Dear Tabitha, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Marriott hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly reviewing how we can consistently provide service on a high level. We hope you will come back for an improved experience on a future trip. Sincerely, Melissa Chunn, GM

Dear Robert, Thank you for sharing this frame-worthy review. I feel our hotel team is one of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated, as is your intention to stay with us again. We look forward to serving you in the future. Best, Melissa Chunn, GM

Dear Terisa, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Melissa Chunn, GM

Dear Maher, We are happy that you had a great stay at our Renaissance Hotel! It is our pleasure to welcome guests to Raleigh and play a small part in their enjoyment of the city. We hope you will return and stay with us every time you do. Best, Melissa Chunn, GM

Dear Himiar, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Melissa Chunn, GM

Dear Sarah, First off, Happy Anniversary and thank you for being a loyal customer! Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the temperature and water. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Melissa Chunn, GM

Dear Frances, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Melissa Chunn, GM

Dear Roxionna, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Melissa Chunn, GM

Dear Sharon, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Melissa Chunn, GM

Dear Megan, We sincerely regret your experience. I apologize for not having a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Melissa Chunn, GM

Dear Ronetta, We look forward to your return as well. Thank you for choosing our Renaissance Hotel when you are in the North Hills area for work and letting us know that you plan to return for leisure. We will be ready and waiting to welcome you back. Best, Melissa Chunn, GM

Dear Kimberly, Your feedback means the world to us and we thank you from the bottom of our hearts for taking the time to share your experience. We understand that your expectations were not met, and for that, we are truly sorry. Your valuable comments will guide us as we strive to provide a better guest experience. We sincerely hope to have the pleasure of welcoming you back in the future and exceeding your expectations. Sincerely, Melissa Chunn, GM

Dear Anonymous, I appreciate you staying at our Renaissance Hotel even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Melissa Chunn, GM

Dear Loretta, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Melissa Chunn, GM

Dear Jane, We strive to provide our guests with clean accommodations and cheerful service, and we are delighted to know that we were able to meet your expectations. Your feedback plays an important role in helping us improve, and we appreciate you taking the time to share your experience with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon. Best, Melissa Chunn, GM

Dear David, Thank you for your time in sharing your kind review, and please visit us again. Best, Melissa Chunn, GM

Dear Crystal, Thank you for your kind words. It is excellent to hear that our location was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Melissa Chunn, GM

Dear Alejandro, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Melissa Chunn, GM

Dear Chrissy-Andrew, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Melissa Chunn GM

Dear Megan,Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area.Sincerely,Melissa ChunnGeneral Manager

Dear RAVEN, We appreciate your business and the fact that you shared a review. It is lovely to hear that you found our staff to be kind and helpful, but I regret that you didn't have a more exceptional overall experience. We value your feedback and do review it as a team to ensure we are consistently delivering upon the high standards that are the signature of our Renaissance Raleigh North Hills experience. We enjoyed having you as our guest and hope to have another opportunity to better serve you in the future.Sincerely,Melissa ChunnGeneral Manager

Dear Anthony, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Melissa Chunn, GM

Dear Jonathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Melissa Chunn, GM

Dear Hope, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you back for a better stay in the future. Sincerely, Melissa Chunn, GM

Dear Alphina,Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit.Best,Melissa ChunnGeneral Manager

Dear Janis,It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon.Best,Melissa ChunnGeneral Manager

Dear Richard,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.Sincerely,Melissa ChunnGeneral Manage

Dear Anonymous, Please accept my sincere apologies for our billing error. This is certainly not indicative of how we do business; it was an isolated error. I'm sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Melissa Chunn, GM

Dear Vilma, Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Melissa Chunn, GM

Dear Ali, It’s vital to our entire team that all our visitors feel comfortable, so I’m very sorry you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Melissa Chunn, GM

Dear Fredricka, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Melissa Chunn General Manager

Dear Bernard, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Melissa Chunn General Manager

Dear William, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Melissa Chunn General Manager

Dear Victoria, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Melissa Chunn General Manager

Dear anthony, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your experiences here. We are proud to be your favorite hotel in Raleigh and look forward to your next stay. Best, Melissa Chunn General Manager

Dear Lisa,Thank you for sharing your feedback on your experience. We're pleased to hear that our friendly staff and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area.Best,Melissa ChunnGeneral Manager

Dear Shawn,I'm very sorry that we disappointed you. This was an extraordinary circumstance, so we hope to see you again. Thank you for choosing us.Sincerely,Melissa ChunnGeneral Manager

Dear Lauren,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Melissa ChunnGeneral Manager