Dear Elizabeth, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear jose, We are happy you chose Extended Stay America for your recent visit to San Antonio. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Juan, thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area.  Sincerely, Hotel Management

We are delighted you had a great stay at Extended Stay America. However, we regret the inconvenience you experienced due to our grab-and-go breakfast. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

Martin, we appreciate the time you took to post your review of Extended Stay America. It was a pleasure to know you had a relaxing stay at our well-maintained property. However, we regret the inconvenience you had with your breakfast experience. Your generous rating is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management

Ricardo, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

Ruben, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

Please accept my sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action.We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Norma, thank you for being our guest. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit Extended Stay America again when in our city. Sincerely, Hotel Management

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management

Thank you for staying at Extended Stay America. It’s good to know you were happy with the cleanliness of your room and that you had a great stay here. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our facilities. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management

Miriam, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management

José, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management

Antonio, thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a relaxing stay in your well-maintained room and that our service along with our facilities was to your satisfaction. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management

Thank you for being our guest and for sharing your feedback. We are happy to know you had a good night’s sleep and that you had an overall nice stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management

Thanks for the kind review. We are delighted to know you were impressed with our well-maintained property and enjoyed our relaxing atmosphere. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are pleased your stay with us was comfortable. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management

Martinez, it was our pleasure having you as our guest at Extended Stay America and thank you for sharing your review with other travelers. We are happy to read that you enjoyed your stay and all our facilities and service were to your satisfaction. I will forward your positive feedback with my team. Please visit us again the next time you are in the area. Sincerely, General Manager

We appreciate you taking the time to share your feedback. It's great to read you liked our location, but I am sorry for the difficulties you experienced. Your review will be discussed with our team to make necessary corrections going forward. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager

Dear Patrocinia, We sincerely apologize for the discomfort caused by homeless individuals in the area and the issue with roaches in the hotel. Ensuring the safety and cleanliness of our property is paramount, and we take your concerns seriously. We will address these issues to create a more pleasant environment for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Amber, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount; we regret any lapses. Rest assured, we take cleanliness and pest control seriously and have implemented measures to address these issues promptly. Furthermore, our hotel strictly enforces a no-smoking policy in designated areas, and we apologize for any inconvenience caused by the odor in your room. We appreciate your understanding and feedback, and it would be our pleasure to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Brandee, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. We have noted your remarks about the noise and will take care of it on your next visit. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Sonia, Please accept our apologies for the disappointing experience with us. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management

Dear Grant, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jean, We sincerely apologize for the unwelcome experience you encountered during your stay. We understand the frustration with the pests and the inconvenience of the missing security lock. We have communicated your concerns to the appropriate teams, and pest control will be scheduled. Regarding your reimbursement concerns through Expedia, we regret any inconvenience caused. Your feedback is essential, and we will be working to address these issues. We appreciate your patience and hope you reconsider in the future.Sincerely,Hotel Management