En la playa, playa de arena blanca, sombrillas y toallas de playa
Ver disponibilidad

Opiniones de Hilton Salalah Resort

5 out of 5
Hilton Salalah Resort
Sultan Qaboos Street, PO Box 699, Salalah, Dhofar

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 64 de 181 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 65 de 181 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 181 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 181 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 181 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.0/10

Servicios

7.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sencillamente espectacular todo!!!
El hotel es realmente espectacular y más espectacular todavía es la atención de todo el personal, enormemente profesional y atento, con especial cuidado de la satisfacción del cliente en todo lo necesario. Especial mención a Natasha, Nisham, Sayyed y Shakeer. Muchas gracias a todos ellos y a todo el equipo de Hilton por la exquisita atención
Se hospedó 3 noches en febrero de 2019
Respuesta de Hisham Said, el 12 mar. 2019
Dear Angel, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to write to us. I would like to start my reply with an appreciation note for all the great feedback based on your recent experience in our resort. Your review makes us very proud of our services and our team, as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are looking forward to welcoming you back to our resort, till then, we wish you and your family all the best.

8/10 Bueno

Aadam

Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Jae Sung

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
직원들은 친절했으며, 살랄라 시내와 살짝 벗어나 있어 조용하고 안전합니다. OQ 쪽 Site와 가까워 그곳에 출장이라면 정말 추천합니다.
Se hospedó 6 noches en octubre de 2023

8/10 Bueno

Rosario

Le gustó: Limpieza y servicio y personal
Staffs are excellent
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Uelkue

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2023
Respuesta de Soumaya , el 13 feb. 2023
Dera Uelkue, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Salalah soon.Kind regards Soumaya Ben AliFront Desk Manager

10/10 Excelente

Hani

Se hospedó 3 noches en febrero de 2023
Respuesta de Soumaya , el 13 feb. 2023
Dear Hani, Thank you for taking the time to share your recent experience and for giving us perfect score. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind regards Soumaya Ben Ali Front Desk Manager

10/10 Excelente

abdullah

Se hospedó 3 noches en febrero de 2023
Respuesta de Soumaya , el 13 feb. 2023
Dear Abdullah, Thank you for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind regards Soumaya Ben Ali Front Desk Manager

8/10 Bueno

Sten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En fantastisk kilometerlång nästan öde strand utanförhotellet! Trevlig och serviceinriktad personal. Palm Grove restaurant vid stranden var stängd för långe tid. Var lite trist med den enda bufferestsuranten. Hotellet ligger lite långt utanför centrum och taxi är dyrt. Ingen shuttle service erbjuds.
Se hospedó 11 noches en enero de 2023
Respuesta de Soumaya , el 6 feb. 2023
Dear Mr. Sten, Thank you for taking a moment to share your feedback about your recent stay in Hilton Salalah Resort. We are pleased to receive your positive comments regarding our beach and staff. We will definitely share it with all team members. Rest assured that the areas of your low rating are noted, and we will definitely make prompt action to improve it. We are looking forward to welcoming you back to our hotel in the near future. Sincerely, Soumaya Ben Ali Front Desk Manager

8/10 Bueno

Nada

Se hospedó 3 noches en agosto de 2022
Respuesta de Soumaya , el 8 ago. 2022
Dear Nada, Thank you for your time to rate your recent stay with us. We do look forward to welcome you back to Hilton Salalah Resort soon. Kind regards Soumaya Ben Ali Front Desk Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en julio de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
مناسب للعائلات
- المكان جيد للعائلات - المسبح جيد جدا - البحر هائج الموج لاينصح بالسباحة ابدا - المطعم بإمكانك الطلب من خارج القائمة
Se hospedó 4 noches en julio de 2022
Respuesta de Soumaya , el 8 ago. 2022
Dear Tamim, Thank you for taking the time to share your recent experience in Hilton Salalah Resort and for sharing your detailed feedback. We are expecting to welcome you back to our hotel next time you will travel to our area. Kind regards Soumaya Ben Ali Front Desk Manager

10/10 Excelente

jean francois

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien
Très bien,facile d’accès depuis l’aéroport ,piscine sympa…sur la route pour visiter le désert et voir les arbres à encens…centre commercial a proximité avec des jus de fruit frais …..
Se hospedó 1 noche en mayo de 2022
Respuesta de FO TEAM , el 3 nov. 2022
Dear Francois, Thank you for your positive rating and feedback and we hope to see you again in the near future. Kind regards Hilton Salalah team

6/10 Aceptable

Matthew

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Decent hotel, but it needs updating. Beds are quite uncomfortable. Bathroom is old (need a stepladder to get into the tub). Breakfast was mediocre. Dinner was pretty good but way overpriced.
Se hospedó 2 noches en mayo de 2022
Respuesta de FO TEAM , el 3 nov. 2022
Dear Mathew, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Salalah soon.Kind regards Hilton Salalah

2/10 Terrible

Stephan

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
katastrophe mit 5 Sternen
Es war eine Katastrophe, das war zwei Sterne Nievau
Se hospedó 8 noches en abril de 2022

8/10 Bueno

Zacharie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bel hôtel propre avec personnel très sympa et disponible, belle piscine, dommage que la plage ne soit pas bien aménagée et que la vue donne sur le port avec les conteneurs etc.
Se hospedó 2 noches en febrero de 2022
Respuesta de FO TEAM , el 3 nov. 2022
Dear Zacharie, Thank you for choosing the Hilton Salalah resort and for taking the time to offer your feedback. We are delighted to know that in general you enjoyed your visit, and we hope to see you again on a future stay. Kind regards Hilton Salalah

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed stay
Only disappointed is that beach adequate but not user friendly
Se hospedó 1 noche en febrero de 2022
Respuesta de FO TEAM , el 3 nov. 2022
Dear Robert, Thank you for taking the time to leave a review. Your comment was shared with the concerned department. We hope to see again in the not very distant future. Kind regards Hilton Salalah

6/10 Aceptable

Hamoor

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff were incredibly helpful in facilitating PCR testing and collecting results. Very helpful and understanding.
Se hospedó 1 noche en octubre de 2021

4/10 Malo

Aalaph

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hilton was disappointing
The place is not maintained properly. No service no bars. I have to drive all the way to crown plaza resort to get a drink and some good food
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Hamoor

Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Zak

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excellent choice but some concern
As Resort it was clean and comfort and my family enjoy the stay and the resort. Two concern : the receptionist did not give me full detail of what I can get or how to get the in the facility, I have to ask for everything. 2nd: as 5 star resort the breakfast was normal with less choice and same plate every day.
Se hospedó 5 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
جميله
Se hospedó 5 noches en agosto de 2021

4/10 Malo

Ahmed

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Bad Service
Really Really Really bad. Came at around 2:30 received the room at approximately 3:30. Was given a wrong room and had to move again. Next day i was told to leave at 12:00 pm becuase they were fully booked which was not true because the new law in Oman is they are only allowed to book 75% of the hotel due to covid-19. I told them my flight is at 11:00 pm at least give me till 3:30 because i received the room late and you gave me a wrong room. The reply was sorry sir this is our policy and were fully booked. WHAT A SERVICE?
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Hamed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Many thanks for you the good services overall. I but I did not see pid parking, otherwise I will park, I have asked them for the parking which in front of reception, but they said it is for some special guest. And down parking there is a high risk for car damage because of parachute iron. Overall I am happy to stay in Hilton Salalah Resort.
Se hospedó 5 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing every thing is perfect
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Kari

Le gustó: Limpieza y servicio y personal
As a Hilton hotel the quality of breakfast was terrible. Old burned bred served with some vegetables and not much more. Very bad for the Hilton reputation.
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Selim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Danilo, el 10 mar. 2020
Dear Mr. Selim, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

8/10 Bueno

Mustafa Behzat

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Actually I already wrote my Comments for your good hotel, i repate 1) I fave problem with food as there were no any vegetable cook by olive oil, 2) no good green and black olive oil in breakfast 3) over boiled eggs which is dangerous for health 4) most of the meat , chicken either fried or by alot of oily sauces. All above complain advised to Mr Ahmet food manager who is very nice very cooperative man and he assist me alot for the food , Also Elena in reception is very good girl. So if food improve people from Mediterrania will have muxh wnjoyable stat in tour hotel
Se hospedó 2 noches en febrero de 2020
Respuesta de Danilo, el 10 mar. 2020
Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Please accept my most sincere apologies for not having met your expectations. Rest assured that we will do the necessary action wherein that experience will not reoccur in the future. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hilton Salalah Resort, el 16 ene. 2020
Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your positive score to our team. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
Armaturen teilweise defekt, Zimmeraussicht auf Geräteschuppen, Service bes. Abservieren mühsam, Essensqualität unterer Durchschnitt und phantasielos, Bademantel und Slippers erst nach Urgenz
Se hospedó 3 noches en diciembre de 2019
Respuesta de Hilton Salalah Resort, el 16 ene. 2020
Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. In regards to your feedback, we would like to apology for, as this is certainly not the level of our service that we are aiming to. The comment is immediately communicated to the concerned department head in order to take the necessary and preventative actions, so that this experience will not reoccur in the future. Once again thank you for taking the time to bring your feedback to our attention. Hopefully, you will allow us to regain your confidence in our service in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2020
Respuesta de Hilton Salalah Resort, el 16 ene. 2020
Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
La piscina temperata eccellente, la colazione buonissima ma perfetta con cappuccino fresco invece delle macchinette, i prezzi del bar sulla spiaggia esageratamente elevati....5 euro per una coca cola o per un gelato, 3 insalate e un chicken kid 85 euro.... questo costringe i clienti a mangiare fuori dalla struttura in ristoranti buonissimi ma piu' economici...
Se hospedó 3 noches en enero de 2020
Respuesta de Hilton Salalah Resort, el 16 ene. 2020
Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

4/10 Malo

Jeevan

Viaje familiar
No le gustó: Limpieza y servicio y personal
Hotel is good ..beach hotel ...renovation is going on as wash rooms are not equiped with proper shower . Overall hotel was good
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hilton Salalah Resort, el 29 dic. 2019
Dear Jeevan, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Hotel has no competing facilities when compared to the similar ones
Se hospedó 1 noche en noviembre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Upon reading your completed form, I was happy to learn that in general you have enjoyed your stay with us in Salalah. Please rest assured that your lower scores will be passed on to the relevant departments for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

10/10 Excelente

Stacey

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Room! Ocean is further away than expected.
The room was fabulous and newly renovated. We only had one patio chair, but they brought another one up right away. Beds were comfortable and the breakfast was good. Pool was refreshingly chilly, and the staff was super helpful and friendly. We were happy to lounge out by the pool, however the walk to the ocean is further than I expected. Once you make the walk, you will find it breathtakingly beautiful. Overall, it was a relaxing and enjoyable stay!
Se hospedó 2 noches en noviembre de 2019
Respuesta de aaa, el 5 dic. 2019
Dear Stacey, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. sincerely, Abdelrahman Abdelshafy Front office Manager

10/10 Excelente

guy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Découverte du sud Oman
A la découverte du sud de l;Oman , cet établissement est très bien placé avec un bon rapport qualité prix pour cette gamme . La vue des grues du port nuit un peu au panorama sur l'océan mais les plages sont tellement gigantesques que l'on peut se déplacer plus au sud pour en profiter . Nous avons fait de belles rencontres parmi les omanais qui sont très ouverts et accueillants.
Se hospedó 1 noche en noviembre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Guy, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. sincerely. Abdelrahman Abdelshafy Front Office Manager

4/10 Malo

Jan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
IKKE et 5 stjernet hotel
Hotellet og værelserne trænger til at blive modanesiret. Det er et 5 stjernet hotel, men standarden er til 3 max. Jeg mener ikke at pris og kvalitet hænger sammen. Personalet var til gengæld utrolig hjælpsomme.
Se hospedó 5 noches en noviembre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Jan, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. please accept our thanks for taking the time to advise us of your comments. We place great value on your custom, and your continued relationship with Hilton. Sincerely Abdelrahman Abdelshafy Front Office Manager

10/10 Excelente

Philippe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
1 nuit
La chambre est spacieuse, calme, lit très comfortable, le service est très pro, le buffet est complet est très varié.. Parfait pour une nuit ou 2. Car vu sur le port industriel.. Mais ça son charme.. Le coucher de soleil sur le port est magnifique.
Se hospedó 1 noche en noviembre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Philippe, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

10/10 Excelente

Flemming

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Flemming, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Abdelrahman Abdelshafy Front Office Manager

8/10 Bueno

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hilton Salalah
Decent hotel
Se hospedó 2 noches en octubre de 2019
Respuesta de AAA, el 5 dic. 2019
Dear Robert, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel for a few days. Quite far away from the city, other shops, restaurants etc. However, there is a bus stop just out of the entrance and there seems to be taxis waiting 24/7 also
Se hospedó 3 noches en octubre de 2019
Respuesta de Hilton Salalah Resort, el 27 oct. 2019
Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

8/10 Bueno

Pavlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice and friendly hotel but damp smelling rooms.
Nice and clean hotel, but unfortunately the room had a damp and humid smell/feel.The hotel service and facilities are otherwise great.
Se hospedó 3 noches en octubre de 2019
Respuesta de Hilton Salalah Resort, el 20 oct. 2019
I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your constructive feedback regarding the humidity and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your stay with us next time. We place great value on your custom, and your continued relationship with Hilton. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Hilton Salalah Resort, el 28 sept. 2019
Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any feedback made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Please rest assured that your low score will be passed on to the management for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very courteous and friendly..though this property is outstanding with amazing sea iews i still believe its not upto "hilton standards". Unfinished plastering work on the walkway could be seen. Rooms with amazing comfort and amneties but it lacked proper lighting controls. Overall a very good expirience at hilton
Se hospedó 3 noches en septiembre de 2019
Respuesta de Hilton Salalah Resort , el 11 sept. 2019
Dear valued guest, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the plastering work and the lighting controls and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your stay with us next time. We place great value on your custom, and your continued relationship with Hilton. Sincerely, Natascha Kruger Front Office Department Hilton Salalah Resort

4/10 Malo

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
All facilities are very old and poorly maintained. Food is expremely bad and crazy overpriced (do not even waste your time going for any on the restaurant). Reception staff is the only positive thing in the entire resort. At best it is a 3star resort which ruined Hilton name for me
Se hospedó 4 noches en agosto de 2019
Respuesta de Hilton Salalah Resort, el 17 ago. 2019
Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the outdated facilities and the food quality and prices and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel in nice its has a good location concierge mr shakir was a wonderful person he was our virtual guide food was great
Se hospedó 2 noches en julio de 2019
Respuesta de Hilton Salalah Resort, el 14 ago. 2019
Dear valued Guest, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de Hilton Salalah Resort, el 14 ago. 2019
Dear valued Guest, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

IBRAHIM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
يستحق الأقامة بسبب الموظفين
اشكر الموظفين التأليه أسمائهم : ١- شاكر موظف في الاستقبال يقوم بخدمة التنزيل والمتابعة هذا من جنسية هندية هذا الموظف اعرفه منذو الأقامة العام الماضي مخلص وبشوش ويحب مساعدة النزلاء بالفندق . ٢- الموظفتين في مطعم الفندق وقت الإفطار الموظفة / هديل المصرية والموظفة لاأعرف اسمها وهي من جنسية تنزانيا أو جنسية أخرى من أفريقيا. . ٣- الموظف الفلبين في خدمة تنظيف الغرف . اشكرهم جميعآ على اخلاصهم ومثابرتهم بالعمل وخدمة النزلاء . هؤلاء واجهت منتجع صلالة أتمنى من ادارة الفندق تكريمهم على جهودهم ..
Se hospedó 11 noches en julio de 2019
Respuesta de Hilton Salalah Resort, el 14 ago. 2019
Dear IBRAHIM, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2019
Respuesta de Hilton Salalah Resort, el 4 ago. 2019
Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en julio de 2019
Respuesta de Hilton Salalah Resort, el 27 jul. 2019
Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort