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Opiniones de Staybridge Suites San Antonio, an IHG Hotel

3 out of 5
Staybridge Suites San Antonio, an IHG Hotel
66 Ne Loop 410, San Antonio, TX

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 540 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 104 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 1001 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
buenas instalaciones
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Solo la limpieza no la hacen diario, tienes que solicitarla al momento de hacer check in
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Karla

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encantó el hotel, la suite, los colchones son maravillosos, la alberca y la atención y servicio fueron excelentes
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Karen

Viaje familiar
Amo este hotel, nos encanta por ser un pequeño departamento, el desayuno es muy bueno, solo creo tienen que mejorar la limpieza de cocina y baño
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Juanita Castillo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Leonardo Javier

Viaje familiar
Le gustó: Servicio y personal y servicios
Lo que no me gustó fue que al entrar por primera vez a la habitación se percibía mucho olor a humedad y que nunca recibimos limpieza en la habitación
Se hospedó 3 noches en marzo de 2024

4/10 Malo

Jesus Ernesto

Viaje familiar
No le gustó: Limpieza y servicio y personal
No tienen personal suficiente, no limpiaron las habitaciones los días que se estipulo y en general muy sucio, que pena ver un hotel asi
Se hospedó 6 noches en febrero de 2024
Respuesta de John, el 18 feb. 2024
Good evening! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Luis Javier

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cómoda
Se hospedó 4 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

LUIS

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación y está a un lado de un restaurante Saltgrass.
Se hospedó 4 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Toda la estadía estuvo fantastica no tengo comentarios negativos
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

CARLOS

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Olga

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

8/10 Bueno

Adolfo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel está bien ubicado y sus habitaciones son confortables , en general muy bueno, pero ya es común que en hoteles de esta gama de cualquier cadena no hagan el aseo diario, pregunté al hacer el check in y confirmaron que no se hace diario a menos que sea con cargo extra. Por otro lado, cada vez que requerí toallas limpias el hotel no tuvo problema en cambiarlas. Los desayunos son los habituales de este gama. Definitivamente me hospedaría nuevamente
Se hospedó 4 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

8/10 Bueno

Cesar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La habitación de 10, el resto un 8/9
Un elevador no servía, el elevador se veía bastante desgastado por dentro, amén de que funcionaba solo de abajo para arriba. Los carros para maletas no eran los habituales, bastante incómodos y poco prácticos los que tienen, esto en mi opinión. Por lo demás la estancia fue muy placentera.
Se hospedó 2 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar
Excelente lugar, amplio, decoración, colores, funcionalidad de todo, desayuno muy rico y variado, muy buena ubucación para desplazarse a lugares de compras.
Se hospedó 2 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Myshjanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

4/10 Malo

sergio

No le gustó: Limpieza y condiciones de la propiedad
Un hotel deteriorado, las camas muy bien, la habitación aceptable, buenos desayunos , requiere una renovación importante
Se hospedó 5 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Armando

Se hospedó 9 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Carlos

Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

jonathan plancarte

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, good neiborghood
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelent
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

8/10 Bueno

Guillermo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Gilberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de John, el 13 dic. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

samuel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!

10/10 Excelente

Kiwon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de John, el 23 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Luis Alfredo

Se hospedó 2 noches en noviembre de 2023
Respuesta de John, el 23 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Ignacio Pérez

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encanta este hotel por la ubicación y por el desayuno, las instalaciones son excelentes, es muy bueno en precio. Solo que solo dejan siempre 2 toallas aún cuando la reservación era para 4 personas. Y como muchos hoteles en Estados Unidos pasa no hacen la limpieza diario. Sin embargo en todo lo demás es muy bueno.
Se hospedó 7 noches en octubre de 2023
Respuesta de John, el 9 nov. 2023
Your feedback is greatly valued and also extremely important to us. It was heartwarming to see all the fabulous scores that you gave us—you really made my day! I will make sure that the staff is aware of the great job they did while you were with us. It is wonderful to read about the experiences and connections we made during your stay. Again, thank you so much for your feedback, and have a wonderful day!

6/10 Aceptable

Mario

Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 27 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opción
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 3 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

6/10 Aceptable

Jaime

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 3 nov. 2023
Good morning. I would like to personally thank you for taking time out of your busy day to give a review of our hotel. Your feedback, both good and bad, is greatly valued and extremely important to us here at Staybridge Suites. Regarding the problems you encountered, I hope you will accept our sincerest apologies for falling short of our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to our team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!

8/10 Bueno

Veronica

Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 18 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

8/10 Bueno

Janeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la estancia, solo que de los 3 días que me quede solo 1 día hicieron limpieza
Se hospedó 3 noches en octubre de 2023
Respuesta de John, el 28 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

8/10 Bueno

DOMINGO

Le gustó: Limpieza y condiciones de la propiedad
Hasta ahora bien
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

Juan F

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

10/10 Excelente

ROSA LORENA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente
Se hospedó 1 noche en octubre de 2023
Respuesta de Aimee, el 16 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.

8/10 Bueno

Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Aimee, el 16 oct. 2023
Good morning! I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback, good and bad, is greatly valued and also extremely important to us. We strive to make each guest experience a memorable one, and I am very glad to know that you did enjoy your stay with us! Your feedback and suggestions are always welcome and I thank you for giving us your input. We loved having you here and are certainly looking forward to seeing you again sometime in the near future! Thank you so much for your review and have a wonderful day!

10/10 Excelente

Michael Ray

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excemente en todo. Me podría quedsr a vivir alli
Se hospedó 4 noches en septiembre de 2023
Respuesta de General Manager, el 28 sept. 2023
Wow! Thank you so much for your fantastic feedback. We're thrilled to hear that you found every aspect of your stay to be excellent and that you felt so comfortable that you could envision living here!Your kind words are truly heartwarming and a testament to the dedication and hard work of our entire team. We strive to create an environment that feels like a home away from home for our guests, and your comments indicate that we're succeeding in our mission.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again in the future, whether it's for a short visit or an extended stay!

8/10 Bueno

maria del valle

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Has a convenient location
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 28 sept. 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to have a convenient location.We understand the importance of convenience when it comes to choosing accommodation, and we're pleased that our location met your needs. If there are any specific places or attractions you'd like more information about or any additional ways we can enhance your stay, please don't hesitate to let us know. We're here to ensure that your future visits are just as convenient and enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Excelente

gerardo

Le gustó: Limpieza y comodidad de las habitaciones
Nesesita mejoras! Bien ubicado
Él hotel tienen muy Buena ubicación! Pero le falta mantenimiento,2 de los 3 elevadores no funcionan y el personal de recepción poco amable!
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 31 ago. 2023
Greetings from Staybridge Suites San Antonio Airport! We hope this email finds you well and that you had a safe journey back.First and foremost, we would like to express our gratitude for choosing to stay with us during your recent visit. We greatly appreciate your feedback, as it helps us improve our services and provide a better experience for our valued guests.We're pleased to hear that you liked our hotel's location. We understand the importance of convenience when it comes to accessing local attractions and amenities.However, we apologize for any inconvenience you experienced due to the elevator being down during your stay. Please accept our sincere apologies for this unexpected situation. We understand that a functioning elevator is crucial for our guests' comfort and ease of movement within the hotel.We want you to know that your feedback has been taken seriously, and we are actively addressing the elevator maintenance issue to ensure that such situations are minimized in the future. We are committed to providing a seamless and enjoyable experience for all our guests, and we're taking steps to prevent similar occurrences.Thank you once again for sharing your thoughts with us. Your feedback is invaluable in helping us refine our services and enhance our guests' overall experience. We look forward to the possibility of welcoming you back to Staybridge Suites and ensuring a truly enjoyable stay.

10/10 Excelente

gerardo

Le gustó: Limpieza y comodidad de las habitaciones
Fue una buena estancia,pudo haber Sido mejo! 2 unc
El personal ! La mitad muy amable los demás no tanto!
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 31 ago. 2023
Greetings from Staybridge Suites San Antonio! We hope this email finds you well and that you had a smooth journey back.First and foremost, we want to extend our sincere gratitude for choosing Staybridge Suites for your recent stay. Your feedback is of utmost importance to us, as it helps us identify areas of improvement and work towards providing a more enjoyable experience for our guests.We're thrilled to hear that you had positive interactions with some of our staff members during your stay. Delivering exceptional service is at the heart of what we do, and it's wonderful to know that some members of our team left a positive impression on you.However, we're truly sorry to learn that your experience with other staff members fell short of your expectations. Please accept our sincerest apologies for any inconveniences or concerns you encountered. Our goal is to ensure that every guest receives consistent and outstanding service from our entire team, and we're disappointed that we didn't meet that standard during your stay.If you decide to stay with us again in the future, we would be honored to have the opportunity to provide you with a more positive and memorable experience. Please feel free to communicate any preferences or special requests you may have, and we will do our best to ensure that your stay is exceptional in every way.Thank you once again for your honest feedback. We value your perspective and will use it to continually improve our services. We hope to have the privilege of hosting you again and exceeding your expectations in the future.

10/10 Excelente

Marianne

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buenas instalaciones, bien ubicado
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 7 ago. 2023
We hope this message finds you well. Thank you for choosing to stay with us at Staybridge Suites San Antonio Airport and for sharing your feedback with us. We are thrilled to hear that you found our hotel's facilities to be to your satisfaction.Ensuring that our guests have access to top-notch facilities is a key aspect of our commitment to delivering exceptional hospitality experiences. Knowing that you had a positive impression of our offerings brings us immense joy and motivation to maintain these high standards.Once again, thank you for your kind words and for choosing to stay with us. If you plan to visit our city again in the future, we would be absolutely delighted to host you once more and create another memorable stay.

8/10 Bueno

Adriana

Se hospedó 4 noches en julio de 2023
Respuesta de General Manager, el 16 ago. 2023
Thank you for taking the time to provide us with your feedback and for choosing to stay at Staybridge Suites San Antonio Airport. We sincerely appreciate your input and are glad to hear that you had a positive experience overall during your stay.Your rating of 4 out of 5 indicates that there might have been some aspects that fell short of your expectations. We are always looking for ways to improve, and your feedback is invaluable in helping us identify areas where we can enhance our services.We're delighted that you enjoyed your stay overall, and we hope to have the opportunity to welcome you back in the future, so we can work towards earning that 5-star rating from you. Please don't hesitate to reach out if you have any further feedback or questions.Thank you once again for choosing Staybridge Suites San Antonio Airport. We value your business and hope to see you again soon.

10/10 Excelente

JOSE LUIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Las camas ya se sienten demasiado suaves y te hundes.
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager, el 25 jul. 2023
Thank you for choosing to stay at Staybridge Suites San Antonio Airport and we appreciate you sharing your feedback with us. We are sorry to hear that the beds did not meet your comfort preferences during your stay.At Staybridge Suites, we strive to provide accommodation that cater to the varying preferences of our guests. We understand that bed firmness is a personal preference, and we regret that our beds were too soft for your liking.We genuinely value your feedback, as it helps us identify areas where we can make improvements. Please know that we will take your comments into consideration and assess the possibility of offering firmer bedding options for guests who prefer a different level of support.Your satisfaction is essential to us, and we are committed to continuously enhancing our guests' experiences. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Thank you again for choosing Staybridge Suites San Antonio. We look forward to hosting you again soon.

6/10 Aceptable

Sandra j

Se hospedó 4 noches en junio de 2023
Respuesta de General Manager, el 22 jun. 2023
Sandra j, Thank you for taking the time to rate your recent stay at our hotel. However, we noticed that you did not provide specific feedback along with your low rating.We sincerely apologize if your experience did not meet your expectations. We strive to provide exceptional service to all our guests and ensure that they have a comfortable and enjoyable stay. Without more specific information about your concerns, it becomes challenging for us to address and rectify any issues you may have encountered.We value your feedback and hope to have the opportunity to make it right and regain your trust in our hotel. Thank you for choosing Staybridge Suites San Antonio.

10/10 Excelente

Cecilia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agradable y personal muy. Amable
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 21 jun. 2023
Thank you for choosing to stay at Staybridge Suites San Antonio Airport, and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very nice, personable, and gentle during your stay.Our team takes great pride in providing exceptional service to our guests, and your kind words serve as a wonderful encouragement to our staff members. We believe that genuine hospitality and personalized care are essential in creating a memorable experience for our guests, and we are thrilled that our team was able to make a positive impression on you.Your feedback is truly appreciated, and we will be sure to share your comments with our staff. It is their dedication and commitment to delivering outstanding service that sets us apart, and your recognition motivates us to continue exceeding guest expectations.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warmest regards.

6/10 Aceptable

Jesus

Viaje familiar con niños
El hotel tiene una ubicación privilegiada, pero NO ES POSIBLE QUE NO TUVIERAN JABON PARA LAVARSE LAS MANOS EN LAS HABITACIONES, MUY LAMENTABLE YA QUE ESTUVIMOS 4 NOCHES CON MI FAMILIA Y NUNCA PUDIERON PROVEER DE UN ARTICULO DE HIGIENE PERSONAL TAN ELEMENTAL!!! MUY MAL!!!
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 29 may. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites San Antonio- Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments

10/10 Excelente

Manuel

Se hospedó 2 noches en abril de 2023
Respuesta de General Manager, el 2 jun. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SAN ANTONIO-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites

6/10 Aceptable

Gerardo

Viaje familiar
No le gustó: Servicio y personal
El hotel está muy bien ubicado, pero mi experiencia no fue la mejor: No hacen la limpieza de la habitación todos los días El personal no es muy amable Las camas son cómodas, pero necesitan renovar urgentemente las toallas. En conclusión, considero que el valor de lo que recibí no corresponde a la tarifa que pagué
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 29 may. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites San Antonio- Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments

10/10 Excelente

Yanira

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 2 jun. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SAN ANTONIO-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites