Habitación doble Deluxe, tina | Caja de seguridad en la habitación, cortinas blackout y insonorización
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Opiniones de numa | Mozart

3.5 out of 5
numa | Mozart
Franz-Josef-Straße 27, Salzburg, Salzburg

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 119 de 195 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 45 de 195 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 195 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 195 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 195 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Humberto

Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Humberto,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excelente

FRANCISCO

Le gustó: Limpieza, servicios, condiciones de la propiedad
It is very nice to be staying here in Numa.
Se hospedó 1 noche en julio de 2022
Respuesta de Matteo, el 26 jul. 2022
Dear Francisco, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo fue excelente en el hotel, excepto el sistema de climatización del cuarto, a pesar de tener aire acondicionado, no se llegaba a una temperatura confortable, incluso hizo calor durante la noche.
Se hospedó 2 noches en junio de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lo mejor la atención, aunque estaban remodelando no molesto.
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Hagai, new york

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
First class boutique hotel. Excellent. Deco, comfort, amenities, quiet My third stay there in the past few months. Will return if price is right (very big flacuations).
Se hospedó 1 noche en marzo de 2024
Respuesta de numa Guest Experience Team, el 10 abr. 2024
Dear Hagai,Thank you for your feedback!The opinion of our frequent guests means the world to us, and we appreciate your kind words. We wish you all the best, and we'll see you again soon.Best regards,numa Guest Experience Team

6/10 Aceptable

Ramin

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
What is good: - Awesome location - Looks nice and modern - Fancy shower What is bad: - Should be cleaner for the price. Generally, it was clean but a lot of dust on everything. - No daily cleaning - Almost no wifi, so don't count on it. Slow and discount all the time. - They have a WhatsApp bot that replies to you. If something goes wrong in my case wifi, there is no one to help and the communication with the bot gets you nowhere.
Se hospedó 2 noches en febrero de 2024
Respuesta de numa Guest Experience Team, el 7 mar. 2024
Dear Ramin,We are pleased to hear that you loved the location and the design of the rooms. We understand that a clean and tidy room is a basic requirement. We apologise for this unpleasant experience and also assure you that this is not our service standard. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. We do care very much about the comfort of our guests and would like to make amends for this mistake. Please get in touch if you have any further questions or concernsBest regards,numa Guest Experience Team

10/10 Excelente

Sam

Le gustó: Limpieza, servicios, condiciones de la propiedad
Various bus stops nearby along with the train station very easy to get around
Se hospedó 15 noches en enero de 2024
Respuesta de numa Guest Experience Team, el 14 feb. 2024
Dear Sam,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

4/10 Malo

Laszlo

Viaje de negocios
Le gustó: Limpieza
1,5h waiting support for onljne checkin
Se hospedó 2 noches en enero de 2024
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Dear Laszlo,Thank you for your feedback! Just wanted to give you a quick rundown on how our numas work! Our check-in is completely digital, so there’s no reception desk or lines to stand in. Instead, you’ll have a quick registration process before you arrive! On your arrival day, we’ll send you a PIN code, which you’ll use to access the building and your apartment anytime after 15:00. It’s super easy; you’ll love it!If we can get your room ready ahead of 15:00, we’ll let you know. All you have to do is complete the online registration. Remember: no registration, no PIN code, no fun! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We are continuously looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

10/10 Excelente

Dwain

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Best place for me and my girlfriend to sleep away from the crowds yet close enough to the old town. Check in was perfect. The storage lockers were awesome for our last day before our train in the afternoon. Definitely staying here next time I visit
Se hospedó 1 noche en diciembre de 2023
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Dear Dwain,We are thrilled to hear that you had a great experience with us. Your kind words about the amenities are greatly appreciated and we are delighted to know that you loved the location and the easy check-in process. We are looking forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excelente

Ronelle

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Dear Ronelle,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excelente

Emily

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Dear Emily,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Sehr schön und ruhig
Se hospedó 2 noches en diciembre de 2023
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Liebe Barbara, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,numa Guest Experience Team

8/10 Bueno

Julia, Hickling

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel was perfect for our needs . Good instruction for access via code & wifi. Quiet & comfortable . Easy to walk into city centre , including Christmas markets. Loved every minute. Only dropped a star for an issue with no hot water on one day of our stay. Had to enquire via messenger to resolve the issue. Communication was good. Would stay again 😀
Se hospedó 3 noches en diciembre de 2023
Respuesta de numa Guest Experience Team, el 30 ene. 2024
Dear Julia,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excelente

Nicolas

Le gustó: Limpieza y condiciones de la propiedad
great hotel
Se hospedó 2 noches en noviembre de 2023
Respuesta de numa Guest Experience Team, el 29 nov. 2023
Dear Nicolas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excelente

GREGORY

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to cultural events. Great place!
Se hospedó 1 noche en noviembre de 2023
Respuesta de numa Guest Experience Team, el 29 nov. 2023
Dear GREGORY,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 Excelente

Sascha

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de numa Guest Experience Team, el 22 nov. 2023
Lieber Sascha, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

2/10 Terrible

BAOKUN

No le gustó: Limpieza y condiciones de la propiedad
Worst hotel I’ve ever stayed! It
Se hospedó 4 noches en noviembre de 2023
Respuesta de numa Guest Experience Team, el 22 nov. 2023
Dear BAOKUN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home. Best regards,

10/10 Excelente

Hagai, new york

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Quiet, well decorated and comfortable room. Free. Water/beer/chips, good bath (though small) with heated floor. Very well designed and was pleasure to stay in. The only negative (with sometime is positive...) was the lack of any human interaction from reservation till checkout. All by email, receiving the code etc. Worked fine, but felt a bit strange... Perhaps this is the future...
Se hospedó 1 noche en noviembre de 2023
Respuesta de numa Guest Experience Team, el 15 nov. 2023
Dear Hagai,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 Excelente

Anastasia

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Unkompliziert und komfortabel (sehr bequeme Kissen Matratzen!). Absolute Emfehlung
Se hospedó 3 noches en noviembre de 2023
Respuesta de numa Guest Experience Team, el 15 nov. 2023
Liebe Anastasia, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Not worth it
For the price paid, it's just not worth it. We stayed here for 4 nights and it was just a hassle. There was NO reception desk which I wasn't aware of at the time of booking (I just thought the virtual supplemented an physical) and it was a hassle to whatsapp chat with them for anything and everything - from wifi, to getting toilet paper, iron etc. Everytime I was messaging with them, it was a waste of time on my holiday. For example, our shower didn't have enough pressure - so they asked me to make a video and share the issue (not what I want to do on a holiday!!), instead of sending someone over to have a look which is what is usually done in hotels as pricey as this one. There is also no housekeeping daily - which wasn't mentioned on their page either. The pros - location was great, good amenities, easy check in.
Se hospedó 4 noches en octubre de 2023
Respuesta de numa Guest Experience Team, el 27 oct. 2023
Dear Guest, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. At numa, we try to reduce our impact on our planet by reducing water usage and waste. For this reason, we provide weekly cleanings for reservations of more than 8 nights. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

2/10 Terrible

STEPHEN

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de numa Guest Experience Team, el 15 nov. 2023
Dear STEPHEN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 Excelente

Delia, London

Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent place, friendly staff, professional, all things very well organised except for the luggage lockers , some of which were faulty
Se hospedó 3 noches en octubre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Delia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excelente

Lindsay

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We really enjoyed our stay. It was close to everything, easy to get around, and the check in/out was very simple. Highly recommend!!
Se hospedó 2 noches en octubre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Lindsay,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Stephanie

Se hospedó 2 noches en octubre de 2023
Respuesta de numa Guest Experience Team, el 15 nov. 2023
Liebe Stephanie,Es würde uns sehr helfen, wenn du deine Erfahrungen mit einer Online-Bewertung teilen könntest, wo immer du willst. Nur zur Erinnerung: Wir haben Unterkünfte in ganz Europa, und wir würden uns freuen, dich wieder aufzunehmen! Wir wünschen dir eine gute Heimreise.Freundliche Grüße,

10/10 Excelente

selen

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear selen,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excelente

Andy

Viaje en pareja
A very comfortable room. Check in was easy.
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Andy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bueno

Lielong

Le gustó: Limpieza, servicios, condiciones de la propiedad
Although no reception it is convenient to have code to access our room. It is nice and clean. Coffee is good too.
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Lielong,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excelente

Susan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Susan,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bueno

Michael

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Michael,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bueno

Thomas

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Thomas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

bruce r

Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 15 nov. 2023
Dear bruce r,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 Excelente

Beverly

Le gustó: Limpieza y comodidad de las habitaciones
Lovely hotel
Loved this hotel! Beautiful spacious nicely decorated room with a comfy bed and every amenity you could ask for, all complimentary. Conveniently located near the train station, many dining options and tourist attractions, including old town. Nice restaurant/bar in the hotel. Complimentary luggage storage lockers. Had a glitch with virtual check-in but they were readily available by phone.
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear Beverly,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Aceptable

Alice

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Really poorly cleaned and maintained room. Disappointing
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 27 oct. 2023
Dear Alice,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

10/10 Excelente

HERCULANO

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear HERCULANO,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bueno

P. Robert

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice, recently renovated, well-priced. Within walking distance from the train station and the main sites. The self-serve check-in/out works great (assuming you have cell service). Offering free luggage storage lockers if the room isn’t ready is brilliant.
Se hospedó 2 noches en septiembre de 2023
Respuesta de numa Guest Experience Team, el 17 oct. 2023
Dear P. Robert,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Aceptable

karen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Bad service
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Juri

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Elizabeth, longniddry

Le gustó: Limpieza y condiciones de la propiedad
Very nicely decorated and big room. There is no staff on site but the self service work well. I found the links to the website often didn’t work on my phone but we managed to check in and out using other means. Hotel is in a nice and quiet area a short walk from the station but close to the main attractions
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Elvira

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

patricia

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Synne

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Dejligt værelse
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Nikolas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful room and close to shopping and attractions. Great stay at numa!
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Dan

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
There is no reception staff and this is a big downside for me. Room was small but clean and the bed was very comfortable. No air conditioning, but the room was actually pretty comfortable in spite of 90 degree F heat during the day. Staff in the restaurant (breakfast and dinner) were amazing and very professional.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Isabell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Retreat
Very beautiful remodeled room and bathroom. Outside of the hustle and bustle but still in good walking distance to all attractions. Very quiet neighborhood. Very responsive when I contacted them regarding needing more towels.
Shower in the bathroom
Bedroom
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Stephanie

No le gustó: Limpieza
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Sarah

Le gustó: Servicio y personal
Völlig unkompliziertes Buchen, Ein- und Auschecken, super Lage zwischen Altstadt und Bahnhof, alles fußläufig erreichbar
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Riswanto

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Lewis

Le gustó: Servicio y personal y condiciones de la propiedad
Numa is the perfect place to stay in Salzburg for a solo traveler looking to have a few days in the heart of the city. The location is ideal, quiet but still not far from the middle of the city. The included breakfast is well worth it and the rooms are amazing! Would highly recommend!
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023