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Opiniones de Fairfield Inn By Marriott Richmond Chester

2.5 out of 5
Fairfield Inn By Marriott Richmond Chester
12400 Redwater Creek Rd, Chester, VA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 278 de 604 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 604 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 604 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 604 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 604 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karla

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
only its surroundings nothing serious..
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Bueno

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

omayra, Bayamon,Puerto Rico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Super!

10/10 Excelente

Mariano

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Had 1st floor room, but there was no pressure in the shower.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stopped because of its convenience on our long drive on 95. Staff at the desk were helpful. We felt safe and we haven’t always felt that way at certain hotels off the highway. Our only complaints were that an alarm clock went off at 4 am (not the staff’s fault but annoying because we were getting very limited sleep) but also two staff members who sounded like they were preparing breakfast were yelling back and forth at each other at 6 am. They may have been unaware of how thin the walls were and how loud they were actually being.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Analia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The room was very clean but the hotel communal areas were unwelcoming. The morning breakfast was alright, but the content on TV was off putting.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kim

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We checked in late (1am) and they didnt have any king rooms that werent ADA compliant. No biggie, we just wanted to sleep. The girl at check in was friendly and, best of all, quick. The room was clean, the bed was comfortable and we will be staying again!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lewis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady at front desk brought extra sheets for my air mattress and even gave us extra blanket . Breakfast excellent
Se hospedó 1 noche en abril de 2024

8/10 Bueno

DanandRenee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay with kids.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Patricia

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
I’ve stayed at this property before, it is very convenient off I95 for most it’s a good spot. However, I traveled with a small dog and they charge $75 for the dog to stay on $150 stay for us! Most charge from $20 to $50, this was way too much! Also the floors must not be sound proof, because the whole night, her stomping in the room above!
Se hospedó 1 noche en abril de 2024

4/10 Malo

Leslie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Serve all around was terrible, would not recommend
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Janet

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Sheets were dirty even though the bed was made. Front check in person brought sheets, but then offered to help put them on instead of just fixing the problem.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jonathan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shower was not designed for full sized standing adults. Shower also floods the whole bathroom. One of the queen beds had a watermelon size wet spot. Guest in floor above was running a marathon all night both nights and when reported to desk they said oh well! Parking lot littered with trash and not cleaned the whole stay. Horrible stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Dawn, el 27 feb. 2024
Thank you for taking the time to share about your recent stay with us. We apologize that we fell short of your expectations. We will share this feedback with our staff in hopes of improving.

6/10 Aceptable

Mario, Sterling

Viaje de negocios
Smells Marijuana everywhere.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dawn, el 15 feb. 2024
Thank you for sharing about your recent stay. We hope to improve so the next time you stay it will be a great stay.

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 12 feb. 2024
Thank you! We appreciate you!

4/10 Malo

Larry

No le gustó: Condiciones de la propiedad
Stinker
Ceiling needs to be painted Tub needs to be replaced moved under your feet when you move around Had a bad order too much smoking going on in a smoke free environment
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 2 feb. 2024
Thank you for sharing your experience with us for your recent stay. We will pass these comments on to our staff to help improve our hotel. We hope if you stay with us again we can show you our improvements.

4/10 Malo

Charlotte

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible stay
I cannot sleep due to insects in the bed. I am itching like crazy and have bites and bumps on my body. I believe it to be either bed bug or tick. I picked it up with a tissue and put it in the garbage can. I should have taken a picture when it was on my pillow, but I didn't think about that at the time. I would call the front desk but my husband is asleep. He has to drive in the morning.
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 29 ene. 2024
Thank you for sharing your feedback. We have passed these along to our team to get any issues with your room fixed. Please call us at the hotel to discuss this matter further.

10/10 Excelente

Melody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is very clean! The bed was comfortable and the breakfast was great. Lots of good places to eat near by.
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to see you back soon.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just what I needed…
Very comfortable, quiet, and spacious room.
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to see you back soon.

8/10 Bueno

David

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room. Friendly amd helpful staff.
Se hospedó 2 noches en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Aceptable

mary

Le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Joyce

Le gustó: Limpieza y servicio y personal
The desk staff were extra helpful and very polite!
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Bueno

Julie, N Chesterfield

Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Bueno

John Bubier

Se hospedó 1 noche en enero de 2024
Respuesta de dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Must Stay
This facility is located right off route 95, very clean, check in was simple and the breakfast is excellent with, meat, fruit and to go sandwiches! My only concern was the hvac unit in our room was very loud. The manager stated that some units probably need to be replaced due to the noise. So just check your unit before you settle in. If too loud ask for another room. You should stay here. It’s a great choice!
Se hospedó 3 noches en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff, breakfast, and hotel. We have had the HVAC replaced due to your feedback.

6/10 Aceptable

Keshona

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Young

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Bueno

Selkys

Se hospedó 1 noche en enero de 2024
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Camilo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Meredith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great person at the desk!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Rebecca

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

4/10 Malo

Kathryn

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to improve with your survey and comments for you and our guests.

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

2/10 Terrible

Adam

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excelente

Coleen Barricelli

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Krishna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Aceptable

Mark

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Smokey
While the room was smoke free, the facility reeked of stale cigarettes. It was particularly bad in the parking lot and perhaps we could never get smell out of our nose after the first impression.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 2 feb. 2024
Thank you for letting us know the issues you experience during your stay. We hope to improve with your feedback.

10/10 Excelente

Julie

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Aceptable

Sean

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a Marriott experience, horrible overall
I do not understand how this place has a Marriott title. Do not be fooled, this is a Days inn in disguise. Trying to access this area during any sort of traffic is absolutely abysmal. Being so close to the highway, there's a lot of crime and vagrant activity. As far as the amenities go, everything is worn and not very well upkept. For instance, our shower doors will not remain closed no matter what. There is very little if any soundproofing throughout the building. Closer to the elevator the building has a slight wobble to it. It's a very uncomfortable feeling on the fourth floor. Our first night there was a fight outside of a room, another room with a dog barking, and then the room beside us had a party going. This was on Monday. The management, rather the head manager is a very miserable individual. Most of the other staff or top-notch. It is very observable that they try to avoid the manager Dawn. You will find stray cats right outside the door from the sewer that will come rub up on your clean clothing. There are far better options right beside or near this location. Only use this overprice option if this is the last available option. They like to overcharge, and under deliver. You would think a self proclaimed military veteran would understand what leadership is. Though this manager missed the mark by a mile. What do you think
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

2/10 Terrible

Zaida

Se hospedó 2 noches en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excelente

Carol

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Kelvin

Se hospedó 2 noches en octubre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Kay

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Yolanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great clean and friendly environment
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Aceptable

Rebecca

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
The breakfast was good. The room was kind of dirty. There were cobwebs, crumbs, and some white lotion type stuff on the couch. It had two pull out couches but you couldn’t use both at the same time and there wasn’t enough pillows. The shower leaked really badly so the floor was always soaking wet after a shower.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We apologize for the issues you had with your stay. We have passed these on to get them corrected.

10/10 Excelente

charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dawn, el 21 ene. 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excelente

Michael, VA Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A really nice, clean hotel. The Mexican restaurant about 100' away is just ok; I wouldn't go there again. The portions for food and drink pours are quite small. The waiter's English was poor. The service is incredibly slow. The food actually tasted good, but not worth the price or very long wait. I'd stay at this hotel again for sure, if I needed to be in the immediate area.
Se hospedó 2 noches en noviembre de 2023