Ropa de cama de alta calidad, edredón y camas con pillow-top

Opiniones de La Casa Inn

2.5 out of 5
La Casa Inn
1530 Lombard St, San Francisco, CA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 171 de 277 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 64 de 277 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 277 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 277 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 277 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Que me gustaría que tuviera desayuno incluido
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 29 mar. 2024
Dear Maria, thank you for your feedback regarding breakfast options. We appreciate your suggestion and understand the convenience of having breakfast included during your stay. We'll certainly consider this as we continuously evaluate and improve our offerings to better meet the needs and preferences of our guests. Please know that your feedback is valuable to us, and we'll do our best to accommodate your request in the future. If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for another stay, and we'll strive to make it even more enjoyable. Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

P GUILLERMINA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena elección, me hospedaría de nuevo
El hotel tiene una excelente ubicación, y la atención fue buena, la habitación cómoda y limpia, me gustó el lugar
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 7 feb. 2024
Dear Guillermina, thank you for your positive review! We're delighted to hear that you enjoyed our excellent location, experienced good service, and found your room to be comfortable and clean. It's wonderful to know that you liked the overall atmosphere of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like for your future visits, please feel free to share. We appreciate your feedback and value your patronage.Best Regards,La Casa InnGuest Experience Team

4/10 Malo

Hector

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Mal servicio
Mala recepción; nunca hicieron la limpieza del cuarto, esperaba un paquete en mi estancia y llegó después y lo están haciendo desaparecido pese a que tengo el comprobante de UPS de que si lo recibieron
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Hector, we apologize for the inconvenience you experienced during your stay. It's important to us that our guests feel valued and taken care of. We'll share the communication issues with our reception team and ensure that packages are properly received and accounted for in the future. Your feedback is crucial, and we appreciate you bringing this to our attention. Please reach out to our team, and we'll do our best to resolve the situation for you.Best Regards,La Casa InnGuest Experience Team

4/10 Malo

ERNESTO GOMEZ

No le gustó: Limpieza y servicio y personal
Estaba en remodelación, por fuera parecía que no estaba en operación.zona muy oscura
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 14 nov. 2023
Dear Ernesto, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovation and any challenges with cleanliness. Renovations are an essential part of our efforts to enhance the guest experience, and we regret if it affected your stay negatively. We understand the importance of a well-lit and welcoming environment, and we appreciate your patience during this process. If there are specific areas of concern regarding cleanliness, we would love to hear more details so that we can handle them promptly. We hope you consider staying with us again once the renovation is complete, and we can provide you with an improved experience.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Emmanuel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Experience Team, el 1 nov. 2023
Emmanuel - Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

6/10 Aceptable

julio, miami beach

No le gustó: Servicio y personal
Much noise
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Bela

Convenient locations.
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Vanessa

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Rooms are upgraded and looked good. Easy to walk around marina and Polk area.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Sheilah

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The rooms are very poorly laid out... towel sgoage is in the main room...huge bathroom no place to put toiletries or hang towels close to the shower...there is no place to put our suitcases except on the floor...the fridge was crammed in the corner as was the microwave....nice room just not functional
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Care Team, el 24 may. 2024
Dear Sheilah, thank you for your feedback. We appreciate your honest insights about the room layout. We apologize for the inconvenience caused by the placement of the towel storage, lack of space for toiletries, and insufficient areas for your suitcases. Your comments regarding the fridge and microwave placement are also noted. We aim to provide a comfortable and functional environment for our guests, and your suggestions will help us make necessary improvements. We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future. Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

angel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bus stops take you everywhere
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team, el 24 may. 2024
Dear guest, thank you for your feedback! We're glad to hear that you found the bus stops convenient for getting around. It's great to know that our location helped make your stay more enjoyable. We hope to welcome you back soon for another pleasant visit!Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Mik

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pier 39 was within distance, roughly around a 20-minute walk. The cleanliness was really good, however there was one day, it was not cleaned after we had been out for the day.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Care Team, el 21 may. 2024
Dear Mik, thank you for sharing your experience with us. We're glad to hear that you found our hotel conveniently located within walking distance of Pier 39 and that you were impressed with the cleanliness overall. However, we apologize for the oversight in cleaning your room on one of the days during your stay. This does not meet our standards of service, and we will review this issue with our housekeeping team to ensure it does not happen again in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Rosabelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s convenient and walkable to the Fisherman’s Wharf, Ghirardelli Square and other bay attractions. Free parking. Excellent amenities: refrigerator, microwave & coffee maker are available. Reasonably priced. Friendly staff. I’ll stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team, el 16 may. 2024
Dear Rosabelle, we're delighted to hear that you enjoyed your stay and found our location convenient for exploring Fisherman’s Wharf and other nearby attractions. It's wonderful that you appreciated our amenities and friendly staff. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know.Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Nils

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Das Hotel wurde vor kurzer Zeit komplett renoviert. Es war sehr sauber und das Zimmer war sehr modern eingerichtet. Alle Steckdosen haben USB Anschlüsse, sodass wir keine Adapter benötigten. Es gibt nur eine Kleinigkeit im Zimmer zu bemängeln. Es gibt am Waschbecken keine Ablage. Dort kann man leider gar nichts abstellen. Zum Zeitpunkt unseres Aufenthalts halt leider die Eismaschine nicht funktioniert. Das Hotel verfügt über einen großen kostenlosen Parkplatz. Der ganze Parkplatz wird per Video überwacht. Leider hält dies nicht davon ab, dass Scheiben eingeschlagen werden. Denn in unserer zweiten Nacht, wurde bei einem Auto das nur wenige Autos neben unserem abgestellt war, eine Scheibe eingeschlagen. Hierfür kann das Hotel nichts, denn es ist ein generelles Problem von San Francisco. Hier hilft wohl nur, Parkplätze komplett abriegeln oder durch eine Sicherheitsmitarbeiter bewachen lassen. Für uns steht fest, ein tolles Hotel in super zentraler Lage. Wir kommen gern wieder.
Respuesta de Customer Care Team, el 10 may. 2024
Dear Nils, we're thrilled to hear that you enjoyed your stay with us and that you found our recently renovated hotel to be clean and modern! It's fantastic that the room amenities, such as USB ports in all sockets, added convenience to your stay. We appreciate your feedback regarding the lack of a shelf at the sink, and we'll certainly consider this for future improvements. However, we apologize for the inconvenience caused by the non-working ice machine and the incident with the car window. While we strive to provide a safe environment for our guests, we understand that incidents like these can occur in urban areas. We'll explore additional security measures to ensure the safety of our guests and their belongings. We're glad to hear that you found our hotel to be in a great central location and that you'd love to come back. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,La Casa InnGuest Experience Team

6/10 Aceptable

Taryn

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yene

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
This Inn has been nicely renovated. However, my room was NOT cleaned at all. The cleaning personnel came to pick up the trash and brought more old towels only. On our last day, I requested the cleaning lady to come and clean my room because the shower was dirty and had old hair, she showed up and refused to clean it, stating that it was the end of her shift and couldn't come earlier- She only brought towels. No extra blankets were accessible in the room. The small cabinets are pretty, but not functional (for example in order to use the microwave, you have to manually hold the cabinet door open)
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 8 may. 2024
Dear Yene, thank you for bringing these issues to our attention, and we apologize for the disappointing experience you had during your stay. While we're pleased to hear that you noticed the renovations, we regret that your room was not cleaned to your satisfaction and that our cleaning personnel did not meet your expectations. We apologize for any inconvenience caused by the lack of cleanliness and the unavailability of extra blankets. Additionally, we appreciate your feedback regarding the functionality of the small cabinets, and we will handle this to ensure a more seamless experience for our guests. Your feedback is invaluable to us, and we will use it to improve our services. We hope for the opportunity to welcome you back and provide you with the exceptional stay you deserve.Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

YUE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall it's good, but at night it's very noisy outside and it affects my sleep.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 2 may. 2024
Dear Yue, we're pleased to hear that your overall experience at our hotel has been positive. However, we're sorry to learn that noise outside the hotel has been affecting your sleep at night. Your comfort and rest are important to us, and we apologize for any inconvenience this may have caused. Please know that we take your feedback seriously, and we will do our best to handle the noise issue to ensure a more peaceful environment for you and our other guests in the future. If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your experience during your next visit. Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would definitely stay at this hotel again
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 2 may. 2024
Dear Maria, we're delighted to hear that you had a positive experience during your stay at our hotel! Your satisfaction is our top priority, and we're thrilled that you will choose to stay with us again in the future. We look forward to welcoming you back for another wonderful stay whenever your travels bring you back to the area. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and can't wait to host you again!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Gina

Le gustó: Limpieza
I loved that it was so clean and comfortable beds and a large shower
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 1 may. 2024
Dear Gina, we're thrilled to hear that you enjoyed the cleanliness of our hotel, as well as the comfortable beds and spacious shower. Providing a clean and comfortable environment for our guests is our top priority, and we're glad to hear that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Filip

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 29 abr. 2024
Dear Filip, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Sylwia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice stay and room was clean and spacious.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 1 may. 2024
Dear Sylwia, we're glad to hear that you had a nice stay and that you found your room to be clean and spacious. Providing a comfortable and clean environment for our guests is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Best Regards,La Casa InnGuest Experience Team

6/10 Aceptable

Michael, Corona del Mar

Good location. Hotel is old but rooms are remodeled and nice, clean, and large. Lots of good stuff, restaurants, The Voodo Lounge close by. Price is good.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 26 abr. 2024
Dear Michael, we're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area. Our team works hard to ensure that our guests have a comfortable and pleasant experience, and we're glad that you appreciated our remodeled and spacious rooms. It's great to know that you found the nearby amenities and restaurants to your liking. If your travels bring you back to the area, we'd be delighted to welcome you for another enjoyable stay. Thank you for choosing to stay with us and for sharing your feedback!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Terrance

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
clean and spacious room with free parking
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 25 abr. 2024
Dear Terrance, we're glad to hear that you found your room clean and spacious and that you appreciated the convenience of free parking. Providing a comfortable and hassle-free experience is always our goal. If there's anything else we can do to enhance your stay in the future, please feel free to let us know. We look forward to welcoming you back!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolut zu empfehlen. Preis-Leistung top. Lage sehr gut zum Stadt erkunden. Genügend kostenfreie Parkplätze. Hotel modern eingerichtet.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 24 abr. 2024
Dear Patrick, thank you so much for your glowing recommendation! We're thrilled to hear that you found our hotel to be great value for money and that our location was convenient for exploring the city. Providing ample free parking spaces and modernly furnished accommodations are important aspects of our commitment to guest satisfaction, and we're delighted that you appreciated these amenities. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Lesa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly helpful staff. Clean room. Walked to Fisherman's Wharf. The area felt safe.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 24 abr. 2024
Dear Lesa, we're thrilled to hear that you had a wonderful experience during your stay with us! Providing friendly and helpful service, along with ensuring clean and comfortable accommodations, are our top priorities. It's fantastic to know that you found our staff to be accommodating and our rooms to be clean. Additionally, we're delighted that you enjoyed the convenience of walking to Fisherman's Wharf from our hotel and that the area felt safe to you. Your satisfaction and safety are paramount to us, and we're grateful for your positive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

slavic, Fresno

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear Slavic, thank you for rating us with a perfect review. We're thrilled to see that you enjoyed your stay at our hotel. Your support and feedback inspire us to provide the best service to our guests. We look forward to welcoming you back on your next visit!Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Melinda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall we really enjoyed our stay. It’s convenient, clean, and inside the rooms it has been updated. Only downside is shower door leak onto the floor and they do not offer wash cloths. But we would definitely stay there again.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear Melinda, we're thrilled to hear that you enjoyed your stay with us and found our hotel convenient, clean, and updated. Your positive feedback means a lot to us, and we're glad that overall, you had a great experience. We apologize for any inconvenience caused by the shower door leak and the lack of washcloths. Your feedback is valuable, and we'll handle these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay soon!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Alexander, Almelo

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Prima schone kamers. Voldoende voorzieningen en op een goede locatie.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 19 abr. 2024
Dear Alexander, we're delighted to hear that you found our rooms very clean, with sufficient facilities, and in a good location. Providing comfortable accommodations in a convenient setting is important to us, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Kaitlyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is very limited and not guaranteed. Anything bigger than a large SUV will have additional issues. I knew this from reading other reviews so I wasn’t surprised that when I arrived at 10:30pm and did not have a spot. There was one in the back but our standard half ton was too tall. After checking in the front desk went above and beyond by shuffling some things around so we could park for the night. After driving 13 hours this was so appreciated and made our stay. He also helped us find food and recommended activities. The rooms are very nicely renovated. The location is great, big bus tours picks up just down the street and it’s only a 15 minute walk to the piers. Rooms were surprisingly quiet, but that definitely relies on the other occupants at the time.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Team, el 15 abr. 2024
Dear Kaitlyn, thank you for sharing your recent experience with us. We are pleased to hear that despite the initial parking challenges, our team was able to accommodate you and make your stay more comfortable. Your kind words about our renovated rooms, convenient location, and helpful staff are greatly appreciated. We understand the importance of a restful night's sleep and strive to maintain a quiet environment for all our guests. We hope to welcome you back soon for another enjoyable stay. Safe travels!Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Sophie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 15 abr. 2024
Dear Sophie, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Andrii

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay but no hot water and no internet on tv there!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 10 abr. 2024
Dear Andrii, we appreciate your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the lack of hot water and the internet connection on the TV. Ensuring our guests have a comfortable and seamless stay is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will handle these issues promptly to prevent any recurrence in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Burke

Viaje familiar
Great location, near everything. Parking available. Staff very friendly.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Burke, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel's location convenient and enjoyed the nearby amenities. It's wonderful to know that you found our parking facilities satisfactory and that our staff made a positive impression with their friendly service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were more than impressed with our stay at the hotel. The front desk staff was extremely polite and helpful providing advice during our stay. The room was super clean, and while it did smell strongly of cleaning products when we opened the door, the smell eventually faded away. Based on the price, I don’t think you can find a better deal for the area. It is about a 15 minute walk to the wharf, and we felt safe doing it in the evenings as well. Parking is somewhat limited. My advice would be to not come back to the hotel too late in the evening because all the spots will be full, and the you will have to find a spot on the street, which can be extremely challenging. The room was comfortable and recently updated. We would definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Brian, thank you for sharing your wonderful experience at our hotel! We're thrilled to hear that you were impressed with our polite and helpful staff, as well as our clean and comfortable rooms. We apologize for any inconvenience regarding the limited parking availability, but we're glad to know that you found the location convenient for exploring the area. Your feedback is valuable to us, and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.Best Regards,La Casa InnGuest Experience Team

6/10 Aceptable

Lam

Viaje en pareja
The room looks clean but the floor actually very dirty when walk on barefoot. The shower door installed incorrectly causing to leak to adjacent floor. The young dude at the front office was rude and disrespectful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 4 abr. 2024
Dear Lam, we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as any interaction with our staff that did not meet our standard of hospitality. Providing a clean and comfortable environment for our guests is paramount, and we're disappointed to hear that we fell short in this regard. Rest assured, we take your feedback seriously and will share these concerns with our housekeeping and maintenance teams to ensure improvements are made promptly. Additionally, we regret any negative experience you had with our front office staff and assure you that this behavior does not reflect our values or standards. We will investigate this matter further and take appropriate action to ensure that all our guests are treated with the respect and professionalism they deserve. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Magnus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great newly renovated rooms. Perfect location. Super friendly staff. Five Stars.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 4 abr. 2024
Dear Magnus, thank you so much for your glowing review! We're thrilled to hear that you enjoyed our newly renovated rooms, the perfect location, and the friendliness of our staff. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your five-star rating means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!Best Regards,La Casa InnGuest Experience Team

6/10 Aceptable

jean michel

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear Jean, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Erina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Recently remodeled property. Front desk staff was kind and accommodating. Location is close to plenty of must sees. The only downs were the towels which were not at all soft and the bed which was very firm (not a downside for all but definitely wish I had known prior to my stay)
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Erina, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you appreciated our recently remodeled property and that our front desk staff provided kind and accommodating service. Your comments about our convenient location near local attractions are appreciated. We apologize for any inconvenience caused by the quality of the towels and the firmness of the bed. Your comfort is important to us, and we will certainly consider your feedback as we strive to improve our amenities. Should you choose to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate them. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Kendra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La Casa Inn is a clean space to rest. It was a little noisy with people above, but a lot of hotels are. Staff was very friendly. The only issue was checking in took a while for someone to assist and checkout, no one was at the front desk. Other than that, very clean and close to just about everything.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 1 abr. 2024
Dear Kendra, thank you for choosing La Casa Inn and for taking the time to share your experience with us. We're glad to hear that you found our space clean and suitable for rest. We apologize for any noise disturbances caused by other guests, and we appreciate your understanding that this can happen in many hotels. Your compliments about our friendly staff are greatly appreciated, and we will handle your feedback regarding the check-in and checkout process to ensure a smoother experience for our guests in the future. We're pleased to know that our convenient location was beneficial for your stay. Thank you again for your valuable feedback, and we hope to welcome you back for another enjoyable stay soon! If there's anything else we can assist you with, please feel free to reach out.Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Prakash Mohan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean & good option with free parking
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Prakash, thank you for your feedback! We're pleased to hear that you found our hotel to be clean and a good option for your stay. We understand the importance of complimentary parking, and we're glad that you appreciated this amenity. If there's anything specific we can do to improve your experience in the future, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Suzanne, Redwood City

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Suzanne, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Lisa-Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Lisa-Marie, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Irish Li

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Francine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hébergement sans soucis; propre, bien localisé. Commentaires constructifs =>Nous aurions apprécié des crochets à l’entrée, les serviettes dans la salle de bain, un éclairage plus doux et des miroirs additionnels dans la chambre à coucher.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Francine, thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We're pleased to hear that you enjoyed your worry-free accommodation and found our location convenient. Your constructive comments regarding hooks at the entrance, towels in the bathroom, softer lighting, and additional mirrors in the bedroom are greatly appreciated, and we will certainly consider them as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best Regards,La Casa InnGuest Experience Team

6/10 Aceptable

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay for the price. The rooms were clean motel like rooms. I didn't like that I had two pay a $200 deposit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 20 mar. 2024
Dear Karen, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed your stay overall and found our rooms clean and comfortable. Regarding the deposit, we apologize for any inconvenience this may have caused. We require a deposit to cover any incidental charges during your stay and rest assured, it will be refunded upon check-out as long as there are no additional charges. If you have any further questions or concerns, please don't hesitate to reach out to our team. We appreciate your understanding and hope to welcome you back for another great stay in the future!Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

Puji, Pahoa

Se hospedó 1 noche en enero de 2024
Respuesta de Ads, el 5 may. 2024
Thank you

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice little hotel, central to San Fran. Rooms are newly renovated and really clean, area is quiet. Free parking is awesome.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 15 mar. 2024
Dear Lisa, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location central to San Francisco. It's fantastic to know that you appreciated our newly renovated rooms, cleanliness, and quiet surroundings. We're also glad you found the free parking convenient. Your satisfaction is our priority, and we're thrilled to have met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly, rooms have been renovated. Excellent location, easy walking to Ghirardelli Square and Fisherman’s Wharf as well as the Marina District.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 6 mar. 2024
Dear Douglas, thank you for taking the time to share your positive experience! We're delighted to hear that you found the staff friendly and appreciated the renovated rooms. It's fantastic that our location made it easy for you to walk to popular attractions like Ghirardelli Square, Fisherman’s Wharf, and the Marina District. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable visit in the future. Thank you for choosing our accommodation!Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Dulce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 6 mar. 2024
Dear Dulce, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

truyen

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 1 mar. 2024
Dear Truyen, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,La Casa InnGuest Experience Team

8/10 Bueno

LUIS HENRIQUE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muito bom
Experiência muito boa. Quarto confortável e limpo. Atendimento no check-in bom. Localização excelente.
Se hospedó 6 noches en febrero de 2024
Respuesta de Customer Care Team, el 28 feb. 2024
Dear Luis, thank you for your positive review and for choosing our hotel for your stay. We are delighted to hear that you had a very good experience, enjoyed the comfort and cleanliness of your room, and found our check-in service to be satisfactory. Our team strives to provide excellent service, and it's rewarding to know we met your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay.Best Regards,La Casa InnGuest Experience Team

10/10 Excelente

Taylor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 28 feb. 2024
Dear Taylor, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,La Casa InnGuest Experience Team