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Opiniones de Staybridge Suites Pittsburgh Airport, an IHG Hotel

3 out of 5
Staybridge Suites Pittsburgh Airport, an IHG Hotel
239 Summit Park Drive, Pittsburgh, PA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 168 de 244 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 42 de 244 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 244 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 244 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 244 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lizandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2021
Respuesta de Jason, el 29 nov. 2021
Thank you for your review. We love having guests like you stay with us.

10/10 Excelente

Nnenna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was nice
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 7 may. 2024
Thank you for your excellent review. Please come visit us again.

10/10 Excelente

Marlena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms, property was easy to find and great location.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason, el 7 may. 2024
We really wanted to thank you for your feedback. Very happy that you enjoyed your stay with us.

10/10 Excelente

Elizabeth, Bellevue

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I will definitely stay at a Staybridge again. The room was wonderful, had all the amenities and extra things that are nice such as REAL wine glasses and small throw pillows on the sofa to make it more comfortable. The beds were So comfortable and had great sheets. To top it off, there was a really good free continental breakfast. I've had these breakfasts before at hotels, but this one one of the best we've ever had. The staff was also very friendly. I just wish our stay was going to be longer than one night.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 30 abr. 2024
Thank you so much for your excellent review, it really makes us happy when we please our wonderful guests

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean. The staff was friendly. The breakfast was good. Unfortunately, the mattress was sagging pretty badly and I Wilke up with a sore back. There was a large group of kids that were running all around. They seemed to be the children of the staff. It was very disruptive
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 30 abr. 2024
I am glad you enjoyed your stay; we apologize for the kids; we had the national take your kids to work day and the staff enjoyed showing their kids where they work. We are very sorry if they were a little loud, we didn't want to inconvenience our valued guests.

10/10 Excelente

Dina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, and spacious room.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 29 abr. 2024
Thank you for your excellent review. We hope to see you again soon.

2/10 Terrible

Brian

No le gustó: Servicio y personal
Management was terrible with no customer service. Already paid for the room had confirmation. Drove four hours down and went to check in and they told my room was cancelled and they were full and that there was nothing they could do. They blamed Expedia but when I reached out to Expedia they said my room was reserved. Management was terrible and within twenty minutes they magically had a room for me.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 16 abr. 2024
Im disapointed that you gave us a 1 star review. There was an issue that needed the GM attention and we moved as quickly as possible to get you in the hotel. When you book with a 3rd party there is times where reservations get stuck in the GDS system

10/10 Excelente

Angela

Se hospedó 2 noches en abril de 2024
Respuesta de Jason, el 10 abr. 2024
Thank you very much for your excellent review. We hope to see you again soon.

8/10 Bueno

Jill, Denver

Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 29 abr. 2024
Thank you for staying at our hotel and leaving us some positive marks. We really appreciate you.

10/10 Excelente

Hariharan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property near shopping facilities. They allowed us to check in 2 hours early and they have nice breakfast.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jason, el 25 mar. 2024
Thank you very much for your review. We are very glad you had an excellent stay with us.

10/10 Excelente

Woodrow

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everyone was very friendly and personable. It was a very pleasant experience, and can’t wait to come back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason, el 25 mar. 2024
Thank you for your business. We are so glad you had a wonderful stay.

10/10 Excelente

Tracie

Viaje en pareja
Very clean, love the suites
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 14 mar. 2024
Thank you very much for the wonderful review. We hope to see you again soon.

8/10 Bueno

Brenda, Groveport

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Had to request extra sheets for the sofa bed which weren't the right size. Room could have been cleaner. Breakfast was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 14 mar. 2024
Thank you for your positive review. I will discuss the areas we could improve with my housekeeping team today during our morning meeting. Thank you for your feedback and we hope to see you again soon.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 13 mar. 2024
Thank you for your 5 star review we love having wonderful guests like yourself stay here with us. We hope to see you soon.

10/10 Excelente

Lexy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice hotel. we loved the receptionist, she was so helpful and kind for everything. definitely recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 12 mar. 2024
Thank you very much for your positive review. We love hearing about our guests experience with our staff. We all love making our guests happy during their visit.

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay up until the end. I don’t know what exactly happened with the sink in the kitchenette area but on my last morning there cockroaches were coming out of the sink hole. We never ate in the room so I thought that was concerning. We only had used the sink to wash our hands previous days. Besides that incident the room was nice and it was a very lovely stay. I really liked that they offered dove products in the bathroom.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason, el 26 feb. 2024
Thank you for your review. I will look into the sink drain issue. I havent heard this complaint yet so thank you for bringing to my attention.

10/10 Excelente

Divya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was nice and peaceful. Checkin was smooth, clean area. Safe to children. Spacious room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason, el 19 feb. 2024
Thank you very much for your 5 star review. Hope to see you again soon.

10/10 Excelente

Misty

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, friendly staff,easy access to highway, and shops.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason, el 19 feb. 2024
Thank you for staying with us. Have a great week,

8/10 Bueno

Tina

Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 8 feb. 2024
Thank you for leaving your review. We hope to have you as our guest again soon.

10/10 Excelente

Karla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I always choose to stay here when in Pittsburgh! Feels like home!
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason, el 6 feb. 2024
Thank you for always staying with us. You are like family here at the Staybridge. We look forward to seeing you again soon.

10/10 Excelente

Lucero

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect Pitt-stop place
Oh, this was a last minute booking as we had to change original hotel because original booking was dirty beyond Aguilera. This place was a welcoming stop after a late night drive. Front desk was so great and empathetic to our awful experience just a few minutes prior. We got a double suite and this place will definitely be our choice next time. Has everything you need: stocked kitchen, little living area, and of course nice, clean beds. Bathrooms are new and crisp. Place did not smell. Plus, had pool and gym. Breakfast was enjoyable with eggs, meat, potatoes, a cold bar with yogurt, fruits, cereals, breads and pastries. Hope the attention to cleanliness and service continues. Thank you!
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason, el 5 feb. 2024
Thank you very much for your positive comments. I am very happy that you found our hotel to meet your standards. I wish all hotels would be the same. Makes us very happy hearing your excellent comments.

10/10 Excelente

Jose A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were huge very nice clean , and what stood out most was the staff front desk from morning shift to night shift were amazing went above an beyond . We went out there for a recruitment visit at the university of pittsburgh and we got to the hotel late night kids had a bunch of energy the pool was closed and the lady from the mid shift was finishing up she saw that kids were bored and she didnt have too but she opened the pool at 11:30 pm so the boyz can have an hour there to hang out , that was a plus ,so thank you to that lady an the whole staff our stay was amazing , icing on the cake the breakfast 🙏love it ,thank you again will def stay there again on my next visit .
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason, el 5 feb. 2024
We are here to provide an excellent experience for our valued guests. Thank you for taking the time to share your experience with us. We hope to see you again soon. Tell the boys we will have to pool ready for the next visit.

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean. Kitchenette was perfect. The lighting in the vanity area could have been better.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason, el 5 feb. 2024
Thank you for staying with us and leaving your excellent comments. We hope to see you again someday.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is great. Night staff is outstanding. Breakfasts are very good, lots of choices and everything is fresh.
Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 25 ene. 2024
Thank you for taking the time to leave us your excellent review. We really enjoyed your visit and look forward to seeing you again next time you visit Pittsburgh..

6/10 Aceptable

RYAN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Waited at airport in 15 degrees for the shuttle being hotel express for 45 mins outside. I guess they just fly by if your not outside waiting for them. Probably wont stay with this place until they get a good reliable shuttle bus. Morning shuttle was on time though so that was nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 15 ene. 2024
Thank you for staying with us. I am sorry about the airport shuttle service you had some issues.We are actually in the process of looking for a different shuttle option that has more control of giving our guests a more positive experience.

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 12 ene. 2024
Thank you for your feedback. We hope to see you again.

8/10 Bueno

YOUNG CHUL

Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 8 ene. 2024
Thank you for your review we hope to see you again soon.

10/10 Excelente

Danielle, canton

Se hospedó 1 noche en enero de 2024
Respuesta de Jason, el 5 feb. 2024
Thank you for your 5 star review. It was our pleasure having you stay with us.

10/10 Excelente

Tammy L.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really appreciated the airport shuttle service. Our room was clean. The kitchen could have been outfitted better. A nonstick skillet would have been good. Overall very good.
Se hospedó 2 noches en enero de 2024
Respuesta de Jason, el 8 ene. 2024
Thank you for your visit. We appreciate your business.

10/10 Excelente

Shawneka

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason, el 3 ene. 2024
Thank you very much for your 5-star review. Really means a lot to us having happy guests.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason, el 28 dic. 2023
Thank you for your excellent review. Have a super great 2024

10/10 Excelente

BRENDA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay. Excellent breakfast and yummy appetizers during social time. Lighting was poor in the sink area.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jason, el 14 dic. 2023
Thank you for your business and we wish you a very Merry Christmas.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Check in was easy; the room was clean and the bed was comfortable and breakfast was really good, great space in the room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason, el 8 dic. 2023
Thank you for your business and it was a pleasure having you at our hotel. We hope to see you again soon.

10/10 Excelente

Keylamarie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Customer service excellent and everything is clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason, el 8 dic. 2023
Thank you for staying with us and leaving us your 5 star review.

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay again
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 28 nov. 2023
Thank you for staying with us. Cant wait to see you again soon

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was ok for a night breakfast was good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jason, el 20 nov. 2023
Thank you very much for your 5 star review. Happy Holidays to you and your family

10/10 Excelente

Kendra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The customer service was excellent. I also enjoyed the free breakfast and evening social.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jason, el 17 nov. 2023
Thank you so much for your kind comments about your experience with us. Have a super wonderful holiday

10/10 Excelente

Paul

Se hospedó 3 noches en noviembre de 2023
Respuesta de Jason, el 17 nov. 2023
Thank you for staying with us. We wish you the best holiday season.

4/10 Malo

Josh

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
There was a team of hockey players and their parents staying on our floor, the kids were out of control. Running up and down the halls hanging on our door at times ranging from 11am to 1145 pm. While this isn't the hotels fault, I spoke to the front desk 3 separate times to express frustration. They asked the parents to keep the kids under control, but it clearly didn't work as this continued for the three days we stayed there. So my only issue with the hotel was lack of action to allow my girlfriend and I a peaceful stay.
Respuesta de Manager, el 14 nov. 2023
Yeah Its a shame that the parents of hockey kids let them do whatever they want. My staff fought with them the entire time. I am sorry about the guests who dont think about others. I hope you had an enjoyable time besides that.

8/10 Bueno

laurie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay again. Great options for free breakfast.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jason, el 14 nov. 2023
Thank you for staying with us. We hope to see you again soon

10/10 Excelente

FRANK

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jason, el 13 nov. 2023
Thank you for staying with us Frank.Have a great week

10/10 Excelente

Debra

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jason, el 13 nov. 2023
Thank you for your excellent review we hope to see you again soon

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jason, el 6 nov. 2023
Thank you very much for your excellent review.

6/10 Aceptable

Luigi

Le gustó: Limpieza
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Thank you for your business. We hope you have a wonderful week.

10/10 Excelente

Philippe

Viaje en grupo
Its good
Se hospedó 3 noches en octubre de 2023
Respuesta de Jason, el 31 oct. 2023
Thank you for your business and leaving us this great review

10/10 Excelente

Daren Jermaine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked everything. The location was great, lots of shops, Walmart, Texas Roadhouse, and it was clean!
Se hospedó 2 noches en octubre de 2023
Respuesta de Jason, el 31 oct. 2023
Thank you for staying with us and leaving us this excellent review

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, clean
Se hospedó 1 noche en octubre de 2023
Respuesta de Jason, el 30 oct. 2023
Thank you for your excellent review we are so happy to have you as our guest

10/10 Excelente

Scott

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very kind, and room was very clean. Kitchen and living area made stay very comfortable for my small family. Hotel was quiet and parking was very easy. Would stay here again.
Se hospedó 4 noches en octubre de 2023
Respuesta de Jason, el 23 oct. 2023
Thank you for staying with us and leaving your excellent review. We are very happy that you had a wonderful stay with us.

10/10 Excelente

Kristen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great having a properly stocked mini kitchen with dishes and utensils. The beds and bedding were very cozy and clean. The staff at the front desk and in the breakfast are were all very friendly and welcoming.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jason, el 23 oct. 2023
Thank you for your business and we are happy that you enjoyed your stay with us

10/10 Excelente

Karysa

Se hospedó 1 noche en septiembre de 2023
Respuesta de Jason, el 23 oct. 2023
Thank you for your excellent 5 star review. We hope to see you again soon.