I'm sorry for your poor experience with us. You did stay with us for 6 days and not once contacted us about the heat situation, dust/cough(?), Everything in the room was brand new and freshly remodeled. Our housekeeper had to wash the comforter 3 times with it still being stained after all the washing. $100 for a damage deposit is the common rate for housekeeping to replace damaged property. Most hotels collect a damage deposit at check-in, we did not that's why you received a "request" for a damage charge. The charge was dropped and you were not charged that amount. We are replacing this out of our pocket. Our internet was down that is why it was four days after your stay otherwise you would have been contacted right away. Once again we apologize for your poor stay and rating.