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Opiniones de Richland Riverfront Hotel, an Ascend Hotel Collection Member

2.5 out of 5
Richland Riverfront Hotel, an Ascend Hotel Collection Member
50 Comstock Street, Richland, WA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 96 de 288 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 288 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 288 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 288 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 288 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge

Se hospedó 1 noche en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 6 may. 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

4/10 Malo

Susana

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Baños sucios y mal olor
Se hospedó 1 noche en abril de 2024
Respuesta de Riverfront Hotel, el 8 abr. 2024
Disculpa por la mal experiencia. Ojala que nos des otra oportunidad para que su experiencia sea mucho mas mejor que esta.

6/10 Aceptable

Omar

No seme ase justo el depósito que tienes que dejar es demasiado
Se hospedó 1 noche en noviembre de 2023
Respuesta de Riverfront Hotel , el 8 nov. 2023
We appreciate your feedback. We apologize for any difference in prices at certain times.

6/10 Aceptable

Ronald, Baton Rouge

Se hospedó 1 noche en abril de 2023
Respuesta de Guest Services, el 23 may. 2023
Thank You for sharing your experience with us! We really appreciate you taking the time to share your rating with us.

10/10 Excelente

Tamara

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed river views
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Jessica

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No hot water in the shower . Door to the bathroom don’t slide and looked like it was made from left over parts and put together in that’s good enough with screws sticking out in places you wouldn’t notice and the TP holder wasn’t anchored and spun around and yo tried to use it. The did have bikes to rent and a nice outdoor pool.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Michelle

It was an easy stay. Perfect for what we needed. Close to everything.
Se hospedó 3 noches en mayo de 2024
Respuesta de RIVERFRONT HOTEL, el 6 may. 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The Richland Riverfront hotel is located right on the wonderful river walk park and trail on the Columbia River in Richland. We walked on the river walk enjoying the peaceful river sc me. We even saw cute baby geese! People we spoke to were froendly. The hotel has been upgraded from its mid-century roots, but still exhibits some wear and tear. The area is quiet, safe and attractive. The staff were universally helpful and friendly.
Se hospedó 2 noches en mayo de 2024
Respuesta de RIVERFRONT HOTEL, el 6 may. 2024
We appreciate your 4 out of 5 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

4/10 Malo

Jay

Viaje en grupo, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Garbage was stacked up in piles in several areas Check in was very slow. It was very noisy at night. The walls are paper thin, and there are gaps around the door, where you can see daylight. Around 4am in the morning, it sounded like someone was moving furniture or something very loud every few minutes, for a couple of hours. You can also hear the freeway and drag racing. I tried to get a refund or some kind of discount from someone at the front desk, but they refused. And offered no apology. It's clear that the lobby had been recently remodeled, but not anywhere else. Walkways need to be pressure washed, and repaved. Won't be staying here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de RIVERFRONT HOTEL, el 6 may. 2024
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Excelente

Robbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, Al, el 2 may. 2024
thank you for the great review, we hope to see you again

10/10 Excelente

Zachary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved this place, perfect getaway with or without your kids
Se hospedó 1 noche en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 30 abr. 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

2/10 Terrible

Ian

Viaje de negocios
No le gustó: Servicio y personal
The room next to me had seven dogs in it. Who in their right mind let anybody have seven dogs in a hotel room? Imagine how little sleep I got with seven dogs barking.
Se hospedó 1 noche en abril de 2024
Respuesta de Riverfront Hotel , el 26 abr. 2024
I do apologize for the unpleasant experience you had at our hotel. Unfortunately, we can't control how many dogs they bring to the rooms. If you would of let us know about the problem we could of fix the problem by switching rooms or calling the guest with dogs to keep it down. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression.

4/10 Malo

anthony, Clyde Hill

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 24 abr. 2024
Thank you for your review. Safe travels to you!

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel for families with kids or who want to have a lively time. The pool area is great and there aren’t over-bearing rules. The green belt and river walk are right off the property. Bikes are available to guests. Walking or riding distance to tons of restaurants and coffee shops. The bar/restaurant are open late with live music so great if you are looking for night life. Riverview rooms are the quietest but Dont stay here if you want peace and quiet. It’s not the place for that.
Se hospedó 1 noche en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 15 abr. 2024
We appreciate your 4 out of 5 review! I'm glad you enjoyed our amenities. We hope to see you again! Thank you!

2/10 Terrible

Cassandra

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Open wires showing in steam room . No light in the sauna fixture like it was missing . The room had fleas I arrived late on Friday around 11pm the night of my booking . I told the front desk first thing in the morning. They insured me they would spray and clean and change all bedding. When I around back Saturday evening after spending all day at the ball fields I was hoping to come back to a solved solution they told me no one had delayed the message and the night person was there by themself and there was nothing they could do about it . So thankful I had air mattress in my car I brought in and slept on for the night . I told the front desk I the morning about the issues it was a big deal to her she didn’t apologize. I just said she would look into it .
Se hospedó 2 noches en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 15 abr. 2024
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de RIVERFRONT HOTEL, el 15 abr. 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

4/10 Malo

Amber

Viaje familiar
Poor upgrades, bathroom door didn't close all the way, big gap in the main door and frame, fridge made a very loud noise that kept me up, people yelling outside the room past 11p both nights. Way to over priced.
Se hospedó 2 noches en abril de 2024
Respuesta de Riverfront Hotel, el 8 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Eric

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal
The very unfriendly desk clerk informed us that they had no king riverview rooms, even though we had a reservation for one. He told me king riverview rooms do not exist. Verbatim. If you look at expedia and look at the hotels site, the room choices are different. We were put in a room in the front of the hotel and listened to traffic all night. There were also traveling sports teams present and even after multiple people complained the teenagers were running, skateboarding and screaming along the corridors well after 11:00 pm. I contacted expedia to resolve the room issue immediately upon check in and they offered me a 25.00 credit. Wow. This morning at check out the clerk told me they DO have riverfront king rooms, and as we were talking the teenagers were again running around with no supervision. I understand that there can be mix ups in reservations but the hotel did nothing to even try and accommodate our reservation. No apology, no attempt to correct it. Just the comment that I was wrong and the room didn't exist before dismissing me. I suggest calling ahead if you book to be sure what they advertise is what they offer.
Se hospedó 1 noche en abril de 2024
Respuesta de Riverfront Hotel , el 8 abr. 2024
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations we can upgraded you if we have rooms to be upgraded. The type of room you reserved through the third party is the one we get on our end. Safe travels to you!

6/10 Aceptable

Debra

Viaje familiar
Le gustó: Servicio y personal y servicios
Walking trail by river was pretty. Building maintenance was meh. Needs some work. People next door to us had yappie dogs. The restaurant in the hotel was more of a bar. Food was not good and was over priced!
Se hospedó 2 noches en abril de 2024
Respuesta de Riverfront Hotel, el 8 abr. 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. The restaurant is independently owed and Operated. I do hope you can give us an opportunity to make it up to you.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Price was reasonable.
Se hospedó 2 noches en marzo de 2024
Respuesta de thank, el 5 abr. 2024
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

10/10 Excelente

Carro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de thank, el 5 abr. 2024
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

8/10 Bueno

Candelario

Respuesta de RIVERFRONT HOTEL, el 23 abr. 2024
We appreciate your 4 out of 5 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

6/10 Aceptable

Ross

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Staff were not at the front desk every time I was needing staff assistance. Room had a few issues: small tear in the fitted sheet, missing tile baseboard in the bathroom, loose toilet paper holder, light bulb out in a lamp, worn door seal that let in light under door and a musty smell when I first went in the room. And toilet paper was cheap single ply.
Se hospedó 3 noches en marzo de 2024
Respuesta de Richland Hotel , el 8 abr. 2024
I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

6/10 Aceptable

Shawna

Viaje familiar con niños
Le gustó: Servicio y personal
Lobby is very nice and updated. Staff was great! The rooms have been updated, but not the greatest. Overall, hotel was fine, but nothing standout, besides staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de RIVERFRONT HOTEL , el 27 mar. 2024
We appreciate your 3 out of 5 review! Thank you for your review about our great staff!

10/10 Excelente

Karissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de RIVERFRONT HOTEL , el 27 mar. 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

6/10 Aceptable

Daniel

Se hospedó 2 noches en marzo de 2024
Respuesta de RIVERFRONT HOTEL, el 15 abr. 2024
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

4/10 Malo

John

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de RIVERFRONT HOTEL , el 27 mar. 2024
We appreciate your 2 out of 5 review! We hope to see you again! Thank you!

4/10 Malo

Vernon

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even though this property seemed to be renovated, there were lots of unfinished parts of the room. The beds were super hard. The staff wanted to charge me a $25 fee for checking in early and the hotel was barely booked…
Se hospedó 2 noches en marzo de 2024
Respuesta de RIVERFRONT HOTEL, el 27 mar. 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Bueno

Samuel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
The river walk was super. Basketball court, video game room, shuffleboard, foosball and pool table all onsite! It was recently remodeled and they did pretty well! Toilets need adjustment. Bunk beds are cheap and squeaky, but mattresses are comfortable. Found a pillow that worked. Breakfast was pretty standard, but better than many properties.
Se hospedó 2 noches en marzo de 2024
Respuesta de RIVERFRONT HOTEL , el 27 mar. 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

6/10 Aceptable

LaDonna

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Riverfront Hotel, el 10 mar. 2024
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

8/10 Bueno

Meredith

It was all very good, except they do not have an EV charging station
Se hospedó 2 noches en marzo de 2024
Respuesta de Riverfront Hotel, el 10 mar. 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

10/10 Excelente

Jennifer

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you!
Se hospedó 1 noche en marzo de 2024
Respuesta de Riverfront Hotel, el 2 mar. 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

10/10 Excelente

Tamara

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent work on the remodel. Room was perfect. Bed was very comfortable. I would tell my family and friends to stay here again when visiting.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Staff, el 26 feb. 2024
Thank you, for staying with us,we are glad you enjoyed your stay, Hope to see you on your next Trip

2/10 Terrible

Norma

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
This hotel has the potential for so much more. I booked my stay through a third party and when I arrived at the hotel, they did not give me the room that I paid for. Their whirlpool tub was out of order and instead of only charging me for the room that I received, they refused to, and kept my money for the room that I originally booked.
Se hospedó 1 noche en febrero de 2024
Respuesta de Riverfront Hotel, el 20 feb. 2024
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations. The type of room you reserved through the third party is the same room you were given when you arrived. Safe travels to you!

10/10 Excelente

Aimee

Great breakfast bar . Need to update the room missing lens on light fixture in bathroom a few things need fixed
Se hospedó 2 noches en febrero de 2024
Respuesta de FrontDesk, el 6 feb. 2024
thank you, we hope to see you again.

2/10 Terrible

Kaylee

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not as advertised, very unsafe & noisy.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Riverfront Hotel, el 8 feb. 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Bueno

Jack

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
Ok
Se hospedó 4 noches en enero de 2024
Respuesta de RIVERFRONT HOTEL, el 4 feb. 2024
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 Bueno

Eric

Se hospedó 5 noches en enero de 2024
Respuesta de RIVERFRONT HOTEL, el 27 mar. 2024
We appreciate your 4 out of 5 review! Thank you!

10/10 Excelente

Nora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2024
Respuesta de RIVERFRONT HOTEL, el 31 ene. 2024
We appreciate your 5 out of 5 review! We hope to see you again!

6/10 Aceptable

Trava

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
There were no garbage cans in the rooms at all. There was an electrical outlet behind the TV stand that was not properly secured to the wall. The floor going from the room towards the bathroom was slanted. The coffee was gross. The bartenders at the restaurant part were very nice and so was the staff. But property was meh
Se hospedó 1 noche en enero de 2024
Respuesta de RIVERFRONT HOTEL , el 31 ene. 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 Excelente

angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would recommend
It was nice area. Everything was welcoming. Clean
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel , el 26 ene. 2024
We appreciate your 10 out of 10 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Riverfront Hotel, el 21 ene. 2024
Thank you so much for your 10 out of 10 review. We are so pleased you enjoyed so many things about our property. We look forward to your return!

10/10 Excelente

Stephanie

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel , el 22 ene. 2024
We appreciate your 5 out of 5 review! We hope to see you again

10/10 Excelente

Cecelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A lot of amenities to choose from. Very spacious atmosphere
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel, el 21 ene. 2024
We appreciate your 5 out of 5 review! Im glad you enjoyed our amenities. Look foward to seening next time

8/10 Bueno

Raymond

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel, el 21 ene. 2024
We appreciate your 8 out of 10 review! We hope to see you again.

8/10 Bueno

Anthony, Olympia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, stylishly remodeled hotel in a good neighborhood of Richland. many restaurant options near bye. I would stay here again.
Se hospedó 1 noche en enero de 2024
Respuesta de FrontDesk, el 17 ene. 2024
Im Glad you enjoyed your stay, Look foward to seening next time

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel, el 21 ene. 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 Bueno

Eloy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Riverfront Hotel , el 9 ene. 2024
We appreciate your 4 out of 5 review! We hope to see you again!

6/10 Aceptable

Patricia

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The kitchen sink was plugged and standing water. Dishwasher had 3" black mold water. Jetted tub had 6" crack. No tray for coffee maker, was given 2. One was too small, the other to large.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Riverfront Hotel , el 9 ene. 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 Excelente

Erin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Riverfront Hotel, el 9 ene. 2024
We appreciate your 5 out of 5 review! We hope to see you again.