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Opiniones de Scottsdale Marriott at McDowell Mountains

3.5 out of 5
Scottsdale Marriott at McDowell Mountains
16770 N Perimeter Dr, Scottsdale, AZ

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 291 de 463 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 108 de 463 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 463 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 463 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 463 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Los cuartos ya se me hicieron viejos
Se hospedó 3 noches en mayo de 2021
Respuesta de Hotel General Manager, el 18 may. 2021
Dear Guest, thank you for the kind rating and your review of Scottsdale Marriott at McDowell Mountains. Although we strive to make your stay a complete success, we appreciate the constructive feedback as we try to deliver a first-rate experience to all of our guests. Having said that, please accept our apology for not fully meeting your expectations during this visit. While we are awaiting our upcoming remodel, our goal is still to provide the finest in service for our guests. Thank you again, and we hope to have the opportunity of welcoming you back soon! Sincerely, Brandy Staab, Hotel General Manager

6/10 Aceptable

Bryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cuartos
Los cuartos son viejos. No habia caja de seguridad en el cuarto. No tenian sacacorcho en el cuarto. El desayuno ers muy caro.
Se hospedó 5 noches en abril de 2021
Respuesta de Hotel General Manager, el 26 abr. 2021
Dear Bryan, we appreciate you being our guest and sharing your observations. Your feedback regarding the current state of our accommodations is being shared with the appropriate individuals as we plan for future upgrades. We also regret not meeting your expectations with our breakfast. We value your comments and hope you will come back and see us the next time you are in the area. Sincerely, Brandy Staab, Hotel General Manager

8/10 Bueno

Oscar D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable
Fue una estancia agradable sin complicaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Theresa, el 20 nov. 2019
Dear Oscar D, Thank you for your very gracious comments. We hope you will choose to stay with us again. Thank you for your business and loyalty to the Marriott brand.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agradable y habitaciones espaciosas
Nuestro viaje fue familiar; la ubicación del hotel es muy buena, a muy corta distancias de Scottsdale Quarter, The Promenade. Las habitaciones son muy espaciosas, 2 camas dobles y un sofá cama pueden acomodar 5 personas cómodamente. Las camas son cómodas, y la habitación es agradable. Nuestro paquete incluía wifi, y la señorita de recepción al darse cuenta que nos lo habían cobrado, inmediatamente rectificó sin ningún problema. Muy buen hotel y servicio.
Se hospedó 2 noches en junio de 2019
Respuesta de Theresa, el 25 jun. 2019
Dear Anonymous: Thank you for taking the time to review our hotel following your stay; we genuinely appreciate the great Rating! Thank you for your business and loyalty to the Marriott brand. Theresa

6/10 Aceptable

Daniel

Le gustó: Limpieza
No esta acorde con el precio. No vale ni el 50%
Buen
Se hospedó 9 noches en febrero de 2019
Respuesta de Theresa, el 5 mar. 2019
Dear Daniel: Thank you for taking the time to review our hotel following your stay. We genuinely appreciate your feedback and value the input you have provided. I hope you will choose to stay with us again when your travels bring you back through Scottsdale. Thank you for your business and loyalty to the Marriott brand.

8/10 Bueno

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice. Very close to hiking. Perfect for our visit to the area.
Se hospedó 2 noches en abril de 2024
Respuesta de manager, el 26 abr. 2024
Dear Wendy, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your generous review. We are pleased our location near hiking access added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Karen

Viaje familiar
Le gustó: Servicios
Nice hotel. Good location. Dated decor in suites.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 13 abr. 2024
Dear Karen, Thank you for mentioning how much you enjoyed your stay overall along with our fantastic location. While we are awaiting our upcoming remodel, we appreciate your feedback for consideration when making changes to the hotel. We believe these improvements will demonstrate our commitment to providing our guests with the best experience possible. Thank you again, and we hope to see you soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

R BENJAMIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel General Manager, el 8 abr. 2024
Dear Valued Guest,Thank you for your recent stay at the Scottsdale Marriott at McDowell Mountains and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Scottsdale. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Donalei Smith,Hotel General Manager

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N/A
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 7 abr. 2024
Dear Richard, Thank you for the generous rating on behalf of all of us at Scottsdale Marriott at McDowell Mountains. We are glad you enjoyed your stay. It was a pleasure to be your host for your visit to Scottsdale, and we look forward to accommodating you again soon.Sincerely,Donalei SmithHotel General Manager

2/10 Terrible

Lauren

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The manager was extremely rude. Should not be in the hospitality business.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel General Manager, el 27 mar. 2024
Dear Lauren,Thank you for sharing your review. It is apparent that we missed essential opportunities to create the enjoyable stay you anticipated and deserve. We regret not meeting your expectations and assure you that your concerns will be addressed internally. Your feedback and patience are much appreciated, and we wish you all the best with your future travels. Sincerely,Donalei Smith,Hotel General Manager

8/10 Bueno

Angelica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It looked really old.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel General Manager, el 22 mar. 2024
Dear Angelica,Thank you for taking the time to share your feedback following your recent stay. We are delighted to see your high rating and are also grateful for your comments regarding our accommodations. Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that exceeds your expectations.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

Devon

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 23 mar. 2024
Dear Devon, Thank you for staying with us and also for the excellent rating. It is always a pleasure to know that we exceeded our guests' expectations. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Tom

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
was surprised at a couple of add-on Junk fees: $20/day self parking, $30/day "destination fee". probably would not stay here again as a result.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel General Manager, el 20 mar. 2024
Dear Tom,Thank you for being our guest and for taking the time to share your evaluation. We are pleased you were satisfied overall, but we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We will share your concerns appropriately, and we hope you will give us another opportunity to serve you. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

saed

Se hospedó 1 noche en marzo de 2024
Respuesta de gm, el 7 abr. 2024
Dear saed, Thank you for staying with us and also for the excellent rating. It is always a pleasure to know that we exceeded our guests' expectations. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Michael Brian, Tucson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel. Marriott quality!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 20 mar. 2024
Dear Michael Brian,We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for your generous review, and we hope to have the pleasure of welcoming you to Scottsdale Marriott at McDowell Mountains again soon.Sincerely,Donalei Smith,Hotel General Manager

8/10 Bueno

David

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel General Manager, el 20 feb. 2024
Dear David,We are happy you had such a lovely stay at Scottsdale Marriott at McDowell Mountains! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

Negin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location, helpful staff, clean
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 17 feb. 2024
Dear Negin, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, attentive associates, and our hotel cleanliness. Providing a comfortable and enjoyable experience for our guests is always a top priority. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Anita

Le gustó: Servicio y personal y condiciones de la propiedad
Very comfortable stay and accommodating staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 10 feb. 2024
Dear Anita, Thank you for the excellent comments in your review. We are delighted you had an excellent stay and that our associates helped make your visit memorable. It is wonderful to know your room provided the comforts you deserve and that you enjoyed our fresh, spacious accommodations. Thank you for recommending Scottsdale Marriott at McDowell Mountains to future guests, and we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

6/10 Aceptable

Lindsey

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel General Manager, el 29 ene. 2024
Dear Lindsey,We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We will share your review appropriately, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Donalei Smith,Hotel General Manager

6/10 Aceptable

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility & the staff were very nice. But for the price, we expected more. Only 1 of our room keys would ever work in our door. When trying to leave with our car, the ticket they gave us to scan to raise the gate wouldn't work, so we had to walk up to the front desk twice before we could get our car out. There was no complimentary coffee in the lobby. We were told that there was a shuttle to take us to Barrett Jackson, then we were told that we should just call an uber. There was no hot water in the shower in the morning, cold shower was not fun.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel General Manager, el 22 ene. 2024
Dear Michael,Thank you for taking the time to share your experience with us. The issues with the room keys, the parking gate, and the lack of complimentary coffee are certainly not reflective of the standard we strive to uphold. We apologize for the inconvenience caused, and we will address these matters appropriately to prevent similar occurrences in the future. We are also sorry for the lack of hot water in your room, and we will share these comments appropriately to ensure future guests do not encounter the same issues. We hope to have the chance to welcome you back in the future and provide you with a much-improved and satisfying experience.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Jake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was fine
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel General Manager, el 5 ene. 2024
Dear Jake, Thank you for staying with us and also for the generous review. It is always a pleasure to know that we lived up to your expectations, and we appreciate your comments. it was our pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we hope to see you again soon. Until then, we wish you all the best with your travels!Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Nathan

Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel General Manager, el 19 ene. 2024
Dear Nathan, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Scottsdale Marriott at McDowell Mountains and that we exceeded all of your expectations. That is what we like to see! We cannot wait to share another fantastic experience with you soon.Sincerely,Donalei SmithHotel General Manager

2/10 Terrible

Giordano

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel General Manager, el 28 dic. 2023
Dear Giordano, Thank you for choosing our hotel, and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Michael, Mercer Island

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for Thanksgiving holiday, had connecting rooms with the kids, great space for a 5 days and close to central Scottsdale to visit family and walk the TPC courses. Don’t miss Toro and family friendly Draft Kings restaurants.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel General Manager, el 1 dic. 2023
Dear Michael, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your generous review. We are pleased our location added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Donalei SmithHotel General Manager

6/10 Aceptable

Rebecca

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Old and gross
Super outdated. The outside is beautiful but once you're inside and walking down the halls and in your room everything is so old with stains. The showers water pressure was really back and forth as well as the water temperature. It felt like we were on a well. My window wouldn't close all the way and jets were landing at the Scottsdale Airport so it was very loud. Fire alarm woke us up early, thankfully it was resolved quickly but it was annoying. It was kind of a joke of a hotel. The staff was wonderful but it was just a show. Drinks were way overpriced. But the staff members were AMAZING!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel General Manager, el 21 nov. 2023
Dear Rebecca, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our property and your room. Providing a comfortable and enjoyable atmosphere is what we strive for, and we regret not meeting your expectations. Please be assured that your comments will be shared with the appropriate team to enhance the overall guest experience. On a positive note, we are glad to know that you enjoyed our attentive and courteous service. We appreciate your insights and look forward to welcoming you back for a flawless visit.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Aaron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great all around. Cleanliness was amazing and of course the overall view. Look forward to coming back to see you all again
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel General Manager, el 11 nov. 2023
Dear Aaron, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you liked our comfortable accommodations and friendly staff. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I am a creature of habit when relaxing
Always peaceful, friendly, comfortable and enjoyable here. My third stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel General Manager, el 16 oct. 2023
Dear David, Thank you for making the Scottsdale Marriott at McDowell Mountains your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to visit with us over all of the other hotels in the area. We hope to see you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Martha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were amazing! Made it super easy and we're friendly. Rooms could use a remodel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel General Manager, el 25 sept. 2023
Dear Martha, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We have also taken note of your additional comments, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your feedback and look forward to your next visit at Scottsdale Marriott at McDowell Mountains. Sincerely,Donalei SmithHotel General Manager

4/10 Malo

María

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel General Manager, el 20 sept. 2023
Dear Maria, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Steven

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had to request alternate room due to temporary AC units outside initial room that was given which were very loud. Second room requested was much nicer and quiet. Staff was helpful with the request.
Se hospedó 3 noches en mayo de 2023
Respuesta de Hotel General Manager, el 8 jul. 2023
Dear Steven, Thank you for taking the time to write a review of Scottsdale Marriott at McDowell Mountains. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Monica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was beautiful. Our room was big and very clean.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel General Manager , el 6 jul. 2023
Dear Monica, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. It is wonderful to know your room provided the comforts you deserve and that you enjoyed our fresh, spacious accommodations. Thank you for the kind feedback of Scottsdale Marriott at McDowell Mountains; we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Gail

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had to leave and return several times as my husband was having a sleep study near by. The valets were amazing! Very accommodating. The second aff at front desk were also very helpful.
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel General Manager, el 21 jun. 2023
Dear Gail, It was a pleasure to read your review about the excellent service you received from our staff and that we exceeded your expectations. Our associates are dedicated to going the extra mile to make you feel at home. We appreciate all of your compliments and will certainly share your praises with the departments mentioned. On behalf of Scottsdale Marriott at McDowell Mountains, we invite you to stay with us again anytime you are in the area. Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff is welcoming and helpful. Great room and bed
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel General Manager, el 3 jun. 2023
Dear Ronald, Thank you for choosing Scottsdale Marriott at McDowell Mountains for your stay. We are delighted to know that you loved our well-appointed accommodations and that our warm associates took excellent care of you during your stay with us. We look forward to hosting you again very soon on your next visit.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Marcella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean friendly staff
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel General Manager, el 3 jun. 2023
Dear Marcella, Thank you for choosing Scottsdale Marriott at McDowell Mountains for your stay. We are glad that our well-maintained property and cordial association were the highlights of your excellent stay with us. It was our pleasure having you, and we look forward to the opportunity to welcome you again.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel General Manager, el 16 may. 2023
Dear Williams, Thank you for selecting Scottsdale Marriott at McDowell Mountains and for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations and that you had a fantastic stay. We appreciate your business and look forward to welcoming you again soon.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front door/valet parking greeters were very helpful and friendly, good first impression of resort
Se hospedó 5 noches en abril de 2023
Respuesta de Hotel General Manager , el 16 abr. 2023
Dear Robert, Thank you for being our guest at Scottsdale Marriott at McDowell Mountains. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Sincerely,Donalei SmithHotel General Manager

6/10 Aceptable

Jay

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Room was nice and clean. Room staff was on point. Pool wasn’t great due to kid noise. Restaurant food was very disappointing.
Se hospedó 4 noches en marzo de 2023
Respuesta de Hotel General Manager, el 13 abr. 2023
Dear Jay,Thank you for evaluating your recent stay. We appreciate your positive feedback regarding our accommodations and housekeeping staff. However, we regret your disappointment with the restaurant's menu and will address this with our culinary team. We also apologize for any frustration you experienced at our pool. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. We hope to have the chance to better your stay, should your travel plans bring you back.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Jorge

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good times
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel General Manager, el 13 mar. 2023
Dear Jorge, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your review, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel General Manager, el 5 mar. 2023
Dear Mark, thank you for your rating of Scottsdale Marriott at McDowell Mountains. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Rick

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel in Scottsdale, AZ
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel General Manager, el 21 feb. 2023
Dear Rick, Thank you for staying with us at Scottsdale Marriott at McDowell Mountains and also for your compliment. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our property. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful s
Se hospedó 5 noches en febrero de 2023
Respuesta de Hotel General Manager, el 12 feb. 2023
Dear John, Thank you for the generous comments on behalf of all of us at Scottsdale Marriott at McDowell Mountains. We are glad you enjoyed everything we offer and had a great stay. It was a pleasure to be your host for your visit to Scottsdale, and we look forward to accommodating you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Randall

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Beautiful property and close to everything we needed
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel General Manager, el 24 ene. 2023
Dear Randall, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your review. We are pleased our location added to the enjoyment of your visit and that you loved our well-kept property. We look forward to hosting you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

John Edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very large room. Staff very friendly. Clean Pool much to cold to use. Parking system gates malfunctioned
Respuesta de VS, el 19 ene. 2023
Thank you for staying with us in Scottsdale. We appreciate your feedback and will pass the issues along to the necessary team members. Thank you again and we hope to see you back!

10/10 Excelente

Karen

Respuesta de Hotel General Manager, el 7 mar. 2023
Dear Karen, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we look forward to welcoming you again soon.Sincerely,Donalei Smith,Hotel General Manager

8/10 Bueno

Andreas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Positives: - Clean and quiet rooms. - Good shower pressure (but it literally took 5min for warm water to arrive). - Food in the hotel restaurant was decent. Negatives: - The hotel needs some refurbishment. It is not run down but feels dated - stuck in the 90s. - Internet is not free (came as a shock to a European traveller). In all, it felt on the pricier side for what is offered.
Se hospedó 3 noches en enero de 2023
Respuesta de Hotel General Manager, el 10 ene. 2023
Dear Andreas, Thank you for being our guest, and we appreciate you high rating and the comments about our peaceful accommodations. However, we regret not meeting all your expectations. While we are awaiting our upcoming remodel, we appreciate your feedback for consideration when making changes to the hotel. Thank you again, and we hope to see you soon.Sincerely,Donalei Smith,Hotel General Manager

2/10 Terrible

Madhukesh

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022
Respuesta de Hotel General Manager, el 8 ene. 2023
Dear Madhukesh, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Donalei SmithHotel General Manager

8/10 Bueno

Alexandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022
Respuesta de Hotel General Manager, el 28 dic. 2022
Dear Alexandra, Thank you for your nice rating and for letting us know that your stay at Scottsdale Marriott at McDowell Mountains was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Happy holidays. Sincerely,Donalei Smith,Hotel General Manager

6/10 Aceptable

LaSaundra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The uniqueness was there were cab service ...only Uber and Lyft.... The food was just okay, disappointing!!!
Respuesta de General Manager, el 6 dic. 2022
Dear LaSaundra, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you were satisfied overall, but we regret if we fell short in some areas. We hope you will accept our apologies and give us another opportunity on your next visit to Scottsdale to show you our commitment to providing exceptional hospitality. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excelente

Laura

Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel General Manager, el 27 nov. 2022
Dear Laura, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Scottsdale Marriott at McDowell Mountains, we invite you to come back and stay with us again whenever you are in the area.Sincerely,Donalei SmithHotel General Manager

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay. Exceptional rooms and even better staff. Breakfast was excellent and reasonably priced
Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel General Manager, el 26 oct. 2022
Dear Stephen, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We are also glad you liked our accommodations as well as our breakfast offerings and that our devoted associates took great care of you. Thank you again for choosing Scottsdale Marriott at McDowell Mountains. We hope to have the opportunity to welcome you back soon.Sincerely,Donalei SmithHotel General Manager