Suite, hidromasaje, vista al mar | Terraza o patio
Ver disponibilidad

Opiniones de Hotel Eden Roc

4 out of 5
Hotel Eden Roc
Via G. Marconi 110, Positano, SA

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 510 de 615 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 82 de 615 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 615 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 615 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 615 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carolina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
INCREÍBLE
Un lugar increible, con una vista espectacular.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Adir

Se hospedó 1 noche en mayo de 2022
Respuesta de Customer care, el 27 may. 2022
Dear Adir, thank you for visiting us and for sharing your opinion. We wish you all the best. Warm regards

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view to Positano is amazing, our room had a great view and the return t have one of the best views of city.
Se hospedó 3 noches en julio de 2021
Respuesta de Raffaele, el 25 jul. 2021
Dear Guest, we would like to thank you for your kind words and your much-appreciated preference. We are glad to know you've had a great time and look forward to welcome you back again soon!

2/10 Terrible

Cristian

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en agosto de 2020
Respuesta de Customer care, el 8 sept. 2020
Dear Cristian, we are very sorry about your opinion and we would wanted to learn a bit more about what you found not satisfying. In any case, we thnak you for reserving us and being our Guest. Best Regards

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se trata de un espacio independiente de la edificacion del hotel. Es cómodo y posee una ubicación geográfica privilegiada. El resto del hotel se encuentra cerrado por trabajos.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Raffaele, el 3 ene. 2020
Agradecemos mucho sus palabras y estamos felizes de saber que lo hayan pasado bien. Esperamos verlos muy pronto!

8/10 Bueno

Marcelo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Muy buena ubicación, vistas hermosas
Hotel con hermosas vistas. Habitaciones normales con excelentes paisajes. Esmerada atencion del personal. Tienen para alquilar autos eléctricos muy convenientes para pasear por la zona.
Se hospedó 2 noches en mayo de 2017

8/10 Bueno

Romina, BS.AS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hermosas vistas . Cerca del bus .
Habitaciones muy cómodas. Servicio excelente , todo el personal muy amable . La habitación que nos toco tenía todo el mobiliario nuevo .

10/10 Excelente

Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE HOTEL Y UBICACION
EXCELENTE ESTADIA. PARA MEJORAR EL WIFI, GENERA PROBLEMAS EN LAS CONFIGURACIONES DEL TELEFONO.

10/10 Excelente

Ricardo, Santiago Chile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutamente recomendable
Positano ya es un lugar magico y bellisimo. Ademas se agrega que este hotel tiene todas la comodidades que se necesitan. Excelente atencion, muy buenas instalaciones, excelente vista , y el desayuno abundante. Absolutamente recomendable.

10/10 Excelente

Claudia, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Totalmente recomendable
Hotel muy cuidado, con excelente servicio y comida. Las vistas son espectaculares y su ubicación muy buena.

10/10 Excelente

Grace, villa devoto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente la atención recibida
Habitacion muy cómoda con amplio balcón y vista al mar.La atención del personal realmente fue personalizada..desde el check in ...felicitaciones!

8/10 Bueno

Nahuel, Buenos Aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel con una vista fantástica
No es un hotel barato, pero se justifica. Una vista increible de Postiano.

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE HOTEL
No es sencillo calificar de excelente un hotel. Este sin duda merece este calificativo. El establecimiento en sí está impecablemente conservado. Su personal todo es sumamente atento y solícito a las necesidades del huésped. Está en una ubicación excelente para llegar con el auto y no tener que ingresar en las diminutas calles de Positano y en la puerta misma del hotel para el bus Interno Positano que conduce a todos los lugares de interés dentro de Positano. Por todo ello. Excelente. Volveré al mismo hotel sin duda. -

10/10 Excelente

roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
el mejor
uno de los mejores hoteles en que me he alojado desde estambul a nueva york. excelente atenciòn, amabilidad fuera de lo comun.

10/10 Excelente

Jasmine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Incredible stay at Eden roc hotel. The property was beautiful and clean. Great location, unbeatable view. The staff was amazing and attentive. Special shout outs for Pascal and Tony who slayed breakfast. The restraints at the hotel were amazing. This is place is a bucket list stay for sure.
Se hospedó 7 noches en abril de 2024
Respuesta de Raffaele, el 28 abr. 2024
Dear Jasmine,thank you for your valued preference and for your kind feedback. Pascal and Tony send a big hug your way!

2/10 Terrible

Kiran Kumar

No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Raffaele, el 27 abr. 2024
Dear M. Kumar,we are so sorry to read you have had a terrible experience. I can trace back this negative feedback to the fact that you were denied a refund after attempting to cancel beyond terms. From our honest point of view, though, we can find no fault of our own. As explained, we have been honoring the reservation, and turning away many requests to hold your room. I cannot blame my Staff under any aspect either: they have gone above and beyond, and have been very accommodating, as you showed up in 4 with the original reservation being for 2. Thank you for sharing your feedback.

10/10 Excelente

Christina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The view from the hotel was breathtaking. Service was simply impressive. Will definitely be back again.
Se hospedó 2 noches en abril de 2024
Respuesta de Raffaele, el 28 abr. 2024
Dear Christina,let us thank you for your valued preference and for your kind words. We are proud to know you had a great time, and we hope to see you again soon!

10/10 Excelente

Tristan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a beautiful property. The staff goes above and beyond. Everyone is SO friendly. The views are phenomenal. The breakfast is amazing. I couldn’t imagine a more picturesque vacation spot. Would definitely go back !
Se hospedó 6 noches en marzo de 2024
Respuesta de Raffaele, el 28 abr. 2024
Dear Tristan,we cannot thank you enough for your kind words and for your valued preference. We are proud to know you had a fantastic time, and we hope to be able to welcome you back again soon!

10/10 Excelente

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was absolutely awesome! We stayed in a junior suite with a balcony overlooking the water and the hillsides of Positano; it was a picture-perfect view. The room was extremely comfortable, clean, and tastefully decorated, and had all the amenities you could ask for, including a small refrigerator with complimentary water and soft drinks. The staff was absolutely incredible. The hotel is centrally located and is walking distance to the center of town. They even have on-site parking available.
Respuesta de Valentino, el 8 abr. 2024
Dear Mr. Craig, I'm super happy that you had a beautiful stay at Eden Roc Positano and I thank you for leaving an exceptional review. We look forward to meeting you in Positano for a second time.Our best regards

10/10 Excelente

Bhavna

Se hospedó 2 noches en abril de 2024
Respuesta de Raffaele, el 28 abr. 2024
Dear Bhavna,let us thank you for your kind feedback and for your valued preference. We hope to welcome you back again soon!

10/10 Excelente

Christina M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We thought we had landed in heaven
This is by far one of the most amazing hotels I’ve ever stayed at. It was like a slice of heaven; the most amazing and accommodating staff and what a view! I wish I could wake up at the Eden Roc every day.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
just wonderful!
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

KIMBERLY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful spot
The place was amazing and the staff was fantastic! Close to everything! And the view!!!
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Timothy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shout out to Pascal, Tony, and Mario! An exceptional stay in Positano. We kicked off our honeymoon here, and it was a truly magical experience. This is the place where you ball out and get to reap the benefits mightily including a sweeping view of the city and sea along with delicious breakfast served by the enthusiastic restaurant head chef Tony next to the pool which all also overlooks the Hotel’s stunning views. Along with breakfast, they have all the amenities you need and a gym, although it was a “surprise” cost we noticed at checkout (200€). Other non-inclusive packages like flowers and balloons, wine, cake, excursion trips, and massages were also top notch. The second restaurant on the main level, Roc Pizza and Steak, is absolutely a must here in Positano. Their calzones and pizzas were amazing. Hotel Eden Roc is somewhat pricey of a stay while the walk back up-hill from the center of town can be grueling at times, but you are actually getting your money’s worth here especially if you get the jacuzzi suite with the sea-side view. Thank you!
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you are even considering booking this hotel then look no further. The place is amazing. Staff are next level helpful - rooms are great, location is spot on with incredible views and the bar and restaurant are top notch. We travelled as a couple with a 6 month old baby and its fair to say our baby was treated like a celebrity. We had a fair few drinks in the sky bar and always great service. We even dined at the restaurant one evening and the food was out of this world. The restaurant wasnt cheap but was certainly value for money.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Mychelle Velasco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is beautiful. Our suite is super clean everyday. The location is convenient to dining and shopping areas. Most of all, the staff at Hotel Eden Roc is one of the best staff I have ever had the pleasure of meeting. They’re so helpful, warm, accommodating and cheerful! They made our vacation so memorable! Thank you Hotel Eden Roc staff for everything! Bellissimo!
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Allison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were on our honeymoon and it was exactly what we needed. We could walk to restaurants easily or eat at the hotel. We could go to the beach or stay by the pool. The staff was very helpful and friendly. Food was amazing.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Dawn, Rye

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk/concierge were so friendly and kind. They Helped with all our requests promptly with a smile. A surprise bottle of champagne and free mini fridge were an unexpected treat. But the best of all was the 1) beautifully decorated spacious room with a large balcony, 2) the most gorgeous views of sea and town of Positano 3) fantastic food/restaurants and 4) gracious service. Tony at breakfast was a hilarious character that put smiles on our face as he met our every need. And finally a big thank you to the chef for making my son pancakes 20 minutes after the kitchen was closed. Small things but all tolled made this a special place where we were made to feel special.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

JoAnne

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

TOMEKIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Matthew W.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel has amazing views and the staff provide some of the best service out!
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Felix

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a beautiful place to be
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Kimberlee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! Service was excellent — above and beyond. Tony, in particular, made an impression with his enthusiastic hospitality at breakfast. Great views from the property. The room itself was minimalist and simple. We enjoyed relaxing poolside. We stayed in peak season so I will say I believe the hotel was overpriced. My only piece of feedback is that I’d recommend the hotel send a welcome email / communication, prior to arrival, so folks know the options for checking their bags with a porter, along with transportation to the hotel, should they arrive by ferry. That was a miss for us. Traveling with luggage, uphill, in the middle of a heatwave, in peak season, was a tough start in Positano. Little did we know, there are porters at the bottom of the hill, who can help make it easier. :)
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

natallia

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Overall this is beautiful place. Absolutely 5 star for location, hotel amenities and food. However staff is the worst. I have never seen so much discrimination to those who dies not arrive in limo and flash expensive bags and label clothes. Only 3 people among all staff were super nice. The receptionist Pascal, Tony -a breakfast manager server, and a cleaning lady. Everyone else are just terrible, mean and rude people. They look at you with such judgement that you just want to never ask a question. Be aware 1. Gym has to be booked in advance for an hour at the time only. Concierge booked another couple at 9 for my time and that was terrible. Not enough space to move. Although the couple was very nice, I still think this was not a acceptable for 990$ per night not to have at least 1 hour to yourself. Also gym hours is from 9-6 and people want to workout early 2. Pool is beautiful and views are amazing and the best in Amalfi cost. But there is no service. Well actually there is order at the bar self served service. Bartender asks for tips even though he does not actually serve you a drink. If you don’t he just slapped the book in front of my face. And the drinks are very expensive. 40 eur per drink. Will I stay here again - absolutely NOT. And Toby advise anyone else. There are a lot of much nicer hotels. But be prepared to flash a lot of money or you will not get good service. Just terrible
Respuesta de Valentino, el 25 jul. 2023
Dear natallia,first of all, we want to thank you for being our Guest during your recent visit in Positano. I'm very sorry that the experience was bothered by the happenings you have mentioned. We will investigate further to make sure no other Guest will be leaving the property with your same felling. Respectfully, please, let me say that there is no way someone made any kind of discrimination based on the transportation you have arranged or on the brand of your bags/clothes. I apologize if any of my colleagues’ conduct was responsible of this huge misunderstanding.As regards for the gym, we know it is not a big place, but we are proud of it, since we are one of the very few hotels in town with an exercise room, equipped with air conditioned, modern facilities and weights. To use the gym, a reservation is necessary. I'm surprised you did not mention that the only reason why you were with other people regards the fact that you wanted to use the room before check-out. Pascal was kind enough to ask the couple who booked the room to share the session with you. You all seemed to agree on this. Check-out time is 10am, while you have been allowed to use the room longer until 11am.We will take in huge consideration your thoughts regarding the presence of the person in charge at the pool, as well as of the request of tips. Of course, tipping remains absolutely optional. The Guest's gratification is the only essential condition we care about, nothing else. I'm sorry we lost a huge opportunity in your case and we wish you all the best.Warm regards

10/10 Excelente

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing staff and clean, beautiful hotel. Would come back for sure!
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Monique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en junio de 2023

10/10 Excelente

Shakti

Se hospedó 3 noches en mayo de 2023

10/10 Excelente

PATRICK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was perfect, including the view to the bay!
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Sonny

Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Carl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stay in positano
Se hospedó 2 noches en abril de 2023
Respuesta de Valentino, el 1 may. 2023
Thank you very much for being an excellent Guest and for the high valuation of the experience.

10/10 Excelente

NIKHIL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nothing to complain about hotel.
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Paula, boson

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our stay at Eden Roc but the reason I booked this hotel was for the heated pool. I was told it was heated and it was not it was colder than the ocean. My husband and I always book hotels with a pool for our kids. Breakfast was good. Beds were comfy. Not sure if it was worth the $$$$
Se hospedó 4 noches en abril de 2023

8/10 Bueno

Robert

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Expensive but worth it.
This hotel is relatively expensive, but most things in Positano are at a premium. The service and friendliness of the staff was exceptional. The food was extremely good, but very expensive. The hotel room was clean and bright, but a bit basic.
Se hospedó 7 noches en abril de 2023

10/10 Excelente

Colin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel! Amazing balcony views
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a luxury place. So nice, so clean, and they have services like massages/spa, pool, bar, and a different hours open restaurant.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Carmen, CORONADO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful view
Se hospedó 1 noche en marzo de 2023