Terraza o patio

Opiniones de TownePlace Suites by Marriott San Antonio Airport

3 out of 5
TownePlace Suites by Marriott San Antonio Airport
214 N.E. Loop 410, San Antonio, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 605 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 264 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1002 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

samuel

Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 24 ene. 2024
Dear Samuel, Thank you for the generous rating regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Vanessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 1 ene. 2024
Dear Vanessa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites San Antonio Airport; we hope to see you again soon. Happy Holidays and Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Juan Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TownePace San Antonio
Buena experiencia. Excelente ubicación, cómodo, seguro, excelente actitud del personal.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Dear Mr. Carlos, Thank you for taking the time to share your feedback regarding your recent stay at TownePlace Suites San Antonio Airport. We are delighted to hear that you enjoyed our convenient location, comfortable atmosphere, and attentive service. We look forward to welcoming you back for another incredible visit.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Silvia

Viaje familiar
Le gustó: Servicios
Buenas instalaciones, la cocina muy equipada, buen desayuno
Se hospedó 4 noches en agosto de 2023
Respuesta de General Manager, el 15 ago. 2023
Dear Silvia, We appreciate you taking the time to share your kind review with fellow travelers online. We are glad you were impressed with the accommodations, in-room amenities, and the breakfast we serve. It was a pleasure hosting your visit, and we look forward to welcoming you back to TownePlace Suites San Antonio Airport.Sincerely,Enrique Guadarrama,General Manager

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena experiencia
Hotel cómodo y bien ubicado. El personal es sumamente amable y servicial. Habitación agradable. Desayuno bien. Estacionamiento ok.
Se hospedó 2 noches en mayo de 2023
Respuesta de General Manager, el 11 may. 2023
Dear Mr. Carlos, Thank you for the generous rating and for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us met these expectations. We are also happy you loved our delicious breakfast. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Juan Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena experiencia, fácil de llegar, cómodo, personal amable, estacionamiento accesible
Se hospedó 3 noches en abril de 2023
Respuesta de General Manager, el 13 abr. 2023
Dear M. Carlos, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Bueno

Cinthia

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 1 may. 2023
Dear Cinthia, Thank you for your rating of TownePlace Suites San Antonio Airport. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Enrique Guadarrama,General Manager

8/10 Bueno

Genaro Presas

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Me gusto la limpieza, y el desayuno muy completo y el mall muy cerca.
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 14 feb. 2023
Dear Genaro, Thank you for sharing your kind review of Towneplace Suites San Antonio Airport. We are pleased to know our convenient location, refreshing hotel, and delectable breakfast made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique Guadarrama,General Manager

10/10 Excelente

ISRAEL

Se hospedó 2 noches en enero de 2023
Respuesta de Enrique Guadarrama General Manager, el 18 ene. 2023
Dear Israel, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites San Antonio Airport, and we look forward to welcoming you back soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

JOSE IGNACIO

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena ubicación
Respuesta de General Manager, el 6 ene. 2023
Dear Mr. Ignacio, Thank you for sharing your kind review for TownePlace Suites San Antonio Airport. We are pleased to know our convenient location made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

6/10 Aceptable

Javier

Viaje familiar
No me gusto el desayuno
Se hospedó 1 noche en diciembre de 2022
Respuesta de General Manager, el 23 dic. 2022
Dear Javier, Thank you for taking time out of your day to post a review. We regret your disappointment regarding the breakfast we served. We have noted your feedback as we continuously strive to improve our services and want our guests to start their day off right. We hope the rest of your stay was a pleasant one and that you will choose us again. Sincerely,Enrique Guadarrama,General Manager

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena estancia
Buen hotel, muy limpio
Se hospedó 2 noches en noviembre de 2022
Respuesta de General Manager , el 15 nov. 2022
Dear Ricardo, Thank you for the nice rating of Towneplace Suites San Antonio Airport. We are delighted you enjoyed your overall time with us. We hope you will come back to see us soon, and we wish you all the best with your travels.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy amplia la habitación, excelente servicio
Se hospedó 5 noches en octubre de 2022
Respuesta de General Manager, el 20 oct. 2022
Dear Guest, It was a pleasure reading your review of Towneplace Suites San Antonio Airport. We are glad you liked our spacious accommodations and that we have an exceptional team whose top priority is making sure every guest is comfortable. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excelente

Juan Carlos

Se hospedó 3 noches en octubre de 2022
Respuesta de General Manager, el 10 oct. 2022
Dear Juan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites San Antonio Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Enrique Guadarrama,General Manager

8/10 Bueno

Yunior

Se hospedó 1 noche en marzo de 2022
Respuesta de General Manager, el 4 may. 2023
Dear Yunior, Thank you for rating your experience at TownePlace Suites San Antonio Airport. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Enrique GuadarramaGeneral Manager

6/10 Aceptable

CARLOS

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en diciembre de 2021
Respuesta de General Manager, el 5 ene. 2022
Dear Carlos, thank you for your recent visit. We hope that overall you had a pleasant stay. However, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Liliana Cortes

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rapidez para el check in y check out
Se hospedó 2 noches en noviembre de 2021
Respuesta de General Manager, el 4 dic. 2021
Dear Liliana, we are delighted you had an excellent stay at Towneplace Suites San Antonio Airport. We appreciate you mentioning our smooth check-in and check-out experience. Reviews such as yours mean a lot! We look forward to welcoming you all back soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Moises

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Las instalaciones están muy limpias y las habitaciones cuentan con un excelente equipamiento. La atención del personal es muy amable. 100 % recomendable
Se hospedó 3 noches en octubre de 2021
Respuesta de General Manager, el 24 oct. 2021
Dear Moises, thank you for the kind recommendation and generous rating of Towneplace Suites San Antonio Airport. We are delighted you enjoyed everything we have to offer, including our comfortable accommodations, thoughtful amenities, and courteous staff. We hope you will come back to see us soon, and we wish you all the best with your travels. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Alma Zulema

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo exelente
Se hospedó 2 noches en octubre de 2021
Respuesta de General Manager, el 21 oct. 2021
Dear Alma, thank you for the generous rating and for your comments regarding your time at Towneplace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Sandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 2 noches en octubre de 2021
Respuesta de General Manager, el 19 oct. 2021
Dear Sandra, thank you for taking the time to share that your stay at TownePlace Suites by Marriott San Antonio Airport was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Ernesto

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien ubicado. Al lado del aeropuerto y del Mall.
Se hospedó 3 noches en octubre de 2021
Respuesta de General Manager, el 8 oct. 2021
Dear Ernesto, thank you for choosing TownePlace Suites San Antonio Airport. We are glad our location was convenient for everything you wanted to do on this visit, and you had a pleasant stay. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Elizabeth, San Antonio

Le gustó: Limpieza y servicio y personal
Very nice although my stay was short. Thanks
Se hospedó 1 noche en septiembre de 2021
Respuesta de General Manager, el 22 sept. 2021
Dear Elizabeth, thank you for rating your stay at TownePlace Suites San Antonio Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comentario estancia agradable
Las personas de recepción muy amables y serviciales (el turno de la tarde era el mejor); el personal de limpieza, el desayuno y la habitación estuvieron muy bien, el hotel cuenta con estacionamiento incluido, la estancia en general fue muy grata; lo unico es que el encargado de mantenimiento del hotel se porto hostil no sabemos si fue una confusión o un tema de racismo, exceptuando ese inconveniente la estancia fue muy agradable.
Se hospedó 4 noches en agosto de 2021
Respuesta de General Manager, el 4 sept. 2021
Dear Erick, thank you for being a guest at Towneplace Suites San Antonio Airport. We are glad to know you were pleased with our courteous staff, comfortable rooms, and parking service. However, we regret not meeting some of your expectations. We appreciate your feedback, and we hope to see you again soon. Sincerely, Enrique Guadarrama, General Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Buena ubicación, falta de mantenimiento
En general el hotel luce viejo, sin adecuado mantenimiento, la alfombra de la habitación súper sucia, es lamentable que los hoteles en general en San Antonio no se les dé adecuado mantenimiento, es una ciudad turística, cada vez con mayor afluencia de visitantes, ojalá hubiera una regulación para los hoteleros que les obligue a mantener los hoteles en óptimas condiciones
Se hospedó 2 noches en agosto de 2021
Respuesta de General Manager, el 30 ago. 2021
Dear Laura, we appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Cesar

Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 26 sept. 2021
Dear Cesar, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at TownePlace Suites San Antonio Airport look forward to your next visit. Sincerely, Enrique Guadarrama, General Manager

6/10 Aceptable

Toni

Le gustó: Servicio y personal
Se hospedó 3 noches en agosto de 2021

10/10 Excelente

Wilie R

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cerca de todo
Excelente
Se hospedó 1 noche en agosto de 2021
Respuesta de General Manager, el 4 ago. 2021
Dear Wilie, Thank you for the excellent rating and your comments regarding your time at Towneplace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area. Sincerely, Enrique Guadarrama General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo perfecto
Se hospedó 3 noches en julio de 2021
Respuesta de General Manager, el 18 jul. 2021
Dear Guest, thank you for the perfect rating. We are glad you had a wonderful time at Towneplace Suites San Antonio Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Ma pilar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2021
Respuesta de General Manager, el 15 jun. 2021
Dear Ma pilar, thank you for the generous rating of Towneplace Suites San Antonio Airport. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our city. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Giovanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente atención del personal del hotel
El personal es muy amable, el hotel está en excelente ubicación y en general en buenas condiciones, los detalles que no nos gustaron es que el día siguiente al check in regresamos al hotel a las 3:30 pm y no habían hecho nuestra habitación y además tuvimos que salirnos de la misma para que pudieran hacerla, también que el baño tenía una fuga que se reportó en más de tres ocasiones y aún cuando el personal de servicio acudió dos veces la fuga siguió y esto ocasionaba ruido en la habitación y por último creo que les hace falta tener cajas de seguridad en las habitaciones. En general nuestra estancia independientemente de estos detalles fue muy buena y el personal hizo lo posible porque estuviéramos a gusto, si me volvería a hospedar sin problema.
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager, el 21 may. 2021
Dear Giovanna, thank you for being our guest at Towneplace Suites San Antonio Airport. We are glad to know you were happy with our excellent location. Thank you again for acknowledging our associate in trying to resolve your concerns. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We appreciate you choosing us during your time in our city, and we hope to see you again very soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager, el 18 may. 2021
Dear Guest, it was a pleasure having you as our guest at Towneplace Suites San Antonio Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Francisco Javier

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I liked my stay however I did not like breakfast (to go)
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager, el 13 may. 2021
Dear Francisco, thank you for the generous rating of Towneplace Suites San Antonio Airport. We are delighted you enjoyed your overall stay. However, we regret our breakfast was not to your liking, we will share your feedback with appropriate individuals. We hope you will come back to see us soon and we wish you all the best with your travels. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Carolina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2021
Respuesta de General Manager, el 11 may. 2021
Dear Carolina, thank you for choosing TownePlace Suites San Antonio Airport and for the perfect rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

JONATAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great option
Very polite and friendly staff( Special call-out to Audrey). Sparkling clean place, comfy and very well equipped rooms. Definitely a great option
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager, el 11 may. 2021
Dear Jonatan, thank you for choosing to stay at Towneplace Suites San Antonio Airport and sharing your experience. We are glad to know you were impressed with our courteous staff and comfortable accommodations. It is very kind of you to appreciate Audrey for her efforts. We will surely share your comments with our team. Thank you again for your recommendation and we look forward to welcoming you back soon. Sincerely, Enrique Guadarrama, General Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Habitaciones amplias. La limpieza puede mejorar
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager, el 5 may. 2021
Dear Guest, thank you for being our guest. We are glad to know you were happy with our comfortable room. However, your additional comments have been shared with our housekeeping team and we are grateful for your feedback. We appreciate your business and hope you will stay with us again on your next visit to our city. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Bien ubicado. Limpio
Se hospedó 3 noches en abril de 2021
Respuesta de General Manager, el 2 may. 2021
Dear Guest, thank you for sharing your kind review for TownePlace Suites San Antonio Airport. We are pleased to know our convenient location made your stay more enjoyable. Thank you again for appreciating our efforts in maintaining a clean environment for our guests. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio y atención.
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 1 may. 2021
Dear Guest, thank you for making TownePlace Suites San Antonio Airport a part of your travel plans. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta todo muy bien!!
Se hospedó 2 noches en abril de 2021
Respuesta de General Manager, el 26 abr. 2021
Dear Guest, thank you for the generous rating and for your comments regarding your time at Towneplace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En general bien
El hostel está limpio y bien cuidado, pero la habitación olía muchísimo a cigarro eso fue algo molesto.
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 13 abr. 2021
Dear Sandra, thank you for sharing your kind review for Towneplace Suites San Antonio Airport. We are happy to see your stay was pleasant, and you particularly loved the cleanliness of our property. However, we regret the concerns you experienced in your room, and we are grateful for the feedback that helps us improve our guest experience. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Enrique Guadarrama, General Manager

8/10 Bueno

Victoria

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nos dieron una habitación para discapacitados, le faltaba mantenimiento, a los accesorios del baño, la regadera mojaba todo el baño
Se hospedó 2 noches en marzo de 2021
Respuesta de General Manager, el 19 mar. 2021
Dear Victoria, thank you for being our guest at Towneplace Suites San Antonio Airport. From the rating, it seems your overall stay with us was satisfactory. However, we are sorry that we were not able to provide you a room of your choice and regret the difficulties you had with the assigned accommodations. We have shared your concerns appropriately, and we would love to have another opportunity to serve you better. Sincerely, Enrique Guadarrama General Manager

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de General Manager , el 15 mar. 2021
Dear Jaime, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Towneplace Suites San Antonio Airport, and we look forward to welcoming you back soon. Sincerely, Enrique Guadarrama General Manager

10/10 Excelente

gerardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de General Manager, el 5 mar. 2021
Dear Gerardo, thank you so much for the perfect rating of your time at Towneplace Suites San Antonio Airport. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Jaime

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de General Manager, el 6 feb. 2021
Dear Jaime, we are delighted you had an outstanding stay at TownePlace Suites San Antonio Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

miriam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2020
Respuesta de General Manager , el 1 ene. 2021
Dear Miriam, all of us at TownePlace Suites San Antonio Airport appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Magnifico el lugar además de buen servicio y calidad
Se hospedó 1 noche en diciembre de 2020
Respuesta de General Manager, el 24 dic. 2020
Dear Guest, thank you for the generous rating and for your comments regarding your time at Towneplace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area. Sincerely, Enrique Guadarrama, General Manager

6/10 Aceptable

ARTURO

Le gustó: Limpieza y servicio y personal
Hotel Aceptable.
Hotel antiguo, muy bien conservado, sería conveniente colocar la tv. En el muro de la pared frente a la cama, porque ahora la tienen sobre un mueble en lateral y resulta incómodo ver tv. El desayuno es sumamente limitado con el pretexto de COVID. Personal muy amable. Muy buena ubicación.
Se hospedó 1 noche en diciembre de 2020
Respuesta de General Manager, el 19 dic. 2020
Dear Arturo, thank you for taking the time to share your thoughts about your stay with us. It is nice to know you were pleased with our affable associates and prime location. However, we are sorry for not meeting some of your expectations. Your comments regarding the television layout have been noted as we are continuously looking for ways to enhance our guests’ experience. We value your feedback and hope to have the opportunity to serve you again in the future. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

María de la Luz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La primera vez aquí
El personal fue amable y servicial. La ubicación fue excelente porque a pie se puede ir a un centro comercial cercano en donde se encuentra Walmart. También está muy cerca el North Star Mall. En coche se llega muy rápido y está muy bien conectado, está al lado de la 281. El cuarto me gustó, tiene lo necesario, aunque nos hubiera gustado un poco más amplio.
Se hospedó 5 noches en noviembre de 2020
Respuesta de General Manager, el 3 dic. 2020
Dear María, thank you for the generous rating and for your comments regarding your time at Towneplace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area. Sincerely, Enrique Guadarrama, General Manager

10/10 Excelente

Pepe, Morelia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un lugar fabuloso u en buena ubicación de san Antonio Texas
Se hospedó 1 noche en noviembre de 2020
Respuesta de General Manager, el 27 nov. 2020
Dear Pepe, thank you for sharing your kind review for Towneplace Suites San Antonio Airport. We are pleased you had a great time with us and loved our excellent location. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city. Sincerely, Enrique Guadarrama General Manager

10/10 Excelente

Pepe, Morelia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Min buen hotel excelente recomendado con toda la expresión
Se hospedó 1 noche en noviembre de 2020
Respuesta de General Manager, el 24 nov. 2020
Dear Pepe, thank you for letting us know your stay at TownePlace Suites San Antonio Airport was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Enrique Guadarrama, General Manager