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Opiniones de La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino

2.5 out of 5
La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino
18 Pratt Road, Plainfield, CT

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 457 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 287 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 120 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 70 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 66 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosalba

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fue una grata experiencia. La limpieza y excelente atención. Buen desayuno
Respuesta de gm, el 11 feb. 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay and hope to see you again!

2/10 Terrible

GUILLERMO DAVID TAHA

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En una semana que estuvimos ahi, no cambiaron las sabanas y colchas de las camas. Teníamos que llevar las toallas sucias al front desk para que nos dieran toallas limpias. No hacían la limpieza de los cuartos.
Se hospedó 7 noches en junio de 2022
Respuesta de Gm, el 7 jul. 2022
Thank you for your feedback. We hope to see you again!

8/10 Bueno

Rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No queda tan cerca del casino
Muy bueno pero tienen que tener en cuenta el Hongo en el techo tener un poco más de limpieza en los baños , y no queda tan cerca del casino de noche es muy oscuro el ambiente para llegar al casino
Se hospedó 1 noche en noviembre de 2021
Respuesta de GM, el 22 nov. 2021
Thank you for your feedback. We hope to see you again!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen hospedaje lo recomiendo con los ojos cerrados
Se hospedó 1 noche en enero de 2020
Respuesta de gm, el 9 ene. 2020
Thank you for choosing Laquinta Inn! It was a pleasure having you here with us!

8/10 Bueno

Jhoanna

Fue agradable
Se hospedó 1 noche en septiembre de 2018
Respuesta de gm, el 9 sept. 2018
Thank you for staying with us at Laquinta Inn!

10/10 Excelente

Victoria Hope

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room. Comfortable bed. Great price. Gym equipment could have been maintained better, but overall really nice!
Se hospedó 3 noches en mayo de 2024
Respuesta de gm, el 20 may. 2024
Thank you for your feedback! We are glad to hear you had a great stay and hope to see you again!

8/10 Bueno

Ajay

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property
Se hospedó 1 noche en mayo de 2024
Respuesta de gm, el 20 may. 2024
Thank you for your feedback! We are glad to hear you had a great stay and hope to see you again!

8/10 Bueno

Joyce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good for the price.
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 13 may. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

2/10 Terrible

Veronica

No le gustó: Servicio y personal y condiciones de la propiedad
They cancelled my reservation and refused to give me a refund.
Se hospedó 2 noches en mayo de 2024
Respuesta de gm, el 13 may. 2024
Thank you for your feedback. However, You had a reservation for May 10th and did not show. We cancelled reservation and still no show. You called at 9:00 of May 11th once cancellation was issued. We did not charge you at all as you were fully refunded.

6/10 Aceptable

Rita

Viaje de negocios
Le gustó: Condiciones de la propiedad
Need to clean the vents. And improve breakfast
Se hospedó 5 noches en mayo de 2024
Respuesta de gm, el 12 may. 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We hope you will give us another try in the future!

8/10 Bueno

Daniel

Viaje familiar, Viaje familiar con niños
No bar
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 10 may. 2024
Thank you for choosing Laquinta Inn! We are sorry we did not have a bar to make your stay better but if ever in this area again we have some great recommendations!

10/10 Excelente

Victor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was a nice stay! And the pool was clean and comfortable temperature. Breakfast was good! Staff was nice and pleasant. Recommend the stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de gm, el 8 may. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us! We hope to see you again!

10/10 Excelente

Denise

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I Love this La Quinta Inn. I stay at this Hotel frequently and the rooms are well equipped with fridge and microwave and Coffee amenites. Roooms are extremely private and comfortable. Staff is always attentive when needed but not intrusive.
Se hospedó 7 noches en abril de 2024
Respuesta de gm, el 8 may. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us! We hope to see you again!

8/10 Bueno

Rita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good for the value. Would stay again
Se hospedó 5 noches en abril de 2024
Respuesta de gm, el 28 abr. 2024
Thank you for your feedback! We are glad you had a pleasant stay and hope to see you again in the future!

10/10 Excelente

Joel

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice and quiet even being close to the highway will stay again if we need to
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 23 abr. 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place
Se hospedó 2 noches en abril de 2024
Respuesta de gm, el 20 abr. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a nice stay. The pool was warm and comfortable. The rooms were nice and clean. Comfortable beds and the bathroom was clean and had a nice hot strong shower. All the staff were very pleasent and quick to assist when need. We would recommend this hotel for a quick stayover.
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 19 abr. 2024
Thank you for your feedback. We hope to see you again if ever in our area! It was a pleasure having you!

4/10 Malo

Stacy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second time here and it will absolutely be the last. The first time was fantastic. Great staff, great accommodations and clean. This time? Not even close. The front desk girl at night seemed very put out when we checked in our first night and claimed she was new. Fine. I’ve been new at a job in customer service I get it but it was her whole demeanor and being constantly on her phone whenever we saw her. We went to the desk to ask for another set of towels the second night for our two night stay and she wasn’t even anywhere near the desk when we got there. We rang the bell and nothing. We went back about an hour later and again seemed very put out that we were asking for something. The room had some damage to it and we ended up in a handicapped room which I felt horrible about because neither my husband or I are even remotely disabled and I felt that someone who has a disability should have that room. Was told no that we couldn’t swap rooms. I wasn’t asking for an upgrade just a comparable priced room and I would pay the difference if it was more. Nope. They have “quiet hours” from 10pm-7am. Apparently that didn’t apply to the people above us stomping around their room and banging whatever was in their room at 5am BOTH MORNINGS that it woke us up. I fully understand there’s going to be noise in a hotel but this was beyond unnecessary noise at 5am on a weekend.
Se hospedó 2 noches en abril de 2024
Respuesta de gm, el 19 abr. 2024
We are sorry to hear your stay was less than satisfactory. In response to not being able to upgrade from room booked we do apologize but unfortunately, that was the room you booked and being a 3rd party reservation, we are unable to change room. We also had no availability for that night due to a large wedding party being in house even if we could change. Again, we do apologize. We did have a new staff member on during your stay, we did view our front desk cameras to see if any extra training was needed but we did not see any derogatory actions during her interactions with you. We are sorry that was the impression you got as she was just nervous.

10/10 Excelente

CARLOS, WETHERSFIELD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 10 abr. 2024
Thank you for choosing Laquinta Inn! We are happy to hear you had a great stay and hope to see you again!

8/10 Bueno

Michael

Le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de gm, el 5 abr. 2024
Thank you for taking the time to let us know how your stay was! It was a pleasure having you and we hope to see you again!

2/10 Terrible

Olver

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Mattress with blood stains in them and because of that we had to change rooms but in the second room it was dirty too
Se hospedó 1 noche en marzo de 2024
Respuesta de gm, el 25 mar. 2024
We thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We did look into your concerns of blood stains on side of mattress, and found there was some spilled magenta colored nail polish that our housekeeping overlooked due to location, and we have taken care of it. We do apologize as this should not have happened as we take pride on our hotel and cleanliness. We hope you will give us another try in the future!

10/10 Excelente

Tracy

Viaje familiar
Le gustó: Limpieza y servicio y personal
Hotel was very dated. Not enough towels in the rooms for all guests. Room had a water leak in the ceiling that was dripping on a bed. Hotel needs to spend more money on its up keep for the price they charge. Way overpriced for what you get in this hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de gm, el 10 mar. 2024
Thank you for your feedback. Our hotel was remodeled recently, and we were unaware of any leaks and will be looking into. We thank you for letting us know and hope you will give us another try in the future!

6/10 Aceptable

Christian

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Had to change our room 2 times always something broken or missing
Se hospedó 2 noches en marzo de 2024
Respuesta de gm, el 7 mar. 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory and hope you give us another try in the future.

4/10 Malo

Nelmarys

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 2 mar. 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory and hope you will give us another try in the future

4/10 Malo

Jessica

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The pool was definitely below expectations and that was one of the main reasons we went. The pool was dirty. Our room was fine except the lamp shades had never been cleaned ever and the heater sounded like a dirt bike every time it started up we had to unplug it in the middle of the night. I wouldn’t go back. Staff was nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 25 feb. 2024
We are sorry to hear your stay was less than satisfactory. We recently just updated our pool and it is normally a big hit. We thank you for your feedback and will definitely look into your concerns as that is not the experience we want you to have.

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff very nice…. Nice rooms and propert
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 18 feb. 2024
Thank you for your feedback! It was a pleasure having you with us!

8/10 Bueno

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Other television in our room wouldn’t work. There was an issue with the Direct TV connection. We were without television for our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 12 feb. 2024
Thank you for your feedback. We do apologize that your tv was having issues, had we been made aware we would/could have resolved issue. We sincerely apologize that this happened as it is our goal to be the best we can. We hope this will not deter you from visiting us again in the future!

2/10 Terrible

Jessica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Many things didnt work. When asked about it from the staff we either got a response of it happens or not our problem.
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for your feedback. We apologize that your stay was less than satisfactory. We take our reviews very seriously and during checkout we asked how your stay was and you had no complaints. Our staff here always go over and beyond for our guests and no matter how little the issue is would never brush it off with a not our problem. If there was any issue during your stay it was never brought to our attention and we are not aware of any of our amenities not working. We do apologize if there was anything during your stay that was not up to standard.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing near the hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 12 feb. 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay. While there is not much in the immediate vicinity, if ever in the area again we are 18 minutes from Foxwoods Casino! We also are about 40 minutes from beaches and museums! We hope to see you again!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay and hope to see you again!

10/10 Excelente

Darly

Se hospedó 1 noche en febrero de 2024
Respuesta de gm, el 25 mar. 2024
Thank you for your feedback on your stay! It was a pleasure having you with us! We hope to see you again if ever in the area!

6/10 Aceptable

Shari

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property but not enough towels, pillows and toiletries. They were replenished but needed to ask.
Se hospedó 2 noches en febrero de 2024
Respuesta de gm, el 4 feb. 2024
Thank you for your feedback. We are sorry to hear your stay was less than satisfactory. We do apologize as our rooms are set up to brand standard limits. Sometimes that may fall short of individual needs, and we do apologize but we do have extra amenities at front desk at all times.

8/10 Bueno

Donna

Se hospedó 4 noches en enero de 2024
Respuesta de gm, el 4 feb. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us and we hope to see you again!

10/10 Excelente

Megan, Enfield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best Laquinta we have stayed out in a long time, we would absolutely come back again
Se hospedó 2 noches en enero de 2024
Respuesta de gm, el 29 ene. 2024
Thank you for choosing Laquinta Inn! It was a pleasure having you with us!

6/10 Aceptable

Arthur

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de gm, el 28 ene. 2024
Thank you for choosing Laquinta Inn. We are sorry to hear your stay was less than satisfactory and hope you will give us another try in the future.

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 22 ene. 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

8/10 Bueno

Deneen

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this location twice and the last month. The executive King room is definitely much nicer than the standard King. If your room is on the back side of the building, it is very quiet. If you are on the front side, there is a lot of road noise. This location is right off I-395 and is very convenient to the casinos. The front desk clerk that is working during check-in time is very friendly and happy to help. I had an issue with my TV and she came to my room and resolved it very quickly. This location is pet friendly, which is nice and the rooms are modern. I will definitely be staying here again.
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 22 ene. 2024
Thank you for your feedback. It was a pleasure having you with us and we certainly hope to see you again in the future!

10/10 Excelente

Brandon

Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing Laquinta Inn. We are happy to hear you had a great stay and hope to see you again!

10/10 Excelente

Keith

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was clean and well circulated and had longer hours than most other places and that was appreciated.
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 22 ene. 2024
Thank you for choosing Laquinta Inn. We hope to see you again if ever in our area!

8/10 Bueno

Arlette

Le gustó: Servicio y personal y servicios
I liked that it was quiet .I wish the rooms smelled a little better.Maybe that the decor in the room could be a little more Merry, a more cheerful color .
Se hospedó 5 noches en diciembre de 2023
Respuesta de gm, el 19 ene. 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excelente

Timothy, Alexandria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay at this hotel was very nice and the staff was very nice. Free Breakfast was very very good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de gm, el 19 ene. 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

10/10 Excelente

Vilma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de gm, el 19 ene. 2024
Thank you for choosing Laquinta Inn! We hope to see you again!

4/10 Malo

Gloria

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 6 ene. 2024
Thank you for your feedback. We hope you give us another try in the future

8/10 Bueno

Patricia, Janesville

Viaje familiar
Le gustó: Servicio y personal
Room was clean, however the walls seemed paper thin. I could hear everything, conversations in the next rooms and the person singing in the shower above me. Other than the constant noise our stay was good.
Se hospedó 3 noches en diciembre de 2023
Respuesta de gm, el 6 ene. 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

10/10 Excelente

Aneudy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
I love the hotel 🏨
Se hospedó 1 noche en diciembre de 2023
Respuesta de gm, el 6 ene. 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing and room was comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de gm, el 6 ene. 2024
Thank you for choosing Laquinta Inn. It was a pleasure having you!

8/10 Bueno

Rosemarie, Delray Beach

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff is good. Breakfast fair. Property needs some repair. We have stayed here yearly since 2016
Se hospedó 5 noches en diciembre de 2023
Respuesta de GM, el 25 dic. 2023
Thank you for the feedback. It was a pleasure having you with us.

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 25 dic. 2023
Thank you for choosing Laquinta Inn. We hope to see you again!

10/10 Excelente

Mychaela

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
for the amount of power outages there were the staff handled the over load of check ins amazing.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 21 dic. 2023
Thank you for your feedback! That was a crazy night but our customers were awesome! We were happy to be able to provide a safe, clean, and warm spot for everyone. Thank you for choosing Laquinta Inn.

10/10 Excelente

Josephine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
First time experience
Staff are friendly and very helpful, its clean and will stay again. This was our first time at LaQuinta and the experience was very good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
Thank you for your feedback! It was a pleasure having you with us!