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Opiniones de Best Western Queens Hotel

3 out of 5
Best Western Queens Hotel
Leonard Street, Perth, Scotland

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 51 de 293 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 129 de 293 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 68 de 293 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 293 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 293 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

6.6/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
El trato a los clientes es muy familiar y muy amable.
Se hospedó 8 noches en septiembre de 2019

2/10 Terrible

Jesus

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No repetiría ni atado
Mala ubicación lejos del centro, el parking del hotel lleno por gente que no es del hotel. Muy dejado y oscuro. Las fotos no se corresponden con la realidad. He estado en otros Best Wéstern y el peor con muchísima diferencia. No lo recomiendo
Se hospedó 1 noche en julio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel un poco antiguo con mal aislamiento acústico. El desayuno es bueno y el aceso al SPA gratuito. La ciudad no tiene interés turístico pero esta estratégicamente situada para visitar muchos lugares de interés en Escocia.
Se hospedó 3 noches en agosto de 2017

2/10 Terrible

Graeme

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing and disgusting
The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned. The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure. Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
Se hospedó 2 noches en marzo de 2022
Respuesta de Reception, el 21 mar. 2022
I am very sorry you did not enjoy your stay with us, we are under new management and we will take this feedback on board

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
Se hospedó 1 noche en marzo de 2022
Respuesta de Reception, el 21 mar. 2022
Thank you so much for your feedback, we hope to welcome you back

8/10 Bueno

Yin Fun

Se hospedó 2 noches en marzo de 2022

2/10 Terrible

Craig

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
Se hospedó 1 noche en febrero de 2022
Respuesta de Leah M, el 8 feb. 2022
Thank you for your feedback regarding your recent stay with us. I am sorry we did not meet your expectations. We hope you will return to us on any future visits to the area.

8/10 Bueno

Steven

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reunion
Perfect for what we needed
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
Se hospedó 2 noches en noviembre de 2021

6/10 Aceptable

Garry

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that. Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving. Overall, friendly staff in a hotel that is in need of an upgrade.
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Anne

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western
Se hospedó 2 noches en octubre de 2021

4/10 Malo

G

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

4/10 Malo

Karen

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Dissatisfied
Se hospedó 2 noches en octubre de 2021

4/10 Malo

Jim

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Isabell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
Se hospedó 2 noches en septiembre de 2021

8/10 Bueno

S

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021

6/10 Aceptable

John

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
NOT Best Western
Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,
Se hospedó 2 noches en septiembre de 2021
Respuesta de LeeNorris-GM, el 5 oct. 2021
John, thank you for your review. I have checked our listings and can assure you that our parking charges are well advertised across all the channels we use. Many thanks.

2/10 Terrible

Richard

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sub Standard Hotel & Management
Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with Hotels.com I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from Hotels.com
Se hospedó 2 noches en septiembre de 2021

4/10 Malo

Caroline

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab
Se hospedó 2 noches en septiembre de 2021

6/10 Aceptable

Lesley

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Weekend at races
We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️
Se hospedó 2 noches en septiembre de 2021

2/10 Terrible

Ted

Se hospedó 1 noche en septiembre de 2021

4/10 Malo

Adam, Westhill

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Dominic

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It did its job. A bit worn down, but perfectly fine for a short stay.
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Frances Mary

Viaje familiar
Le gustó: Limpieza y servicio y personal
We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !
Se hospedó 4 noches en agosto de 2021
Respuesta de Queens Perth, el 24 ago. 2021
Thank you for your feedback, we use all feedback to improve our offering. Kind regards The Queens Hotel Team

2/10 Terrible

Ailsa

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Jonathan

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst Western
Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open. There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?
Se hospedó 2 noches en agosto de 2021
Respuesta de Lee Norris | General Manager, el 15 ago. 2021
Jonanthan, thank you for taking the time to review and highlighting the team here, of which I'm very proud of. I have noted your additional comments and these will be used to improve our offering.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Disappointed with breakfast and the room
The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.
Se hospedó 1 noche en agosto de 2021
Respuesta de Lee | General Manager, el 12 ago. 2021
Thank you for your review, we are currently reviewing our breakfast offer and will return to a more traditional offering once the demand requires it, which we're hopeful will be soon now restrictions have been lifted.

2/10 Terrible

Marskey

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shabby worn out dingy hotel.
I would advise anyone not to stay in this hotel. Old, worn out Shabby dingy place Broken side tables, leaky toilets, checked out 2 days early and check in to a premier inn Complained to the manager how just blankly stared back at us
Se hospedó 5 noches en agosto de 2021
Respuesta de Lee | General Manager, el 12 ago. 2021
Markskey, thank you for the time in reviewing your stay with us, we will take your comments on board.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A GOOD STAY IN PERTH
A perfectly located hotel only a few minutes walk to Perth town centre. One minute from both train and bus stations. The hotel staff were friendly and polite. The room was clean and service in the dining room for breakfast was first class. Perfect for a short stay in the " Gateway to the Highlands" 👍😁
Se hospedó 2 noches en julio de 2021
Respuesta de Lee | General Manager, el 12 ago. 2021
Hi David, thank you for taking the time to review your stay with us, it was a delight to read. Hope we can welcome you back again soon.

4/10 Malo

Martyn

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Old and dates
The hotel wasn’t worth the money, It’s about 10 minute walk to the centre, It is right next to the railway station, The hotel is tired, and very dated, to me ots a £50.00 a night hotel, it’s comfortable enough but for business the room I had which is supposedly the deluxe has no space to work, Nothing wrong with it but I won’t be rushing back
Se hospedó 1 noche en julio de 2021
Respuesta de Lee Norris | General Manager, el 4 ago. 2021
Martyn, thank you for taking the time to review our hotel, with regards to our distance from the centre of town we are less than 500m from the city centre so walking distance/time is relevant to the individual, we are indeed conveniently located next to both the train station and bus terminus, making travelling throughout Scotland very easy. We are one of the most competitively priced hotels in the area and what we lack in the latest additions we more than make up for in service. It's a shame to hear you'll not be rushing back to us.

10/10 Excelente

Mrs

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Excellent
Hotel bit dated. But clean, central located. Breakfast staff. The Brazilian guy was fantastic and the other guy. Food awesome. Compliments to chef. Will be bk . Nothing a lick of paint, new carpet wouldnt fix.
Se hospedó 2 noches en julio de 2021
Respuesta de Lee Norris, General Manager., el 22 jul. 2021
Hello, and thank you so very much for your review and comments. It was a delight to read and share with the team here. We look forward to welcoming you back in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Lee Norris, General Manager, el 15 jul. 2021
Thank you for taking the time to score your stay with us.

10/10 Excelente

Eilidh Kim

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very close to train station and town, friendly helpful staff and comfortable room
Se hospedó 1 noche en junio de 2021
Respuesta de Lee Norris, General Manager , el 21 jun. 2021
We really cannot thank you enough for this wonderful review, on behalf of the team and I we really hope that we can welcome you back again in the near future.

4/10 Malo

GEORGE

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Lee Norris, General Manager, el 21 jun. 2021
Mr Wishart, Thank you for taking the time to review your stay with us, obviously this is a dissapointing score and with no comment I am unable to pin-point the reasoning for this. We always have a senior member of the team on duty should anything not be to any of our guests satisfaction.

6/10 Aceptable

Christine

Le gustó: Servicio y personal
The hotel is 'tired' needing a good refurb. The breakfast made up for it though. Amazing.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Ronnie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020

2/10 Terrible

Hugh

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nightmare
My room was draughty, I could hear TV in another room all night , and the man who sees you to your breakfast table was unprofessional, as I over heard him calling another guest an idiot. I will guarantee you that I will never be back into this hotel.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Elizabeth

Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Andy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Lynn Lawrence, el 24 feb. 2020
Thank you for your review of your stay with us, we hope that you will return to visit us in the future

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were superb - really friendly and accommodating. The property was immaculately clean, and although it could certainly be doing with a refurb, it was cheerful, peaceful and exactly what we were hoping for, for our few days away from our busy lives. The indoor pool, sauna and steam room were a complete bonus and were fab! Loved this place and would definitely return.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Lynn Lawrence, el 24 feb. 2020
Thank you for your lovely review of your stay with us, we are pleased to hear that you enjoyed your stay. We hope to see you again.

6/10 Aceptable

Anthony

Viaje de negocios
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Hugh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a great stay we had a great weekend and we will definitely come back again to this location
Se hospedó 2 noches en noviembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza y servicio y personal
staff were very good but hotel looks dated could do with major refurbishment
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

andrew

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2019