Dear MANUEL, Thank you for highlighting the positive aspects of your stay at Extended Stay America. We're delighted you appreciated the secure environment and the convenient location. Your satisfaction is our priority, and we strive to provide a comfortable experience for all our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Jairo, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is also free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Cesar, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Nathália, thank you for being our guest. We sincerely apologize for the issues you encountered here and regret the discomfort caused. Your feedback regarding the cleanliness and service issues are noted, and they will be discussed with the appropriate individuals in an effort to enhance our service delivery. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management

Dear Nichole, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. The comfort and satisfaction of our guests are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Irene, Thank you for sharing your experience, and we sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our standards, and we have addressed your concerns with our housekeeping team to ensure this doesn't happen again. Please know that guest satisfaction is our priority, and we appreciate your feedback. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear shamika, Thank you for your feedback. We're sorry to hear that you found our hotel to be lacking in certain aspects. Providing a comfortable and pleasant experience for our guests is our priority, and we apologize if we fell short of your expectations. Your comments are important to us, and we will use them to address any areas needing improvement. We appreciate your candor and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Caren, Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We strive to provide a comfortable and welcoming environment for all our guests. Your feedback will help us address areas that need improvement to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Audra, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you found our hotel clean and our staff pleasant during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority. Your satisfaction is our greatest reward, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Dale, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Sincerely,Hotel Management

Dear Elnur, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that your experience did not meet our usual standards. Your feedback regarding the condition of the beds will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Joshua, We sincerely apologize for the unacceptable condition of your room and the poor service you received from our staff. Providing clean and comfortable accommodations is our top priority, and we deeply regret that we failed to meet your expectations. Your experience does not reflect the high standards we strive to maintain. Please know that we will address these issues with our team to ensure they are not repeated in the future. We understand your decision to check out immediately and apologize for any inconvenience caused. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with the quality stay you deserve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Jennifer, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Edward, We are delighted you chose to stay with us at Extended Stay America and are happy to read you enjoyed everything about your time with us. We appreciate your detailed and beautiful comments about your experience. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Also, we have noted your observations and will share them with the team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Leslie, Thank you for taking the time to share your experience. We are glad our location worked well for you, and you appreciated being so close to restaurants and many things to do. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management

Dear ISABEL, It is a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed the peaceful atmosphere and our great location. On behalf of everyone here, we invite you to stay with us again the next time you visit the city!Sincerely,Hotel Management

Dear John, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the casino and many other attractions of the area. We are delighted you enjoyed your time with us at Extended Stay America and look forward to welcoming you back for another stay.Sincerely,Hotel Management

Dear Jorge, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Robert, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management

Dear Ruth, Thank you for choosing us. It is nice that you were happy with having a fully- equipped kitchenette in your room. However, we are sorry for not providing you with the complete kitchenware and the appliances. Please allow us to discuss this with the front desk and ensure this problem is taken seriously and maintain a stock of supplies. Please return so that we can have an opportunity to provide you with a better experience.Sincerely, Hotel Management

Dear Rich, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Susanne, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. Also, we are sorry for the issues you encountered in your room. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Your feedback will be shared with the appropriate individual to address these concerns. Thank you for choosing to stay with us. We hope to welcome you back for a future stay.Sincerely,Hotel Management

Dear Tasheia, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Eric, Please accept our gratitude for taking the time to review your stay at HOTEL. We're delighted to hear that your positive feedback about the check-in, friendly staff, and clean rooms are essential to our commitment to guest satisfaction. Your appreciation motivates our team to continue providing exceptional service. We're grateful for your kind words and look forward to the pleasure of hosting you again. Thank you for choosing Extended Stay America for your accommodation needs.Sincerely,Hotel Management

Dear Eric, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely, Hotel Management