Hi, Nelly - We're delighted to hear that you enjoyed our property. Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we have security on property 24/7.

Thank you so much for the great review Alfonso. We really appreciate it and look forward to hosting you again soon

Hi, Andrew - Thank you for your review. It's so great to hear that you enjoyed your stay with us. We look forward to seeing a familiar face next time you are in town.

Hi Sara,Thank you for choosing to make us your temporary home! We can't wait to see you in the near future!

Hi, Abdullah - Thank you for your review. We hope you had a good stay. If you experienced any issues during your stay, please don't hesitate to reach out to us so we can assist you further.

Hi James,We are thrilled to hear you had a pleasant experience with us! We can't wait to see you in the near future!

Hi Joan, Thank you again for choosing to make us your temporary home! We can't wait to see you next time!

Hi, Whitney - Thank you for your review. We hope you had a wonderful stay!

Hi Sarah, we're thrilled to hear you enjoyed your stay with us! We can't wait to see you in the future! Warmly, The LINE SF Team.

Hi, Aya - Thank you for your detailed review! We're happy to hear that you enjoyed your stay with us. Sorry to hear that you didn't get a chance to check out our roof top bar. We would be delighted to see you again next time you are in town and you can check it out then!

Hi, Sophia - Thank you for your review. We're glad to hear that you enjoyed the property. We appreciate your feedback regarding your experience at the front desk and please know that we're always looking to improve our services based on our guests' feedback. We will be sure to follow up on this matter. We hope to win you over next time you're in town.

Hi, Adelina - We appreciate your words regarding your stay. Our hotel is definitely a unique one and we hope you are able to experience our service in other locations like LA, Austin or DC. Each property is designed to their own city with a modern, contemporary feel. We hope to see a familiar face back in San Francisco!

Hi, Arnold - Thank you for your feedback. We hope you had a great stay. Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.

Hi, Junyi - Thank you for your review. We hope you had a wonderful stay and hope to see you again in the future!

Hi, Laura - Thank you for taking the time to give us your feedback. We're very sorry to hear that you were not satisfied with your room. Please know that we're always looking to improve our services based on our guests' feedback. For future reference, you can always reach out to our front desk with any inquiries you may have and we would be happy to accommodate your requests to the best of our ability.

Hi Liz - Thank you for your feedback. We're glad to hear that you enjoyed our property! Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.

Hi Roberto - Thank you for your review! We hope you had a wonderful stay.

Hi, Amy - Thank you for your review. We hope you had a good stay. Please don't hesitate to reach out if there's anything we can do on our end.

Hi, Inna - Thank you for your review. We're delighted to hear that you enjoyed staying at The LINE SF. We hope to see a familiar face next time you are in town!

Hi James - Thank you for sharing your experience. Our deepest apologies to hear that your stay with us did not meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We're looking into the issues you mentioned so that we can prevent them from happening again in the future. In the meantime, we encourage that you reach out to our guest services if you would be willing to give us a chance to make it right for your experience. Thank you, James.

Hi Kazuhiro - Thank you for your review! We hope you had a great stay.

Hi Suki - Thank you for your feedback. We're so happy to hear that you had a wonderful experience with us. We look forward to seeing you again next time you're in town, Suki!

That is great to hear, Stephanie! We are happy that you had a memorable experience with us. We look forward to seeing you again on a future stay.

Hi Juan Paulo - We are happy to hear that you had a great stay. We look forward to seeing you again in the future! We would be delighted to provide you with another memorable experience.

Hi Jennifer - Thank you for your feed. We're so sorry to hear about your experience with the noise. With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge and we're working on a solution for this. As for the amenity fee, it is charged to all of our hotel guests and it's for all the services and facilities we provide in the hotel such as 24/7 gym, free bike rental, umbrellas, water refill station, coffee machine, etc. We hope to win you over next time you're in town.

Hi Isamu - Thank you for your review. Sorry to hear that you didn't receive your receipt! All invoices are forwarded to our guests after check-out so please reach out to us via email and we'll be happy to forward the invoice to the correct email address. Thank you!

Hi Jorge - Thank you for your review. Our sincere apologies for your experience at the restaurant! We appreciate your feedback and please know that we're always looking to improve our services based on our guests' feedback. We hope to win you over next time you're in town!

Hi Melanie- Thank you for your review. Our sincere apologies for your experience! We appreciate your feedback and please know that we're always looking to improve our services based on our guests' feedback. We do have 24/7 security and we will soon have a bellman and a shuttle driver available very soon so we hope to win you over next time you're in town!

Hi Guillermo - Thank you for your feedback. We're delighted to hear that you enjoyed our hotel and our food and beverage services! With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge. However, the safety of all our guests is our highest priority. We do have security on site 24/7. We hope see you again next time you're in San Francisco!

Hi Crystal - Thank you for your review! We hope you had a great stay. We hope to see you again soon!

Hi Karen- Thank you for your review. We're so sorry to hear about your experience! This is definitely not the norm in the neighborhood and we have put more security measures in place so we can prevent situations like this from ever happening again in the future. With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge. However, the safety of all our guests is our highest priority.

Hi Lucy - Thank you for your review! We hope you had a wonderful stay and we hope to see you next time you're in town!

Hi Jacqueline - Thank you for your review! We're so glad to hear that you enjoyed your stay with us and that we were able to accommodate you with your needs! We hope you are able to experience our service in other locations like LA, Austin or DC and we hope to see a familiar face back in San Francisco next time you're in town.

Hi Christie - Thank you for your feedback! We're so glad to hear that you enjoyed your stay with us and our staff provided great service for you. We hope you enjoyed your time at The Warfield as well and hope to see you again soon!

Hi Henry - Thank you for your feedback. We hope you had a wonderful stay!

Hi Suki - We appreciate your words regarding your stay. We're happy to hear that you enjoyed the amenities we have to offer and for future reference, hair dryer is one of them! It is located in the closet in every room. We hope you are able to experience our service in other locations like LA, Austin or DC. We hope to see a familiar face back in San Francisco!

Hi Andrew - Thank you for your review! We hope you had a wonderful stay.

Hi Elizabeth - Thank you for your review. We're so sorry to hear about your experience in the lobby! This is definitely not the norm in our hotel and since then, we have more security measures put in place so we can prevent situations like this from ever happening again in the future. We're glad to hear that you had a great stay regardless and please feel free to reach out to us about what happened so we can try our best to win you over again next time! Thanks, Elizabeth.

Hi Eileen - Thank you for your review! We hope you had a great stay.

Hi Elizabeth - Thank you for your review. Our sincere apologies for your experience! We appreciate your feedback regarding your incident please know that we're always looking to improve our services based on our guests' feedback. We hope to win you over next time you're in town!

Hello Samantha! We give great appreciation to our security team for providing their excellent service in keeping all those in the hotel safe. We are excited to see you again the near future.

Grace, it was our pleasure to host you! We look forward to having you come back and stay with us again.

We are ecstatic that you had a wonderful stay! We look forward to seeing you again in the future! We would be delighted to provide you with another memorable experience.

Hello - Thank you for your feedback. We hope you had a great stay with us!

Hi Yves - We appreciate your feedback regarding your stay. We are glad to hear that you had a great We hope to see a familiar face back in San Francisco next time you're in town!

Hi Matt - Thank you for your review. We appreciate your feedback regarding our valet service. Please note that all the details and rates for the services we provide can be found on www.thelinehotel.com. Please know that we're always looking to improve our services based on our guests' feedback. We hope to win you over next time you're in town.

Hello FNU! We apologize for the inconvenience experienced during your stay. Due to the layout of the hotel, we understand the hardship that was faced regarding the water refill station.

Hi Collins - Thank you for your feedback. With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge. However, the safety of all our guests is our highest priority. We do have security on site 24/7. We also prioritize the service that we provide our guests, so that they may be as comfortable as possible. We hope to see a familiar face again next time you're in San Francisco!

Thank you for your review. We're very sorry to hear about your experience! This is definitely not the norm for our hotel. Please know that we take our guests' feedback seriously so we can continue to provide the best service possible in the future. For future reference, please note that if there is an issue with your room, you can always let the front desk know and we'll be happy to accommodate you to the best of our ability. We hope to make it up to you next time you're in town!

Hi Matthew - Thank you for your feedback. We're sorry if you had any unpleasant experiences during your stay. We hope to win you over next time you're in San Francisco!