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Opiniones de SureStay Hotel by Best Western Santa Cruz

2.5 out of 5
SureStay Hotel by Best Western Santa Cruz
516 Water St, Santa Cruz, CA

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 175 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 239 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 180 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 155 de 1000 opiniones" "

6.4/10

Limpieza

7.0/10

Servicio y personal

6.8/10

Servicios

6.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

noemi

Viaje familiar
Le gustó: Servicios
.
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 Aceptable

Leticia

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muu amables lo recomiendo
Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Experience Team, el 15 nov. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

6/10 Aceptable

Fabian

Viaje familiar
Le gustó: Servicio y personal y servicios
No me gusto el olor de la avitación, nos la dieron en el rincon y la limpieza interior no es buena
Se hospedó 1 noche en octubre de 2021
Respuesta de Guest Experience Team, el 3 nov. 2021
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Vale lo que cuesta la estancia. Pero ojala mejore la limpieza.
Se hospedó 1 noche en julio de 2021
Respuesta de Guest Experience Team, el 27 jul. 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Aceptable

Omar

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Llegan muchos drogadictos y personas de mal gusto
Se hospedó 2 noches en noviembre de 2020
Respuesta de Guest Experience Team, el 10 dic. 2020
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
El cuarto tenia un fuerte olor desagradable si estaba limpio y organizando
Se hospedó 1 noche en julio de 2019
Respuesta de Customer Care Team, el 24 jul. 2019
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

6/10 Aceptable

Emerita

Se hospedó 1 noche en mayo de 2019
Respuesta de Customer Care Team, el 9 jul. 2019
Dear Emerita, Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again.

10/10 Excelente

Luz María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lindo
Muy bien
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Montse

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bien situado, como todos los Moteles mismas características. El desayuno correcto.
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Eduardo, merida yucatan mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Camas comodas
Un buen hotel para descansar y pasar la noche. Yo solo estuve una noche
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Maria

Nice place and nice staff, closes to the downtown

6/10 Aceptable

Laura, Las Palmas, Spain

Le gustó: Limpieza
Nice place
Nice place but it's far from the beach. Quiet place and nice staff
Se hospedó 2 noches en agosto de 2017

4/10 Malo

Virgilio

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza

4/10 Malo

Mariano

No le gustó: Condiciones de la propiedad

6/10 Aceptable

Yarelin

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 15 abr. 2024
Dear Yarelin, we're glad to hear that our staff provided wonderful service and were accommodating to your needs during your stay. However, we apologize for any inconvenience caused by noise disturbances during the night. Your comfort and rest are important to us, and we'll consider your feedback as we strive to ensure a peaceful environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future. Kind regards,Guest Experience TeamSureStay Santa Cruz

6/10 Aceptable

Mara

Viaje familiar
Le gustó: Servicio y personal y servicios
Laura was so sweet and nice at check in. We were the first ones there so she gave us options on which room we’d like better which was very sweet! It looks like it was in the middle of remodeling so some areas looked nice but definitely needed a new paint job on the interior. It was quiet and comfortable. Location had a few homeless lurking about but overall stay way nice. Got the job done!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 15 abr. 2024
Dear Mara, thank you for sharing your feedback with us. We're delighted to hear that Laura provided you with excellent service during check-in and that you found your stay quiet and comfortable. We appreciate your understanding regarding the ongoing remodeling, and we're working diligently to improve our facilities. We apologize for any inconvenience caused by the presence of homeless individuals in the area and assure you that we prioritize the safety and comfort of all our guests. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future! Kind regards,Guest Experience TeamSureStay Santa Cruz

10/10 Excelente

A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Customer Care Team, el 8 abr. 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Kind regards,Guest Experience TeamSureStay Santa Cruz

4/10 Malo

Mariorquin

No le gustó: Servicio y personal
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Services, el 4 abr. 2024
We Appreciate your feedback. Thank you

10/10 Excelente

Marlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services, el 4 abr. 2024
Thank yo for your feedback

4/10 Malo

Alexander

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Santa cruz
A lot of noise and random people walking around. Was woken up a few times by knocks on the door. Door didnt close properly with big gap under. Was loud downstairs but the person up front was nice and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest service, el 4 abr. 2024
Dear Mark,Thank you for excellent feedback. I am glad everything was perfect during your stay. See you next time.

4/10 Malo

Lisa

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excelente

Svetlana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, clean and the staff are very nice.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest ,we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very nice and helpful
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

2/10 Terrible

Andres

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Bueno

Ben

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest ,we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

10/10 Excelente

Guillermo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was easy. The lady at the front desk (Laura) told us politely to call her for anything we would need. She asked us to be patient with our request as she was the only one working at night. I saw her working in the front desk, doing deliveries to the rooms and setting up the breakfast. I got two rooms. I slept upstairs at the back and it was very quiet. My company stayed downstairs, she said it was noisy at times. The breakfast was better than I expected. Coffee was fresh and hot. I would return to this place.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 9 abr. 2024
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

4/10 Malo

Nik

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
door and window screen were broken; had to ask for shampoo, soap, and coffee; fridge was of balance and microwave was making weird noises; couldn't adjust the temperature in the room at all. the woman at the desk was awesome though-- the only good thing about the place.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nicole, el 29 sept. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Malo

Haimant

No le gustó: Servicios y condiciones de la propiedad
Room wasn’t ready, breakfast was served late. Sheets weren’t clean. Staff was friendly and helpful. Thanks
Se hospedó 1 noche en septiembre de 2023
Respuesta de Khia, el 28 sept. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bueno

Nai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 9 abr. 2024
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

10/10 Excelente

Delmy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 9 abr. 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

4/10 Malo

Susan

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
The bed was comfortable. The bathroom was dirty, hair in the shower and the floor was dirty. The office was not opened for the free breakfast, not sure when it finally opened.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 21 sept. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Paul

Le gustó: Servicios
Just ok
Se hospedó 3 noches en septiembre de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Bueno

Steven

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 9 abr. 2024
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 Aceptable

Malgorzata

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Dirt in the corners, no soap in the bathroom dispenser, broken mirror, lack of directory sings where to find your room number, not appropriate number (missing) of towels to the number of people in my reservation.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

4/10 Malo

Sergio

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Checked in to this hotel was average. The first room they gave me was dirty, the beds were undone, towels were used on the ground and leftover food on the nightstand. While I went to request a different room, my family saw a pack of rats running on the fence. The second room we got was dated. The furniture was old and had seen better days. A bit later we heard another family go into the first room and left to try to get another room. (I can't believe they tried to give that room without cleaning it again) We didn't have their breakfast. I didn't see anyone doing any cleaning the next morning. We will not be staying there again.
Se hospedó 1 noche en julio de 2023
Respuesta de Nicole, el 28 jul. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Monica

Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

10/10 Excelente

Veronica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
On-site Manager was really great and attentive to all needs she made my birthday weekend very special will definitely be returning she’s Gem😍
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

4/10 Malo

David

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Overall, the property was nice and clean. There were several issues however that should not be issues. The shampoo, and conditioner was mounted to the wall and I did not find out that they were empty until I was in the shower. Those should be checked each time the room is cleaned. The biggest issue is that the breakfast was advertised from 7 am to 9:30 but nobody was there and no food was out and we had to go out for breakfast. The included breakfast is one reason why we chose the property. If I wanted to spend $40 more I would have picked a different hotel. The manager was nice and needed additional help because she was the only staff member taking care of the office and the breakfast. That’s probably the reason for being late for breakfast.
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

6/10 Aceptable

Avalina

Le gustó: Servicio y personal
Areas of room that were visibly not cleaned . Lights next to bed did not work . Tv did not work . Breakfast was good staff was friendly
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience Team, el 9 abr. 2024
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

2/10 Terrible

David

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limited parking! Rooms were being worked on and materials were left outside! People living there full time! Bath tub had no non skid mat could slip and fall and break your neck! Had to ask for towels! Very old and beat up. Coffee maker did not have all the parts to it. So could not make coffee! Breakfast was a big disappointment! I would not recommend to anyone.
Se hospedó 1 noche en junio de 2023
Respuesta de Nicole, el 7 jul. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Got upgraded to a bigger room Had no one above us.
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Geneffa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location close to downtown and major roadways while still being quiet and safe.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Chad

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Caprice

Se hospedó 2 noches en junio de 2023

4/10 Malo

Milena

Viaje familiar
The room was by the stairs and walls are paper thin so there was too much noise I couldn’t sleep all night. Additionally the pool was in front of the rooms and a lot of noise from the pool very late, after 10 PM.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Christopher

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Rakhee

Se hospedó 1 noche en junio de 2023
Respuesta de Nicole, el 9 jun. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.