There was a mixup about our reservation that took a little time to clear up. We had requested an upgrade but did not initially get it, but we're charged the higher price anyway. The hotel blamed Expedia and showed me the booking from Expedia. I showed them the confirmation from Expedia and they gave us the upgrade, after saying there were no upgraded rooms available. It worked out and we got a very nice room with a terrace and a great view. Otherwise, our experience at the hotel was wonderful - great location, clean, beautifully decorated, nice breakfast, a good value compared to other hotels that were available.