Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 540 de 1001 opiniones" "
10 - Excelente
540
Puntuación de 8, es decir, Bueno. Basada en 248 de 1001 opiniones" "
8 - Bueno
248
Puntuación de 6, es decir, Aceptable. Basada en 104 de 1001 opiniones" "
6 - Aceptable
104
Puntuación de 4, es decir, Malo. Basada en 53 de 1001 opiniones" "
4 - Malo
53
Puntuación de 2, es decir, Terrible. Basada en 56 de 1001 opiniones" "
2 - Terrible
56
8.4/10
Limpieza
8.6/10
Servicio y personal
8.0/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Kelly
Viaje familiar
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
buenas instalaciones
Kelly
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
Kelly
Viaje familiar
4 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Solo la limpieza no la hacen diario, tienes que solicitarla al momento de hacer check in
Kelly
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Karla
Viaje familiar con niños
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encantó el hotel, la suite, los colchones son maravillosos, la alberca y la atención y servicio fueron excelentes
Karla
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
Karen
Viaje familiar
31 mar. 2024
Amo este hotel, nos encanta por ser un pequeño departamento, el desayuno es muy bueno, solo creo tienen que mejorar la limpieza de cocina y baño
Karen
Se hospedó 3 noches en marzo de 2024
10/10 Excelente
Juanita Castillo
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente
Juanita Castillo
Se hospedó 3 noches en enero de 2024
10/10 Excelente
Antonio
23 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Antonio
Se hospedó 1 noche en marzo de 2024
6/10 Aceptable
Leonardo Javier
Viaje familiar
22 mar. 2024
Le gustó: Servicio y personal y servicios
Lo que no me gustó fue que al entrar por primera vez a la habitación se percibía mucho olor a humedad y que nunca recibimos limpieza en la habitación
Leonardo Javier
Se hospedó 3 noches en marzo de 2024
4/10 Malo
Jesus Ernesto
Viaje familiar
12 feb. 2024
No le gustó: Limpieza y servicio y personal
No tienen personal suficiente, no limpiaron las habitaciones los días que se estipulo y en general muy sucio, que pena ver un hotel asi
Jesus Ernesto
Se hospedó 6 noches en febrero de 2024
Respuesta de John, el 18 feb. 2024
Good evening! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Luis Javier
Viaje familiar con niños
6 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cómoda
Luis Javier
Se hospedó 4 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
LUIS
Viaje familiar con niños
5 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación y está a un lado de un restaurante Saltgrass.
LUIS
Se hospedó 4 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Kelly
Viaje familiar
11 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Toda la estadía estuvo fantastica no tengo comentarios negativos
Kelly
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
CARLOS
Viaje familiar
8 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
CARLOS
Se hospedó 3 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Olga
Viaje familiar
7 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Olga
Se hospedó 1 noche en enero de 2024
Respuesta de John, el 9 feb. 2024
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
8/10 Bueno
Adolfo
Viaje familiar con niños
6 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel está bien ubicado y sus habitaciones son confortables , en general muy bueno, pero ya es común que en hoteles de esta gama de cualquier cadena no hagan el aseo diario, pregunté al hacer el check in y confirmaron que no se hace diario a menos que sea con cargo extra. Por otro lado, cada vez que requerí toallas limpias el hotel no tuvo problema en cambiarlas. Los desayunos son los habituales de este gama. Definitivamente me hospedaría nuevamente
Adolfo
Se hospedó 4 noches en enero de 2024
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
8/10 Bueno
Cesar
Viaje familiar
6 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La habitación de 10, el resto un 8/9
Un elevador no servía, el elevador se veía bastante desgastado por dentro, amén de que funcionaba solo de abajo para arriba. Los carros para maletas no eran los habituales, bastante incómodos y poco prácticos los que tienen, esto en mi opinión. Por lo demás la estancia fue muy placentera.
Cesar
Se hospedó 2 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Patricia
Viaje familiar
5 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar
Excelente lugar, amplio, decoración, colores, funcionalidad de todo, desayuno muy rico y variado, muy buena ubucación para desplazarse a lugares de compras.
Patricia
Se hospedó 2 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Myshjanna
4 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Myshjanna
Se hospedó 1 noche en enero de 2024
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
4/10 Malo
sergio
3 ene. 2024
No le gustó: Limpieza y condiciones de la propiedad
Un hotel deteriorado, las camas muy bien, la habitación aceptable, buenos desayunos , requiere una renovación importante
sergio
Se hospedó 5 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Armando
2 ene. 2024
Armando
Se hospedó 9 noches en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Carlos
1 ene. 2024
Carlos
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good Afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
jonathan plancarte
Viaje familiar con niños
1 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, good neiborghood
jonathan plancarte
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Carlos
31 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelent
Carlos
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
8/10 Bueno
Guillermo
Viaje familiar
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Guillermo
Se hospedó 1 noche en diciembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Gilberto
Viaje familiar
7 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gilberto
Se hospedó 3 noches en diciembre de 2023
Respuesta de John, el 13 dic. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
samuel
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
samuel
Se hospedó 3 noches en noviembre de 2023
Respuesta de John, el 9 feb. 2024
Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
10/10 Excelente
Kiwon
Viaje familiar
21 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kiwon
Se hospedó 2 noches en noviembre de 2023
Respuesta de John, el 23 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Luis Alfredo
20 nov. 2023
Luis Alfredo
Se hospedó 2 noches en noviembre de 2023
Respuesta de John, el 23 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Ignacio Pérez
Viaje familiar
6 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encanta este hotel por la ubicación y por el desayuno, las instalaciones son excelentes, es muy bueno en precio. Solo que solo dejan siempre 2 toallas aún cuando la reservación era para 4 personas. Y como muchos hoteles en Estados Unidos pasa no hacen la limpieza diario.
Sin embargo en todo lo demás es muy bueno.
Ignacio Pérez
Se hospedó 7 noches en octubre de 2023
Respuesta de John, el 9 nov. 2023
Your feedback is greatly valued and also extremely important to us. It was heartwarming to see all the fabulous scores that you gave us—you really made my day! I will make sure that the staff is aware of the great job they did while you were with us. It is wonderful to read about the experiences and connections we made during your stay. Again, thank you so much for your feedback, and have a wonderful day!
6/10 Aceptable
Mario
4 nov. 2023
Mario
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 27 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Martin
29 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opción
Martin
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 3 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
6/10 Aceptable
Jaime
29 oct. 2023
Le gustó: Servicio y personal
Jaime
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 3 nov. 2023
Good morning. I would like to personally thank you for taking time out of your busy day to give a review of our hotel. Your feedback, both good and bad, is greatly valued and extremely important to us here at Staybridge Suites. Regarding the problems you encountered, I hope you will accept our sincerest apologies for falling short of our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to our team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!
8/10 Bueno
Veronica
26 oct. 2023
Veronica
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 18 nov. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
8/10 Bueno
Janeth
Viaje familiar
24 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la estancia, solo que de los 3 días que me quede solo 1 día hicieron limpieza
Janeth
Se hospedó 3 noches en octubre de 2023
Respuesta de John, el 28 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
8/10 Bueno
DOMINGO
23 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
Hasta ahora bien
DOMINGO
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
Juan F
22 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan F
Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
10/10 Excelente
ROSA LORENA
Viaje en grupo
16 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente
ROSA LORENA
Se hospedó 1 noche en octubre de 2023
Respuesta de Aimee, el 16 oct. 2023
I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
8/10 Bueno
Eduardo
Viaje familiar
8 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Eduardo
Se hospedó 3 noches en septiembre de 2023
Respuesta de Aimee, el 16 oct. 2023
Good morning! I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback, good and bad, is greatly valued and also extremely important to us. We strive to make each guest experience a memorable one, and I am very glad to know that you did enjoy your stay with us! Your feedback and suggestions are always welcome and I thank you for giving us your input. We loved having you here and are certainly looking forward to seeing you again sometime in the near future! Thank you so much for your review and have a wonderful day!
10/10 Excelente
Michael Ray
Viaje familiar
26 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excemente en todo. Me podría quedsr a vivir alli
Michael Ray
Se hospedó 4 noches en septiembre de 2023
Respuesta de General Manager, el 28 sept. 2023
Wow! Thank you so much for your fantastic feedback. We're thrilled to hear that you found every aspect of your stay to be excellent and that you felt so comfortable that you could envision living here!Your kind words are truly heartwarming and a testament to the dedication and hard work of our entire team. We strive to create an environment that feels like a home away from home for our guests, and your comments indicate that we're succeeding in our mission.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again in the future, whether it's for a short visit or an extended stay!
8/10 Bueno
maria del valle
Viaje en pareja
26 sept. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Has a convenient location
maria del valle
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 28 sept. 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to have a convenient location.We understand the importance of convenience when it comes to choosing accommodation, and we're pleased that our location met your needs. If there are any specific places or attractions you'd like more information about or any additional ways we can enhance your stay, please don't hesitate to let us know. We're here to ensure that your future visits are just as convenient and enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future!
10/10 Excelente
gerardo
31 ago. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Nesesita mejoras! Bien ubicado
Él hotel tienen muy Buena ubicación! Pero le falta mantenimiento,2 de los 3 elevadores no funcionan y el personal de recepción poco amable!
gerardo
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 31 ago. 2023
Greetings from Staybridge Suites San Antonio Airport! We hope this email finds you well and that you had a safe journey back.First and foremost, we would like to express our gratitude for choosing to stay with us during your recent visit. We greatly appreciate your feedback, as it helps us improve our services and provide a better experience for our valued guests.We're pleased to hear that you liked our hotel's location. We understand the importance of convenience when it comes to accessing local attractions and amenities.However, we apologize for any inconvenience you experienced due to the elevator being down during your stay. Please accept our sincere apologies for this unexpected situation. We understand that a functioning elevator is crucial for our guests' comfort and ease of movement within the hotel.We want you to know that your feedback has been taken seriously, and we are actively addressing the elevator maintenance issue to ensure that such situations are minimized in the future. We are committed to providing a seamless and enjoyable experience for all our guests, and we're taking steps to prevent similar occurrences.Thank you once again for sharing your thoughts with us. Your feedback is invaluable in helping us refine our services and enhance our guests' overall experience. We look forward to the possibility of welcoming you back to Staybridge Suites and ensuring a truly enjoyable stay.
10/10 Excelente
gerardo
29 ago. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Fue una buena estancia,pudo haber Sido mejo! 2 unc
El personal ! La mitad muy amable los demás no tanto!
gerardo
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 31 ago. 2023
Greetings from Staybridge Suites San Antonio! We hope this email finds you well and that you had a smooth journey back.First and foremost, we want to extend our sincere gratitude for choosing Staybridge Suites for your recent stay. Your feedback is of utmost importance to us, as it helps us identify areas of improvement and work towards providing a more enjoyable experience for our guests.We're thrilled to hear that you had positive interactions with some of our staff members during your stay. Delivering exceptional service is at the heart of what we do, and it's wonderful to know that some members of our team left a positive impression on you.However, we're truly sorry to learn that your experience with other staff members fell short of your expectations. Please accept our sincerest apologies for any inconveniences or concerns you encountered. Our goal is to ensure that every guest receives consistent and outstanding service from our entire team, and we're disappointed that we didn't meet that standard during your stay.If you decide to stay with us again in the future, we would be honored to have the opportunity to provide you with a more positive and memorable experience. Please feel free to communicate any preferences or special requests you may have, and we will do our best to ensure that your stay is exceptional in every way.Thank you once again for your honest feedback. We value your perspective and will use it to continually improve our services. We hope to have the privilege of hosting you again and exceeding your expectations in the future.
10/10 Excelente
Marianne
Viaje familiar con niños
6 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buenas instalaciones, bien ubicado
Marianne
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 7 ago. 2023
We hope this message finds you well. Thank you for choosing to stay with us at Staybridge Suites San Antonio Airport and for sharing your feedback with us. We are thrilled to hear that you found our hotel's facilities to be to your satisfaction.Ensuring that our guests have access to top-notch facilities is a key aspect of our commitment to delivering exceptional hospitality experiences. Knowing that you had a positive impression of our offerings brings us immense joy and motivation to maintain these high standards.Once again, thank you for your kind words and for choosing to stay with us. If you plan to visit our city again in the future, we would be absolutely delighted to host you once more and create another memorable stay.
8/10 Bueno
Adriana
26 jul. 2023
Adriana
Se hospedó 4 noches en julio de 2023
Respuesta de General Manager, el 16 ago. 2023
Thank you for taking the time to provide us with your feedback and for choosing to stay at Staybridge Suites San Antonio Airport. We sincerely appreciate your input and are glad to hear that you had a positive experience overall during your stay.Your rating of 4 out of 5 indicates that there might have been some aspects that fell short of your expectations. We are always looking for ways to improve, and your feedback is invaluable in helping us identify areas where we can enhance our services.We're delighted that you enjoyed your stay overall, and we hope to have the opportunity to welcome you back in the future, so we can work towards earning that 5-star rating from you. Please don't hesitate to reach out if you have any further feedback or questions.Thank you once again for choosing Staybridge Suites San Antonio Airport. We value your business and hope to see you again soon.
10/10 Excelente
JOSE LUIS
22 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Las camas ya se sienten demasiado suaves y te hundes.
JOSE LUIS
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager, el 25 jul. 2023
Thank you for choosing to stay at Staybridge Suites San Antonio Airport and we appreciate you sharing your feedback with us. We are sorry to hear that the beds did not meet your comfort preferences during your stay.At Staybridge Suites, we strive to provide accommodation that cater to the varying preferences of our guests. We understand that bed firmness is a personal preference, and we regret that our beds were too soft for your liking.We genuinely value your feedback, as it helps us identify areas where we can make improvements. Please know that we will take your comments into consideration and assess the possibility of offering firmer bedding options for guests who prefer a different level of support.Your satisfaction is essential to us, and we are committed to continuously enhancing our guests' experiences. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Thank you again for choosing Staybridge Suites San Antonio. We look forward to hosting you again soon.
6/10 Aceptable
Sandra j
21 jun. 2023
Sandra j
Se hospedó 4 noches en junio de 2023
Respuesta de General Manager, el 22 jun. 2023
Sandra j, Thank you for taking the time to rate your recent stay at our hotel. However, we noticed that you did not provide specific feedback along with your low rating.We sincerely apologize if your experience did not meet your expectations. We strive to provide exceptional service to all our guests and ensure that they have a comfortable and enjoyable stay. Without more specific information about your concerns, it becomes challenging for us to address and rectify any issues you may have encountered.We value your feedback and hope to have the opportunity to make it right and regain your trust in our hotel. Thank you for choosing Staybridge Suites San Antonio.
10/10 Excelente
Cecilia
Viaje familiar
20 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agradable y personal muy. Amable
Cecilia
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 21 jun. 2023
Thank you for choosing to stay at Staybridge Suites San Antonio Airport, and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very nice, personable, and gentle during your stay.Our team takes great pride in providing exceptional service to our guests, and your kind words serve as a wonderful encouragement to our staff members. We believe that genuine hospitality and personalized care are essential in creating a memorable experience for our guests, and we are thrilled that our team was able to make a positive impression on you.Your feedback is truly appreciated, and we will be sure to share your comments with our staff. It is their dedication and commitment to delivering outstanding service that sets us apart, and your recognition motivates us to continue exceeding guest expectations.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warmest regards.
6/10 Aceptable
Jesus
Viaje familiar con niños
29 abr. 2023
El hotel tiene una ubicación privilegiada, pero NO ES POSIBLE QUE NO TUVIERAN JABON PARA LAVARSE LAS MANOS EN LAS HABITACIONES, MUY LAMENTABLE YA QUE ESTUVIMOS 4 NOCHES CON MI FAMILIA Y NUNCA PUDIERON PROVEER DE UN ARTICULO DE HIGIENE PERSONAL TAN ELEMENTAL!!!
MUY MAL!!!
Jesus
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 29 may. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites San Antonio- Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments
10/10 Excelente
Manuel
10 abr. 2023
Manuel
Se hospedó 2 noches en abril de 2023
Respuesta de General Manager, el 2 jun. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SAN ANTONIO-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites
6/10 Aceptable
Gerardo
Viaje familiar
7 abr. 2023
No le gustó: Servicio y personal
El hotel está muy bien ubicado, pero mi experiencia no fue la mejor:
No hacen la limpieza de la habitación todos los días
El personal no es muy amable
Las camas son cómodas, pero necesitan renovar urgentemente las toallas.
En conclusión, considero que el valor de lo que recibí no corresponde a la tarifa que pagué
Gerardo
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 29 may. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites San Antonio- Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments
10/10 Excelente
Yanira
Viaje de negocios
4 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yanira
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 2 jun. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SAN ANTONIO-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites