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Opiniones de Sheraton Grand Mirage Resort, Port Douglas

5 out of 5
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas Road, Port Douglas, QLD

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 489 de 846 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 217 de 846 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 846 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 846 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 846 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alvaro

Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Leonard

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Kaitlyn, Tamborine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stunning must stay resort in Port Douglas. Luxurious and spacious we were able to completely unwind and truly relax.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Trevor

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent for families with a range of food options.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Tugce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stunning property extremely clean and well maintained. My kids had a blast in the pool and we enjoyed the restaurants at the hotel. Staff were super friendly and attentive. We will visit again
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Waleed

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are amazing. Special thanks to Brandon who offered to take our luggage to our room with his golf cart without even asking him. Food was amazing, lots of variety. Would’ve been nice if there was another pool table to minimise waiting time. AC was noisy a bit in our room, but not to the extent that I should’ve given less than 5 stars.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ross

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful pools, grounds and staff.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Jacqueline, WARWICK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Richard, Durham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Larysa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect. . 10/10
Se hospedó 6 noches en marzo de 2024

6/10 Aceptable

Courtney

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short two night stay
Excellent friendly staff. Clean room good bedding
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Cassandra

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay at the Sheraton
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the beautiful pools surrounding the property.
Se hospedó 9 noches en enero de 2024

6/10 Aceptable

Rina

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No many options for eating.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Sydney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Beau

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff, pool, everything beautiful
Se hospedó 7 noches en enero de 2024

4/10 Malo

Mirza

Viaje familiar
No le gustó: Limpieza y servicio y personal
High hopes which was not met. Not even close.
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
Se hospedó 10 noches en diciembre de 2023

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience for my family first time in Port Douglas.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Jessica

Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Badiha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a great experience. Many great facilities and very accommodating.
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Natasha

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Natasha

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dissatisfied
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Sean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the breakfast buffet. Staff were helpful when required as well
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Virgil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Nestor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cyclone Jasper
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Bindi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Erin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Nicole

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing! Can’t fault anything about our stay!
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Sonia Louise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
Se hospedó 5 noches en noviembre de 2023

8/10 Bueno

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the pools
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Christina

Se hospedó 5 noches en octubre de 2023

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large resort and great pool and beautiful gardens
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

Warren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wow, wow. Bliss. Beautiful resort. The gardens are fabulous A dream come true. Large pool entry accomodation worth the money. Very friendly staff. Walk along Four Mile Beach delightful on appropriate tide
Se hospedó 5 noches en octubre de 2023

8/10 Bueno

Justine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Michael Adrian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pools were amazing and swim up bar Surrounding areas are so beautiful and tranquil Would definitely stay again
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

luke

Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Megan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms were clean Spacious staff were friendly and helpful pools and pool area amazing
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Leslie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.
Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay
We didn't stay long enough but we enjoyed our overnight stay.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David Murray

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The big swimmable lagoons and pools
Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
Se hospedó 5 noches en septiembre de 2023

6/10 Aceptable

Kurt

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

rebecca

Le gustó: Servicio y personal y condiciones de la propiedad
Lovely clean and fresh hotel with beautiful amenities.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

MERRYN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Malcolm

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location close to beach and town, lots of swimming pools in the complex.
Se hospedó 6 noches en septiembre de 2023

6/10 Aceptable

Richard

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David

Le gustó: Limpieza y condiciones de la propiedad
The relaxed atmosphere
Se hospedó 8 noches en septiembre de 2023