Antonio, thank you for taking the time to post your review. We apologize for the maintenance issue and that you were not satisfied with our mattresses. We appreciate your business and are also sorry that we did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

Carolina, thank you for evaluating your stay. We regret the unpleasant visit and your disappointment with our complimentary grab-and-go breakfast. We also apologize for not providing the clean, spotless room you were expecting upon arrival, and for the inconvenience this caused. We know how important fresh suites are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. For future visits, please know that the toiletries you were looking for are available at the front desk. Our brand standards require us to keep them at the reception, rather than leaving them in the suites. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management

Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management

Thank you for reviewing your stay. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

Marie, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your spacious suite and were happy with our pet-friendly policy. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Jesus, I apologize for the disappointing stay you had with us. We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. On a positive note, we are happy you liked our location being close to the airport. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Dear Nathaniel, Thank you for your review. We are sorry for your disappointment with the noise and for not having a relaxed and comfortable holiday with us. We will note your feedback, as we always want to know how to improve our guest experience. Our front desk team can help you improve your time, as we understand that a comfortable and good night's rest is essential in a hotel experience. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Allen, We're thrilled you had a pleasant stay at Extended Stay America! Your recommendation means a lot to us. We're committed to providing all our guests with excellent service and comfortable accommodations. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jackie, Thank you for the review. We sincerely apologize for your unpleasant stay and for not meeting your expectations due to the unpleasant odor, damaged furniture, and stains. We appreciate your patience and understanding. Your comments will be shared with the housekeeping and maintenance teams to ensure future enhancement. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Sarah, Thank you for your feedback. We apologize for the inconvenience caused in your room and also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we were sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We do hope you will stay with us again.Sincerely, Hotel Management

Dear Miguel, Thank you for choosing Extended Stay America. We are pleased to know how much you liked our parking facility as well as our dedicated staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Melissa, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Cindy, We sincerely apologize for the inconvenience you faced during your stay. Your experience falls short of our standards, and we're sorry for the delay in providing blankets and the cleanliness issue. Please know that this is not reflective of our usual service. Your feedback is crucial, and we'll address these issues promptly. We understand your disappointment, and we hope you give us another chance in the future to demonstrate our commitment to providing a more comfortable stay.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to share your feedback. We sincerely apologize for any cleanliness issues and the outdated kitchen facilities you encountered during your stay. Providing a comfortable and welcoming environment is our top priority, and we regret that we fell short of your expectations. Your comments regarding the staff's friendliness will be addressed internally to ensure a more positive guest experience. We value your input, and please be assured that we are taking steps to address these concerns. We hope for the opportunity to welcome you back and demonstrate the improvements we have made.Sincerely,Hotel Management

Dear Beverley, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Hotels.com played a crucial role in ensuring a smooth and enjoyable stay for you, especially after your delayed flight. Our team appreciates your positive sentiments, and we look forward to welcoming you back for more stress-free and relaxing moments on your future travels.Sincerely,Hotel Management

Dear Michele, We truly appreciate you sharing your experience, as it helps us continue to improve as a team so we may better serve our guests. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Gilbert, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Luz, Thank you for sharing your review. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

Dear John, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management