying! I’m weary from driving yet had to go find an atm in the dark by myself. Disgusted with the entire experience. Then there were children running and screaming in the hallways at 11:45pm. I believe they were the same children that were hanging out in the lobby when I was trying to check in. Children of the employee at the front desk and their friends. The included breakfast was cold coffee probably from the previous day, and some packaged donuts. Terrible experience
Breakfast included.
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 29 jul. 2023
Dear Michelle,We apologize for the inconvenience you faced during your stay. We understand your frustration with the unexpected cash deposit requirement. We'll work on improving communication regarding this policy. Additionally, we'll address the noise issue and ensure a pleasant atmosphere for all guests. Your feedback is essential to us, and we hope you'll reconsider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Management Team

2/10 Terrible

Adrian

No le gustó: Limpieza y servicio y personal
First they don’t know what they are doing, they gave us the wrong room and someone was already in there. The outside of the hotel looked like if it was just recently updated. The outside looked better than the inside. The rooms and the hallways were Super dirty and disgusting. On the photos they show a picture of a nice breakfast area. Well that area was not available and they only had a small table on the lobby with super nasty cold coffee and small bags of donuts. A person told the front desk lady that the coffee was cold and she replied, that she was only going make some more when the pot was empty. The only good thing was the small donuts they had in the table for on the go breakfast. Never again staying in a super 8.
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 29 jul. 2023
Dear Adrian,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

2/10 Terrible

Michael

Se hospedó 1 noche en julio de 2023
Respuesta de M, el 29 jul. 2023
Dear Michael,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Alejandro

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible Experience
Horrible experience. False advertising of breakfast being provided. Carpet smells, dirty restroom. Creepy men rooming down the hall intended to harass me and my daughter. NEVER staying at a super8 again.
Se hospedó 3 noches en julio de 2023
Respuesta de M, el 29 jul. 2023
Dear Alejandro,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Malo

Elizabeth

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was sweet! The continental breakfast dose not exist! Packaged donuts and coffee isn’t the same! One main reason I booked them. We could eat and run! Beds were the only thing great in room. Pillows were funny! Took a shower handle wasn’t attached tub overflowed! What was 100 wasn’t worth 75! Won’t book again from them. The need to remodel! I could hear peoples tv and just no installation.
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 21 jul. 2023
Dear Elizabeth,Thank you for your feedback, and we're glad to hear that you appreciated our staff's service and comfortable beds. We apologize for any disappointment with the continental breakfast and the condition of the room amenities. Your comments are valuable to us, and we will address the issues raised to improve our offerings. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with better facilities.Sincerely,Management Team

8/10 Bueno

Desz

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Nice
Se hospedó 2 noches en julio de 2023
Respuesta de M, el 21 jul. 2023
Dear Desz,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place and staff
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 21 jul. 2023
Dear Martha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Rachel

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
This place was really dirty. The rooms were dirty and bed covers were not washed. The shower had and bathroom had sand everywhere. There were people yelling and fighting several doors down creating an unsafe environment for us. Never again at this hotel. Staff was nice but the place was just unsafe and not being cleaned thoroughly.
Se hospedó 2 noches en julio de 2023
Respuesta de M, el 14 jul. 2023
Dear Rachel,We apologize for the unacceptable cleanliness and safety issues you encountered during your stay. Your feedback is crucial, and we take it seriously. We will address these concerns with our team to ensure improvements are made to create a safer and cleaner environment for our guests. We appreciate your understanding and apologize for falling short of your expectations.Sincerely,Management Team