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Opiniones de Estate Tuscany

4 out of 5
Estate Tuscany
Corner Hermitage Road & Mistletoe Lane, Pokolbin, NSW

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 462 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 393 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Claudia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beatiful enviroment
It was a great experience. The enviroment exceed my expectation. The staff was so nice , recomend absolutely
Se hospedó 2 noches en julio de 2018
Respuesta de Cassey, el 11 ago. 2018
Thank you Claudia Thank you for your feedback we appreciate your kind words and hope to have you stay with us again.

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tameka, el 27 feb. 2024
Hi MeganThankyou for your lovely review. We can't wait to welcome you again.

10/10 Excelente

Monica

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful area, enjoyed the wine tasting & easy walk to restaurant for breakfast & dinner, wonderful to have lovely dog friendly accommodation
Se hospedó 2 noches en febrero de 2024
Respuesta de Cameron, el 19 feb. 2024
Hi Monica,Thankyou for your review. We appreciate your postive feedback.

8/10 Bueno

Colin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tameka, el 19 feb. 2024
Hi Colin,Thank you for your review.

6/10 Aceptable

Jean Claude

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Let start from the beginning, the first I came to the Tuscany was 20 years ago, the the last time before January 26-28, 2024 was 5 years ago .It was a a very nice stylish place very worm in very good condition. Now in Jnauary 2024, the place looks tired, our room 319 the tap of the cold water was leaking badly, the shower also was leaking, no more nice frame on the wall, the carpet is very old. the staff at restaurant in charge of the breakfast are very not welcoming the customers whihc is very sad sorry but in ma very disappointed as the Tuscany hotel as become Very sad to see
Se hospedó 2 noches en enero de 2024
Respuesta de Cameron, el 29 ene. 2024
Hi Jean Claude,Thank you for your constructive feedback.We are in the process of renovations starting this quarter and will resolve most of these issues.I will be following up regarding your breakfast comment.We hope you will return in the future and see the property back in its full strides.

8/10 Bueno

Suzanne

Staff were fantastic. Food was very good. Beautiful property
Se hospedó 1 noche en enero de 2024
Respuesta de Cameron, el 22 ene. 2024
Hi Suzanne,Thankyou for your lovely review.We can't wait to welcome you back.

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place. Breakfast was included and is good. The restaurant was great. Everything was good except there was no hot water in our room.. No staff to help in the evening. No compensation offered. I would go back though…
Se hospedó 1 noche en enero de 2024
Respuesta de Cameron, el 15 ene. 2024
Hi Patrick,Thank you for your feedback.We will look into the issues that you faced through your stay.

10/10 Excelente

Anne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was outstanding and courteous. Enjoyed the pool and area. Restaurant good
Se hospedó 3 noches en enero de 2024
Respuesta de Cameron, el 15 ene. 2024
Hi anne,Thankyou for your review

6/10 Aceptable

NATALIA

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The carpet needs to vacuum cleaner. Nice place but I have to take iRobot next time with me
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cameron, el 15 ene. 2024
HI Natalia,Thankyou for your feedback we look forward to improving.

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ideal base for Cellar Door visits
Ideal location for our Hunter Valley wine exploration. Comfy room, great bed, bathroom ok but shower not the best. Mill restaurant a great fine dining experience. Can recommend.
Se hospedó 1 noche en enero de 2024
Respuesta de Cameron, el 15 ene. 2024
Hi mark,Thankyou for your lovely review. we look forward to welcoming you back in the future.

10/10 Excelente

Murray

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
The staff team here went above and beyond. Don't expect 4 or 5 star luxury, but the rooms are clean, the bed was excellent and air cond worked fine. We were staying with our grandchildren and they assisted our requests to give our kids meals in our room. We had the food with us, it was not supplied. There was no microwave in the rooms. It is an older property and needs updating, but value for money was excellent. The pool was great and our kids swam twice for a one night stay. Thanks to Jayne and the team.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cameron, el 15 ene. 2024
HI Murray,Thank you for your lovely review, we appreciate your feedback on the lovely staff.

8/10 Bueno

Adam

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Jayne, el 15 ene. 2024
Thank you for your review

8/10 Bueno

Kat

Le gustó: Limpieza y servicio y personal
The room was lovely unfortunately there was no hot water
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cameron, el 19 feb. 2024
Hi Kat,Thankyou for your review.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jayne, el 15 ene. 2024
Thank you for your review

10/10 Excelente

Andre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cameron, el 18 dic. 2023
HI Andre thank you for your lovely review.

10/10 Excelente

Irena

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Most wonderful friendly reception ,Big rooms comfortable beds .Fantastic breakfast area with views over vineyards .Enjoyed our stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cameron, el 15 ene. 2024
Hi Irena,Thankyou for your lovely review.

8/10 Bueno

Julian

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cameron, el 18 dic. 2023
Hi Julian,Thankyou for staying with us and rating your stay

10/10 Excelente

Catherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and wonderful view.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cameron, el 6 dic. 2023
Hi Catherine,Thank you for positive review.We cant wait to welcome you back.

4/10 Malo

Julie

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property was unkept ,the pool had damaged old furniture and the water was cloudy. Entry to unit was dirty and unkept. Attention to detail was lacking. Reception Staff were welcoming and friendly.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Cameron, el 6 dic. 2023
Hi Julie,Thank you for your review. We appreciate your feedback as we get the property to the standard that it should be.Thank you.

4/10 Malo

Julie

Se hospedó 2 noches en noviembre de 2023
Respuesta de Cameron, el 18 dic. 2023
Hi Julie,Thankyou for leaving your honest feedback, thankyou for your patience and we hope that we can deliver a better stay for you in the future.

10/10 Excelente

Heath

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing location. Staff were excellent and so was food. Jayne at reception made us very welcome and would recommend to anyone.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cameron, el 5 dic. 2023
Hi Heath,Thankyou for your lovely review.We would love to have you back next time you are in the valley.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good value, pleasant stay, but no dinner on site
This was a relatively inexpensive option in a very scenic location. The room was fine, and breakfast was good. We expected to eat dinner at the restaurant but it was closed (it is not open every day for dinner) and we had to eat elsewhere. This was not obvious from the available information when booking. The pool was nice but the sun-umbrella needs to be fixed.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cameron, el 23 nov. 2023
Hi,Thank you for your feedback. We are currently looking into the opening hours of the restaurant as we are in a 5-day operation in line with most restaurants in the area.We are also undertaking renovations shortly which will resolve the maintenance issue mention.Thank youWarm RegardsCameron

6/10 Aceptable

Jan

Le gustó: Limpieza y servicio y personal
Very tired and drab looking property. Needs updating. No sheers on the French doors so had to keep curtains closed the whole time. Pillows were lumpy and uncomfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cameron, el 21 nov. 2023
Hi Jan,Thank you for your honest feedback.We are scheduled for renovations early next year that will fix this issue.Warm RegardsCameronHotel Manager

10/10 Excelente

Andrew

Se hospedó 1 noche en noviembre de 2023
Respuesta de Cameron, el 9 dic. 2023
Hi Andrew,Thank you for your positive review, we look forward to welcoming you back in the future.

10/10 Excelente

Tassie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful views, easy access to several wine tours, pool available in the hot summer afternoon, very friendly staff!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cameron, el 21 nov. 2023
HI Tassie,Thank you for your lovely feedback, we are glad that you enjoyed the stay and the friendly staff.Warm RegardsCameronHotel Manager

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay , Highly recommend
Se hospedó 2 noches en noviembre de 2023
Respuesta de Cameron, el 21 nov. 2023
Hi Mark,Thank you for your review.We are glad that you enjoyed your stay

8/10 Bueno

Allan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Cameron, el 21 nov. 2023
Hi Allan,Thank you for your review.We cant wait to welcome you back.Warm RegardsCameron

10/10 Excelente

Luke

Se hospedó 1 noche en octubre de 2023
Respuesta de Cameron, el 21 nov. 2023
Hi Luke,Thank you for your rating.

10/10 Excelente

Prakriti

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Cameron, el 21 nov. 2023
Hi Prakriti,Thank you for your positive review.Warm RegardsCameron

2/10 Terrible

Zoran

No le gustó: Servicio y personal y condiciones de la propiedad
Let down
Never had I experience a hotel that never had hot water service, They didn’t even try to accomodate the poor service.. surely a full price for a hotel must have hot water.. at least provide a 50% discount..never again
Se hospedó 2 noches en septiembre de 2023
Respuesta de Abdel Bennani, el 2 oct. 2023
Dear Zoran,Thank you for taking the time to leave us a review. We have reviewed your feedback with our maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, Estate Tuscany team

10/10 Excelente

Paulo

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing pet-friendly accommodation in the Hunter Valley. Literally was welcomed everywhere we went, felt like our puppy got more attention than us, he was spoiled. We would definitely recommend Estate Tuscany and would stay there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abdel Bennani, el 2 oct. 2023
Dear Paulo,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

8/10 Bueno

Slavko

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Great location,reception staff were attentive to our needs.Rooms and buildings are a little dated and in need of urgent updating.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abdel Bennani, el 19 sept. 2023
Dear Slavko,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Sonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice quiet and Easy parking and they have a nice dining option
Se hospedó 2 noches en septiembre de 2023
Respuesta de Abdel Bennani, el 17 sept. 2023
Dear Sonia,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Servicios
It was very nice and clean and great amenities. Also very friendly customer service at reception!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abdel Bennani, el 17 sept. 2023
Dear Julie,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

4/10 Malo

Hisanori

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
I couldn’t eat breakfast. Because they start dining after 8:00am.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abdel Bennani, el 17 sept. 2023
Thank you for your review, indeed the restaurant opens at 8am for breakfast and it's advertised for 8am. Sorry if we couldn't open the breakfast earlier for you.

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing views, Needs updating otherwise perfect! Lovely stay.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Abdel Bennani, el 17 sept. 2023
Dear Michelle,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

8/10 Bueno

Alexander

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
The room amenities listed weren't accurate and this was a little problematic because we needed to prepare some food in the room for our son. Otherwise the stay was good, the room clean and the staff were great. The motel is a little run down but it appears that it is undergoing some maintenance currently. After the convid saga its totally understandable that businesses like this hit some hard times.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Abdel Bennani, el 12 sept. 2023
Dear Alexander,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Angela

Se hospedó 2 noches en septiembre de 2023
Respuesta de Abdel Bennani, el 2 oct. 2023
Dear Angela,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

6/10 Aceptable

Ben

Viaje en pareja
Le gustó: Servicio y personal
Property dated but reasonably priced for an accommodation option in the Hunter Valley vineyards. Great location just off hermitage rd with broken back range views.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abdel Bennani, el 11 sept. 2023
Dear Ben,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

8/10 Bueno

Louise M

Le gustó: Servicio y personal y condiciones de la propiedad
We had a great time.. staff were very good and it was very affordable and clean. Altogether very happy with our choice.
Se hospedó 2 noches en agosto de 2023
Respuesta de Abdel Bennani, el 3 sept. 2023
Dear Louise,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Ally

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely stunning stay.
Se hospedó 3 noches en agosto de 2023
Respuesta de Abdel Bennani, el 31 ago. 2023
Dear Ally,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Carolina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
love the staff very accomodating
Se hospedó 1 noche en agosto de 2023
Respuesta de Abdel Bennani, el 31 ago. 2023
Dear Carolina,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

8/10 Bueno

Bryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en julio de 2023
Respuesta de Abdel Bennani, el 17 ago. 2023
Dear Bryan,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Jeanine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely and peaceful stay at Estate Tuscany and enjoyed a pre dinner drink in the bar followed by an amazing dinner by the fire in the restaurant. All within a few steps of our room. We look forward to staying again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Abdel Bennani, el 13 ago. 2023
Dear Jeanine,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

10/10 Excelente

Eacham, Zetland

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estate Tuscany is a perfect, peaceful and relaxing place which we’ve enjoyed half a dozen times, a few of which have been with our little furry ones.
Se hospedó 3 noches en agosto de 2023
Respuesta de Abdel Bennani, el 13 ago. 2023
Dear Eacham,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

8/10 Bueno

MARIA

Le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Abdel Bennani, el 7 ago. 2023
Dear Maria,Thank you for your reviewLooking forward to welcoming you back soon. Regards,Estate Tuscany team

6/10 Aceptable

Deeanne

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Overall just an average hotel. Doors misalign to bar fridge and bathroom so couldn’t shut them properly. Room very cold. Heating only went so high and a small unit so took a long time to get to a reasonable temperature. Beds not very comfortable. Fairly clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de Abdel Bennani, el 6 ago. 2023
Dear Deanne,We very much appreciate your comments regarding your stay at Estate Tuscany.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant and interiors could have been better. We will review your feedback with our restaurant and maintenance teams.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Estate Tuscany team

8/10 Bueno

Amit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Good rooms for the price
Se hospedó 2 noches en julio de 2023
Respuesta de Abdel Bennani, el 6 ago. 2023
Dear Amit,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team

6/10 Aceptable

ALF

Viaje en pareja
Le gustó: Servicios
Pot holes on the road to our room everywhere. Walking to the restaurant on the pot hole road no lights, others plus us were using our phone light so we wouldn’t fall over.
Se hospedó 3 noches en julio de 2023
Respuesta de Abdel Bennani, el 27 jul. 2023
Dear AlfThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Estate Tuscany and will consider your feedback as we strive to improve the quality of our services.Regards,Estate Tuscany team

8/10 Bueno

Angelito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Abdel Bennani, el 24 jul. 2023
Dear Angelito,We very much appreciate your comments regarding your stay at Estate Tuscany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Estate Tuscany team