Vista aérea
Ver disponibilidad

Opiniones de Omni Rancho Las Palmas Resort & Spa

4 out of 5
Omni Rancho Las Palmas Resort & Spa
41-000 Bob Hope Dr., Rancho Mirage, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 608 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 194 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 67 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 1008 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Norman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Happy
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Roberto

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un edificio viejo. La instalaciónes no están a la altura de lo que cobran. Los Baños están de 3 estrellas. Todo en general es viejo. Mal servicio en la recepción. La mitad de Los días no limpiaron n el cuarto. No vuelvo. No vale la pena. Hay muchos mejores en la zona
Se hospedó 3 noches en septiembre de 2022
Respuesta de Omni Rancho Leadership Team, el 26 oct. 2022
We would like to thank you for staying with us. Please accept our sincerest apologies for the less than ideal experience with regards to the housekeeping and front desk service issues encountered. We have passed on your comments on to the appropriate leaders so that they may address these issues directly. Your feedback allows us to make corrections and is much appreciated. We hope to have the chance to welcome you back soon. Sincerely,Omni Rancho Leadership Team

10/10 Excelente

Luis Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2021
Respuesta de Resort Leadership, el 18 oct. 2021
Thank you for the review. We hope to welcome you back soon! Omni Rancho Las Palmas Leadership Team

8/10 Bueno

GABRIEL

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No hay limpieza diaria
Se hospedó 2 noches en agosto de 2021
Respuesta de Resort Leadership, el 12 ago. 2021
Thank you for the review. We hope to welcome you back soon! Omni Rancho Las Palmas Leadership Team

10/10 Excelente

Silvia M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Resort Leadership, el 14 jul. 2021
Thank you for choosing Omni Rancho Las Palmas. We thank you for the review and hope to welcome you back soon! Omni Rancho Leadership Team

10/10 Excelente

David

Se hospedó 3 noches en abril de 2024

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Katie

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Ichiro, San Juan Capistrano

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to chill.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Anthony

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Food and drinks took nearly three hours at the pool. Food in the restaurant took about 90 minutes and came out at all different times. Pool was great service was terrible.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Monica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our experience at the Omni was amazing. All of the staff was super friendly, especially the lifeguards to my son with special needs. They have live music on Friday and Saturdays and let my son play a drum session with them the singer Tish is amazing. Very fun for the kids. Lazy river, splash pad and free ice cream can’t beat that!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Arlet

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent resort
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Ryan

Le gustó: Limpieza y servicio y personal
Clean property grounds
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Wesley, Long Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for families, my kids love this place!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

ERIC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked the lazy river
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mary

Viaje familiar
Le gustó: Servicios
We had a nice, quiet stay.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Laura

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Property had lots of great amenities that you pay for in the resort fees, like pools, hot tubs, lots of dining options. Very family friendly which we liked and felt super safe and walking distance to lots of restaurants. The room could have been a bit cleaner (finger print marks on the doors, floors in bathroom could use a good scrub). The restaurant there gets very busy on the patio. Apparently to sit outside you need to make reservations even though we are hotel guests. No one told us this major point at check-in. My biggest issue was that they put us on a second level floor facing the pool which was noisy. We specifically booked an accessible room on the first floor with a Vista View. We needed this as we have a four month old baby and they have no elevators there so it’s a lot of stuff and a baby to lug up and down. They moved us to our vista view room but on the second level, stating they had no first level rooms left, even though this is what I booked and have proof of through Expedia. The systems were all down due to a cyber attack, so check in took 30 minutes and we only got one room key which was super inconvenient for our family. They waived one night of resort fees, but to me that was not sufficient considering the major inconveniences we experienced. For roughly $800 CAD a night, we expected better from this resort.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Holly

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great for families, looking forward to coming back
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Mimi

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff! Everyone was incredibly friendly and kind. Only complaint was our tv never worked. The nicest man tried to fix it but he couldn’t. Hotel took the resort fees off my bill.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Gwendolyn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
It was so crowded at the pools that we had to rush over very early to reserve lounge chairs, otherwise, there would be no place to sit with our children. There was no relaxing and sleeping in on our vacation due to that. Only one restaurant made it difficult to secure dinner reservations so we had to leave the resort a few times. The staff was very kind and helpful.
Se hospedó 5 noches en marzo de 2024

4/10 Malo

Neha

No le gustó: Servicio y personal
Their system was down due to hack and very poor services because of that. Rude and inconsiderate people at the pool shop. I am double charged for some charges since everything is manual. Vacation turned into a hassle. Hopefully the double charges get resolved and they can do things in an honest way.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Marie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very family friendly. The multiple pools was such a hit and the kids had a blast. The only downside that we didn't know about is how quick the chairs were filled (there's a line by 8:30 am and the pools open at 9). One day, we got there at noon and had a hard time finding a spot. We will be back and plan better this time around. Highly recommend especially if you have young kids.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Conor

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Cindy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just came back from overall a very nice stay at the Omni Resort. Extremely kid/family friendly- we thoroughly enjoy the ease of the lazy river and the multiple pool options and flexible hours of the pool and the gym facilities. The movie night option in the pool area is such a cute idea. The “beach” area did seem a bit tired and could use an update or at least more sand. Our room was conveniently located and spacious enough for two toddlers. The Palms Cafe offered a variety of food options that were quite tasty. I especially love the avocado toast. The main restaurant Bluember was also surprisingly delicious and a nice outdoor patio ambiance. My main complaints would be the lack of attention to detail with housekeeping as we stayed for four nights and by the third day we had to request for more toilet paper (not even a spare in the bathroom) and had to ask for a second mini lotion bottle and for the body wash bottle to be refilled etc. Upon initial check in we were told due to recent security breech, only one key per room which ended up being quite an inconvenience. We were told the resort fee would be waived but at check out we were informed this would be for just one night which seems to be a shame and a missed opportunity especially given we stayed for so many nights. We have no major complaints except for the cost per night and higher end resort, we expected just a bit “more”. We are excited to visit Palm Springs again although not sure yet if it will be somewhere else.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Laura

Viaje familiar
Le gustó: Servicio y personal
Property was a bit dated and the area around pool was not serviced lots of rubbish and dumped towels. Staff were pleasant and helpful. Good for families with young children.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Daniel

Viaje familiar con niños
This hotel and property is good. But nothing about it is great. Rooms are older. And walls thin so can hear neighbors conversations, tv, music, etc. While we knew we were staying during a busy week (spring break) we didn’t realize how busy it would be. Lines for the pool formed 1hr before pool doors opened. People would rush in with handfuls of towels trying to save as many beach chairs as possible. Also the line at their coffee cafe each morning was very long. They need multiple cafes for a property this size. We paid for self park however there were multiple times the spots in front of our building were completely full. It didn’t help that staff parked their golf carts in spots too. Staff is friendly. And keep the property clean but you see them out with carts and everywhere all the time. The pools are good. Obviously why families love this place. Pool service is pretty quick. Again, came on a busy week but overall the place is good. Not great.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Tyra

Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Michael

Viaje familiar
Long line check in. No chairs at any pool for us
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Suren

Le gustó: Limpieza y servicio y personal
Property needs an upgrade. It is just old and used & abused.
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Satoshi

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
It was our fist time staying this resort, but our stay was not amazing at all. We stayed two nights during the Easter weekend and it was over $1,500 for a two queen bed room. The whole point we booked this hotel was that we wanted to enjoy our stay with our friend family who is also traveling to Palm Springs. We were supposed to get an adjoining room with our friends (family with a child) that we were traveling with. We submitted a request months ago in the notes in the Expedia system, and called the hotel directly to make sure we get an adjoining room. They confirmed we get an adjoining room over the phone and when we checked in. However, they did not put us in an adjoining room. They just put us in the same building. More than that, there was a super loud family with 3 kids whose parents shouting all the time. Because of this issue, our friend family needed to move from the original room to a very far different room. So, we were completely separated and were not able to communicate or meet each other easily. Their entire computer system was down during our stay there which was very inconvenient. We were given only one room key card and had to write our entire credit card number including the security code on a piece of paper. It is very dangerous for security issues. They said that the issue would be fixed in a day which never happened. We will never come back to this hotel again.

6/10 Aceptable

Kenny Chuck Ling

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Their entire computer system was down during our stay there which was super inconvenient. We were given only one room key card and had to write our entire credit card number including the security code on a piece of paper which is very dangerous for security issues. I heard trust the entire hotel chain had been hacked which was why their system was down. So writing all our credit card numbers on a piece of paper is just as bad as getting hacked. They said that the issue would be fixed in a day which never happened. The staff was not well trained at all and we spent so long at the front desk where they tried to figure out the right protocol or process right in front of the customer. This is supposed to be a 5 star resort and it did not feel like it. The rooms were old, dated and not very clean. We were supposed to get an adjoining room with our friends (family with a child) that we were traveling with. We had submitted a request months ago in the notes in the Expedia system. However, they did not put us in an adjoining room. Instead there was a super loud family with 3 kids who were screaming and jumping around while the parents egged them on. It was a terrible experience as we could hear everything. My wife called the front desk to ask them to change our room. At least the hotel staff understood and changed us to a quieter room. This was our second time staying here. This time the stay was very underwhelming and disappointing.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Chelsea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this place! Incredible for kids. Amazing views. Fun things to do. Clean rooms, pools, and grounds were very well cared for. We said we would definitely be back!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Carol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The grounds on the property was immaculate. All the staff were super friendly and helpful!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

lizette

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
I’m glad I chose this resort so I have two kids. It’s definitely kids friendly.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Laila

Viaje familiar con niños
Le gustó: Servicio y personal
So fun ! Good food and great pool area for kids
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ellen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very nice and I would certainly stay there again. The only criticism is that the carpet of the room wasn't really clean--needed to be thoroughly vacuumed and maybe steamed-cleaned. (Room 1528)
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Oren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Zhina, Cleveland Heights

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Daniella supervisor at the front desk was SUPER helpful - we had a problem with our room and she immediately addressed it… Hotel is family friendly and staff are so friendly and helpful. Rooms are a bit outdated but over all a very nice environment to spend time and relax.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

manuel

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every person who works there are so nice we feel welcome thank you God Bless you
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lillian

Had a great time in the sun
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nagesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Huge property with privacy. Spacious rooms, nice dining options. Amazing place and everything you need is located inside the property.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Smita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Samara

Se hospedó 3 noches en enero de 2024

8/10 Bueno

Christopher, Temecula

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Debra

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Jesse

Viaje familiar
Beautiful property
Everything was amazing, but they were shutting down the lazy river for the children very early in the day, but the service and people there are great!
Se hospedó 1 noche en enero de 2024

8/10 Bueno

zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Omni 4 stars
Always happy at the Omni - apart from their policy when they have low occupancy and they try and cut pool and staff hours. 4/5 so close to getting a 5 with a few more guest focused policies.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Maya

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We picked this expensive property so we could use the lazy river and water slides but unfortunately it was cold and rainy the days we were at the hotel. The gold was great. It was quiet and clean. Loved the fire pits. Cons: The bathroom fan didn’t work and hotels should always make bathroom doors more solid for privacy 😂 Screen door was very stubborn /jammed. Front desk didn’t give us a very good orientation to our location/map/property of where to find things. Didn’t know there would be a $40 daily resort fee and parking fees too (they told us at check out). Luckily they waived our parking fee.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Thomas, Placentia

Se hospedó 3 noches en enero de 2024