Hi Sergio!Wow, what a fantastic rating! Your perfect score speaks volumes, even without a comment. We're thrilled to hear that you had such an exceptional experience with us. It's guests like you who make our job so rewarding. We're delighted that we were able to meet and exceed your expectations, and we can't wait to welcome you back for another memorable stay. Your satisfaction is our top priority, and we'll continue striving to make each visit as outstanding as the last. Thank you for choosing to stay with us, and we eagerly anticipate your next visit!

Dear Claudia, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and I want to extend my sincerest apologies for the shortcomings you encountered during your stay. It's concerning to learn about the issues with the lack of a safe, the delayed garbage collection, the faulty windows, and the unpleasant odor at the entrance. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell short of your expectations. Regarding the issue with Expedia, I understand how frustrating it must have been to have your breakfast selection overlooked. You can be assured that we'll discuss these worries with our staff to avoid reoccurring problems. Our first goal is to make sure you're satisfied, and we want to earn back your trust in the future. Please don't hesitate to get in touch if there is anything more we can do to put things right.

Hi Daniel!We are really thrilled to learn that you gave us a perfect 5 out of 5 rating! While your little statement says volumes, we can't help but assume that your stay was nothing short of extraordinary. It thrills our hearts to know that we struck the mark and provided you with an unforgettable experience. Your good feedback motivates our desire to provide exceptional hospitality, and we can't wait to welcome you back for another unforgettable visit. Cheers to making more beautiful memories together!

Hello Cynthia, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

Hello Abel,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

Hello Andres,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Hi Angel,Thank you for sharing this review, and we welcome you to visit us again anytime!

Hello jose, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

Thank you for your review!

Thank you for the wonderful rating and thank you for choosing to stay with us.

We are delighted to hear your enjoyed your recent stay. Thank you for choosing to stay at the Holiday Inn Santa Ana- OC Airport.

Thank you for your kind words in regards to service received from out hotel team members. We apologize we were not yet able to reopen our restaurant for dining during your recent visit. Thank you for staying with us.

Thank you for the wonderful review and thank you for staying with us.

Thank you for your rating and thank you for staying with us.

Thank you for your 5 star rating and thank you for staying with us.

Dear Ryan, We are delighted to see that your most recent stay with us was just wonderful! We are very touched by your positive assessment of our breakfast's deliciousness, handy location, and cleanliness. That everything met your expectations makes us extremely happy, and we look forward to having you visit us again for another fantastic stay. We are eagerly anticipating your next visit and appreciate your input very much!

Hello Kristyne Amick,We are delighted to hear that you enjoyed our clean and friendly hotel while finding it cost-effective. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

Dear Gabriela, What fantastic news to hear that your stay with us was nothing short of "great"! A solid 5 out of 5 rating—now that's what we like to hear!We're thrilled that you had such a wonderful time during your visit. It's always our goal to provide our guests with an unforgettable experience, and it sounds like we hit the mark with you.Your kind words about our facilities and staff mean the world to us. We're thrilled to hear that everything met or exceeded your expectations. Our team works tirelessly to ensure that every guest feels right at home, so knowing that you felt welcomed and comfortable warm our hearts.We can't thank you enough for choosing to stay with us and for sharing your positive feedback. It's guests like you that make what we do so rewarding.We can't wait to have you back for another amazing stay soon!

Dear Rui, We're thrilled you took a moment to give us the lowdown on your recent stay! Your feedback means the world to us.While we're stoked to hear you enjoyed aspects of your visit, like our cozy rooms and friendly staff, we're bummed to hear about the strange smells you noticed. Rest assured, we're on the case to sniff out the source and ensure every corner of our building smells as fresh as a daisy.Your input is invaluable as we strive to create the best experience possible for all our guests. We can't wait to have you back for a five-star stay that's fragrant in all the right ways!

Dear Cuong, What a pleasure it is to hear that you had a pleasant stay with us! We're thrilled to know that overall, your experience was enjoyable and left you feeling satisfied.Your feedback about complementary water in the room is greatly appreciated. We totally get how important it is to stay hydrated, especially after a long journey. Rest assured, we're taking notes and looking into how we can make sure every guest's thirst is quenched upon arrival.We're glad you shared your thoughts with us—it's through insights like yours that we keep improving and ensuring each stay is better than the last.Looking forward to welcoming you back soon for another fantastic experience!

Hello Gabriela,We appreciate your kind words about our breakfast staff and the cleanliness of our property. Your feedback is valuable to us, and we hope to welcome you back in the future.

Dear Robert, We're thrilled to hear about your positive experience during your stay with us! It's wonderful to know that our staff, especially their attention to IHG members, left such a great impression on you. We take pride in providing excellent service and amenities like our gym, pool, bar, and restaurant to ensure our guests have everything they need for a comfortable stay. Your feedback about our clean rooms is also greatly appreciated. We look forward to welcoming you back for another enjoyable visit soon!

Dear Rechy, We truly appreciate you sharing your experience with us! Your feedback is invaluable in helping us continually improve. We're glad to hear that overall your stay was satisfactory. We'll certainly take note of your suggestion regarding our check-in process and work on ensuring a warm and welcoming atmosphere from the moment our guests arrive. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future!

Hello Crystal,We are delighted to hear that you had an enjoyable experience at our hotel. We strive to provide all our guests with excellent service and we are thrilled your stay met your expectations. If you have any further feedback or suggestions, please feel free to get in touch with us.

Dear Rosina,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes issues arise that make it challenging to articulate them. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short of your expectations. Please know that your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have had during your stay. We hope to have the chance to regain your trust in the future.

Dear Gregory, What a journey you had with us! Thanks for sharing your experience—it's always great to hear from our guests, especially when it helps us fine-tune things for future stays.It sounds like you were aiming for the stars with your preferences, and hey, we totally get it! While we're thrilled you found our room and staff to be top-notch, we hear you loud and clear about wanting a quieter spot. Next time, we'll make sure to snag you a room on the first floor away from the hustle and bustle of the highway. Lesson learned, right?And hey, being close enough to read the tail numbers on planes? Now that's what we call proximity! It's all part of the experience, but we'll make sure to clarify our location details even more clearly for our future jet-setting guests.Thanks again for choosing to stay with us and for your valuable feedback. We can't wait to welcome you back for an even more tailored-to-you experience next time!

Dear Daniel, It's music to our ears to know that you've not only enjoyed your stay once but twice, and we can't wait to welcome you back for the third time. Your unwavering recommendation means the world to us, and we're over the moon to have earned your trust and loyalty. Here's to many more unforgettable visits together!

Dear Shannon, We were surprised to learn that you had such a wonderful time working with us! We would love to see a flawless 5 out of 5! We are exceedingly thankful for your kind remarks on how lovely and clean our hotel is. And our personnel? They're like a bright spot in the storm; they're always willing to make your visit memorable! We look forward to seeing you again for more excellent hospitality and positive energy!

Dear Carlos, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your 5 out of 5 rating truly brightens our day, thank you for sharing your feedback with us! It's wonderful to know that you had such a delightful stay. We're ecstatic that our accommodations, amenities, and service exceeded your expectations. Your kind words serve as motivation for us to continue providing exceptional hospitality to all our guests. We can't wait to welcome you back for another unforgettable stay!

Dear Ricardo, We're glad to receive your glowing 5-star review! We're over the moon to hear about your fantastic experience at our hotel. It's truly heartening to know that you enjoyed your stay with us. Your kind words are a testament to the dedication and hard work of our team. We're delighted that we could contribute to making your time here memorable. We can't wait to welcome you back for another wonderful stay in the future!

Hello Preethy,We are delighted to hear that you enjoyed your stay at our recently updated small hotel and found our staff to be friendly and welcoming. It is always our goal to provide a pleasant experience for all our guests. Thank you for taking the time to share your feedback with us.

Hi Anne!We really appreciate your comments. It's great to hear that you thought our rooms were spotless; keeping the place spotless is very important to us. But I really do sorry for the trouble the noise caused. We understand how important it is for our guests to have a quiet stay, and we're working hard to find ways to meet your worries about privacy. Your happiness and comfort are very important to us, and we hope to be able to welcome you back for a more peaceful and enjoyable stay in the future.

Hi Humberto!It makes us so happy to hear that your stay with us was peaceful and cozy. Our number one goal is always to make sure that our guests can rest and unwind in a quiet place. It's great to hear that you were able to relax and sleep well. Thank you for telling us about your stay. We hope to see you again soon for another peaceful break.

Hi Michael,We are overjoyed to learn about your fantastic stay at our hotel! We take great pleasure in offering excellent service, therefore it's wonderful to hear that our amiable personnel contributed to your unforgettable stay. We take great pride in keeping our surroundings spotless, so it's wonderful to hear that you thought our hotel was exceptionally clean. We are happy that you had a great time eating at our restaurant, where we work hard to provide delectable food in a friendly setting. It makes it easy to explore the region and provides even more convenience to your stay because it is ideally placed near expressways. We look forward to having you return for yet another wonderful visit in the future!

Dear Ammar,We appreciate you taking the time to share your feedback with us. While we're glad to hear about your experience, we also understand that there might have been aspects of your stay that didn't meet your expectations. Your satisfaction is of utmost importance to us, and we apologize if there were any shortcomings during your time with us. If there are specific areas you feel we could improve upon, please don't hesitate to reach out. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Nuemi!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be clean and refreshed, with that lovely scent of newness lingering in the air. Our team works diligently to ensure that every corner of our property is immaculate, from the lobby to the rooms. It's fantastic to know that you appreciated our ample parking facilities as well. We can't wait to welcome you back for another stay whenever your travels bring you our way. Rest assured, we'll be here ready to exceed your expectations once again!

I do apologize on behalf of the staff at the Holiday Inn. I will be taking note we do have new staff on board I will bring this to the housekeeping supervisor's attention. Once again we apologize and take this matter serious we will work urgently to correct this issue. Thank you again for staying with us and we hope to see you back and promise to give you a better stay. The Hotel Front Deak.

Dear Bingheng,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. While we're glad to hear that you found our rooms spacious, we regret that you experienced noise disturbances and inconvenience with the layout of our hotel.Please know that we take feedback seriously, and we will certainly address the issues you've raised regarding noise insulation and convenience within the hotel layout. Additionally, we apologize for the inconvenience of not having readily available hot water for your noodles and the absence of a microwave in your room. We're actively working on solutions to ensure these amenities are more easily accessible to our guests in the future.Regarding complimentary bottled water, we appreciate your feedback, and we'll certainly take it into consideration for future improvements to our guest experience.We hope that despite these shortcomings, you were able to enjoy your time with us. Should your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and comfortable stay.

Dear Matthew, We're glad to hear that you enjoyed our cozy rooms and experienced top-notch service from our diligent housekeeping and front desk team! Your feedback is incredibly valuable to us. We understand that paid parking can be a bit of a bummer, but we strive to continually enhance our amenities to provide the best experience for our guests. Rest assured, your suggestion about investing in better TVs and adding microwaves to the rooms is noted! We're always looking for ways to elevate your stay and appreciate your input. We can't wait to welcome you back for another fantastic experience!

Dear Minhtuan, What a splendid review! We're absolutely thrilled to hear that you had such a delightful experience during your stay with us! It's incredibly heartwarming to receive a perfect 5 out of 5 rating along with such lovely words. We're ecstatic that you found your time here so enjoyable. Your satisfaction is our utmost priority, and knowing that we were able to meet your expectations fills us with immense joy. We're truly grateful for your kind words and glowing recommendation. We can't wait to welcome you back for another exceptional stay in the near future!