Caja de seguridad en la habitación y escritorio

Opiniones de Shore Cliff Hotel

3 out of 5
Shore Cliff Hotel
2555 Price Street, Pismo Beach, CA

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 898 de 1220 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 222 de 1220 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 61 de 1220 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 1220 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 1220 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
hotel con vista al mar , las instalaciones un poco descuidadas de mantenimiento se ve muy antiguo pero en excelente ubicación , cuenta con estacionamiento
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management, el 30 sept. 2023
Hello Adriana,Thank you for taking the time to give us your feedback about your visit to our hotel. We appreciate you for choosing to try our hotel. We look forward to having you as our guest in the future. Take care!With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Maria Guadalupe Romo Hernandez and Emilio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto mucho la vista que tienen. Pero li que no me gusto fue el olor que hay afuera huele demasiado a pescado podrido.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management, el 17 sept. 2023
Hello Maria,Thank you for your review and for choosing to stay with us at our hotel. I'm so glad to hear that you enjoyed your stay with us. I hope you'll be back to visit soon to enjoy our incredible views.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Francisco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Se hospedó 1 noche en enero de 2023
Respuesta de Management, el 13 ene. 2023
Thank you for taking the time to give us your feedback about your visit to our hotel. We appreciate you for choosing to try our hotel. We look forward to having you as our guest in the future. Take care!With Hospitality,Lulu LawagGuest Services Manager

6/10 Aceptable

Marta

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Roberto

Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente Hotel muy buen servicio!!!
Se hospedó 1 noche en junio de 2021
Respuesta de Management, el 27 jun. 2021
Thank you for staying with us! I am glad you enjoyed our hotel and our service. Come back again and ask our staff for fun things to do in the area. Hope to see you soon! With Hospitality, Lulu Lawag Guest Services Manager

8/10 Bueno

Kiara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Truly enjoyed my weekend getaway at this resort. Looking to go back in the future.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Mario

Viaje familiar
I was checking in for my daughters who were going to the prom. I wanted to bring in food, suitcases and decorations. The front desk let me check in early. She was so helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 28 abr. 2024
Hello Mario,We're thrilled to hear that our front desk team was able to accommodate your needs and provide excellent service during such an important occasion for your daughters. It's wonderful to know that we could assist you in checking in early and help make your experience as smooth as possible.We always strive to go above and beyond for our guests, and your kind words are truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We hope your daughters had a fantastic time at the prom, and we look forward to welcoming you all back again soon!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Natalie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was beautiful even while under construction. The construction did not effect our stay in anyway. Every staff member we interacted with was friendly, helpful and professional. The continental breakfast was great!
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 28 abr. 2024
Hello Natalie,We're thrilled to hear that you enjoyed your stay with us despite the ongoing construction! Your kind words about our property and staff mean a lot to us. We always strive to provide a welcoming and comfortable experience for our guests, and we're delighted to hear that our team exceeded your expectations with their friendliness, helpfulness, and professionalism.It's great to know that you also enjoyed the continental breakfast. We aim to offer a variety of delicious options to start your day off right.Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back in the future, perhaps when our renovations are complete so you can experience our property in its full glory!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Lydia

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excellent ocean view and access to Olympic size pool. Maid service was excellent. Some of the furniture was old, scratched and drawers rolled out on their own if I tried to put clothes in them…but minor issue considering the overall comfort and spectacular scenery. Apparently since making our reservations, a new $15 a day parking policy went into effect that we were unaware of..but paid it anyway.
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 28 abr. 2024
Hello Lydia,Thank you for taking the time to share your feedback with us! We're delighted you enjoyed the excellent ocean view, access to the Olympic-size pool, and the excellent maid service. We appreciate your understanding regarding the minor issues with some of the furniture, and we'll certainly look into addressing that to ensure a more comfortable stay for our guests in the future.We apologize for any inconvenience caused by the new parking policy. We strive to communicate any changes to our guests promptly, and we apologize if this was not adequately communicated to you before your arrival. Your understanding and cooperation are greatly appreciated.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. With Hospitality,Lulu LawagGuest Service Manager

6/10 Aceptable

Cassandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not happy about the recently added resort fee and the $15 parking fee was a complete surprise. We stay here all of the time but those added fees will make me think twice about staying here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 28 abr. 2024
Hello Cassandra,Thank you for sharing your concerns with us. We understand your frustration regarding the recently added resort fee and the surprise 15 parking fee. We apologize for any inconvenience or disappointment these additional fees may have caused you.We truly value your loyalty as a repeat guest and we want to ensure that your stay with us is as enjoyable and seamless as possible. Your feedback is invaluable to us, and we will consider it as we review our policies moving forward.We hope to have the opportunity to welcome you back in the future and regain your trust as a valued guest.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Ky, Ohsweken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 27 abr. 2024
Hello Ky,Thank you so much for your kind words! I'm delighted to hear that you found our service excellent. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Robert

Viaje en pareja
The view from the ocean front balcony was fabulous.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 27 abr. 2024
Hello Robert,We're thrilled to hear that you enjoyed the view from our oceanfront balcony! It's wonderful to know that you found it fabulous. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We look forward to welcoming you back soon!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Cecilia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay. Free breakfast is a plus! Self parking is nice, & views are amazing. Staff is also great!
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 18 abr. 2024
Hello Cecilia,Thank you for sharing your positive feedback with us! We're thrilled that you had a great stay and enjoyed the complimentary breakfast, self-parking, and amazing views. Providing excellent amenities and service is important to us, and we're glad that our staff made a positive impression on you.We look forward to welcoming you back for another enjoyable stay in the future!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Shavaun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing views of the ocean, spacious rooms, yummy breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 18 abr. 2024
Hello Shavaun,Thank you for your wonderful review! We're thrilled you enjoyed the amazing ocean views, spacious rooms, and delicious breakfast during your stay with us. Providing a memorable experience for our guests is always our goal, and we're delighted that we could contribute to your enjoyment.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!With Hospitality,Lulu LawagGuest Service Manager

6/10 Aceptable

Suzanne

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautifully positioned on the beach.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 18 abr. 2024
Hello Suzanne,Thank you for your review! We're delighted to hear that you appreciated our beautiful beachfront location. Providing our guests with stunning views and easy access to the beach is one of our top priorities, and we're glad that you enjoyed it.We hope to have the pleasure of welcoming you back for another memorable stay in the future.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Judy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely rooms, all with ocean view; friendlyand helpful staff; nice breakfast buffet, clean and well- maintained
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 17 abr. 2024
Hello Judy,Thank you very much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our lovely rooms with ocean views, found our staff friendly and helpful, and appreciated our breakfast buffet offerings.Maintaining cleanliness and ensuring our facilities are well-maintained are top priorities for us, so it's gratifying to know that our efforts have been noticed and appreciated by valued guests like yourself.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Jesse

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Samantha was a joy. She was very professional and friendly. Smiled a lot and asked some very nice questions to make me feel welcome. I will definitely stay here again and tell my family & friends!
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 17 abr. 2024
Hello Jesse,Thank you so much for your wonderful review! We're thrilled to hear that Samantha made your stay enjoyable with her professionalism, friendliness, and welcoming demeanor. It's always our goal to ensure that every guest feels appreciated and at home during their time with us.We're delighted that you had such a positive experience and that you're considering staying with us again. Your recommendation to your family and friends means a lot to us, and we can't wait to welcome you back for another memorable stay.If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to seeing you again soon!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Martin

Respuesta de Management, el 17 abr. 2024
Hello Martin,Thank you for your positive score. I am glad you enjoyed your stay with us! I hope your next stay is just around the corner. You can call us if there is anything we can help with for your next visit.With Hospitality,Lulu LawagGuest Service Manager

2/10 Terrible

Chris

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
CAUTION!! Please take the time to look at the most recent bad reviews. This hotel is very, very greedy. I have sent them a direct email request with no response. Last year my husband booked us a last minute reservation for our anniversary, it was for one night at the price of $550. The next day, only a few hours after he made the reservation, we tried to cancel because our infant son ended up in the hospital. We called the hotel and they told us we would have to call Expedia directly. So we called Expedia and we were on the phone for a long time because the Expedia representative had to call the hotel and let them know the situation. They said NO. We tried to put a stop on the credit card and that did not work. They are so GREEDY, I will never support this business again. We would of gladly accepted credit or a change of date. They really only care about money. DO NOT book here, there are plenty other places that are even more beautiful and are way more understanding. We lost over $500 on a reservation that we were neve able to enjoy. I would appreciate it if they would make it right. We are locals and would appreciate it if you made it right. I will continue to let anyone I know about the awful experience I had with this hotel.
Respuesta de Valerie, el 12 abr. 2024
I just replied to your email you sent the hotel directly letting us know you had sent your review to the wrong hotel. I'm glad you did reach out to us directly. Had I known, I would have taken care of this right away. I am very sorry to hear your infant son was in the hospital and that canceling your reservation was a challenge, as that is not the experience we want for our guests. I processed a full refund. I do hope you change your mind and stay with us the next time you are in Pismo Beach. I would be happy to personally help you with your reservation. Thank you, Valerie CallawayAssistant General Manager

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 17 abr. 2024
Hello Justin,Wow! Thank you for this great score. We truly appreciate your business and your trust in us. I am happy that our staff and service met your needs and expectations.We look forward to welcoming you back to the hotel soon.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Terri

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view was fabulous. The grounds were beautiful. The staff was very friendly and helpful. The breakfast options were great. We would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 10 abr. 2024
Hello Terri,We're delighted to hear that you had such a wonderful experience during your stay at our property! It's fantastic that you enjoyed the fabulous views, beautiful grounds, and found our staff to be friendly and helpful. We're also glad you liked the breakfast options! Thank you for your kind words, and we would love to have you stay with us again in the future. Safe travels until then!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Kayla

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn’t like the $30 parking fee but otherwise this property is excellent and will stay here again next time
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 8 abr. 2024
Hello Steven,Thank you for sharing your feedback with us! We're thrilled to hear that you found our property excellent overall and that you plan to stay with us again in the future. Regarding the parking fee, we understand your concern and will take it into consideration as we continue to enhance our guest experience. We look forward to welcoming you back on your next visit!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Vishwanath

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay at Shore Cliff was awesome and enjoyed every bit. The staff was very nice and would recommend the place for families and friends.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 9 abr. 2024
Hello Vishwanath,Thank you so much for your kind words! We're thrilled you had an awesome stay at our Shore Cliff Hotel and enjoyed every bit of it. Our team works hard to ensure that every guest has a memorable experience, and we're glad to hear that you found our staff to be very nice. Your recommendation means a lot to us, and we would be honored to welcome you, your family, and your friends back anytime.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Marika

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The views are amazing! Super friendly staff. Will go back.
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 9 abr. 2024
Hello Marika,Thank you for your kind words! We're delighted you enjoyed the amazing views and experienced our friendly staff during your stay. We can't wait to welcome you back for another memorable visit. Safe travels until then!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Deepak

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is great. Very neat, staffs are friendly. Only thing which I don’t like is paid parking, there are few properties in Pismo where there is no parking fees. Other than that all great about the property.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 6 abr. 2024
Hello Deepak,Thank you for your positive review and for choosing our property for your stay! We're thrilled to hear that you found our property to be neat and our staff friendly. We understand your concern about the paid parking, and we appreciate your feedback. We'll certainly take your comments into consideration as we continually strive to improve our guest experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Michelle

Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 27 abr. 2024
Hello Michelle,Thank you for your review and choosing to stay with us at our hotel. I'm so glad to see that you enjoyed your stay. I hope you'll be back to visit soon to enjoy our incredible views.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean!
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 6 abr. 2024
Hello Rafael,Thank you for your feedback! We're delighted to hear that you found our property to be clean during your stay. Providing a clean and comfortable environment for our guests is a top priority for us. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

emily

Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 27 abr. 2024
Hello Emily,Thank you for your review and choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Karissa

Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 28 abr. 2024
Hello Karissa, Thank you for your review and choosing to stay with us at our hotel. I'm so glad to see that you enjoyed your stay. I hope you'll be back to visit soon to enjoy our incredible views.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Ovidiu

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent property, location and views. Kathy, the Receptionist is extremely genuine, welcoming and accomodating - best experience in California
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 6 abr. 2024
Hello Ovidlu,Thank you so much for your kind words! We're thrilled you enjoyed your stay with us and that Kathy made such a positive impression. We'll be sure to pass along your compliments to her. We hope to have the pleasure of welcoming you back again soon!With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Dominic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 6 abr. 2024
Hello Dominic,Thank you for taking the time to give us your feedback about your visit to our hotel. We appreciate you choosing to try our hotel. We look forward to having you as our guest in the future.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Mylene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 6 abr. 2024
Hello Maylene,Thank you for your review and choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Benancio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 5 abr. 2024
Hello Benancio,Thank you for your review and choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Alan

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved how we were able to see the ocean from our balcony.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 1 abr. 2024
Hello Alan,We're thrilled you enjoyed the ocean view from your balcony! Thank you for sharing your experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!With Hospitality,Lulu LawagGuest Service Manager

6/10 Aceptable

Jan, Cupertino

Viaje en pareja
Le gustó: Limpieza y servicios
I didn’t like the extra resort fee and to be required to pay $15 for parking upon check-in. The breakfast was great though and the ocean views are splendid
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 31 mar. 2024
Hello Jan,Thank you for sharing your feedback with us. We're glad you enjoyed the breakfast and the splendid ocean views during your stay. Regarding the resort fee and parking charges, we apologize for any inconvenience this may have caused. We understand your concerns and will certainly consider them as we strive to provide the best possible experience for our guests. If you have any further comments or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Marci, Highland

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 31 mar. 2024
Hello Marci,Thank you for your review! We're delighted to hear that you found our property beautiful. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back soon!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Yan, Woodland Hills

Viaje familiar con niños
Le gustó: Servicios
Very good scenery.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management, el 30 mar. 2024
Hello Yan,Thank you for your review! We're glad to hear that you enjoyed the scenery during your stay. If there's anything specific you particularly liked or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Nono

Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 19 abr. 2024
Hello Nono,Thank you for your review. We look forward to welcoming you back again!Sincerely,The Shore Cliff Hotel Team

10/10 Excelente

Anna

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was our first time visit in Pismo Beach and I must say that Shore Cliff offers a wonderful view. We were here for 2nights & the room we stayed at was on the 2flr bldg & our room was at the ground flr. It was an easy access to go out for walk and take pictures because of the patios. The only downside is that there’s a restaurant (Ventana Grill) next to the hotel & people that go & eat there are free to just walk in to the hotel ground, use the Gazebo, swings or benches that the hotel has. I just thought that it should only be exclusive to people that booked in the hotel and not open to public that goes only to the restaurant. Since we were at the bottom flr, we find it unsafe for this reason. However, the room was newly renovated, really nice the bed & pillows were comfortable but I didnt like the bath towel and one of the beds still has hair strands even if it was cleaned. The front desk were nice but not that friendly thought. The complimentary continental breakfast was really good which my kids loved. Didnt get to use the pool since it was cold. The firepit in the yard was covered and cannot use (Sad) it would have been nice if we are able to use it. Overall our stay was Fantastic and will come back here.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 30 mar. 2024
Hello Anna,Thank you for taking the time to share your detailed feedback about your recent stay at Shore Cliff. We're thrilled to hear that you enjoyed the wonderful view and found the room comfortable after its renovation. We appreciate your concerns about the access to hotel amenities by restaurant guests and will certainly review our policies to ensure the safety and privacy of our guests. We apologize for any inconvenience caused by the cleanliness issues you encountered, and we will address this with our housekeeping team to ensure a higher standard in the future. We're delighted that your kids enjoyed the complimentary breakfast, and we're sorry that the weather prevented you from enjoying the pool and firepit. Your kind words about our staff are appreciated, and we look forward to welcoming you back for another fantastic stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Cindy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice. Stayed there a couple of times.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 26 mar. 2024
Hello Cindy,Thank you for your review! We're delighted you've chosen to stay with us on multiple occasions. Your continued support means a lot to us, and we're thrilled that you've had positive experiences during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful views and the staff was amazing!!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Management, el 26 mar. 2024
Hello Richard,Thanks again for taking the time to fill out our guest survey. We're delighted to hear you enjoyed your stay with us and we hope we can welcome you back soon.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Archana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking fee was additional and not included in the total charge. Else everything else was excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 24 mar. 2024
Hello Archana,I'm glad you had an overall excellent experience at the hotel! It's understandable that additional fees, like the parking fee, can be a bit frustrating when they're not included in the total charge. However, I'm glad that everything else met or exceeded your expectations. Hopefully, in the future, the hotel can consider including such fees in the total charge to provide a more seamless experience for guests. If you decide to visit again, it might be worth mentioning your feedback to the management for consideration.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Katja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 24 mar. 2024
Hello Katja,Thank you for choosing to stay with us. I am happy you enjoyed your visit. We hope to have the chance to serve you again shortly and, in the meantime, Happy Travels!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and beautiful views!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 24 mar. 2024
Hello Donna,I'm glad you found the hotel clean and enjoyed the beautiful views! Hopefully, as the hotel continues to evolve, they'll prioritize maintaining these positive aspects while addressing the concerns raised by guests. If you ever decide to give it another chance, hopefully, your next stay will exceed expectations in every aspect.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Tawnya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely great customer service and the room was very nice, clean, and had a beautiful view of the ocean
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 17 mar. 2024
Hello Tawnya,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great customer service and found your room to be nice, clean, and with a beautiful ocean view. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could make your stay memorable. We look forward to welcoming you back for another fantastic stay at our hotel!With Hospitality,Lulu LawagGuest Service Manager

8/10 Bueno

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 17 mar. 2024
Hello Edward,Thank you for your review and choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Mark

Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 14 mar. 2024
Hello Mark,Thank you for taking the time to give us your feedback about your visit to our hotel. We appreciate you choosing to try our hotel. We look forward to having you as our guest in the future. Take care!With Hospitality,Lulu LawagGuest Service Manager

10/10 Excelente

Susan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just the best
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 13 mar. 2024
Hello Susan,Thank you for your review and choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.With Hospitality,Lulu LawagGuest Service Manager