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Opiniones de Holiday Inn Express Scottsdale North

2.5 out of 5
Holiday Inn Express Scottsdale North
7350 East Gold Dust Ave, Paradise Valley, AZ

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 388 de 760 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 760 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 760 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 760 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 760 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

M M

Se hospedó 3 noches en febrero de 2024
Respuesta de K Lewis General Manager, el 15 feb. 2024
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and look forward to your next visit.

8/10 Bueno

MIGUEL

Le gustó: Limpieza, servicios, condiciones de la propiedad
Que acordamos limpieza Light diario y no la realizaban
Respuesta de K Lewis General Manager, el 9 feb. 2024
I do apologize for the miscommunication with your room cleaning. We do try our best to accommodate all those requests. We hope you will give us a another opportunity to serve you in the future

8/10 Bueno

Maria

Viaje de negocios, Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
i had a bad experience the bathroom was very dirty and a cleaning worker who passed through the corridors was always speaking bad words even in front of us
Se hospedó 1 noche en agosto de 2023
Respuesta de K Lewis General Manager, el 10 ago. 2023
I do apologize. Can you let me know what floor you were on so I can speak with that housekeeper?

10/10 Excelente

Rafael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente lugar, supero mis expectativas
Se hospedó 1 noche en agosto de 2023
Respuesta de K Lewis General Manager, el 2 ago. 2023
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future

10/10 Excelente

Eddy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Maravillosa! Pasamos una noche pero la verdad nos hubiera gustado quedarnos más tiempo. La zona donde está ubicado el hotel es muy tranquila, un muy buen vecindario!
Se hospedó 1 noche en junio de 2023
Respuesta de K Lewis General Manager, el 12 jun. 2023
Thank you for taking the time to review your recent stay. We are so pleased you enjoyed your time with us and hope you choose to stay with us again in the future.

8/10 Bueno

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En tres dias de estamcia nunca hicoeron el cuarto. Encontré "basura" de huspedes anteriores. Un rubo de crema tieado y pequeños papeles porque no limpiaron bien. Nunca pusieron acondicionador de cabello en los dispensadores
Se hospedó 3 noches en julio de 2021

10/10 Excelente

juan carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Alberto, Culiacan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cómodo y bien cubicado
Un hotel en buenas condiciones, cerca de restaurantes, de tiendas y de Fashion Valley. Los cuartos son cómodos y de buen tamaño. El desayuno es básico y cumple con las expectativas.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción
Muy bien el hotel, limpio y buen servicio. Buen desayuno.

8/10 Bueno

Deanna

The new general manager was very helpful. Her name began with the letter A and she was about 30 years old with hair. She let me check in early: I was pretty sick and appreciated her kindness. Gabriel was often short with me and got upset every time I asked for a new card because mine got demagnetized. I asked 4 times in 14 days. He even snapped and asked me when I was leaving after about a week. It was unnecessary and rude. I have stayed at this hotel for almost 16 springs in a row and didn’t appreciate him
Se hospedó 15 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 20 may. 2024
Alexia is our front office manager and I am glad that you found her kind and helpful. I do apologize for the keys not working and will speak with Gabe about his interaction wit you.

10/10 Excelente

Rahmatollah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 20 may. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

Debi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place would go back
Se hospedó 4 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 20 may. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

Irene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Coffee… 24/ 7!
Se hospedó 3 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 16 may. 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope you will choose to stay with us again.

4/10 Malo

LAURA

Viaje en pareja
No le gustó: Limpieza y servicio y personal
Very upset that the cleaning crew supervisor opened the room door when we had the “do not disturb“ sign hanging and without 1st knocking. She then stood there and asked, if we have a late check out. Even if it was 5 minutes before checkout, I think this was very rude. My husband had just put on his boxer when she opened the door. My husband informed one of the managers at the front door and felt that he was ignored and she didn’t care what had happened. About an hour after being rushed out of room I realized I forgot my wallet in the room. The staff didn't bother to do a courtesy call to let me know. When we went back they already had it at the front desk, so why not call me so I don’t drive miles away and then have to drive back. If I hadn’t made a stop at store I wouldn’t have notice till I drove all the way back home to CA. Really upsetting
Se hospedó 1 noche en mayo de 2024
Respuesta de K Lewis General Manager, el 16 may. 2024
I do apologize for your experience. Housekeeping does start walking rooms about 30 minutes prior to check out as a large majority of guests leave without coming to the front desk. We have a limited amount of time to get rooms ready for the next round of check ins. As far as the wallet is concerned I am sorry that someone did phone you earlier.

8/10 Bueno

Cornelia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had problems with the room key multiple times it doesn’t worked properly
Se hospedó 3 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 13 may. 2024
Thank you for taking the time to review your stay. I do apologize for the inconvenience of the keys not working it is an older system that is set to be replaced this summer during our scheduled renovations.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great customer service
Se hospedó 4 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 13 may. 2024
Thank you for taking the time to give us such great feedback. We appreciate your business and hope you will choose to stay with us again.

10/10 Excelente

julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, clean, safe with easy parking.
Se hospedó 1 noche en mayo de 2024
Respuesta de K Lewis General Manager, el 8 may. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again

10/10 Excelente

Brenda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our front desk person gave us great service.
Se hospedó 1 noche en mayo de 2024
Respuesta de K Lewis General Manager, el 6 may. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again in the future.

8/10 Bueno

Yasufumi

Le gustó: Limpieza y servicio y personal
なし
Se hospedó 5 noches en abril de 2024
Respuesta de K Lewis General Manager, el 6 may. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again in the future.

10/10 Excelente

Alejandro

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Rude staff
Se hospedó 3 noches en mayo de 2024
Respuesta de K Lewis General Manager, el 6 may. 2024
I do apologize that everything was not to your satisfaction we hope you would consider giving us another opportunity to change your mind in the future.

10/10 Excelente

Andreina

Se hospedó 1 noche en mayo de 2024
Respuesta de K Lewis General Manager, el 22 may. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

8/10 Bueno

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds were comfortable
Se hospedó 2 noches en abril de 2024
Respuesta de K Lewis General Manager, el 9 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SCOTTSDALE NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Kristy Lewis General Manager

10/10 Excelente

Lori

Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 20 may. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Aceptable

Irene

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The breakfast was not very good, trays were empty juice machine and pancake machine were out of order. Our Tv also didn’t work
Se hospedó 4 noches en abril de 2024
Respuesta de K Lewis General Manager, el 6 may. 2024
I do apologize that everything was not to your satisfaction we hope you would consider giving us another opportunity to change your mind in the future.

8/10 Bueno

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We really enjoyed our stay. Reason for 4 star instead of 5, property is showing signs or aging and it seems not much is being done to keep it up. Great pool! Nice staff. Great beds.
Se hospedó 7 noches en abril de 2024
Respuesta de K Lewis General Manager, el 25 abr. 2024
Thank you for taking the time to review your stay. We are trying our best to keep up with a 30 year old building. We are scheduled to under go renovations this summer. We hope you will come back next Fall to see our improvements.

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We only stayed 1 night, but everything was very nice.
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 25 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and are pleased you enjoyed your time with us. We look forward to seeing you again

10/10 Excelente

Marcia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 29 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

Randy, lititz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was very helpful with handling some golf gear we had shipped to the property
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 24 abr. 2024
Thank you for taking the time to review your recent stay. We are so pleased you enjoyed your stay and that the staff was helpful and accommodating.

10/10 Excelente

Dale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
convenienr quiet
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 24 abr. 2024
Thank you for taking the time to review your recent stay at the HIE Scottsdale North. We appreciate your feedback and look forward to your next visit.

10/10 Excelente

Kimberly

Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 13 may. 2024
Thank you for taking the time to give us such great feedback. We appreciate your business and hope you will choose to stay with us again.

8/10 Bueno

Elizabeth Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean neat and quiet. All staff exceptional! Thanks for a great stay!
Se hospedó 3 noches en abril de 2024
Respuesta de K Lewis General Manager, el 22 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

Sylvia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was enjoyable. Hotel is very clean, quiet, in an excellent area close to shops, restaurants, freeway and so many other options. This is an excellent place to stay and look forward to staying here again in the near future.
Se hospedó 2 noches en abril de 2024
Respuesta de K Lewis General Manager, el 22 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

Scott Eli

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was great!
Se hospedó 5 noches en abril de 2024
Respuesta de K Lewis General Manager, el 16 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Signage recommending quiet time should be more prominent. TV volume from next room loud.
Se hospedó 2 noches en abril de 2024
Respuesta de K Lewis General Manager, el 15 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

4/10 Malo

Mustafa

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The breakfast was really poor. The elevator broke during our stay. The bathrooms needed upgrading. The breakfast options were really bad. The food was stale. The fruit was rotten.
Se hospedó 3 noches en abril de 2024
Respuesta de K Lewis General Manager, el 15 abr. 2024
I do apologize your recent stay did not meet your expectations. The elevator unfortunately was an unforeseen incident that has since been resolved. We hope you would consider staying with us again so we can change your mind about the property.

10/10 Excelente

Sungwook

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a good stay.
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 15 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Aceptable

Victoria

Viaje familiar
Didn't like the breakfast, stay for a week and by the third day I stop going. The staff that served the breakfast are not that friendly either. Property is very clean, bed are very comfortable. I was downstairs close to the general bathroom, vending machine. It was very noisy, am not really a morning person. Overall we enjoyed our stay
Se hospedó 7 noches en abril de 2024
Respuesta de K Lewis General Manager, el 9 abr. 2024
Thank you for reviewing your recent stay. I am sorry you did not find our breakfast to your liking. We try to change it up and give some variety, but on sold out weekends sometimes it is difficult to keep up. We hope you would come back and visit us again.

10/10 Excelente

Holly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, quiet, safe, well lit.
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 8 abr. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again in the future.

10/10 Excelente

Ramela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice place to stay,
Se hospedó 3 noches en abril de 2024
Respuesta de K Lewis General Manager, el 7 abr. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

8/10 Bueno

Keith

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Everything was great except one thing. The closet door was basically a flimsy mirror and it wouldn’t stay closed. Real cheap.
Se hospedó 1 noche en abril de 2024
Respuesta de K Lewis General Manager, el 4 abr. 2024
Thank you for taking the time to review your stay. The closet doors are going to be replaced this summer during our renovation. We hope you will come back again and experience our new product.

10/10 Excelente

laurie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 7 abr. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

10/10 Excelente

Robert

Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 22 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Aceptable

Danny

Viaje familiar
When I made reservation I asked for first floor, and close to lobby. Did not have, we were put on third floor, and at end of hall. Ice machine did not work on 3rd. floor, I had to go down to second floor for ice.
Se hospedó 2 noches en marzo de 2024
Respuesta de K Lewis General Manager, el 25 mar. 2024
I do apologize the request for 1st floor did not come through and the property was sold out. Ice machine GFI blew over the weekend, has since been repaired. We hope you would give us another opportunity in the future to improve upon your experience staying with us.

8/10 Bueno

Elair

Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 15 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excelente

QING

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value to stay at the great location to downtown, enjoyed full service of morning breakfast. Will for sure to rebook next time
Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 22 mar. 2024
Thank you for taking the time to review your recent stay at the HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again

10/10 Excelente

Zugel

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de K Lewis General Manager, el 21 mar. 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again in the future.

8/10 Bueno

Linda, Peoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, very clean, quiet. Loved the large full bottles of Dove body wash & lotion. Quality bedding & comfortable bed. Great location to go to Salt River Fields & Salt River Casino. Free bottles of cold water - this was a big plus! Free parking. Didn’t get up in time for breakfast. The property isn’t fancy or plush but was fine. Only complaint is bathtub drain was super slow so tub starts filling with water as you shower. I read they are renovating this summer. Would definitely go back.
Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 19 mar. 2024
Thank you for taking the time to review your recent stay. We are so glad you enjoyed your time with us and look forward to seeing you again

6/10 Aceptable

Erik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very clean just very out dated , a/c fan unit did not work
Se hospedó 2 noches en marzo de 2024
Respuesta de K Lewis General Manager, el 12 mar. 2024
Thank you for review your recent stay. We are scheduled to renovate the property this summer. Hopefully you will give us another try in the Fall to experience our upgrades.

6/10 Aceptable

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front staff were friendly and helpful. It was definitely overpriced for what it was ($330 a night!), but it was Friday and I suspect a busy time of year. Still way too much. It was fairly noisy too, which was hard on my insomnia and I slept about 3 hours the night we stayed there. People slamming doors at 3 am, etc..
Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 11 mar. 2024
Thank you for taking the time to review your recent stay. Yes this is our busy time of year so the rates are adjusted accordingly. We hope you would consider trying us again maybe in the fall after our renovation this summer

8/10 Bueno

Toni

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Fridge was very noisy, wallpaper in bathroom loose in places, no restaurant on property
Se hospedó 1 noche en marzo de 2024
Respuesta de K Lewis General Manager, el 7 mar. 2024
Thank you for taking the time to review your stay. I will pass these maintenance issues on so they can be addressed. We hope you will still choose to stay with us again in the future.