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Opiniones de La Quinta Inn & Suites by Wyndham Phoenix Mesa West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix Mesa West
902 W Grove Ave, Mesa, AZ

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 394 de 1130 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 1130 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 193 de 1130 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 121 de 1130 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 104 de 1130 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

frank

Viaje familiar
Pague con expedía mi estadía. Y hoy me hicieron ellos un extra cargo por Bisbee breakfast club? No desayune en su hotel y se supone que mi pago con ustedes cubre todo?
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
Le agradecemos que comparta sus inquietudes. Compartiré sus comentarios con el equipo. Por favor, siéntase libre de comunicarse conmigo en la propiedad con cualquier otra inquietud.

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
People friendly and peace in its i nteriors
Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Bueno

NEPHTALIM

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Bueno esperiencia.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
Agradecemos sus comentarios. Gracias por tomarse el tiempo para contarnos sobre su estadía. Compartiré su revisión con el equipo.

10/10 Excelente

Eduardo

Se hospedó 3 noches en enero de 2024
Respuesta de Lizbeth Marrufo, el 1 feb. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excelente

Abel

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nos gustó, si volveríamos a hospedarnos. Gracias
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

SAYRA

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Aimee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lindo lugar acogedor.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Guadalupe, Tulancingo de Bravo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023

2/10 Terrible

Miguel

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen lugar
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

DANIEL

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

martin

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
El elevador esta viejo y parece que necesita reparar. El sexto piso olía muy mal. El personal fue muy amable.
Se hospedó 1 noche en octubre de 2022
Respuesta de Kimberly ( Guest Service Mgr. ) , el 31 oct. 2022
I am so sorry that the 6th floor smelled so bad as we strive to make this a clean safe Hotel for all our guests and i will make sure we address this issue today and hope you come back to see our improvement. and thank you for taking the time to send us this review

2/10 Terrible

Reyna

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La verdad no me gusto yo no volveria otra ves a este lugar
Se hospedó 3 noches en octubre de 2022
Respuesta de Kimberly ( Guest Service Mgr. ) , el 25 oct. 2022
Good morning,I am truly soeey you were not happy with your stay and we missed the mark and please note that your review will help us do better.

6/10 Aceptable

SAYRA

Se hospedó 1 noche en agosto de 2022
Respuesta de Kimberly FDS, el 29 ago. 2022
Thank you for the review,I see that you had given us 6 out of 10 and was wondering if you could share with me what we could have done better. Thank you,

8/10 Bueno

Ana

Se hospedó 2 noches en mayo de 2022
Respuesta de Kimberly FDS, el 31 may. 2022
Thank you for sharing your comments on your stay. we hope to see you again.

10/10 Excelente

Susana

Se hospedó 1 noche en julio de 2021

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The suite was very nice. Would stay there again
Se hospedó 2 noches en abril de 2024

10/10 Excelente

VerNon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, this LaQuinta is an excellent choice. I do have one complaint however, the toilet bowel filled much too full. I hope this was unique to my room.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience
Se hospedó 1 noche en abril de 2024

4/10 Malo

Elizabeth

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Tony

Viaje de negocios
No le gustó: Servicio y personal
Rooms were not cleaned
Se hospedó 4 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

Steve

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They had to change us twice because the 1st room air conditioner didn't work. 2nd room was not clean nor vacuumed
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

Douglas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay at this hotel when in the valley. It is a safe location, very helpful front desk, always very clean.
Se hospedó 3 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Aceptable

Berose

Viaje de negocios
Le gustó: Servicio y personal y servicios
Good customer service.
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excelente

Randi

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excelente

Joshlyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you!
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excelente

Derek

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very adequate
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excelente

JENNIFER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room size was nice and property was clean. The breakfast was good! The only disappointment was no fridge or microwave in the room.
Se hospedó 3 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Malo

Amy, Kingman

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
The bottom floor was the only nice part about the hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

Violet

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Love the beds
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Aceptable

Jessica

Viaje en grupo, Viaje familiar
It worked for what we needed. A night in a hotel before our flight. Nothing less nothing more.
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Malo

GEORGE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff services was terrible. Building in bad shape.
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Malo

Scott William

No le gustó: Servicio y personal y condiciones de la propiedad
This is an older facility that could have used a fresh coat of paint throughout. I would have given this facility a higher grade overall had it not been for finding pieces of dried cat food on the floor and having the same breakfast items for 7 days straight. The housekeeping refresh was very good for the first 6 days but on the last day of the stay the whole trip was ruined. I made the critical mistake of not taking my wallet with me during breakfast and a quick trip to the pool. Upon returning to my room I noticed my wallet had been moved from where i left it and three $50 bills were missing. Perhaps a $20 bill or two also, although I cannot be sure about those. The hotel manager was supposed to call me but never did. When I finally tracked down the hotel manager the next day I was told that a housekeeping supervisor accompanies an attendant into each room when cleaning and there was no way the money was missing. Keep in mind that I had been there all week and never, ever saw a second cleaning person on the floor at any time. In my opinion this was a total misrepresentation and full protection for the thief. There is no safe in each room. As a result, I am out at least $150. My advice: stay elsewhere. If you cannot trust the housekeeping staff with your belongings while you are away it's not worth staying there.
Se hospedó 7 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

David

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

2/10 Terrible

Greg

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Terrible - Think twice before booking here. I reserved a room through Expedia a week before the Final Four. I was arriving late because I was flying across the country from Alabama to Tuscon and then renting a car to drive to the hotel. I called the hotel directly at 5 pm to let them know I would be a late arrival. They told me as long as I arrived by 2 am, it would be okay. I got to the hotel at 11 pm only to find that they had overbooked and gave my room to someone else (I'm sure at a higher rate). There were 2 other families that came in and had the same thing happen to them (one of them booked through Wyndham, not sure about other one). Both had small children. The staff showed no sympathy and threatened to call the cops for loitering when one lady said they had nowhere to go and was going to come sleep in the lobby. There were zero rooms in Phoenix and I had to drive all the way back to Tuscon to find a hotel at about 3 am local time. No apology, no empathy, no explanation on why they screwed up, only "we can't call anyone because they are asleep"...well, no crap Sherlock, we would all like to get some sleep.
Se hospedó 4 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Aceptable

Jenna

Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Bueno

Timothy

Le gustó: Limpieza y servicio y personal
A
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Aceptable

Deaun

Viaje familiar
Le gustó: Condiciones de la propiedad
Very thin walls. Could hear everything inside and out.
Se hospedó 2 noches en abril de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N/A
Se hospedó 1 noche en abril de 2024
Respuesta de Lizbeth Marrufo, el 9 abr. 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Aceptable

Lori

Viaje en pareja
Le gustó: Servicio y personal
Front desk staff friendly. Cleaning staff not so good. Breakfast variety was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo, el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Aceptable

David

Se hospedó 3 noches en marzo de 2024
Respuesta de Lizbeth Marrufo , el 22 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Aceptable

Samantha

Viaje familiar
Le gustó: Condiciones de la propiedad
The floors were pretty dirty in the room but other than that the stay was fine.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

Matilda

Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Aceptable

Cameron

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It’s getting run down somewhat. Elevator was scary, no towels at the pool. My room smelled, I think from pets. The staff was great though, Very friendly and helpful!
Se hospedó 8 noches en marzo de 2024
Respuesta de Lizbeth Marrufo, el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Aceptable

Thomas

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Kind of rundown. Card keys kept not working !
Se hospedó 6 noches en marzo de 2024
Respuesta de Lizbeth Marrufo, el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excelente

Jeffrey D.

Se hospedó 1 noche en marzo de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Bueno

Margaret, Edmonton

Se hospedó 3 noches en marzo de 2024
Respuesta de Lizbeth Marrufo , el 15 abr. 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Aceptable

Jeff

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Decent. Literally holes in common area walls with peeling wallpaper. The curtain rod in our room was falling down; the screws had been pulled out of the wall. The bathroom door wouldn’t close because it was hung crooked.
Se hospedó 2 noches en marzo de 2024
Respuesta de Lizbeth Marrufo , el 9 abr. 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.