Dear Adrian, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

We appreciate you choosing our hotel. Although you liked our location and that you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management

Natalia, thank you for taking the time to provide feedback about your stay. We’re glad to know you were pleased with the cleanliness of your room, but we’re sorry for not meeting some of your expectations. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

Hugolina, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management

Dear Deeatta, Thank you for including Extended Stay America in your travel plans. It was a pleasure reading your wonderful comments about Howie and DSean. They work hard to make every stay special every day and will appreciate your kind words. Thank you for taking the time to post your review, and we look forward to having you stay with us again.Sincerely,Hotel Management

Dear Vrej, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Cynthia, Thank you for your positive feedback of Extended Stay America. We're pleased to hear that you enjoyed your stay and appreciated our efforts to maintain cleanliness and provide friendly service. While we may not be classified as a luxury property, we prioritize safety, cleanliness, and guest satisfaction. Your understanding and appreciation of our affordability model are valued, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Management

Dear Charles, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the oversight in honoring your reservation. This is not indicative of our usual standards, and we understand the frustration this situation may have caused. We will investigate what went wrong and take immediate steps to prevent a recurrence. Your feedback is invaluable, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Management

Dear Nikki, We sincerely apologize for the inconvenience you experienced during your stay. While we're pleased to read that you found our staff friendly and helpful, we regret that the condition of the room and the presence of individuals around the property negatively impacted your experience. Please rest assured that we take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your comfort and safety are our top priorities, and we appreciate you bringing these concerns to our attention. We hope for the opportunity to welcome you back in the future and provide you with a more pleasant stay. Sincerely,Hotel Management

Dear Tom, Thank you for staying with us and sharing your review. We appreciate your kind words about our staff and their helpfulness. However, we're sorry to learn that some aspects of your stay did not meet your expectations. Your feedback regarding breakfast and the condition of the room is valuable to us, and we will use it to improve our services. Despite these issues, we're glad to know that you found the bed comfortable. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely,Hotel Management

Dear Dayna, We're glad to hear that you found our pricing to be favorable. While we aim to offer competitive rates, we also strive to provide a comfortable and enjoyable stay for all our guests. Your satisfaction is important to us, and we appreciate your understanding of the value we offer. We look forward to welcoming you back for another enjoyable stay at our hotel.Sincerely,Hotel Management

Dear luz, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Aaron, Happy anniversary to both of you. We are pleased that you chose Extended Stay America for this special occasion. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We appreciate your kind words about Shaun. We have noted your feedback regarding the breakfast. It was a pleasure hosting your visit, and we hope that you will stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Ruby, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Aaron, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Violeta and Maricar helped to make your stay even more comfortable. Your compliments will undoubtedly be shared with them. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Terri S, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Stephanie, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Jesse, We sincerely apologize for the inconvenience you encountered during your recent stay. Your feedback is valuable, and we deeply regret that our housekeeping services fell short of expectations. We are actively addressing the odor and plumbing issues you mentioned to ensure a more comfortable experience for our guests in the future. Your satisfaction is our utmost priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Nestor, Thank you for your positive feedback! We're thrilled that your experience at Extended Stay America was nice and clean. Maintaining a clean and comfortable environment is essential to us. We appreciate your kind words and hope to welcome you back for another enjoyable stay at Extended Stay America!Sincerely,Hotel Management

Dear Deborah, We're thrilled to hear that your stay at Extended Stay America was perfect! Your compliments on the comfortable beds and responsive customer service are greatly appreciated. Thank you for choosing San Diego - Sorrento Mesa, and we look forward to hosting you again!Sincerely,Hotel Management

Dear Hoa, Thank you for choosing us and sharing your feedback at Extended Stay America. We appreciate you bringing the issue with the water pressure in your room to our attention. We apologize for any inconvenience this may have caused during your stay. Our maintenance team will promptly address the matter to ensure that future guests have a more comfortable experience. We appreciate your feedback, and please don't hesitate to reach out to our front desk if you encounter any further issues or if there's anything else we can do to improve your stay. Sincerely,Hotel Management

Dear Shamshad, We're pleased to hear you had a good overall experience during your stay. Your feedback about the breakfast is valuable, and we appreciate you sharing your thoughts. We understand the importance of a satisfying breakfast, and we'll certainly consider ways to enhance the quality and variety of our guests. If you have any specific suggestions or preferences, feel free to let us know. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future. Safe travels!Sincerely,Hotel Management

Dear Karl, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration. We regret disappointing you and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Dear POURANG, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired and apologize for not meeting your expectations with our grab-and-go breakfast options. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Rest assured that we take your concerns seriously and promptly address them with the relevant team members for improvement. We hope you will allow us to make it up to you on a future visit.SincerelyHotel Management