Thank you for coming and having a great time. Hope to see you again soon.

Thank you, love to see you again in the not to distant future.

Thank you for staying with us and we look forward to having you stay with us again.

The accommodation that you picked was perhaps a oversight as maybe you wanted a spa and they are in the chalets not the Eco cabins. Re the cleanliness, as we pride ourselves on having all our chalets and cabins clean I would be grateful if you could elaborate on what was not clean in your cabin so we can inform our cleaning team on areas they may have missed.

Have tried to make sure all guests are aware that the Eco cabins are non main grid power (so no hair dryer or electric shaver usable) by extra large print on web site. Have gone for the auto fan feature as have found guests do not use fan when in shower, otherwise walls get wet with steam then mold can grow. This has fixed any problems that could happen. The shower head is a low flow type to conserve water (can be a problem if guest is not used to them) Re the broken shower head, did not know about this as no one reported any problems (now replaced).

As the chalets can be either a one or a two bedroom type we sometimes have guests that prefer to use two single beds rather than the queen bed we then give them the key to the second bedroom and lock the main bedroom (hence the use of the key lock). We have found that if we dont do this all bedrooms get used even if only one is paid for.