From the very start, Josh was incredibly helpful, providing info on the property and surrounding area. Also, Bea, the property manager, made last minute dinner reservations for us our first night at the perfect place in Pontremoli. We absolutely loved Pontremoli and also thoroughly enjoyed visiting several towns on Josh's list. Josh made sure we knew where to go for groceries, dining, etc. The hot tub and pool were lovely, although weather didn't allow us to use them much. House was very clean,comfortable and well equipped. Had a fabulous time cooking and grilling out, and eating fruit from the orchard. I can't recommend The Sanctuary enough! I hope we can return one day!