Suite, 1 cama King size, para no fumadores, hidromasaje | Ropa de cama de alta calidad y caja de seguridad en la habitación

Opiniones de Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1133 N 7th St, Rochelle, IL

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 115 de 307 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 97 de 307 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 307 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 307 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 307 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en mayo de 2024
Respuesta de Xavier, Front Office Supervisor, el 21 may. 2024
We appreciate the great feedback you left for us regarding your stay, and we're glad you enjoyed yourself! If you ever find yourself in the area and need a place to rest, please stop by again.

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel for a spur of the moment. Nice price. Great breakfast. Friendly staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Xavier, Front Office Supervisor, el 13 may. 2024
We're glad you enjoyed your stay with us! Please come back anytime you find yourself in the area and need a place to sleep!

2/10 Terrible

Larry

No le gustó: Limpieza
House keeping never did clean up the room.
Se hospedó 2 noches en mayo de 2024
Respuesta de Xavier, Front Office Supervisor, el 13 may. 2024
We do apologize for housekeeping not visiting your room during your time here. We'll try to see where this room was missed and see if we can fix that for future reservations. Thank you for taking the time to give us your review.

4/10 Malo

David

Viaje de negocios, Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Allows pets which is a plus. Otherwise old and run down. Ac didn't work properly so not a good night's rest at all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Xavier, Front Office Supervisor, el 5 may. 2024
Thank you for taking the time to leave us feedback. We do apologize for the A/C not working properly. We'll see if maintenance can give them a once over, make sure they're all up to standards. If you find yourself in the area again, please consider giving us another chance to make your stay a memorable one!

10/10 Excelente

Marlene, Indianapolis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanks
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 3 may. 2024
Dear Marlene,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excelente

Marlene, Indianapolis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Folks on staff are all very accommodating.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 25 abr. 2024
Dear Marlene,Thank you for your kind words. We're delighted to hear that you found our staff to be very accommodating during your stay. Providing excellent service and ensuring our guests feel welcomed and comfortable is a top priority for us. Your kind words will be shared with our team, and we appreciate your recognition of their efforts. We look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Bueno

MARCOLA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Its a nice hotel in a convient easy to access location.
Se hospedó 1 noche en abril de 2024
Respuesta de Xavier, Front Office Supervisor, el 18 abr. 2024
Thank you for taking the time to give us your opinion. We're glad you enjoyed yourself! Please come again anytime you are in the area!

10/10 Excelente

Megan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an older property, but it was clean and felt safe. The staff was terrific, friendly and considerate. Affordable and convenient after the eclipse. Breakfast was better than expected. Would recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 11 abr. 2024
Dear Megan,Thank you very much for your stay. We're delighted to hear that you had a positive experience during your stay with us! Ensuring cleanliness, safety, and excellent service are top priorities for us, and we're glad we could meet your expectations in these areas. It's great to know that you found our staff friendly and considerate, and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Thomas

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 15 abr. 2024
Dear Thomas,Thank you for your stay. We are so glad you had a great time at our hotel. We feel proud when we get such a good rating which motivates us to serve better. We aim to provide a consistently superior guest experience and certainly try our best to offer the most comfortable stay possible. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Aceptable

William

No le gustó: Condiciones de la propiedad
Appeared to be a condominium converted to a hotel. The building was tired, stale, had old and antiquated bathroom fixtures, an inadequate elevator, subpar green space outside the hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 21 mar. 2024
Dear William,We apologize for any disappointment you experienced during your stay. We appreciate your feedback regarding the building's appearance, bathroom fixtures, elevator, and outdoor space. Your comments are important to us, and we will take them into consideration as we strive to improve our accommodations and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Sincerely, Hotel Manager

10/10 Excelente

Marlene, Indianapolis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager , el 5 mar. 2024
Dear Marlene,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excelente

James

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 22 feb. 2024
Dear James,Thank you for staying with us and giving us a 10 out of 10 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Kelley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful hotel near I-39. Worth a stop.
We were very happy with our stay here. Very quiet. The room was very large with the ability for our teen son to have his own space. There was ample area for us to walk our dogs (2 pit bulls) outside and the breakfast area was well stocked and kept very clean. The hotel is very close to The Butterfly Restaurant and the T-Bird Lanes bowling alley. We had a great time at both places before turning in for the night.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Kelley,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 Excelente

SHU YING

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 23 ene. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Gwendolyn

Viaje de negocios
Le gustó: Limpieza y servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 22 ene. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Aceptable

Stephanie

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was definitely dirty, but minimal cleaning had been done, so it wasn’t completely filthy. The bed was horribly uncomfortable and there were dark blood stains on the mattress cover which were visible through the sheet. There were other mystery stains & substances around the room. The shower was either dirty or stained black on the floor and the tub was cracked. The shower pressure was so high that the tub would fill with water while I showered if I didn’t turn it down. There is cable tv, which was ok but no options for streaming, which is outdated. Towels seemed clean. The sliding glass door to the patio was halfway locked & I couldn’t figure out how to get it open, but it jarred enough that I was concerned that it wasn’t fully locked either. The breakfast was delicious (waffles & biscuits/gravy) but the eggs were rubber. The sausage was okay. Milk was kept cold. Snacks & supplies for sale by the front desk were running low. I would most likely choose a different hotel if I visited next time. It did the job, but wasn’t worthy of a vacation stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager, el 17 ene. 2024
Dear Stephanie,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. I will be sure to look into and correct any issues to ensure we provide a better guest experience.Sincerely, Hotel Manager

10/10 Excelente

Marlene, Indianapolis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff remembers who we are
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excelente

Will

Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 24 ene. 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Aceptable

Pauline

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We stayed here because it was snowing and had to find a place to stay quickly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 30 dic. 2023
Dear Pauline,We appreciate you choosing our hotel during a snowy situation and for taking the time to share your experience. We hope you found comfort and convenience during your stay, and we look forward to hosting you again under more favorable circumstances in the future.Sincerely, Hotel Manager

6/10 Aceptable

jessica

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
i was out into the wrong room. when i called the front desk i was told those rooms are reserved. i booked a specific room online and did not get what i should have.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 28 dic. 2023
Dear Jessica,We are truly sorry for the inconvenience you experienced with your room assignment. That's not the experience we aim to provide. Your feedback is valuable, and it's important for us to ensure that the room you booked is the one you receive. We'll investigate this issue further to prevent such instances in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 26 dic. 2023
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Marlene, Indianapolis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like that it appears the property is being renovated. Also, Wanda, who prepares the breakfast also remembers us & takes care of us!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 11 dic. 2023
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Viaje en pareja
No le gustó: Servicio y personal
Rude staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 13 nov. 2023
Thank you for taking the time to give us your feedback. We apologize for the experience you had at our hotel. We value the respect our staff gives to guests on top of everything else, and we are very disappointed to hear of this. The employee will be disciplined, and we apologize for any inconvenience this may have caused you.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Se hospedó 2 noches en octubre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 31 oct. 2023
Thank you so much for the great review! We're glad you enjoyed your stay. Please come back anytime you are in the area.

6/10 Aceptable

Susan

Se hospedó 1 noche en octubre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 13 nov. 2023
Thank you for taking the time to leave us a review. We appreciate your input, and we the staff hope to have the chance to make your next visit an exceptional one!

6/10 Aceptable

Mary

Viaje familiar
Didn’t like that the property was pet friendly. It kind of had a smelly odor. It was a little noisy and breakfast wasn’t what we expected. So it only an average place to stay. But in the future we wouldn’t stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 17 oct. 2023
Dear Mary, Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

2/10 Terrible

Jacob

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Unfortunately, we decided to elect for a refund. So, please provide that. We went to a different hotel because we didn’t feel safe. The property was dirty. Blood spots near our sink, sticky floor, holes in wall, ruined doors that were just painted over. Also, the hotel didn’t have our reservation on file.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Jacob, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terrible

Steve

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The shower was horrible as I was taking a shower, stood in the water up to my ankles. The Internet service was horrible.
Se hospedó 1 noche en octubre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 13 oct. 2023
We sincerely appreciate you taking the time to share with us your experience at our hotel. We apologize for the grievances you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear they were not met to your satisfaction is disappointing to hear We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also contact our internet providers to see if we can in any way boost our Wi-Fi signal for proper guest use. If you ever find yourself in the area again, please allow us the chance to make it up to you and exceed your expectations with another visit.

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Uncomfortable
Shower didn’t drain had to stand in ankle high water to shower.. walls were paper thin uncomfortable beds outdated tvs..
Se hospedó 1 noche en octubre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 13 oct. 2023
We sincerely appreciate your review, and the time you took to write it. We apologize for the experience you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear you were not comfortable with your visit is very disappointing to hear. We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also see about possibly updating our television sets. If you ever find yourself in the area again, please allow us the chance to exceed your expectations with your next visit.

2/10 Terrible

Pamela

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room was incredibly musty. The carpeting was dirty. The floor of the shower was black.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager., el 2 oct. 2023
Dear Pamela,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very easy check in. Staff friendly. Room was clean!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager., el 2 oct. 2023
Dear Amanda,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excelente

Devon

Great and friendly staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 25 sept. 2023
Thank you so much for taking the time to give us your opinion. We're so glad to hear you enjoyed your stay! Please come back anytime you're in the area and need a place to sleep.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Little getaway.
We Love staying here. Great location, friendly staff, great rooms, comfortable bed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Xavier, Front Desk Supervisor, el 25 sept. 2023
We appreciate you for taking the time to give us your opinion on your stay, and so glad to hear you enjoyed it so much! Please visit us again if you ever find yourself in the area.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nice probably above average hotel, clean, convenient, staff was friendly, professional, really no complaints or concerns. Would stay there again. Good variety in hot breakfast.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 23 sept. 2023
Dear John,We're delighted to hear that you had a pleasant experience during your stay at our hotel. It's great to know that you found our hotel to be clean, convenient, and that the staff was friendly and professional. We're also pleased that you enjoyed the variety in our hot breakfast. Your positive feedback is much appreciated, and we look forward to welcoming you back for another stay in the future. If you ever have any suggestions or additional comments, please feel free to share them with us.Sincerely,Hotel Manager

10/10 Excelente

Yelena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast in the morning and great staff.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager, el 10 sept. 2023
Dear Guest,We're delighted to hear that you enjoyed our great breakfast and experienced excellent service from our staff during your stay. Your feedback is appreciated, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

8/10 Bueno

Patrick

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good and bad, but more good.
Room was very small but was clean and comfortable. Had a newer mattress and probably the softest towels I've ever used in any hotel. The tub could have used a little more attention or may have been missed entirely. There was a used soap left in the dish and the bottom of the tub was dangerously slippery (we did not complain to the desk because it wasn't noticed until morning). Breakfast was satisfactory but could use more seating in the dining area. It was ok for an overnight stop and we would stay again if we were passing through.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 4 sept. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness and comfort of our rooms. Your feedback about the tub and breakfast area is valuable to us, and we will address these issues to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back on your next visit to our area. If there is anything specific you would like to see improved, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager., el 22 ago. 2023
Dear David,Thank you for your kind review. I’m glad we could provide great service and amenities during your stay. We are proud of our hotel and strive to meet the needs of all guests. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Bueno

Bill

Se hospedó 1 noche en agosto de 2023
Respuesta de Xavier, Front Desk Supervisor, el 23 ago. 2023
Thank you for taking the time to give us your input and thank you for staying with us! If you are ever in the area, please consider staying with us again.

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk Supervisor, el 12 ago. 2023
Thank you for staying with us, and we're glad to hear you enjoyed your experience. Please come again anytime!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Dest Supervisor, el 10 ago. 2023
Thank you for staying with us, and we do appreciate you taking the time to give us feedback. If anything brings you to the area again, we hope you consider us so we can give you stay that meets your standards and exceeds your expectations.

8/10 Bueno

Guillermo

Se hospedó 3 noches en julio de 2023
Respuesta de Xavier, Front Desk Supervisor, el 21 ago. 2023
Thank you for taking the time to give us your rating! If you are ever in the area, please consider staying with us again!

8/10 Bueno

Robert

Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Manager, el 20 ago. 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Darzell

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Rude people and racist too strict
Se hospedó 1 noche en julio de 2023
Respuesta de Moe GM, el 27 jul. 2023
THANKS FOR YOUR FEEDBACK WE WILL SHARE IT WITH THE TEAM & WE WILL BE IN TOUCH TO FIND OUT MORE ABOUT HOW YOU FEEL.I DO APOLOGIZE THE WAY YOU FEEL, THANKYOU

8/10 Bueno

Pedro

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel do not have channel in Spanish in the TV.
Se hospedó 2 noches en julio de 2023
Respuesta de Moe GM, el 27 jul. 2023
THANKS FOR YOUR FEEDBACK WE APOLOGIZE FOR THAT WE DID NOT COME TO YOUR EXPECTATIONS & WE WILL WORK ON THIS ISSUE. WE WILL SHARE THIS WITH OUR TEAM & THANKS

8/10 Bueno

Michelle

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday Day Party trip
Hotel was clean. Bathroom needs updated in the room. Plus no exhaust fan in the bathroom. But it was clean.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 7 jul. 2023
Dear Michelle,Thank you for choosing our hotel for your birthday party trip. We're glad to hear that you found the hotel to be clean. We appreciate your feedback regarding the bathroom and the need for updates, as well as the absence of an exhaust fan. We'll take note of these points and share them with our team for future improvements. We value your input and hope you had a memorable birthday celebration overall. If there's anything else we can assist you with, please let us know.Sincerely, Hotel Manager

8/10 Bueno

Benjamin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was friendly and helpful, the room was clean quite and comfortable, the bed was the most comfortable hotel bed I've ever slept in, the only complaint I have is that the TV is a little out of date and didn't have many channels, but other than that I'd definitely stay there again
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 30 jun. 2023
Dear Benjamin,Thanks for the stay and the compliments for the staff and cleanliness. At the same time I have taken note of the inconveniences caused due to the TV. These will be addressed on priority. You can have a pleasant stay for sure next time.Please do visit.Sincerely,Hotel Manager

6/10 Aceptable

Mike

Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 18 jul. 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Bueno

Jo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk staff was awesome, very nice and helpful.
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 30 jun. 2023
Dear Jo,Thank you for your kind words.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us .Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here.Warm Regards,Hotel Manager.

10/10 Excelente

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice place to stay
Had a good stay we had pups we were on ground floor with an outside exit (very nice for walking pups). Also breakfast was very good and staff was friendly.
Se hospedó 1 noche en mayo de 2023
Respuesta de Moe GM, el 1 jun. 2023
Thankyou for your feedback we will share it with our team & hopefully you will give us another chance to serve you again. thanks

6/10 Aceptable

Rebeca

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
When I arrived they gave me a room that was already given to someone else. Not sure how that happened but it wasn’t a good experience.
Se hospedó 1 noche en abril de 2023
Respuesta de Moe GM, el 2 may. 2023
Thankyou for your feedback, We do apologize for the mix up, we take these issues seriously and we will be getting in touch to find out more. I hope you will give us another chance to make it better. Hope to see you in near future.