Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang
Opiniones
8.8
Excelente
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 315 de 575 opiniones" "
10 - Excelente
315
Puntuación de 8, es decir, Bueno. Basada en 172 de 575 opiniones" "
8 - Bueno
172
Puntuación de 6, es decir, Aceptable. Basada en 61 de 575 opiniones" "
6 - Aceptable
61
Puntuación de 4, es decir, Malo. Basada en 12 de 575 opiniones" "
4 - Malo
12
Puntuación de 2, es decir, Terrible. Basada en 15 de 575 opiniones" "
2 - Terrible
15
9.0/10
Limpieza
8.6/10
Servicio y personal
9.0/10
Servicios
8.8/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Farolito20, Managua, Nicaragua
3 sept. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo que no me gusto fue el check-in, tuve que esperar y no estaba muy clara del procedimiento, me dijeron que me sentara el en sofa a esperar.
En general el resort esta en buenas condiciones, el buffet del desayuno es buenisimo, el persona super amable y siempre dispuesto a ayudar. Ofrecen un servicio de taxi que por 600 mil dongs te lleva a los puntos turisticos de la isla.
Farolito20
Se hospedó 2 noches en agosto de 2019
Respuesta de Ms. Jubanny Ariola, el 6 sept. 2019
Dear Farolito20,
Xin Chào!
We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ms. Jubanny Ariola
Guest Experience Manager
Novotel Phu Quoc Resort
6/10 Aceptable
Manuel, Benidorm,ES
Viaje en pareja
19 abr. 2019
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Hotel is correct, nothing special. Breakfast is repetitive and hotel prices for drinks or meals are the same as in Europe for example. But the worst part is that around the hotel there is nothing. Just dust and buildings to be built. No UBER or GRAB on the island, so be ready to pay full taxi fares.
Manuel
Se hospedó 3 noches en marzo de 2019
Respuesta de Novotel Phu Quoc Resort , el 20 abr. 2019
Dear Manuel,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Hanh Truong
Quality Control
Novotel Phu Quoc Resort
10/10 Excelente
Sandagdorj
Viaje en pareja
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was nice and clean comfortable. I would go there again
Sandagdorj
Se hospedó 5 noches en abril de 2024
Respuesta de Assistant Front Office Manager, el 29 abr. 2024
Xin chao Sandagdorj,Thank you for your feedback following your stay at Novotel Phu Quoc Resort.It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service.Thank you and with the hope of welcoming you again soon.Sincerely,Novotel Phu Quoc Resort Management
8/10 Bueno
MAI
Viaje familiar con niños
29 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Assistant Front Office Manager, el 31 mar. 2024
Xin chao Mai,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Talisa
12 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Talisa
Se hospedó 6 noches en marzo de 2024
Respuesta de Assistant Front Office Manager, el 19 mar. 2024
Xin chao Talisa,I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees.Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
ZACKERY
11 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful and comfortable.
ZACKERY
Se hospedó 3 noches en marzo de 2024
Respuesta de Assistant Front Office Manager, el 19 mar. 2024
Xin chao Zackery,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
8/10 Bueno
Dmitry, Sunny Isles
27 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
No idea
Dmitry
Se hospedó 21 noches en enero de 2024
Respuesta de Assistant Front Office Manager, el 19 mar. 2024
Xin chao Dmitry,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
NAOMI
16 feb. 2024
NAOMI
Se hospedó 3 noches en enero de 2024
Respuesta de Assistant Front Office Manager, el 22 mar. 2024
Xin chao Naomi,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Novotel Phu Quoc Resort Management
6/10 Aceptable
choi
13 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
choi
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 13 feb. 2024
Xin chao ChoiWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
8/10 Bueno
jaehong
7 feb. 2024
jaehong
Se hospedó 3 noches en febrero de 2024
Respuesta de Assistant Front Office Manager, el 22 mar. 2024
Xin chao Jaehong,We wish to thank you for the appreciation expressed following your stay at Novotel Phu Quoc Resort and we will not fail to share your comments with our whole team.Looking forward to welcoming you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
SHENG HSIUNG
5 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
SHENG HSIUNG
Se hospedó 4 noches en enero de 2024
Respuesta de Front Office Manager, el 7 feb. 2024
Xin chào SHENG HSIUNGWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
JOO YEOUL
Viaje familiar con niños
25 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
야시장 가깝고 내부 시설 편리하게 되어 있습니다.
JOO YEOUL
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant Front Office Manager, el 31 ene. 2024
Xin chao Joo Yeoul,We wish to thank you for the appreciation expressed following your stay at Novotel Phu Quoc Resort and we will not fail to share your comments with our whole team.Looking forward to welcoming you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Per
22 ene. 2024
Per
Se hospedó 2 noches en enero de 2024
Respuesta de Assistant Front Office Manager, el 31 ene. 2024
Xin chao Per,We wish to thank you for the appreciation expressed following your stay at Novotel Phu Quoc Resort and we will not fail to share your comments with our whole team.Looking forward to welcoming you again.Sincerely,Novotel Phu Quoc Resort Management
8/10 Bueno
YUJIN
Viaje familiar
16 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
위치가 소나시 야시장 바로 앞 주위 먹거리 발마사지 있어서 좋아요. 룸도 청결하고 수질도 그만하면 양호하고 만족합니다.
YUJIN
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager, el 20 ene. 2024
Xin chao YUJIN We look forward to your words of praise. We are happy to pass on your positive appreciation to Son and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service.We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
SEUNGHEE
Viaje familiar
15 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SEUNGHEE
Se hospedó 2 noches en enero de 2024
Respuesta de Front Office Manager, el 20 ene. 2024
Xin chao SEUNGHEEWe look forward to your words of praise. We are happy to pass on your positive appreciation to Son and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service.We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Matsuzaki
Viaje familiar
11 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Front Office Manager, el 12 ene. 2024
Xin chao MatsuzakiWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
Cecilie
Viaje familiar
9 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cecilie
Se hospedó 13 noches en diciembre de 2023
Respuesta de Front Office Manager, el 12 ene. 2024
Xin chao Cecilie We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
8/10 Bueno
KYUKMIN
7 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
KYUKMIN
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager, el 9 ene. 2024
Xin chao KYUKMINWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
Kai
Viaje familiar con niños
3 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kai
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager, el 9 ene. 2024
Xin chao KaiWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
6/10 Aceptable
KOHTA
Viaje en pareja
3 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Honestly speaking, The number of staff in the lounge bar was very a few people . I don't understand why we wait 45 minutes at First Drink.
I strongly recommend if other people take a dinner, please go to the night market which is 5 minutes take away.
KOHTA
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager, el 9 ene. 2024
Xin chao KOHTAThank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
Thanh
2 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanh
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 12 ene. 2024
Xin chao ThanhWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
8/10 Bueno
sangpill
Viaje familiar
2 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
sangpill
Se hospedó 9 noches en diciembre de 2023
Respuesta de Front Office Manager, el 6 ene. 2024
Xin chao sangpillWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
Mary
Viaje familiar
1 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the buffet, good customer services, and convenient.
Mary
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager, el 6 ene. 2024
Xin chao Mary We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
KUMIKO
30 dic. 2023
Le gustó: Limpieza y servicio y personal
KUMIKO
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 6 ene. 2024
Xin chao KUMIKOWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
Cliente verificado
Viaje familiar
30 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 7 noches en diciembre de 2023
Respuesta de Front Office Manager, el 6 ene. 2024
Dear Valued GuestWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
8/10 Bueno
MIN JONG
Viaje familiar
28 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
전반적으로 만족스러웠던 스테이
전반적으로 만족스러웠으나 방갈로쪽의 경우 요청이 처리되는데 (청소, 수건보충, 화장지 보충 등등) 상당한 시간이 소요됨. 전반적으로 인력부족이 아닌가 의심이 들었음. 그래도 좋았던 시간!
MIN JONG
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 6 ene. 2024
Xin chao MIN JongWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort
10/10 Excelente
taekhwan
26 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
taekhwan
Se hospedó 4 noches en diciembre de 2023
Respuesta de Assistant Front Office Manager, el 27 dic. 2023
Xin chao Taekhwan,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Junghwan
25 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
푸꾸옥에서 가장 좋은 가성비 호텔
가성비 정말 좋은 숙소입니다. 조식도 매일 맛있습니다. 풀도 크고 좋아요.
Junghwan
Se hospedó 4 noches en diciembre de 2023
Respuesta de Assistant Front Office Manager, el 27 dic. 2023
Xin chao Junghwan,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Novotel Phu Quoc Resort Management
8/10 Bueno
hyerim
21 dic. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
hyerim
Se hospedó 3 noches en diciembre de 2023
Respuesta de Assistant Front Office Manager, el 27 dic. 2023
Xin chao Hyerim,Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. We will make every effort to further improve our services based on your feedback.We are looking forward to seeing you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Michelle
19 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michelle
Se hospedó 11 noches en diciembre de 2023
Respuesta de Assistant Front Office Manager, el 27 dic. 2023
Xin chao Michelle,Thank you for your feedback following your stay at Novotel Phu Quoc Resort.It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service.Thank you and with the hope of welcoming you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
bora
Viaje en grupo
16 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bora
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 17 dic. 2023
Xin chao Bora,We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management
6/10 Aceptable
Hyesu
Viaje familiar
27 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
대체적으로 깨끗하고 편리했으나 너무 방음이 안되요. 앞뒤 양옆 다 시끄럽습니다.. 물트는 소리까지 다 들려요.
Hyesu
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 1 dic. 2023
Xin chao Hyesu,We are very sorry to hear that your experience was not good during your stay. Please do accept our sincere apologies for the inconvenience you encountered during your stay.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Nakju
27 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nakju
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 1 dic. 2023
Xin chao Nakju,We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
DOHOON
Viaje en pareja
24 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
좋았던 휴가였습니다. 정말 만족스러웠습니다. 다음번에 또 이용할께요.
DOHOON
Se hospedó 3 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 26 nov. 2023
Xin chao Dohoon,We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
akito
Viaje familiar
22 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
2nd time phu qock
Stayed as a family of 2 adults and 2 children. There is no view from the room, you should get a room with an ocean view. The space is small. It's a little cramped for 4 people. The hotel is large and has a great pool. Breakfast is delicious. Convenient free airport shuttle. There are many restaurants within a 1-minute walk from the hotel. You can also eat cheaply.
akito
Se hospedó 4 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 26 nov. 2023
Xin chao Akito,We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists.Once again, thank you for the great feedback. We do hope to see you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Joel
13 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Joel
Se hospedó 5 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 20 nov. 2023
Xin chao Joel,Thank you for your feedback following your stay at Novotel Phu Quoc Resort.It is with great pleasure that we receive your positive feedback. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service.Thank you and with the hope of welcoming you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Xavier
12 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great retreat
Amazing grounds and rooms. We stayed in a bungalow with beautiful views of the beach and own private pool. The staff were attentive and very helpful. Own room was very clean and well maintained. Thank you for a great stay.
Xavier
Se hospedó 3 noches en noviembre de 2023
Respuesta de Assistant Front Office Manager, el 20 nov. 2023
Xin chao Xavier,Thank you for sharing such a lovely review!It gives me joy to learn that you thoroughly enjoyed your stay with us at Novotel Phu Quoc Resort.We are happy to pass on your positive appreciation to the entire team.Looking forward to welcoming you again.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
OFFER
Viaje en pareja
4 nov. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great property great hotel. The only problem that stuff do not speak English most of them. Do not understand a word you’re telling them even the people in the lobby. Don’t understand enough.
OFFER
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office Manager, el 6 nov. 2023
Xin chào !Thank you so much for writing such an excellent review .We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
8/10 Bueno
Yoshihiro
Viaje de negocios
31 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ベトナム料理が少ない。残念ながら、シーフードレストランは当日は閉店していた。
Yoshihiro
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 6 nov. 2023
Xin chào YoshiroThank you so much for writing such an excellent review .We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Juhui
Viaje familiar
27 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juhui
Se hospedó 1 noche en octubre de 2023
Respuesta de Assistant Front Office Manager, el 29 oct. 2023
Xin chao Juhui,Thank you for sharing such a lovely review!It gives me joy to learn that you thoroughly enjoyed your stay with us at Novotel Phu Quoc Resort.We are happy to pass on your positive appreciation to the entire team.Looking forward to welcoming you again.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
10/10 Excelente
Chris
14 oct. 2023
Chris
Se hospedó 3 noches en octubre de 2023
Respuesta de Front Office Manager, el 6 nov. 2023
Xin chào Chris Thank you so much for writing such an excellent review .We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!We hope to see you again soon.Sincerely,Novotel Phu Quoc Resort Management
10/10 Excelente
Guillermo
Viaje familiar
8 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall it was great, amazing breakfast, great facilities and helpfull and friendly staff.
Guillermo
Se hospedó 6 noches en septiembre de 2023
Respuesta de Assistant Front Office Manager, el 9 oct. 2023
Xin chao Guillermo,We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
8/10 Bueno
Matthew
29 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Matthew
Se hospedó 6 noches en septiembre de 2023
Respuesta de Assistant Front Office Manager, el 1 oct. 2023
Xin chao Matthew,Thank you for your feedback following your stay at Novotel Phu Quoc Resort.It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service.Thank you and with the hope of welcoming you again soon.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
10/10 Excelente
YOSHITAKA
25 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Assistant Front Office Manager, el 27 sept. 2023
Xin chao Yoshitaka,We are very grateful for your comments and we are always very pleased to receive positive feedback.I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff.Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
10/10 Excelente
kiok
5 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
kiok
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Office Manager, el 6 sept. 2023
Xin chào !Thank you very much for taking the time to share your experience at Novotel Phu Quoc ResortYour satisfaction is the best reward for our team who work every day to provide impeccable service.In addition, we are very sorry that the beach is not clear and there is a lot of garbage due to the bad weather during this period. We have been implementing and participating in environmental protection programs through social activities. We hope we can contribute to the improvement of a greener, cleaner and more beautiful environment.We hope to see you again.Have a good day!Best regardsCuong Ton (Mr.)Front Office ManagerNovotel Phu Quoc Resort
10/10 Excelente
Hisahiro
4 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
パーフェクト
Hisahiro
Se hospedó 4 noches en agosto de 2023
Respuesta de Assistant Front Office Manager, el 4 sept. 2023
Xin chao Hisahiro,We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
10/10 Excelente
KIBONG
18 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
KIBONG
Se hospedó 3 noches en agosto de 2023
Respuesta de Assistant Front Office Manager, el 20 ago. 2023
Xin chao KIBONG,Thank you for sharing such a lovely review!It gives me joy to learn that you thoroughly enjoyed your stay with us at Novotel Phu Quoc Resort.We are happy to pass on your positive appreciation to the entire team.Looking forward to welcoming you again.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
8/10 Bueno
Hongju
Viaje familiar
14 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hongju
Se hospedó 2 noches en agosto de 2023
Respuesta de Assistant Front Office Manager, el 17 ago. 2023
Xin chao Hongju,Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. We will make every effort to further improve our services based on your feedback.We are looking forward to seeing you again.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
8/10 Bueno
KAZUHIRO
6 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
KAZUHIRO
Se hospedó 3 noches en agosto de 2023
Respuesta de Assistant Front Office Manager, el 8 ago. 2023
Xin chao Kazuhiro Kon,Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive.All the staff are looking forward to your stay.Thank you for your continued support.Sincerely,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort
2/10 Terrible
Yeonsoo
5 ago. 2023
Yeonsoo
Se hospedó 1 noche en agosto de 2023
Respuesta de Assistant Front Office Manager, el 8 ago. 2023
Xin chao Yeonsoo Joo,Thank you for your feedback.Please accept our apologies if there is any inconvenience you have encountered.We always listen and value the feedback of our customers to improve our services. Please contact us directly for assistance.We hope to welcome you to Novotel Phu Quoc Resort in the near future.Best regards,Nhu Le (Ms.)Assistant Front Office ManagerNovotel Phu Quoc Resort