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Opiniones de InTown Suites Extended Stay San Antonio Airport

2.5 out of 5
InTown Suites Extended Stay San Antonio Airport
6923 San Pedro Avenue, San Antonio, TX

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 15 de 41 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 10 de 41 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 41 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 41 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 41 opiniones" "

7.2/10

Limpieza

7.6/10

Servicio y personal

6.6/10

Servicios

7.2/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jewel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roach infested hotel
The hotel was infested with roaches. I deep cleaned the room and housekeeping couldn't even provide me a new blanket and new linens. I presented the issue to the general manager, corporate, your organization, and the health department. I want a refund.
Se hospedó 7 noches en julio de 2023

2/10 Terrible

Victor

Viaje familiar, Viaje familiar con niños
Closed on the weekend very inconvenient
Se hospedó 7 noches en marzo de 2023

4/10 Malo

ELIZABETH, AUSTIN

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The property was dirty and there were multiple people camped outside their door smoking on the balconies and side walk. The rooms were small. There were no amenities except the laundry room. The check-in process was vigorous and frustrating.
Se hospedó 7 noches en junio de 2022

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Purely Average, Bring your own amenities
Purely average. Good internet, water pressure, & location but… Expect to buy your own toilet paper, toiletries, towels, cups, plates, pots, etc. you have to sign stating you aware upon checkin but no notice about this when booking. I get the cups/plates but just one roll of toilet paper, no matter how long you stay, is disappointing. The heater spits out charcoal at you and will ruin your white sheets. The TV in rooms are awkwardly positioned so you’ll have to turn your head to see. The water shut off randomly 3 times when I needed it most & likely cut off other times I didn’t notice. Front desk will help you, but not willingly and they’ll remind you to read the notice you get upon checking in. Which covers them for the lack of amenities. If you don’t sign you can’t stay, and risk losing the your money if you cancel. I thought this was standard until I stayed in the Austin Uptown Suites. Much better experience and service. Overall they lack amenities/hospitality, but if you get a discounted rate, take it. Better than nothing if you’re spending weeks here and can afford/bring your own amenities.
Se hospedó 14 noches en febrero de 2022

6/10 Aceptable

Ann

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 8 noches en diciembre de 2021

2/10 Terrible

Barney

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
My check in was at 3pm. My room wasn’t ready- no refrigerator and hadn’t been cleaned. I couldn’t check in until around 5pm! The carpet was wet and stained. The room was dirty.
Se hospedó 28 noches en septiembre de 2021
Respuesta de Intownsuites Airport, el 21 oct. 2021
Hello Barney, We apologize for not meeting your expectations at the time of check in. Generally we let guest know that check in can be from 3pm-7pm. Due to the check outs and reassuring your room is satisfactory. We remove refrigerators out once after a guest has checked out to thoroughly rinse out. As for the carpet, we also have to shampoo the carpet so once again our sincerest apologies for the inconvenience we have caused during your time of check in. Thank you for your stay.

10/10 Excelente

Pete

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
As most of you already know at this property you pay for 1 week at a time. The staff is friendly the service is wonderful. There is a state of the art laundry room. Location is convenient to both downtown and San Antonio Airport and InTown suites has the best Hotel Wi-Fi in San Antonio. Whenever you turn the TV on all of the channels and programs gently scroll across the screen in big letters. Air conditioning is top notch. WOW!
Se hospedó 7 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Bathroom door was messed up but other than that i was ok
Se hospedó 7 noches en marzo de 2021

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay great staff
Se hospedó 14 noches en noviembre de 2020

8/10 Bueno

Celeste

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en septiembre de 2020

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
The hotel does not have enclosed hallways they are open. I experienced several mosquitoe bites and opted wearing jeans, leggings, or pants whenever I spent time in my room, especially at night.
Se hospedó 11 noches en julio de 2020

2/10 Terrible

Mel, San Antonio

Le gustó: Servicio y personal
No le gustó: Limpieza
The property was clean on the outside but the room was infested with roaches! The sheets were not changed and had hair on the pillow cases. Stained sheets and hair in the sheets as well. This place is not at the airport either. Lot further from the airport
Se hospedó 7 noches en junio de 2020

10/10 Excelente

Alice

Se hospedó 7 noches en mayo de 2020

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en febrero de 2020

6/10 Aceptable

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok but not great
It was ok but not great either people walking around at night like homeless and also saw a prostitute that just kept staring at us
Se hospedó 7 noches en marzo de 2020

10/10 Excelente

Tanya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great friendly staff clean rooms
Se hospedó 7 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was in a good locatiion and near stores i visit.
Se hospedó 7 noches en julio de 2019

8/10 Bueno

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2019

6/10 Aceptable

Miquita

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en junio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en mayo de 2019

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2019

10/10 Excelente

Cliente verificado

Se hospedó 8 noches en abril de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en marzo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en marzo de 2019

10/10 Excelente

Nanette L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spring Break in San Antonio!
Arriving after office hours was no problem. Onsite management was available 24/7. Location was great, I used VIA the local bus company from the airport to InTown Suites, and all week long for $12.00. The room was comfortable, never used the air conditioning. Groceries, Walgreens, and restaurants were all within walking distance. Enjoyed my stay: visited the Alamo, 4 missions, San Fernando Cathedral, Witte Museum and enjoyed time along the Riverwalk. Early checkout was no problem. Very early taxi to the airport was $10.55. Great location.
Se hospedó 7 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Courteous helpful cleanliness safe friendly. I love being on the property
Se hospedó 7 noches en marzo de 2019

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will stay again!
Staff was accommodating and so friendly. Room was clean and comfortable Price was unbeatable!
Se hospedó 7 noches en julio de 2018

8/10 Bueno

Lonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok stay
It was fine. Lady that works strret hours was a lil rude. Told us as men while cleaning out a truck that we had to put shirts on. Lol. Also checking oil she said we couldn't mechanic on the property. No big deal
Se hospedó 7 noches en julio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roaches in the rooms
It had roaches in the room. I asked to be moved, they first refused. Would not give me a refund. I finally was moved to a different room. Also had roaches and a water leak. I left the hotel
Se hospedó 12 noches en julio de 2018

2/10 Terrible

Tiffany

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Horrible
It was ok , however there was roaches and when I turned on the heater after showering the smoke detector went off . I did advise the office of both incidents as the manager said she would have pest control come and Walter being the worker on sight cine and check the heater however neither showed up the entire week .
Se hospedó 7 noches en junio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst place
The worst place ever. I don’t recommend it to anyone. The manager was so rude to me. They locked the door on my stuff and told me “to sleep on the street or whatever I want to go”
Se hospedó 8 noches en febrero de 2018

2/10 Terrible

Miranda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rude and unprofessional
The manager was very unprofessional and rude. The room was not very clean during check-in. There was mold around the tub. The a.c. had a horrible smell.
Se hospedó 7 noches en febrero de 2018

8/10 Bueno

Esther

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 12 noches en enero de 2018

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay; areas to improve in!!!!!!
The only concerns that came up for an extended stay hotel you would expect some utensils, plates, pots etc.,. I just taking small set they had nothing. Also I was really disappointed that they was no way to hook up to computer; only had WIFI and it was really bad. Otherwise this was a really nice hotel with clean rooms, not big but comfortable, facilities for laundry, great price, also lot of places to eat within walking distance best of all Airport was 2 mins away.

8/10 Bueno

Petra, Sachsen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Empfehlenswerte Unterkunft in Flughafennähe
Wir waren schon im vorigen Jahr für 2 Wochen hier. Da das Zimmer, das Hotel und die Umgebung nichts zu wünschen übrig ließen, haben wir dieses Jahr wieder gebucht. Brian, der Manager begrüßte uns mit den Worten "welcome back." Das ist unglaublich. Das gebuchte Zimmer war uns dann doch zu klein, es war kein Problem, nach einer Woche in ein größers umzuziehen. Inzwischen haben wir unseren Aufenthalt hier auf 4 Wochen ausgedehnt. Es gibt nichts zu beanstanden, im Gegenteil, wir fühlen uns sehr wohl hier, Brian, der immer freundliche, hilfsbereite und nette "Chef" achtet auf alles, was wichtig ist: Das Einhalten der Hausregeln sowie der Ordnung und Sauberkeit im und um das Gebäude.

10/10 Excelente

Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great room. Friendly check in. Everything was great!. Would definitely recommend!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones