2/10
Pool light/jets, pool slide not functioning. Spa lights not operable. We used the pool 2x out of the 7 days because of this.Temps were in the triple digits. Couldn’t use the pool in the evening when temps were more comfortable because the lights weren’t functioning.Spa we could not use in the evening because there was no lights around (pitch black in the middle of the desert). All these issues were known prior to renting the property to me and my family but did not say a word until I asked how all these things worked the day of my arrival. It took 5 days for management to return my call. In between I kept getting AI generated responses from the staff saying they are working on a solution when in reality there was no solution being worked on. I asked to be relocated and that I was not looking for a refund. Not possible. My family fought with bugs inside the property the entire stay. The property was not cleaned properly there were women’s panties left from previous guess. Trash left around the outside near the spa from a previous party. The home was very dusty and dirty. I had to wipe the surfaces off myself. The pad on the patio furniture filthy. The pathway leading from the main house to the guess house was very dangerous, steps were uneven and shrubbery over grown making it hard to use the handrail. Garage had no remote so you have to run through the house to open the garage. This trip was exhausting. Goodnight stay was very unprofessional. They just take your money!!!!
Portia I.
Se hospedó 7 noches en junio de 2025