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Opiniones de Islands Hotel

3.5 out of 5
Islands Hotel
Sacred Heart of Jesus Avenue, Pueblo de Panay Lawaan, Roxas City

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 1 de 17 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 17 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 17 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 17 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 17 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

8.0/10

Servicios

6.8/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Pedro

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me
Se hospedó 2 noches en abril de 2019

4/10 Malo

veronica

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Won’t be telling our friends about this place
Lots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret
Se hospedó 2 noches en abril de 2019
Respuesta de Islands Hotel, el 4 may. 2019
Dear Valued Guest, Warm Greetings from Islands Hotel! May we confirm if you are really referring to Islands hotel? since we don't have 145,153 and 149 room numbers and we don't have a waterpark, we have a parking area that is for free. However, if there are any services that you have concern with here at Islands hotel, we thank you for the feedback, since it will be a big help to us on how we can improve our service given. Thank you.

6/10 Aceptable

Lynn

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.
Se hospedó 2 noches en abril de 2019

6/10 Aceptable

Cliente verificado

dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

Jesse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
First time in cool awesome Roxas
It was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Islands Hotel, el 22 nov. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

2/10 Terrible

John, Sydney

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Very unhappy
The water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.
Se hospedó 3 noches en agosto de 2018

2/10 Terrible

Joe, USA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.
Se hospedó 4 noches en junio de 2018

8/10 Bueno

raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
It was a and comfortable stay, though room size a bit small but the facility seems new. Food at their restauran was great as well as their staff! It’s just a bit odd that you have to pay in order for you to use their pool.
Se hospedó 2 noches en junio de 2018

6/10 Aceptable

Ana Lee

Skuffet
Skuffende opphold
Se hospedó 4 noches en abril de 2018

8/10 Bueno

Jay, Los Angeles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Easy check in! Great location near bus terminal!
We arrived late night from the Bus Terminal and just walked. Great location near Robinsons Mall as well. Staff was very accommodating. Food was decent and priced well- very affordable. We had to get up early for an early flight and they prepared a tricycle for us. Value for Money!
Se hospedó 1 noche en marzo de 2018
Respuesta de Rice , el 2 abr. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bueno

Ridy, japan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
near to department store
we experince very affordable hotel, the staff are good, waiters are very accommodating. but the laundry is not quite good, you need some improvement.
Se hospedó 3 noches en enero de 2018
Respuesta de RBA, el 2 feb. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We will improve more to make our guest happy and satisfied. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team.

10/10 Excelente

Marlowe Eriberto Jr

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel, Amazing online rate
The location is quiet and comfortable, though far from the nearest tourist destination. The hotel is generally clean, from the exterior to the pool, halls, and rooms. The elevator had a moldy smell though. The restaurant has adequate options for every kind of traveler, but they did have a special pastry that they can boast of as one of a kind and truly theirs. The room rate was much less than what it is actually worth.
Se hospedó 1 noche en noviembre de 2017
Happy Holidays from Islands Hotel! Thank you for your feedback, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We will take note of your concerns. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bueno

richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
book here
Best hotel I've found in the area. Staff is excellent. Food is not bad either. One bedroom suite is well worth the cost. New pool of high quality
Se hospedó 1 noche en noviembre de 2017
Happy Holidays! Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bueno

Hans , Offenbach

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Angenehm und sehr freundlich.
Check in problemlos. Sehr freundliches Personal, das alle Fragen nett beantwortet. Allerdings spreche ich die Landessprache, das erleichtert. Pool klein, aber für einige Runden okay. Komfortabel unser Zimmer. In dieser Stadt werde ich dieses Hotel wohl wieder mal buchen.
Se hospedó 2 noches en septiembre de 2017
Respuesta de ISLANDS HOTEL TEAM, el 17 oct. 2017
Thank you for your wonderful comment, we will strive hard to exceed our guest expectation. Looking forward to see you again. God bless!