Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 405 de 808 opiniones" "
10 - Excelente
405
Puntuación de 8, es decir, Bueno. Basada en 213 de 808 opiniones" "
8 - Bueno
213
Puntuación de 6, es decir, Aceptable. Basada en 98 de 808 opiniones" "
6 - Aceptable
98
Puntuación de 4, es decir, Malo. Basada en 48 de 808 opiniones" "
4 - Malo
48
Puntuación de 2, es decir, Terrible. Basada en 44 de 808 opiniones" "
2 - Terrible
44
8.8/10
Limpieza
8.8/10
Servicio y personal
8.0/10
Servicios
8.6/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Luis Enrique
Viaje familiar
12 dic. 2021
No le gustó: Limpieza y condiciones de la propiedad
Terrible cleaning, it’s simple, they didn’t do the beds, we complain 3 times, the worst hotel I’ve ever been in
Luis Enrique
Se hospedó 5 noches en diciembre de 2021
10/10 Excelente
Pat
Viaje en pareja
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean property, comfortable room and bed.
Pat
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 29 abr. 2024
Dear Pat, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our SpringHill Suites. We are in the service business and work to make guests happy. Thank you for your kind words, and please consider a return trip. Best, William Lanyon, GM
8/10 Bueno
Daniel
Viaje de negocios
24 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Was not posted ahead of time of parking cost.
Daniel
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
Dear Daniel, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and let us know how your experience could have been better. We appreciate your feedback and hope to welcome you back soon. Best, William Lanyon, GM
10/10 Excelente
Greg
3 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Greg
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 5 mar. 2024
Dear Greg, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, William Lanyon, GM
10/10 Excelente
Hyonsuk, Ann Arbor
28 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Manager William Lenyon handled minor problem that we had at the time of check in efficiently and professionally. Thank you.
Hyonsuk
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Dear Hyonsuk, Thank you for staying with us and allowing us the opportunity to make things right. It was our pleasure hosting you, and we hope to see you again for a flawless experience. Best, William Lanyon, GM
4/10 Malo
Laura-Joy
26 feb. 2024
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Laura-Joy
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 27 feb. 2024
Dear Laura-Joy, I'm sorry that you felt the need to rate us poorly. Our goal is to provide every guest with an exceptional stay, but unfortunately, we fell short in your case. Thank you for being our valued guest, and we hope to have the opportunity to serve you better on your next visit. Sincerely, William Lanyon, GM
10/10 Excelente
Dennis
Viaje en pareja
25 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My wife and I love the complimentary breakfast in the morning. So many options and the food/dining area is very clean and organized. Highly satisfied; this is our go-to place to stay when we are in Pittsburgh.
Dennis
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 26 feb. 2024
Dear Dennis, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, William Lanyon, GM
6/10 Aceptable
Michelle F
19 feb. 2024
Michelle F
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 21 mar. 2024
Dear Michelle F, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, William Lanyon, GM
10/10 Excelente
Carol
Viaje en pareja
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean and the staff was very friendly. Breakfast area was clean and stocked with a lot of variety. Eggs, fruit, yogurt, waffles, muffins etc.
Room was spacious and laid out well. **Beside train tracks so a bit noisy.
Carol
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 20 feb. 2024
Dear Carol, Thank you for your business and for taking the time to share a review. I am glad you felt welcome in a very clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the excellent work. Please come see us again soon. Best, William Lanyon, GM
8/10 Bueno
Leann
12 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Leann
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Caryn
7 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Caryn
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Toby
Viaje familiar con niños
6 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent from check in to check out. Close to everything. Gated parking area was a plus.
Toby
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 7 feb. 2024
Dear Toby, We love to see five stars on our review ratings! Thank you so much for letting us know that you had an exceptional experience from start to finish. We enjoyed hosting you and hope you find a reason to visit again soon. Best, William Lanyon, GM
8/10 Bueno
Michael
Viaje familiar
1 feb. 2024
Le gustó: Servicios
Ok
Michael
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 1 feb. 2024
Dear Michael, Thank you for the positive review. It was our pleasure to host you, and we hope to do so again soon. Best, William Lanyon, GM
10/10 Excelente
Tonya
28 ene. 2024
Le gustó: Limpieza
Tonya
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Mina
26 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place!
Mina
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 27 ene. 2024
Dear Travelocity,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,William LanyonGeneral Manager
10/10 Excelente
Amy
20 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend
Our stay was very relaxing and enjoyable. Lobby was fresh and clean, elevators were clean. Our room was on the 5th floor overlooking water street and the river which was a nice view. Room was very clean. Breakfast area was well filled and maintained. Free, secure parking was very nice. I would stay here again should I find myself in Pittsburgh again.
Amy
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 21 ene. 2024
Dear Amy,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,William LanyonGeneral Manager
10/10 Excelente
Rebecca
Viaje en pareja
14 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the location. It’s right in the river side! Great view from our room. We found left over food in the rooms mini refrigerator and was transferred to another room.
Rebecca
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 15 ene. 2024
Dear Rebecca, We are thrilled to learn you had a lovely stay and enjoyed our beautiful views and fun location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon. Best, William Lanyon General Manager
10/10 Excelente
Mikaela
6 ene. 2024
Mikaela
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 1 feb. 2024
Dear Mikaela, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, William Lanyon, GM
8/10 Bueno
Darrell
Viaje familiar
4 ene. 2024
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A couple of steps away from Excellence…
A. Couple of steps away from Excellent. Check in was a little slow (new employee was being trained), a couple of areas needed tidying up, and breakfast was ok, but some items need more attention to detail - eggs, oatmeal, and waffles were not top knoch!
Darrell
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 9 ene. 2024
Dear Darrell, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, William Lanyon, GM
10/10 Excelente
shanta
3 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
shanta
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 15 ene. 2024
Dear shanta, We are ecstatic that you enjoyed your stay! Thank you for the review, and please visit us again. Best, William Lanyon, GM
10/10 Excelente
Kameron
2 ene. 2024
Kameron
Se hospedó 2 noches en diciembre de 2023
8/10 Bueno
Roxanne
Viaje familiar con niños
1 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios
Property is in great location, clean facility and walkable dining and shopping. No view of pittsburgh, but right on the river. Breakfast was pretty poor at 8am, hot plates were empty, batter had run out for waffle maker, and there were almost no bagels left. Only thing to eat was yogurt and oatmeal.
Roxanne
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 9 ene. 2024
Dear Roxanne,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,William LanyonGeneral Manager
10/10 Excelente
Dennis
1 ene. 2024
Le gustó: Servicio y personal
Dennis
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
Jennifer
Viaje de negocios
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good experience
Jennifer
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 30 dic. 2023
Dear Jennifer,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,William LanyonGeneral Manager
4/10 Malo
Tracy
28 dic. 2023
Tracy
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 30 dic. 2023
Dear Tracy,Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future.Sincerely,William LanyonGeneral Manager
8/10 Bueno
Heidi
Viaje familiar
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Too bad for the train!
Nice and clean and friendly hotel. Only issue is the train is RIGHT next to the hotel and every train rang the train horn. Sleep quality there was roughy because of that.
Heidi
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 5 dic. 2023
Dear Heidi, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our clean hotel and friendly service. My apologies regarding the muted sounds from the trains outside; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. We hope to host you again for a flawless visit next time. Best, William Lanyon General Manager
10/10 Excelente
Kevin
1 dic. 2023
Kevin
Se hospedó 2 noches en noviembre de 2023
10/10 Excelente
April
Viaje en grupo
27 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I only stayed one night, but I had a really good experience. The hotel was clean and organized. The staff are friendly and helpful. I would stay at this hotel again.
April
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 28 nov. 2023
Dear April, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, William Lanyon General Manager
10/10 Excelente
Melinda
Viaje en pareja
25 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location, clean, multiple dining options within walking distance and free parking onsite. Orange juice was unavailable at breakfast and right next to train tracks were only negatives
Melinda
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 28 nov. 2023
Dear Melinda,Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return.Best,William LanyonGeneral Manager
10/10 Excelente
Brittany
15 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was cool not to far from the city. I enjoyed my stay
Brittany
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM, el 16 nov. 2023
Dear Brittany, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Pittsburgh from here on out. Thank you for your business, and please come again. Best, William Lanyon General Manager
10/10 Excelente
Cliente verificado
Viaje familiar
14 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 16 nov. 2023
Dear Anonymous, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, William Lanyon General Manager
8/10 Bueno
William
14 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
William
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 16 nov. 2023
Dear William, Thank you for sharing the positive rating of your experience, and please visit us again. Best, William Lanyon General Manager
8/10 Bueno
Lamar
Viaje familiar
13 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lamar
Se hospedó 2 noches en noviembre de 2023
6/10 Aceptable
SABRINA
Viaje familiar
3 nov. 2023
Le gustó: Servicio y personal
The train is way too close to the hotel. We felt it was in our room. Our room was next to the elevator on the 3rd floor, so it was very noisy.
With a six nights stay a view on the river and further from elevators and train would have been appreciated.
Good breakfast every morning with many options.
Thanks
SABRINA
Se hospedó 6 noches en octubre de 2023
Respuesta de GM, el 4 nov. 2023
Dear SABRINA,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,William LanyonGeneral Manager
10/10 Excelente
Stephanie
22 oct. 2023
Stephanie
Se hospedó 1 noche en octubre de 2023
10/10 Excelente
Cindy
19 oct. 2023
Cindy
Se hospedó 1 noche en octubre de 2023
8/10 Bueno
john
17 oct. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
Very well maintained
john
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 19 oct. 2023
Dear john,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,William LanyonGeneral Manager
10/10 Excelente
Duane
Viaje de negocios
9 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and well above expectations
The rooms were great and extremely clean. The only critique was the train activity next to the hotel. Other than that, a very pleasant stay.
Duane
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 10 oct. 2023
Dear Duane, We pride ourselves on providing beautiful and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Best, William Lanyon General Manager
6/10 Aceptable
shaohui
7 oct. 2023
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Wi-Fi is said provided, actually not
shaohui
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 8 oct. 2023
Dear shaohui,We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again.Sincerely,William LanyonGeneral Manager
10/10 Excelente
jun
30 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
jun
Se hospedó 1 noche en septiembre de 2023
8/10 Bueno
Elizabeth
Viaje familiar
25 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Elizabeth
Se hospedó 1 noche en septiembre de 2023
2/10 Terrible
Allison
24 sept. 2023
Allison
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 27 sept. 2023
Dear Allison, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, William Lanyon General Manager
8/10 Bueno
Genisha
Viaje familiar
22 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay again!!!
Genisha
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 22 sept. 2023
Dear Genisha, The fact that you will return means we did our jobs and did them well. Thank you for choosing our SpringHill Suites and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, William Lanyon General Manager
10/10 Excelente
Stacie
21 sept. 2023
Stacie
Se hospedó 1 noche en septiembre de 2023
10/10 Excelente
Torrey
Viaje familiar
12 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect Stay
It was a perfect stay. Your receptionist Nicole was amazing. I travel all over the country and her customer service skills are refreshing and genuine. She was fast and very helpful. The intire staff was amazing. Thank you for making my vacation enjoyable. Five start all around the board.
Torrey
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 13 sept. 2023
Dear Torrey, Whenever guests use the word "perfect" regarding their stay at our SpringHill Suites, we are all ears! Thank you so much for your business and for taking time out of your day to let us know what a wonderful impression Nicole left during your visit. Please come back soon. Best, William Lanyon General Manager
4/10 Malo
Henry
Viaje familiar
11 sept. 2023
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Trainstop
This hotel has very long trains going by it all night-cannot sleep
Henry
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 12 sept. 2023
Dear Henry, We appreciate your business and the time you took to share this review. I am sorry to hear that the location of your room was not optimal for your comfort. Additionally, I regret that the muted sounds from the trains were noticeable to you and took away from the enjoyment of your visit. Please come and see us again for a better stay should your travels bring you back to Pittsburgh. Sincerely, William Lanyon General Manager
10/10 Excelente
John
2 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
John
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 27 sept. 2023
Dear John, We are delighted that your stay was nothing short of exceptional. Until next time! Best, William Lanyon General Manager
6/10 Aceptable
Erika
2 sept. 2023
Le gustó: Servicio y personal
Overall it was okay but there was hair in the bathroom on the floor, shower, and sink.
Erika
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 3 sept. 2023
Dear Erika,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.Sincerely,William LanyonGeneral Manager
10/10 Excelente
Eydie
31 ago. 2023
Eydie
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Julien
29 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a good stay, they were remodelling. But even with the remodelling, everything was pretty good. Very clean. Nice modern daycore.
Julien
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 30 ago. 2023
Dear Julien, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, William Lanyon General Manager