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Opiniones de OYO Pier Hotel Rhyl

3 out of 5
OYO Pier Hotel Rhyl
23 East Parade, Rhyl, Wales

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 245 de 372 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 101 de 372 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 372 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 372 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 372 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location right in front of the beach. the owner was very nice and helpful. Bedroom was clean, very confortable and had a nice view. I definitely recommend this place
Se hospedó 1 noche en junio de 2018

2/10 Terrible

Carol

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we got to hotel there was no booking so we stop 1 night in other hotel that all they had have to
Se hospedó 4 noches en agosto de 2021
Respuesta de Noah, el 2 sept. 2021
We are sorry to know this, Carol! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

10/10 Excelente

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
Really enjoyed my stay here facilities we're good and staff were friendly and helpful
Se hospedó 4 noches en septiembre de 2020
Respuesta de Bella, el 5 oct. 2020
We are happy to see you liked the stay, Scott! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Bella!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2020
Respuesta de Charlie, el 17 sept. 2020
Hi, thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Charlie

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly management very comfortable bed very good price for a great nightbsleepn
Se hospedó 1 noche en agosto de 2020
Respuesta de Ammy, el 8 sept. 2020
Hi, we are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2020
Respuesta de Jon, el 4 sept. 2020
Hi, Patricia! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Jon

10/10 Excelente

Anna, Wolverhampton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en agosto de 2020
Respuesta de Ammy, el 23 ago. 2020
Thanks for the positive rating, Anna! Hope to welcome you again soon. Regards, Barbara

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2020
Respuesta de Marie, el 23 ago. 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Marie!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly and Covid Safe
Hosts were fantastic really knowledgable and friendly giving us some great pointers! Handy base to explore the area! Very Covid Secure and felt very safe, hopefully we’ll visit again when Rhyl is a hive of activity.
Se hospedó 3 noches en agosto de 2020
Respuesta de Ammy, el 15 ago. 2020
Hi, David! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Alex

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome place to stay in Rhyl.
We stayed at the end of July/beginning of August so a lot of Wales was still shut. Our holiday was still amazing, Wayne and Will are amazing, friendly, funny and always willing to help. A brilliant place as a gateway to North Wales, we would defiantly stay again in the future and have already recommended this hotel to our friends - thank you so much
Se hospedó 5 noches en julio de 2020
Respuesta de Marie, el 9 ago. 2020
Thanks for such a lovely review, Mark! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

6/10 Aceptable

Julian, Derby

Viaje familiar
Le gustó: Limpieza y servicio y personal
We had a warm greeting from the two owners of the pier hotel. Told us about the layout of the hotel and things near the hotel. One down point was the lack of parking, you have to park it around the corner and leave it on the road.
Se hospedó 2 noches en agosto de 2020
Respuesta de Chris, el 7 ago. 2020
Sincere apologies, Julian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ery good
Very warm welcome. Very friendly staff. Really enjoyed our stay. Nice clean hotel
Se hospedó 3 noches en julio de 2020
Respuesta de Bryce, el 29 jul. 2020
Thank you for rating your experience, Adrian! We are delighted to know that you liked our services. Hoping to welcome you again soon:) Regards, Bryce

10/10 Excelente

Gaynor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Had a great one night stay at the OyO pier hotel, Had a lovely warm welcome, very clean & hand sanitizers on entering & in room comfortable will defo stay there again, thank you so much 👍
Se hospedó 1 noche en julio de 2020
Respuesta de Marie, el 21 jul. 2020
Thanks for such a lovely review, Gaynor! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good premises, right on the seafront. In nice condition.
Se hospedó 1 noche en junio de 2020
Respuesta de Olivia, el 6 jun. 2020
That is great to hear, Richard! Thank you for joining our family and we will always aim to live up to your standards. Regards, Olivia

10/10 Excelente

AA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location, clean and very polite staff. Very well kept.
Se hospedó 1 noche en abril de 2020
Respuesta de Ammy, el 24 abr. 2020
Pleased to hear your kind words of gratitude. We are going to do our best to never fail to impress you every time. Regards, William

2/10 Terrible

Beth

No le gustó: Servicio y personal
Awful start to our holiday!!
We turned up on Sunday night and although we had emails confirming our stay, no one was there to greet us. We waited on the porch in the cold for 10 minutes ringing the bell and calling the hotel contact numbers but no luck, even tried to Facebook message and to this day no one has answered. We eventually had to ring the head office helpline in London to try and get help. We waited a further 15 minutes before the man on the phone told us there was no one in and to call hotels.com who would “shift us” to some other hotel near ours if there was space. Bearing in mind this was late at night and we had travelled nearly 3 hours, we were not pleased. Ended up going to the local premier inn who couldn’t have been more helpful. Will never book this hotel again!! Absolutely awful service and a horrid start to our holiday. After reading the great reviews, I felt incredibly let down!
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 18 mar. 2020
Hi Beth, We are disappointed to hear the kind of experience you had with us. Rest assured, we have highlighted the same to our significant team so that none of our guests come across such hassle in the future. Regards, Ammy

10/10 Excelente

Bernard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
You'll feel as if you're at home than a hostel
Wayne was lovely. Made me feel welcomed as soon as I checked in and everything was just awesome. Great location to the beach and shops. Highly recommended. You'll love it!
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 5 mar. 2020
Hi Bernard, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy

10/10 Excelente

Sandy, Stockport

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly clean loved the room nothing to much trouble for the staff mangers I would go bk to the oyo hotel
Se hospedó 2 noches en febrero de 2020
Respuesta de Ammy, el 18 feb. 2020
Hey, Sandy! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay room was very clean everything we needed for an overnight stay. The floorboards creaked but they are old buildings. Will definitely stay continental breakfast was very good the 2 girls cleared you table too quick before we had finished eating.
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 31 ene. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Excelente

janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lovely hotel
The hotel was lovely and clean and the bed was very comfortable. I was full of cold when I arrived and the manager kept bringing out a hot lemon drink for me at breakfast,he told me that when I came back in the evening he would make me another if I needed it. This I thought was excellent customer service and all the rooms were lovely and warm. We would come again.
Se hospedó 2 noches en enero de 2020
Respuesta de Ammy, el 26 ene. 2020
Hey Janet, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

10/10 Excelente

Edith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Two night stay
Lovely short stay.
Se hospedó 2 noches en enero de 2020
Respuesta de Jake, el 14 may. 2021
Much obliged to you for rating us super, Edith! Enchanted to know you liked our administrations. Hope to host you soon:) Regards, Jake

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff
Great staff
Se hospedó 6 noches en diciembre de 2019
Respuesta de Adiya, el 4 ene. 2020
Thanks a ton for the amazing rating We are glad that we succeeded in matching your experience with your expectations. Regards, Adiya!

10/10 Excelente

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Little Gem
Great hotel, friendly staff and good breakfast
Se hospedó 1 noche en diciembre de 2019
Respuesta de Cheshta, el 22 dic. 2019
Thank you for rating us super, Stephen! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y servicios
Good very pleasant place nice room lovely veiw own room
Se hospedó 1 noche en noviembre de 2019
Respuesta de Ammy, el 19 nov. 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2019
Respuesta de Ammy, el 7 nov. 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Ammy, el 2 nov. 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Character and hospitality is good Didn't like the shift to 'continental' style breakfast
Se hospedó 7 noches en octubre de 2019
Respuesta de Ammy, el 24 oct. 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Oyo o yes
THE only problem is it isnt accessible for the disabled who cant manage afairly steep staircase.I have elbiw crutches and had been placed on 2nd floor but because I had put diwn my problems online before we were given a 1st floor room with no problem in fact the owner was very helpful and sorry he had no lift.All that said room was great tv small though but unlime many hotels these days it had a watdrobe!!!There is plenty of light in room with usual facilites in seperate bathroomComfy beds radiator heated and on wakening etc down to a great selection of cereals cheeses fruit etc with hot bread rolls if required all in all for size etc great hotel.
Se hospedó 1 noche en octubre de 2019
Respuesta de Ammy, el 23 oct. 2019
Thanks for sharing this, Thomas! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 Aceptable

Cliente verificado

Nothing special
A little bit weary.Does the job - somewhere to put your head.
Se hospedó 2 noches en octubre de 2019
Respuesta de Ammy, el 16 oct. 2019
It seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Ammy.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Smell at room was terrible, carpet should be cleaned
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ammy, el 1 oct. 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Ammy.

10/10 Excelente

lee

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ammy, el 23 sept. 2019
Thanks for rating us positively. Glad to see that the services offered by us met your expectations. We will endeavor to keep it up. Regards, Ammy.

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ammy, el 17 sept. 2019
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Ammy.

10/10 Excelente

Sermi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019
Respuesta de Ammy, el 4 sept. 2019
Hey! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ammy.

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rhyl beachfront
Just to say a big thank you to Wayne and his team. My daughter suffers from anxiety and we were pleasantly surprised when we were allowed to check in early. we were greeted and treated like royalty. The room was clean and welcoming and breakfast was very relaxed. Would recommend anyone to say their fab!!!
Se hospedó 1 noche en agosto de 2019
Respuesta de Ammy, el 3 sept. 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were super friendly, couldnt do enough. knowledgable on local restaurants attractions etc. room was lovely, great view, tea/coffee facilities and mini bar. continental breakfast was good too
Se hospedó 2 noches en agosto de 2019
Respuesta de Ammy, el 31 ago. 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

10/10 Excelente

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth a Visit
Ideal Location Staff Excellent
Se hospedó 3 noches en mayo de 2019
Respuesta de Ammy, el 18 ago. 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay longer next time
Fun owner, a very chilled atmosphere at the hotel. Ideal situation for the town and beach. We went to K-Fest which was directly over the road. Big room at the hotel. I’d go back there.
Se hospedó 1 noche en agosto de 2019
Respuesta de Jake, el 14 may. 2021
Hi Julie, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Jake

8/10 Bueno

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Ammy, el 6 ago. 2019
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Ammy.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff great service and very welcoming. Breakfast was fab
Se hospedó 1 noche en agosto de 2019
Respuesta de Barbara, el 4 ago. 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We’ll feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Barbara

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Masters Rugby League weekend
From Wayne's excellent welcome, through superb continental breakfasts and Wayne's "see you soon" good bye, this was a very enjoyable stay. We were in room 009 which spacious and clean. Bar is friendly and well stocked. Definitely a place to return to.
Se hospedó 2 noches en julio de 2019
Respuesta de Barbara, el 4 ago. 2019
Hi Paul! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Barbara

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly, helpful staff, good location, a great atmosphere
Se hospedó 2 noches en julio de 2019
Respuesta de Ammy, el 29 jul. 2019
Delighted to hear your words of praise, We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Ammy.

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Friendly host
Really friendly host . Great location . Room a bit dated but clean. Lovely complimentary continental breakfast . Enjoyed our stay
Se hospedó 1 noche en julio de 2019
Respuesta de Edward, el 26 jul. 2019
Great to hear this, Carol! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Edward

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing about this little gem of a hotel is not to like. A true home from home experience. Wayne is an excellent host and nothing is too much for him as he goes out of his way with genuine friendliness and helpfulness. As Arnie says ILL BE BACK.
Se hospedó 6 noches en julio de 2019
Respuesta de Ammy, el 23 jul. 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well-run small seafront hotel. Staff very helpful and very pleasant.
Se hospedó 4 noches en julio de 2019
Respuesta de Ammy, el 22 jul. 2019
Great to hear this! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Ammy

10/10 Excelente

Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a really good stay will definitely be back very help full and friendly the room we stayed in was beautiful
Se hospedó 1 noche en julio de 2019
Respuesta de Ammy, el 19 jul. 2019
Hi, Kathryn! Thanks for taking out time to share your prestiged review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Ammy

10/10 Excelente

val

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
It was lovely place n the owner was great
Se hospedó 4 noches en julio de 2019
Respuesta de Ammy, el 15 jul. 2019
Hi! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy

8/10 Bueno

Jacob

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2019
Respuesta de Ammy, el 15 jul. 2019
Appreciate your positive rating, Jacob!. We do take pride in catering to our guest's needs the best way we can. Keep this love coming :) Regards, Ammy

8/10 Bueno

E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019
Respuesta de Ammy, el 3 jul. 2019
Hi! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Ammy

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything I needed for a brief business trip
Great little hotel in a good location. Friendly and helpful owner, the room had everything I needed, was clean and comfortable and the complimentary breakfast good.
Se hospedó 2 noches en junio de 2019
Respuesta de Ammy, el 28 jun. 2019
Delighted to hear your words of praise, Michael! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Ammy, el 28 jun. 2019
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy