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Opiniones de Holiday Inn Express Rochelle, an IHG Hotel

2.5 out of 5
Holiday Inn Express Rochelle, an IHG Hotel
1240 North Dement Road, Rochelle, IL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 176 de 310 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 88 de 310 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 25 de 310 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 310 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 310 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sarah, Fredericksburg

No le gustó: Limpieza y servicios
This place was easy to check into, and the staff was knowledgeable and friendly. I give it a “ good” rating instead of “excellent” because of how terrible condition the pool was in. The room was clean and the third floor was peaceful. I will try another Holiday Inn Express.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable bed, good hot breakfast
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Lana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very quiet and breakfast was great
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is out on the outskirts of town and not in a really busy area
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Megan, Waterloo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

bradley

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
A
Se hospedó 1 noche en febrero de 2024
Respuesta de Marcee (Director of Operations), el 3 mar. 2024
Thank you for your feedback regarding your stay at Holiday Inn Express Rochelle. We are pleased that you enjoyed your stay and hope to see you again!

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great nice clean rooms, great staffing.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marcee (Director of Operations), el 3 mar. 2024
Thank you for your feedback regarding your stay at Holiday Inn Express Rochelle. We are pleased that you enjoyed your stay and hope to see you again!

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacation stop
Nice accommodations, friendly staff, clean rooms
Se hospedó 1 noche en febrero de 2024
Respuesta de Marcee (Director of Operations), el 18 feb. 2024
Catherine,Thank you for taking the time to tell us about your experience at Holiday Inn Express Rochelle.Please know that your feedback is extremely valuable to us. We look forward to you next stay with us!

10/10 Excelente

marilyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay… We have stayed here quite a few times before. We have relatives that we visit in the area so when we come, we always stay here! It’s clean, great breakfast, very comfortable beds, friendly staff. I’m sure we’ll be back☺️
Se hospedó 2 noches en enero de 2024
Respuesta de Marcee Collier, Director of Operations, el 1 feb. 2024
Marilyn,Thank you for choosing IHG, and for taking the time to provide feedback to us about your experience at our property. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.* Again, thank you for choosing to stay at the Holiday Inn Express-Rochelle, we hope to see you again!

4/10 Malo

Virginia

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nothing much worked.
First room lock wouldn’t open after rekeying card 3 times door opened wrong bed type. Was moved to room 2 temp in room 53 after 30 min couldn’t get heat on. Moved back to room1 all ok except handle for toilet flush broken but did get it to work.
Se hospedó 1 noche en enero de 2024
Respuesta de Marcee Collier, Director of Operations, el 1 feb. 2024
Virginia,Thank you for staying and sharing your experience at our Holiday Inn Express Rochelle We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,

10/10 Excelente

Glenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
We stayed here after a new years party . Essy check in and very comfortable. They also had an indoor poor but unfortunately we did not get to use it . Great feature to hsve tho
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marcee (Director of Operations), el 3 ene. 2024
Thank you for choosing Holiday Inn Express Rochelle! We were pleased to hear that your stay was an enjoyable one. We appreciate your feedback and hope to see you again. Happy New Year!

2/10 Terrible

Joaquin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Marcee (Director of Operations), el 3 ene. 2024
Thank you for choosing Holiday Inn Express Rochelle. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 815-562-9994 or Operations.rlcil@gmail.com.

10/10 Excelente

Sanfora

Se hospedó 3 noches en diciembre de 2023
Respuesta de Marcee (Director of Operations), el 3 ene. 2024
Thank you for choosing Holiday Inn Express Rochelle! We were pleased to hear that your stay was an enjoyable one. We appreciate your feedback and hope to see you again. Happy New Year!

10/10 Excelente

Matt

All good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marcee (Director of Operations), el 3 ene. 2024
Thank you for choosing Holiday Inn Express Rochelle! We were pleased to hear that your stay was an enjoyable one. We appreciate your feedback and hope to see you again. Happy New Year!

10/10 Excelente

Stefan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Marcee Collier, Director of Operations, el 21 ene. 2024
Stefan,Thank you for choosing IHG and for taking the time to provide feedback us about your experience at our property. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing to stay at the Holiday Inn Express-Rochelle, we hope to see you again!Marcee CollierDirector of Operations

10/10 Excelente

Tamara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was very clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marcee (Director of Operations), el 3 ene. 2024
Thank you for choosing Holiday Inn Express Rochelle! We were pleased to hear that your stay was an enjoyable one. We appreciate your feedback and hope to see you again. Happy New Year!

10/10 Excelente

KATHLEEN, SAN DIEGO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was impeccable, room was spacious and comfortable and well-equipped for a handicap facility. I learned that you get what you pay for.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Raina (Front Desk Manager), el 19 dic. 2023
Kathleen,I am so glad to hear that our service was impeccable for you . We at the Holiday Inn Express-Rochelle, strive to make sure each and every stay is exemplary. I am also pleased that we were able to meet your requirements for the handicap room placement.Thank you for your review and we hope to see you again soon!

10/10 Excelente

Jonathan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Raina (Front Desk Manager), el 18 dic. 2023
Jonathan,Thank you for your stellar review! We at the Holiday Inn Express-Rochelle strive to make every stay exceptional. We hope to see you again soon!

10/10 Excelente

Pam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Raina (Front Desk Manager), el 4 dic. 2023
Thank you for your great review! We hope you stay with us again soon!

8/10 Bueno

Cristina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Raina (Front Desk Manager), el 4 dic. 2023
Thank you for your great review! We strive to make every stay the best and would love to know how to improve our score from a 4 to a 5. We hope to see you again soon!

10/10 Excelente

Stacy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Raina (Front Desk Manager), el 20 nov. 2023
Thank you for taking the time to leave this great review! We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Raina (Front Desk Manager), el 31 oct. 2023
Cheryl,Thank you for taking the time to leave this great review! We would love to see you again soon!

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The pool was disgusting. Wouldn’t feel safe swimming in it.
Se hospedó 1 noche en octubre de 2023
Respuesta de Raina (Front Desk Manager), el 19 oct. 2023
Thank you for your review. We appreciate you bringing the pool to our attention and we are actively working on rectifying that. Unfortunately, we were unable to acquire the proper chemicals due to it being a weekend, but now it has been taken care of. We would love to see you again soon to give a better impression!

10/10 Excelente

Laurie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stop when you are on the road!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Raina (Front Desk Manager), el 12 oct. 2023
Thank you for your great review! We hope to see you again soon!

10/10 Excelente

Kenny

Se hospedó 1 noche en agosto de 2023
Respuesta de Raina (Front Desk Manager), el 12 oct. 2023
Thank you for your great review! We hope to see you again soon!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Raina (Front Desk Manager), el 12 oct. 2023
Thank you for the great review! We hope to see you again soon!

6/10 Aceptable

Steve

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
The place was pretty good but the sheets had blood stains on them. I'm sure they were still sanitary but you never know. They also had no soap alternatives only Dove brand products which my girlfriend is allergic to so we had to buy alternatives from the gas station. The fire alarm went off at 5 AM, but the cook told me it was an accident from his cooking the bacon. He was nice and admitted to the mistake and I understand accidents happen. We booked online for a King bedroom but were given a double queen which they changed back to a king for us. My only real complaint was the blood-stained sheet not much blood maybe an inch or so of a stain.
Se hospedó 2 noches en agosto de 2023
Respuesta de Raina (Front Desk Manager), el 12 oct. 2023
Thank you for your review. Of course accidents happen and I am happy to hear that our breakfast attendant owned up and explained what happened. I have addressed the stains on the sheets and we are keeping an eye out for any more of this nature. I know the sheets were cleaned but sometimes we do miss a stain. I apologize that you had to deal with this. If this ever occurs again please let front desk know and we can at the very least change the sheets on the bed for you. We hope to see you again to improve on your stay!

10/10 Excelente

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet, friendly and helpful staff, beautiful hotel and would highly recommend staying here. Easy access, wonderful breakfast options, no complaints, we will stay here again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Raina (Front Desk Manager), el 12 oct. 2023
Thank you for your great review! I am so glad you enjoyed all of the amenities we had to offer and we hope to see you again soon!

6/10 Aceptable

Chris, Sandy Springs

Viaje de negocios, Viaje familiar
I paid extra for a "suite" that was promoted as able to accommodate 6 people. The room had two beds and that's it. Not sure how that's any different from a standard room - and am sure there was no way 6 people could stay there comfortably.
Se hospedó 1 noche en agosto de 2023
Respuesta de Raina (Front Desk Manager), el 31 oct. 2023
Chris,If you are referring to our Two Queen Suite, the way it would sleep 6 is the pull-out couch in the room. This would essentially give you a room with 3 queen sized mattresses in the room. We hope to see you again soon to improve our impression on you.

10/10 Excelente

Annette

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Stan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

GAYLE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy on/off freeway access
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy off the interstate, pet-friendly.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, servicios
I didnt like that the bathroom door didnt lock. It would open when pushed. Everything else was excellente. Even the food.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Harold

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

2/10 Terrible

ruben

Le gustó: Servicio y personal
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really nice - great breakfast and lobby / lounge area, rooms are great, workout room and pool also very nice.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en julio de 2023

8/10 Bueno

julie

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Our flight was delayed so we were late checking in - but I called ahead to let them know. When we did arrive some of the staff were not very professional . Thought I was an idiot because I didn’t know the make and model of our rental car. Our room keys had to be programmed daily for the first couple of days we were there. My sister in law came to pick me up but was told by front desk I was not staying there - even looked me up -then sent her away. Breakfast was great the ladies were on top of everything and very kind. The pool towels must be a hot commodity - none at the pool and when asked if I could have a couple I got one. One wasn’t enough to dry one leg - let alone an entire body. Pool area was very clean.
Se hospedó 7 noches en julio de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff. Cleanliness.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Sina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Charmaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent rest stop, modern hotel, comfortable beds with breakfast. Great car wash just a few minutes away.... got rid of all the insect/bug splashes on our vehicle for only $12.00. I recommend this stop just outside Chicago!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

tammi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Kim, La Mesa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was great! The beds are super comfy and they provided firm as well as soft pillows, which I greatly appreciated! The rooms were clean and it was very quiet in the hotel overall - heavenly! Their breakfast was surprisingly delicious (no powdered eggs). I would definitely stay here again!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Luis

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Yimati

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Renee

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
And homemade cookies, too!
Very friendly staff...home baked cookies...great breakfast...pool...can I say more?
Se hospedó 1 noche en junio de 2023