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Opiniones de Comfort Suites San Antonio Airport North

2.5 out of 5
Comfort Suites San Antonio Airport North
14202 San Pedro Avenue, San Antonio, TX

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 149 de 342 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 97 de 342 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 342 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 342 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 342 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alma Veronica Arellano

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pidieron un deposito de $100 dlls. que no sabiamos.
Se hospedó 3 noches en enero de 2024
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Aceptable

Maria Isabel

Viaje familiar
Le gustó: Condiciones de la propiedad
No pudieron pasar a hacer la limpieza del cuarto ni una vez en mi estancia de una semana por falta de personal. No funcionaba el elevador
Se hospedó 6 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Bueno

Claudia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hicieron la limpieza de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bueno

Oscar

Se hospedó 1 noche en octubre de 2023
Respuesta de Aaron, el 14 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

8/10 Bueno

Oscar ignacio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien solo más mantenimiento a las alfombras
Se hospedó 1 noche en septiembre de 2023
Respuesta de Aaron, el 24 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excelente

Alma Veronica Arellano

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpia, muy espaciosa y comoda!!
Se hospedó 1 noche en mayo de 2023
Respuesta de Aaron, el 4 jun. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Aceptable

JUAN

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
la chapa electrónica de la puerta de la habitación dejó de funcionar el domingo en la noche que regresamos y no pudimos entrar, el encargado nos hizo ir 4 veces a la recepción para cambiar llaves y nada, él tampoco la pudo abrir. Nos dió un cuarto provisional mientras llegaba el de mantenimiento a abrirlo, despues de dos horas pudimos entrar al cuarto, cargando todas las compras del día (ya era media noche) y queríamos descansar. Por otra parte, el desayuno es decepcionante, malo.
Se hospedó 2 noches en julio de 2022
Respuesta de aaron, el 16 jul. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bueno

Carlos

Se hospedó 1 noche en mayo de 2022
Respuesta de Aaron, el 12 may. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future Comfort Suites

8/10 Bueno

Abraham

Viaje en pareja
Le gustó: Servicio y personal y servicios
Estaba bien por el precio pero en los pasillos, escaleras y elevador habia malos olores a humedad y tierra
Se hospedó 2 noches en abril de 2022
Respuesta de Aaron, el 25 abr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future Comfort Suites

6/10 Aceptable

Valeria

Se hospedó 1 noche en diciembre de 2021
Respuesta de Aaron, el 17 mar. 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

miriam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de aaron, el 30 sept. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bueno

Maria L

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Nesecitan más personal de limpieza y desayuno rico
Tiene unas camas cómodas y limpias! La limpieza solamente fueron 1 dia a limpiar en 4 que me quede ahí, el desayuno no nos gusto para nada! era comida congelada para calentar en el microondas y el día que iba usar la alberca no estaba disponible!!
Se hospedó 4 noches en julio de 2021
Respuesta de aaron, el 22 jul. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

2/10 Terrible

Yolanda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible! Pague tipo de habitación y me reservaron una inferior, los cristales estaban sucios de grasa de manos y había palomitas tiradas en el suelo en la cama
Se hospedó 1 noche en julio de 2021
Respuesta de aaron, el 18 jul. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bueno

Ruben

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de AARON, el 13 jun. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de aaron, el 31 may. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal y servicios
La ubicación es muy buena y también la relación valor vs precio. El desayuno es muy simple, con pocas opciones y ninguna de ellas saludable. En mi estancia de 4 noches, 1 día no hicieron limpieza en la habitación (pudo ser un problema de desorganización, o tenían mucho trabajo).
Se hospedó 4 noches en mayo de 2021
Respuesta de John, el 13 may. 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buenas camas y almohadas
Se hospedó 1 noche en abril de 2021
Respuesta de AARON, el 20 abr. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Aaron, el 20 ene. 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Las habitaciones muy cómodas, el desayuno creo que puede mejorar
Se hospedó 3 noches en noviembre de 2019
Respuesta de Aaron, el 22 nov. 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Guest Service Manager Comfort Suites Airport North

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de Aaron, el 6 sept. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio buen clima desayuno y atenció, alberca con agua caliente
Se hospedó 2 noches en julio de 2019
Respuesta de Aaron, el 23 jul. 2019
Thanks for staying with us. We appreciate your feedback! We look forward to seeing you on your next visit to San Antonio.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Es buen hotel , excelente ubicación ; solo un fallo en la luz del cuarto y tardaron más de media hora en reparar.
Se hospedó 1 noche en junio de 2019
Respuesta de Aaron, el 2 jul. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Reina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always stay here conveniently located near job site in SA.
Se hospedó 2 noches en mayo de 2024
Respuesta de GM, el 24 may. 2024
Dear Reina,Thank you for choosing our hotel for your stays during your work in SA. We're glad to hear that our location is convenient for you. We strive to provide a comfortable and efficient experience for our guests. We look forward to welcoming you back on your next trip. Safe travels!Warm regards,Hotel Management

10/10 Excelente

Eva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 14 may. 2024
Dear Eva,Thank you for your 5-star rating! We're delighted to know you enjoyed your stay at our hotel. We strive to offer our guests a memorable experience and your rating indicates we're succeeding. We'd love to hear more about your stay, and hope to welcome you back in the future. Warm regards,Hotel Management

6/10 Aceptable

Suzanna

Se hospedó 4 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Dear Suzanna,Thank you for taking the time to rate your stay. We're sorry to see it wasn't a full five-star experience and would love to know how we could have made your stay better. We appreciate your feedback as it helps us continually improve our services. We hope to have the opportunity to welcome you back for a truly exceptional experience in the future.Warm regards,Hotel Management

8/10 Bueno

Laura

Viaje en pareja
Property was nice and pleasant. Breakfast good of been of better quality and variety
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
Dear Laura, Thank you for your valuable feedback. We're thrilled to hear that you found our property pleasing. Your comments about our breakfast have been noted and we're committed to improving our offerings. We hope for another opportunity to enhance your experience with us. Warm regards,Hotel Management

2/10 Terrible

Patricia

Viaje familiar
Le gustó: Servicio y personal
Not safe
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Dear Patricia,We're deeply sorry to hear about your concerns regarding safety. We take all feedback seriously and your comments will be reviewed immediately. Our guest's welfare is our utmost priority and we're committed to providing a secure environment. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Aceptable

Marissa

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Marissa, Thank you for your rating. We wish we had more details about your stay, as we're always looking to improve our guests' experiences. Please feel free to share any feedback or suggestions you may have. We truly value your opinion and hope to welcome you back soon for a more enjoyable experience.Warm regards,Hotel Management

8/10 Bueno

diana

Viaje familiar con niños
Le gustó: Limpieza y servicios
Nothing
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Diana,Thank you for choosing us for your stay and taking the time to rate us. We're thrilled to see your 4-star rating. We're always striving to provide the best experiences for our guests and would love to hear any suggestions you might have for us. Looking forward to your next visit.Warm regards,Hotel Management

8/10 Bueno

Livia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access from freeway. Easy check-in. The carpets in both rooms I rented had stains. There was an unpleasant, weed like smell, in the hallway. Minimal breakfast. No-one was there to clean up the floor in the dining area during breakfast after someone spilled eggs everywhere. Sticky floors by elevator.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Dear Livia,Thank you for your valuable feedback. We're glad to know that you appreciated our convenient location and easy check-in process. However, we sincerely apologize for the issues you encountered with cleanliness and breakfast service. We strive to provide a comfortable and enjoyable stay for all our guests, and clearly we fell short this time. Rest assured, we're addressing these concerns with our team for improvements. We hope you'd consider staying with us again so we can provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Guadalupe

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
A/C was not working and clerk didnt know what to do. Will never stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Guadalupe,We deeply regret to hear about your experience with the A/C and our staff's response. Your comfort is our top priority and it's clear we fell short. We are taking your feedback seriously and will use it to improve our services. We hope you'll consider giving us another chance to provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Donna

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room service is only every other day . The AC was not cooling . The shower head attachment was missing .
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 17 feb. 2024
Dear Donna,We're truly sorry to hear about your recent experience at our hotel. Your feedback is incredibly important to us and we're taking immediate steps to address the issues you mentioned. We're committed to improving our services and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

8/10 Bueno

Terra

Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Mgmt, el 21 mar. 2024
Thank you for choosing us for your stay and taking the time to rate us. We're thrilled to see your 4-star rating. We're always striving to provide the best experiences for our guests and would love to hear any suggestions you might have for us. Looking forward to your next visit.Warm regards,Hotel Management

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service was very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 12 feb. 2024
Dear Jean,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our customer service to be very good. It's our constant endeavor to offer a memorable experience for our guests. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Elknie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excelente

Norma

Se hospedó 4 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Malo

Rosario M

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Neha

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Attendants were very nice and very helpful .
Se hospedó 10 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excelente

rey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Curtain didnt close completely but not a big deal.
Se hospedó 2 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the second Comfort Suites that i stayed at in my first 2 weeks here in, San Antonio. I myself am an 19 year Navy Veteran as well as being in the housekeeping and hospitality field for the same amount of time. I must say that this last Comfort Suites by far exceeded my expectation From the front desk customer service to the housekeeping outstanding attention to detail. The kindness and professionalism they showed me was overwhelming.I recommend that the Comfort Suites on, Vantage Way Road take a lesson from this, Comfort Suites on, San Pedro Avenue !! I also recommend to an future people looking for a relaxing and clean and safe environment to spend the night or more to come to this one!Job well done.
Se hospedó 4 noches en diciembre de 2023
Respuesta de AARON, el 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice hotel
The rooms are clean and big! Breakfast could be better. Food was cold when we went down to eat at 8 am.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Aaron, el 17 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Malo

Yolanda

No le gustó: Limpieza y condiciones de la propiedad
My toilet didn't work in the room I reserved so I had to move to another room and the floors were all nasty stained and it didn't have the handicap walk in shower I reserved
Se hospedó 1 noche en noviembre de 2023
Respuesta de aaron, el 15 nov. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Christie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de aaron, el 15 nov. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Malo

Reynalda

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Neglect + disrepair= unpleasant stay
I stayed here as part of a charity event I was participating in. To start, checkin was problematic. The late night desk clerk, while pleasant, tried to make me pay for a room that was prepaid. When I questioned the charge, he stumbled, then ran my card again behind the desk for the deposit. Never gave me a receipt. Then we got to the room. It was filthy. Potato sticks and visible dirt on the floor, bugs in both beds, and a roach on the wall- all reported to the front desk. Then the shower didn't work- first it didnt drain and then it ran out of water- reported to the front desk. Someone came to "fix it"- it still didnt drain properly until the last morning of our stay. The TV channels didn't work and just in general the stay was disappointing. All was not a fail, however. The location was prime. Breakfast was delicious and the staff was courteous and kind. There is a need for training and general upkeep and maintenance. I would not stay here again.
Se hospedó 3 noches en octubre de 2023
Respuesta de aaron, el 27 oct. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excelente

Carmen

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just a one night stay
It was a one night only stay before our travel to Austin Grad Prix. The Hotel has excellent commodities, location, the breakfast was on time and great. My only concern was about the cleanliness of the room, specially the rug floor, the room smell very very bad.
Se hospedó 1 noche en octubre de 2023
Respuesta de aaron, el 27 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Malo

Vicky

Viaje familiar
No le gustó: Limpieza y servicio y personal
I'll start with what was okay: Handicap parking available near the door. The mattress was fairly comfortable, although we laid on top of the bed without changing into PJ's. The not so okay: There was an awful stain was on the floor, in addition to the lamps and other furnishings in the room being extremely dusty (clearly not part of the housekeeping routine). Something was flying in the room and the front desk provided a spray. My expectations were moderate, but overall, I was very disappointed paying $140 for this room. Did not have breakfast, just got moving quickly the next morning.
Se hospedó 1 noche en octubre de 2023
Respuesta de erin, el 23 oct. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excelente

LILIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional!
Amazing overall!!! Our flight was delayed and had to check in at 2:00 am. No problem at all. Our room was ready. So comfortable. Had everything we need. Breakfast was very good, serice amazing. Pool and everything, awsome.
Se hospedó 2 noches en octubre de 2023
Respuesta de aaron, el 17 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Nice Stay in San Antonio
Nice & quiet, quick checkin. The back gate is locked so there is only one way in & out but that’s okay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Aaron, el 16 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Aceptable

Norberto

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de aaron, el 16 oct. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.