6/10
We never received check in instructions. Check is was allowed at 4pm. I called at 6:09, and 6:10 - to ask for help from a recording, but finally got to a live person to allow us access to the property. Later I checked my e-mail and they sent instructions at 5:50pm. Very unprofessional to have a guest wait one hour and fifty minutes for checking in when we paid in full 2 months ago. Also there was a water leak, but since no-one answers the phone to assist in a timely fashion-I figured they can figure it out.
Andrea S.
Se hospedó 2 noches en diciembre de 2024