Superior Double Room, Terrace | Terrace/patio
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Reviews of Hotel El Bambú

3 out of 5
Hotel El Bambú
Frente de la Plaza Deportes, Puerto Viejo, Heredia

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially this hotel seems placed on the noisy main road with the dining room open to it. But the rooms are at a distance in the forest. Thus complete silence. The pool was very good and the food excellent. My room had a shower that worked but needed some attention to the head. Having put an expresso machine in the bedroom it seemed odd to only get one capsule when was staying three nights. Staff so helpful. Sarapiqui is an ordinary Costa Rican town away from the main tourist route and thus an experience in itself. White water rafting excellent.
Stayed 3 nights in Jan 2024

6/10 Okay

fred

Liked: Staff & service
Disliked: Cleanliness
Front desk and bar Restaurant service was great. the housekeeping not so good. Never the right towels or other supplies. No hot watert most of the time. Restaurant was excellent. Pleasant setting for rooms away from the street. Saw plenty of birds from my deck. This place is long in the tooth.
Stayed 4 nights in Nov 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is rustic really but very quiet and serves the purpose. The restaurant has good food and friendly staff !! Reception was also friendly. !

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Rui

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Hotel Bambú on 13 Sep 2021
Muchas Gracias por su comentario. Un gusto haberle hospedado en nuestras instalaciones.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Pleasantly surprised
Just passing through on our way to southeast pleasantly surprised jungle surroundings right in town.
Stayed 1 night in Dec 2019
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for all, we really enjoy the stay! ;-)
Very nice place, happy staff, unique, we loved the rooms, for my point of view is one of the must beautiful places in Costa Rica.
Stayed 1 night in Oct 2019
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean air conditioned with restaurant on site. Rooms are on a beautiful walkway above the ground. Enjoyed a night walk with Angel observing local flora, fauna. He was very informative and helpful.
Stayed 2 nights in Jul 2019
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The town is very basic with little for the traveler. Hotel was expensive for the level of finish / area, but the staff were very nice.
Stayed 1 night in Dec 2018
Response from Hotel Bambú on 26 Jun 2022
We really feel your inconvenience, we hope you come back soon and be able to meet your expectations since we have improved many things. We will wait for you

10/10 Excellent

PK, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful in organizing excurions and activities in the area. Rooms located in the forested area are very quiet.
Stayed 1 night in Jan 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is nicely situated in the forest. Friendly staff and good restaurant. We stayed in the more upscale part of the hotel in the back and the rooms were dirty. Doors were black with fingerprints, mold in the bathroom and garbage from other guests still under our beds. The bed was not very comfortable.
Stayed 1 night in Aug 2017
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

10/10 Excellent

Cheryl, Lancaster Co PA USA

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great vacation in Acosta Rica
We stayed at El Bambu hotel. Loved the long verandas and outdoor jungle feeling!😊
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

10/10 Excellent

Fiona, Hout Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved sitting on our very private balcony watching the birds in the forest. We also enjoyed the large swimming pool and the fact that the hotel was central for rafting on the Sarapiqui river as well as walking through the rain forests.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not impressed
Rooms smelled a bit moldy. Mattresses were very uncomfortable. Lots of street noise with blaring music at night. Hotel staff, including front desk and restaurant were very friendly and helpful. Also, there were howler monkeys in the trees right outside, which was awesome. But the condition of the rooms and the noise makes it a place we wouldn't return to.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

10/10 Excellent

Vicki, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun spot...
Great food & wonderful pool. Room was unique & clean.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

sophie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé on est dans la ville mais les chambres sont dans "la keugle* cocktail d accueil, petit dej très bien et en prime les aras s invitent au petit déjeuner dans l arbre d en face.
Stayed 2 nights in Jan 2023

10/10 Excellent

Grettel

Stayed 1 night in May 2022
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

Alessia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel met krakende bedden.
Zeer mooi hotel, hoewel je vanaf de straat een andere indruk krijgt. Het hotelgedeelte ligt in een tropische tuin achterin. Mooi zwembad en veel beesten te zien vlakbij. Wel krakende bedden.
Stayed 1 night in Jul 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention à la deception sur place
Hôtel vétuste et en décrépitude, nous avons réservé une chambre supérieure et avons appris sur place qu'elles n'existaient plus. Eau froide et douche à très faible débit. La piscine est délabrée et n'est plus en fonction. Il ne s'agit pas d'un 3 étoiles mais d'un deux étoiles. Sur place, on nous a informé que c'était hôtel.com qui n'avait pas mis ses informations à jour. Cependant, le cadre est charmant, on se laisse réveiller par les bruits de la jungle et la balade nocturne est sympathique, le guide est super.
Stayed 3 nights in Jul 2018
Response from Hotel Bambú on 26 Jun 2022
Nous ressentons vraiment votre désagrément, nous espérons que vous reviendrez bientôt et pourrez répondre à vos attentes puisque nous avons amélioré beaucoup de choses. On t'attendra

8/10 Good

louis-philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel
Superbe hôtel en plein centre ville et toujours au milieu de la forêt. Superbe vue au réveil et le petit-déjeuner a être rassasié pour la journée !! Un guide très sympa qui même en jour de repos se déplace pour une petite sortie nocturne. On vous le conseille.
Stayed 1 night in May 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

6/10 Okay

Harumi

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande chambre avec balcon donnant sur la forêt.A1
Stayed 1 night in Mar 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tout ok bel hotel piscine sympa---tour de nuit offer : tres interressant
Stayed 1 night in Feb 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel beeindruckt durch das Team
Ein schönes Hotel mit sehr freundlichem Personal direkt am Regenwald. Alle Zimmer haben Aussicht auf den Wald. Das Frühstück ist amerikanisch gut. Das Restaurant zu empfehlen. Der Ort eignet sich um Ausflugsziele in der Imgebung zu erkunden. Sarapiqui selbst bietet nicht sehr viel. Das Hotel hat 2 Sterne, das Team zeigt wesentlich mehr.
Stayed 5 nights in Jan 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

8/10 Good

Jet, Den Bosch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heerlijk hotel!
Het zwembad is prachtig. Ruime kamers met een eigen balkonterras waarvan je uitkijkt op een eigen wildpark waarin luiaards apen en allerlei soorten beesten rondzwerven. Gewekt worden door de brulapen! Daarbij is er ook de overenthousiaste Angel! Hij verteld je uitgebreid over wat er te zien is en geeft s 'avonds rondleidingen door het park. In het restaurant van het hotel kun je ook uitstekend eten.
Stayed 1 night in Jan 2018
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope to see you soon

10/10 Excellent

Sylvaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El bambu super endroit
El bambu est un hôtel propre et confortable et contrairement à ce que dit le Français "aisamson de Nanterre" le personnel est super aimable, sans doute faut il l’être soi même pour en avoir le retour.Nous qui avons fait le tour du monde avec notre sac à dos, nous avons croise hélas plus d’une fois ce genre d’individus jamais contents. La chambre sombre? Normal on est en pleine forêt tropical.Le petit déjeuner? Pour nous il fut delicieux (un sourire suffit).Le man que d’éclairage ?la aussi tout s’arrangé dans la bonne humeur.Un conseil la prochaine fois restez chez vous.En tout cas encore une fois, nous conseillons cet excellent hotel et merçi a Érica de son aide pour les transports.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, room comfort
hotel donde se pasa tranquilo
Fue bueno, mejoria solamente opciones de desayuno y parqueo bajo techo
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

6/10 Okay

Alex

Disliked: Room comfort
Gutes Hotel für einen Zwischenstopp
Check in ging schnell und das Begrüßungsgetränk war lecker, die Zimmer waren leider sehr hellhörig. Allerdings recht groß. Die Sauberkeit war ok.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

4/10 Poor

yanior, Upala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nesecita mejoras
La habitación huele mal y las almohadas a olor a moho
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon

8/10 Good

jacques, Vannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour agréable
Hotel très calme, personnel accueillant et très disponible. Les chambres se trouvent dans un parc, le cadre est dépaysant. De belles balades à proximité, en particulier dans les forêts tropicales humides de la station biologique de La Selva.
Response from Hotel Bambú on 26 Jun 2022
Muchas gracias por su comentario. Es un placer para nosotros haberlos recibido en nuestro hotel. Esperamos verlos pronto Thank you very much for your comment. It´s a pleasure for us to have received you in our hotel. We hope see you soon