Dear mr Ray I am very sorry that your experience was not as welcoming as it should have been. Please rest assured that we make a point of using any such constructive feedback in the most appropriate way.I was disappointed to read that some of our staff interactions did not meet your expectations and you weren’t made to feel special. We endeavor to make all of our guests as welcome and at home as we can and I am sorry we did not deliver this on this occasion. Kind regards

Dear Michelle Lee, Many sincere thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had an amazing experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

Dear Brent,I thank you for your feedback and am truly sorry to hear about the inconvenience caused with the hotel appereance and infraestructure. Please allow me to express my sincerest apologies for the challenge you have encountered and reassure you this does not reflect our normal standards of service.We would very much like the opportunity to discuss the points you have raised further, therefore can I kindly ask you, to contact me directly on mayra.verano@lasterrazasbelice.com as I would be delighted to hear from you, at your convenience.We are working on a lifting of the entire hotel , that is taken place the next couple of months and we would really like to give us the opportinity to amend this situation you experienced.

Dear Nisha,Thank you very much for your valuable feedback, as we really appreciate you took some time to share your opinion. We have noted your comments and will inform the team to improve our service in the future. We take pride in our cleanliness and attention to detail, but clearly we were not up to standards on this occasion. Please be assured that this is a matter that we take very seriously and is of great importance to us. We will work on this for sure. Thank you for letting us know and we look forward to welcome you back again.

Dear Vera,Of course the most important thing for us to hear is such good praise of our service. I couldn’t be happier to know that our team continue to create such memorable experiences for our guests. I have passed your review on and everyone was absolutely delighted to hear themselves being described as ‘very accomodating’!Kind regards,

Dear Marvin, thank you for sharing your experience. It is great to know that our team was prompt to assist and that you enjoyed your stay. We look forward to welcoming you, back.

Dear Ms Elizabeth We are more than happy to see this review from you, we hope you have enjoyed your stay and we will be more than happy to host you again in a near Future Best Regards

Hi Daniel,We're so sorry to hear that you did not have a good experience with us during your recent stay. You stayed in one of our favorite residences - our three bedroom / three bathroom Terrazas Residence with an amazing balcony with hot tub. We would love to hear more about your experience and thoughts so that we can take appropriate action. If you have a few spare minutes, would you mind reaching out to us through the Contact Us form on the website?Thank you again for bringing your concerns to our attention. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Best,Las Terrazas Resort Management

Hello Krysta, It's truly rewarding to know that our staff treated you with kindness and your children felt safe exploring the property. We take pride in providing a welcoming and secure environment for families.We hope to welcome you back again soon for another incredible experience!

Dear Falgun,Las Terrazas Resort is a 38-unit boutique property so our pool might not be as large as you would find at a mega-resort, but there is room for everyone and our staff works hard to make sure all of our guests have an unBELIZEable experience at the resort. We appreciate your feedback regarding the condition of the room you stayed in and truly thank you for alerting us to issues that need to be addressed by maintenance. We did have a malfunction of our RO plant one night during your stay, at which point water supply to the units were affected and caused our staff to work late to correct the problem. We do apologize that your stay was negatively impacted by this malfunction. Please feel free to reach out to us directly if you have any further concerns. We sincerely apologize for the inconveniences during your stay and thank you for spending your time with us at Las Terrazas Resort.Warm regards,Las Terrazas Resort ManagementWarm regards,

Hello Crystal, Thank you for choosing our resort! We're glad you enjoyed your time here. We hope to see you again soon.

Hi Lucinda! Your rum punch smiles brought us joy! We're so glad our staff made you feel special. Thank you for recommending us, and we can't wait for your return!

Thanks for loving the place! We're always working to make it even better. Come back and see what's new next time!

Hi Latelya,Thank you for sharing your feedback with us regarding your recent stay at Las Terrazas Resort. We appreciate your compliments on the cleanliness and beauty of our property.Providing transparent pricing and ensuring guests feel valued are important to us, and we regret if we fell short of your expectations in this regard. If you have specific concerns, we would very much like to hear them. You can also reach us via the Contact Us form on our website.Warm regards,Las Terrazas Resort Management

Hi Corey,We're so pleased to hear you had an unBelizeable time at Las Terrazas Resort! Please let us know if we can offer our Return Visitor discount on your future stay.For guests planning their trip to Ambergris Caye, the Concierge can assist in reserving a golf cart prior to your arrival, or you can stop by the Front Desk during your stay to reserve one. We do recommend booking in advance during busy times like Spring Break and winter holidays.Best,Las Terrazas Resort Management

Hi Samar,Thank you for taking the time to leave your 5 star experience. We look forward to welcoming you home again to Las Terrazas Resort.Warmly,Las Terrazas Management

The Sea Houses are a favorite among many, and we're happy the staff was great. We understand your suggestion about the menu, and we'll explore ways to offer more variety for future guests. Thank you for choosing our hotel for your escape, and we hope to welcome you back soon!"

Hi Marissa,We're sorry to learn that we did not provide a 5-star experience, which is our goal for every guest. We'd love to hear more about your time at the resort so that we can continue to improve. This platform does not allow us to include specific contact information, but you can find our phone # and email addresses on our website.Best,Las Terrazas Resort Management

Elena,What a great trip "home"! We thank you for choosing Las Terrazas Resort for your stay during this special trip and appreciate you recognizing our staff by name. And thank you for your suggestion of having the concierge more available. Guest feedback is always appreciated and will be passed along to the team.Sunny regards,Las Terrazas Resort Management

Hi Ben,Thank you for sharing your thoughts on your recent stay. Please let us know if we can welcome you back home to Las Terrazas Resort.Best,Ashley

Hello,We want all of our guests to enjoy true 10/10 service during your stay with us, and we are sorry to see that we fell short. We would love to hear more about your visit and understand how we can improve for next time. If you have a few minutes, please send us a message.Many thanks,

Hi Azalia,Thank you for choosing Las Terrazas Resort for your recent stay. We hope that all of our guests have a 5/5 excellent time with us. If you have feedback on how we can provide an outstanding time at Las Terrazas, we would love to hear more from you.

Hi Qiana,Thank you for your feedback about your recent stay. We're glad to hear that you enjoyed your accommodations. While the sea grass (not seaweed that floats - this is literally grass that grows under the water) does grow offshore, it is where you can find sea life and starfish while snorkeling or swimming while standing in the water. We think it's a neat way for people - especially children - to experience the local waters without leaving the beach. For those who are looking for grass-free water, we do have a deep swimming area roped off at the end of the dock. The Front Desk or Beach Captain can help you find the best swimming spot.We hope to see you again one day at Las Terrazas!

This review made our day! Thank you for taking the time to leave your experience with us at Las Terrazas. The Penthouse with its huge balcony and private plunge pool is a great place to spend a week with friends or with your special person. Happy 50th, come back and see us for #51. Cheers!

Hi Da'Sha,Thank you for taking the time to leave your thoughts on your stay. We are so glad to hear that you enjoyed your time with us. We hope to welcome you home again to Las Terrazas Resort.Cheers!

Hi Marnie, Thank you for joining us at Las Terrazas Resort on your recent stay. We do appreciate the feedback. Plans are currently underway to add a gym onsite so we hope you take advantage of it on your next stay. We thank you for the feedback on the bathroom of the Lagoon Residence, the only one of which has an outdoor bathroom. Your feedback helps us better communicate with our guests to be sure your expectations are met during your stay.Warmly,

Hi Stuart,Thank you for spending your valuable vacation days with us at Las Terrazas Resort. We hope your stay on Ambergris Caye was unforgettable and you went home with amazing memories. We hope to welcome you home again soon!Best,Las Terrazas Mgmt

Hi Erin,Thank you so much for spending your valuable vacation days with us at Las Terrazas Resort. Our goal is to show our guests our warmest Belizean hospitality and a truly authentic experience. We hope to welcome you home again to Las Terrazas Resort in the future!Warmest regards,AshleyL

Hi Joseph,We're so glad to hear that you had a 5 star experience at Las Terrazas Resort! We do hope that we can welcome you home again soon.

Hi Julia,We're so pleased to hear that you had a 5-star experience at Las Terrazas Resort! We hope to see you again sometime on La Isla Bonita, Ambergris Caye.Best,Las Terrazas Management

Hi Bethany, Thank you for this 10/10 review - we are so glad to hear that you enjoyed your stay at Las Terrazas Resort. Cheers!

Hi Jen, Thank you for taking the time to leave a review. We are so pleased to hear that you enjoyed your stay at Las Terrazas Resort. We hope to welcome you home again soon! Cheers!

Hi Kati, Thank you for taking the time to leave a review. We're so glad to hear that you enjoyed your stay at Las Terrazas Resort this month. Thank you for your comments on the cocktails, we appreciate your thoughts and will be evaluating our service. We hope to welcome you home again soon to Las Terrazas. Cheers!

Hi Michelle - We are so pleased to hear that you enjoyed your stay at Las Terrazas Resort! Our staff is the best, and we are glad that Las Terrazas felt like your home away from home. The golf carts are so much fun - and a great way to explore Ambergris Caye. If you find yourself back in Belize, we hope to welcome you home again to Las Terrazas Resort. Cheers! AshleyL

Hi Stephen, What an amazing opportunity to make memories with your family. We find that teenagers love the experience of traveling on Ambergris Caye, and we are honored that you chose Las Terrazas Resort for this family adventure. Here's to showing our kids the world - cheers! AshleyL

Hi Kelly, We know there are so many choices when it comes time to plan a summer vacation, and we appreciate that you chose to spend your valuable R&R with us on Ambergris Caye. We hope to welcome you home again to Las Terrazas Resort! Best, AshleyL

Hi Amy, Thank you for choosing Las Terrazas Resort for your stay on Ambergris Caye. We're glad to hear you enjoyed your stay. Best, AshleyL

Greetings Enrique, Thank you for recognizing the hard work of our staff! The team works hard to maintain a beautiful property for our guests, and we appreciate you giving them a shout out. Cheers!

Thank you for taking the time to leave a review. We want everyone to leave Las Terrazas Resort dreaming of their return visit, and I'm sorry that you did not have that experience. Internet can sometimes be unreliable on the island, and we hope you are off on a fantastic adventure with little need for wifi :) I will definitely address the maintenance issues with management as well as the F&B manager. Please do let us know if you are considering a return visit to Belize - we'd love the chance to prove to you that Las Terrazas Resort is the best resort on Ambergris Caye!