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Opiniones de Hotel Alpha

4 out of 5
Hotel Alpha
Viale dei Pini, Penisola Sorrentina, Sant'Agnello, NA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 123 de 240 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 92 de 240 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 240 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 240 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 240 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien!
Lo pase muy bien en el hotel. Todos son muy agradables y te conversan. Te ayudan para donde uno desea ir. La zona me gustó. Esta a 20 min a pie de sorrento y hay bus o tren También un supermercado cerca. Lo recomiendo
Se hospedó 4 noches en septiembre de 2019
Respuesta de reservation office, el 22 oct. 2019
Dear Guest, thank you for your nice review. We hope to see you again and we send you our Best Regards Alpha Hotel

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Costa Amalfitana
Aunque estaba un poco alejado de Salerno centro para ir a pie, quedó compensado por la bonita habitación con vistas al mar, el restaurante, el bar y que había ambiente en la zona.
Se hospedó 2 noches en agosto de 2018
Respuesta de Hotel Alpha, el 19 sept. 2018
Estimada cliente, os agradecemos por su agradable reseña. Nos complace saber que disfrutó de nuestra estructura en todos sus aspectos, que habéis pasado una buena estancia en nuestro hotel y esperamos darle la bienvenida pronto como nuestro huéspede. Atentamente

4/10 Malo

Oscar, Barcelona

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Desilusión
Elegimos el hotel por las buenas críticas, pero realmente no ha alcanzado las expectativas ni de lejos. Como aspecto positivo, sólo destacaría la exquisita limpieza. La habitación tiene una decoración antigua y el aire acondicionado te sopla justo a la cara cuando estás en la cama y no se puede regular la potencia, además de que hace mucho ruido. El baño tiene la mampara de la ducha desconchada y que no ajusta y la cisterna hace un ruido que parece el rugido de un león. El desayuno es muy pobre para la categoría del hotel. El "zumo" es agua con colorante y el café terrible (lo cual sorprende aún más estando en Italia). Por último, la piscina, que era uno de los puntos atractivos del hotel, estaba llena de niños gritando y chapoteando, sin nadie que los controlara, por lo que en toda la estancia, apenas pudimos aguantar 10 minutos.
Se hospedó 4 noches en agosto de 2017

10/10 Excelente

Juan Ignacio, Argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything perfect !!
Had a missunderstanding at the beginning, but Simonetta (hotel manager) resolve everything and treat us perfectly well. Very profesional. We recommend this hotel to everyone.

10/10 Excelente

Carlos y Graciela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicación,cercano al centro de Sorrento
El hotel es muy confortable,en medio de un entorno natural,cercano al centro de Sorrento y con comunicación hacia todos los puntos de interés de la costa amalfitana.Decididamente volveriamos a alojarnos allí.

10/10 Excelente

Stephen, Austin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Ruben

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not as described and not as advertised
Not as shown on the website at all, the rooms have paperthin walls and we were kept up all night by someone with their tv on and slamming doors throughout. The room walls are thin and hall seem to echo sound so much so that i could clearly follow the tv program the person in the room was watching The rooms look nothing like as advertised on the website, they are sole less and no where near as modern as described. Honestly felt scammed for the nearly €200 we paid for the night
Se hospedó 1 noche en septiembre de 2023
Respuesta de Armando, el 10 oct. 2023
Dear Mr Ruben,thank you for sharing your opinion.We are sorry if you experienced a difficult situation with the guest who stayed close by your room. Our walls are not thin as you tried to describe and all our rooms have a good sound proofing. Obviously, if a guest engages in questionable behavior by turning up the television volume to maximum, it goes beyond the thickness of the walls. However, we have staff present 24 hours a day who could intervene to lower the volume on the television.In the hotel there are 7 different categories and the reserved room is a basic which reppresents our entry level room. Honestly all our rooms are well described online and we take the distance to what you reported.We are sorry if you did not like the assigned room.Regards

8/10 Bueno

Urvesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The swimming pool was really good and the seating outdoors on the grass was lovely. Bedroom was too small and cramped. Bathroom was small. Breakfast was ok but coffee didn’t dispense correctly seems coffee machine was broken.
Respuesta de Armando, el 21 sept. 2023
Dear M. Urvesh,Greetings from Alpha Hotel.Thank you for your kind review.Please take note that we assigned you the reserved room category. We describe all our rooms with many information and details in all website and internet pages. The sizes of our rooms and bathrooms are quite large for an hotel of our status and located on the Sorrento ' s Coast. Our staff at the restaurant is used to make the Italian original Espresso Coffee instead of the one by the Coffee Machine which probably you missed and we are sorry for this. We hope to welcome you in the future.Best regards.

6/10 Aceptable

Jacques

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
You get what you pay for.
Not 4 star. Old hotel in need of an update. Far from the old town with nothing to see or do around hotel. Ridiculous parking rates forcing you to consistently feed the meter for street parking.
Se hospedó 2 noches en agosto de 2023
Respuesta de Armando, el 21 sept. 2023
Dear Mr Jacques,Greetings from Sorrento,Thank you for sharing your opinion about the hotel.Honestly we find your review a little bit rancorous and severe.The hotel has a great location as most of our guests reported in thousands and thousands of reviews. We are a couple of minutes distance to the railway station and bus station. Then there close by us there are many shops,restaurants , bar and we are extremely close to the nicest places you can enjoy in Europe as Capri, Naples, Positano, the Amalfi coast and so on.Regarding the parking we charge just 20,00 Euros per night which is very cheap considering the rates of the parking in this part of the Italy.Anyway we respect your feedback.Best regards

10/10 Excelente

Adrian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice dinner included which was unexpected and great food.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Joanna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time is italy and so thankful me and my friend booked with Alpha. Staff was incredibly nice and understanding. Any questions we had, they answered or helped as much as they could. Our room was spacious, clean, beautiful view of Italy. We got the back suite building. Breakfast was our favorite, the on site restaurant Gia is good also. I wouldn't recommend doing the special dinners they did during our stay, id suggest go out and eat. The ONLY thing that sucked was the amount of bugs that were around. but other than that staff at pool were attentive, overall hotel space is great. Pretty awalkable to everything you need. Has a near by grocery store too which was our fav. overall recommend 10/10. THANK YOU ALPHA.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Said

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Paola

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Volevamo una pausa di relax e tranquillità e tutto ha esaudito le nostre aspettative. Un grazie a tutto lo staff che ci ha fatto sentire a casa. Un plauso al maitre e a tutti i ragazzi di sala, ristorante e piscina che con la loro gentilezza e disponibilità ci hanno riempite di coccole.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was amazing EVERYONE from front desk, maintenance, servers, pool bar, breakfast staff, to the restaurant manager, we were always greeted warmly and with genuine care. The room was lovely, bright, exceptionally clean, unfortunately they were almost full when I booked(because they’re great and fairly priced) so our room was near the door to our building and other guests weren’t always respectful as they came and went after hours, all part of travelling and the hotel was amazing 10/10!!!!
Se hospedó 3 noches en julio de 2023
Respuesta de Armando, el 18 ago. 2023
Dear M. Ross,Thank you for sharing your opinion on your stay with us.We hope to welcome you again in the futureBest regards

10/10 Excelente

FABIO

Se hospedó 3 noches en junio de 2023
Respuesta de Armando, el 18 ago. 2023
Gentile Fabio.Grazie per la valutazione.Cordialmente,

10/10 Excelente

laura

Se hospedó 4 noches en junio de 2023

10/10 Excelente

Catherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was amazing - it had just been refurbed and was kept immaculately clean, plus had a lovely balcony. The staff were very friendly and helpful and the breakfast was fab. Plenty of things to do nearby and places to eat
Se hospedó 7 noches en mayo de 2023

8/10 Bueno

Roberta

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Quite nice property and room minimal storage space, nowhere to hang towels or put suitcase. Breakfast somewhat disappointing with fruit cocktail some days and terrible coffe machine(instant coffee taste). Quiet though and beautiful grounds and pool. Overall no complaints but not as amazing as it could be.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was extremely welcoming and relaxed with a great pool area and excellent gardens.
Se hospedó 7 noches en mayo de 2023

8/10 Bueno

Markus, Helsinki

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Noisy, but nice rooms with balcany in the separate building. Area is nice and train station near. Friendly staff. Breakfast was basic in Italy, but with a coffee machine which was unappealling.
Se hospedó 3 noches en abril de 2023

8/10 Bueno

giuliano

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
struttura bellisima in agrumeto con piscina
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Diana

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We received warm welcome when arriving hotel. Martina and Angelica are kind to show us everything and we appreciate. The bedroom and bathrooms are very clean and spacious. Breakfast is delicious, will live here next time.
Se hospedó 3 noches en octubre de 2022
Respuesta de Martina , el 14 oct. 2022
Dear Diana, thank you so much for your kind words. We are really happy you enjoyed your stay here with us and we hope to have you here again next summer.Kind regards,MartinaReservation office

10/10 Excelente

Taylor

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very helpful on booking a day excursion to Capri for my party of 5. Highly recommend. Breakfast was your normal Italian spread. I didn’t eat at hotel restaurant but 2 of my party did and were not impressed with the food. Local restaurants food are better.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Martina , el 14 oct. 2022
Dear Taylor, good afternoon from Hotel Alpha.We are happy you enjoyed your stay here with us! Thanks for the feedback, it will help us to do always better and improve more and more.Hope to see you all again very soon.Kind regards,Martina Reservation office

10/10 Excelente

Paul, Stoke-on-Trent

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en agosto de 2022

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel alpha was very helpful. We had a mix up with our room, the hotel helped us out very quickly and made the stay absolutely great. The staff were very helpful. The pool was quiet and very clean. The grounds made it feel like a villa in the countryside. Breakfast was done beautifully and fresh. We were suggested a nice restaurant in the area from a staff member, which we ended up having for three times. They also helped us to find a boat cruise for the area. Thank you hotel alpha!!!
Se hospedó 3 noches en septiembre de 2022
Respuesta de Martina, el 14 oct. 2022
Dear John, good afternoon from Hotel Alpha and thank you for your fantastic review. Your nice words really make us happy. See you next summer. Kind regards,Martina Reservation office

10/10 Excelente

Stefan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2022

10/10 Excelente

negin

Se hospedó 3 noches en junio de 2022

8/10 Bueno

Jean pierre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2021

10/10 Excelente

laurent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sant'Agnello
Notre plus bel accueil d'Italie nous avons réservé le matin même et avons été reçu comme des invités de marque. l'espace piscine au milieu des citronniers est splendide
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

LODE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Søren

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk
Fantastisk venligt og hjælpsomt personale og komfortable faciliteter fra pool, reception til restaurant. Restaurant er super Vi skulle efter en uge have været videre i Italien, men blev en uge mere af samme 😊.
Se hospedó 7 noches en julio de 2021

10/10 Excelente

Antonia, Darwen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an amazing room, separate to the hotel was another building. From the outside it looked very rustic but inside was modern and spacious. Had an amazing balcony with great views
Se hospedó 5 noches en septiembre de 2020
Respuesta de NUNZIO, el 1 oct. 2020
MANY MANY THANKS

8/10 Bueno

Irene

Se hospedó 2 noches en septiembre de 2020
Respuesta de NUNZIO, el 4 oct. 2020
THANKS

6/10 Aceptable

Ada, Sant’antimo

Buona la pulizia e la struttura ,pessimo il ristorante, le portate erano invisibili nel piatto , a me è arrivato la pasta cruda
Se hospedó 1 noche en septiembre de 2020
Respuesta de NUNZIO, el 1 oct. 2020
GENTILE OSPITE, GRAZIE PER IL SUO FEEDBACK. PECCATO PER IL "PESSIMO" AL RISTORANTE CHE NORMALMENTE SERVE PIATTI ABBONDANTI E GUSTOSI. CI AUGURIAMO DI AVERE ALTRE OPPORTUNITA' PER FARE MEGLIO. GRAZIE IN OGNI CASO PER AVER SOGGIORNATO PRESSO HOTEL ALPHA. CORDIALI SALUTI NUNZIO

8/10 Bueno

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de NUNZIO, el 19 sept. 2020
THANKS

8/10 Bueno

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ringrazio molto per la gentilezza e la disponibilità del personale tutto...per aver reso questo soggiorno abbastanza piacevole...
Se hospedó 8 noches en agosto de 2020
Respuesta de NUNZIO, el 19 sept. 2020
THANKS

8/10 Bueno

Francesco

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
1 night at alpha
Good hotel, a bit far from Sorrento centre but nice rooms. Food not so great though
Se hospedó 1 noche en agosto de 2020
Respuesta de NUNZIO, el 19 sept. 2020
THANKS

8/10 Bueno

Marco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tutto buono unica pecca, il parcheggio a pagamento. Buona la colazione anche se bisognerebbe aumentare il personale di sala.
Se hospedó 1 noche en julio de 2020
Respuesta de NUNZIO, el 19 sept. 2020
THANKS

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en octubre de 2019
Respuesta de NUNZIO, el 18 oct. 2020
MANY THANKS

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, with excellent and very helpful staff.
Se hospedó 4 noches en octubre de 2019
Respuesta de Reservation Office, el 29 oct. 2019
Dear Guest, we thank you very much for your beautiful words We hope to see you again and we send you our Best Regards Alpha Hotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic helpful staff, lovely rooms, great breakfast and amazing evening entertainment.
Se hospedó 4 noches en octubre de 2019
Respuesta de Reservation office , el 25 oct. 2019
Dear Guest, thank You for Your nice review. We hope to see You again and we send You our Best Regards. Alpha Hotel****

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall property is very nice and calming with all the fruit trees and greenery. I think with minor touches, it would be a 5 star hotel. I would come back again
Se hospedó 4 noches en septiembre de 2019
Respuesta de Reservation Office, el 23 sept. 2019
Dear Guest, thank you for your nice review and we promise you that we will do our best for our clients. We hope to see you again!!!! Best Regards Booking Dept.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2019
Respuesta de RESERVATION OFFICE, el 10 sept. 2019
Dear Guest, thank you so much to give us 5 !!!! We hope to see you again and we send you our Best Regards

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Entertainment was intermitent and not advertised, as was Gala night. Didn't have dinner, need to update menus and ideas. Jacuzzzi baths and elevtric shutters excellent. As is Air com. Slightly out of the way but near enough to walk if desired. Not as noisy as downtown Sorrento.
Se hospedó 8 noches en agosto de 2019
Respuesta de Reservation Office, el 2 sept. 2019
Dear Guest, thank you for your nice review . Regarding the evening Entertainment near the restaurant entrance we have all menù and information about evening entertainment . We hope to see you again and we send you our Best Regards Alpha Hotel****

10/10 Excelente

Johanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Reservation Office, el 2 ago. 2019
Dear Mrs Johanna, Thank you for your nice feedback !!!! We hope to see you again Best Regards Alpha Hotel

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, well maintained inside and out, classic furnishing, very comfortable, very friendly and helpful staff
Se hospedó 4 noches en julio de 2019
Respuesta de Reservation Office, el 31 jul. 2019
Dear Mrs Jacqueline, Thanks for your nice review and we promise you that we will continue to work hard to offer to our customers the best that we can We hope to see you again!!!! Best Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2019
Respuesta de reservation Office, el 23 jul. 2019
Dear Guest, thank you for taking your time to live your feedback . We hope to see you again Best Regards Hotel Alpha****

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very helpful. They were welcoming and friendly, keen to help whenever possible.
Se hospedó 2 noches en julio de 2019
Respuesta de reservation office, el 20 jul. 2019
Dear Guest, we would like to thank You, for chosing Hotel Alpha for Your Holidays in Sorrento. We are glad that You appreciated the staff and our services; we will work every day to give to our guests the best we can. We hope to see you again !!! Best Regards Alpha Hotel****

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely relaxing pool area. The rooms and style of the hotel is very 70s but it’s clean and welcoming
Se hospedó 7 noches en julio de 2019
Respuesta de Reservation Office, el 19 jul. 2019
Dear Guest, thank you very much for your nice review. We are very glad to know you enjoyed your stay with us, and we appreciate your positive opinion regarding our pool aerea We hope to see you agian !!! Best Regards Alpha Hotel

8/10 Bueno

Dirk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en junio de 2019
Respuesta de Reservation Office, el 12 jul. 2019
Dear Mr Dirk, thank you for your review . Thank you so much. We can guarantee that we will always work with passion and professionalism to make your holiday unforgettable. Hoping to see you soon, we send our best regards. Alpha Hotel