The hotel was very nice and for the most part served by friendly staff. However, we were treated very poorly by the restaurant staff who refused us service, saying they were at capacity for the evening. We were advised to find a restaurant within walking distance…in 12 degree weather with freezing rain with my 9 and 6 years old daughters. We went and sat down not 30 feet away to order from door dash and saw that they the very next group that went up to the hostess was told there would be a lengthy wait, but they could place a to-go order and wait in their room until it was done. I immediately walked back up to the hostess to inquire about such a deal and she walked away, and waited me out for 7 minutes, just talking to the waiter and making glances over at me. We returned to the restaurant for breakfast with a new set of staff and were greeted with amazing staff and service.
We were told on the phone that we could self park in their parking garage but when we got there we were informed that they had no self parking (only valet) and that no other parking garage nearby was was really safe. I don’t mind valet (and would have done so already, just don’t appreciate being lied to.)
Overall, it’s a beautiful property in the heart of a vibrant city. I’m sure we just caught people on a bad day.