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Opiniones de Saranac Waterfront Lodge, Trademark Collection by Wyndham

3.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 314 de 526 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 130 de 526 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 526 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 526 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 526 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

marleni

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lago me encanto y la ubicación del hotel es impresionante
Se hospedó 1 noche en noviembre de 2022
Respuesta de Sonya Schrefel, el 6 nov. 2022
Muchas gracias por la maravillosa revisión y la compartiré con todos nuestros departamentos. Gracias de nuevo y espero volver a verte a ti y a tu familia.

4/10 Malo

Adrian

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Es muy caro para la calidad del lugar, la alberca super sucia, el restaurante normal
Se hospedó 4 noches en febrero de 2022
Respuesta de General Manager, el 28 feb. 2022
Adrian, Thank you for taking the time to write a review regarding your recent stay with us. We value all comments, so we may address any shortcomings. We are constantly making improvements to enhance our product and services. We hope you can come back one day so you can enjoy all we have to offer.

10/10 Excelente

Kimberly

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay and will be going back for sure
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Afshan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good, clean, family and pet friendly.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Jose, MEDFORD

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great option for a different getaway
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Toni-Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay. New and modern. Perfect location. Loved the onsite restaurant and lake view.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Kelly

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
My husband and I stayed at the hotel for 3 nights this past week to see family and friends. We paid for a larger room, but the layout was so odd! Long hallway in the entryway, which could have been used better for a larger bathroom. The bedroom was small and the living room was quite large. The bathroom sink was all the way to the right side, which was on the door side, and the door kept closing, so we had to hold the door open with our leg or hip. The shower pressure was worst we've ever had - and the glass doors kept opening during the shower. One morning the "auto light" turned off in the middle of my shower, and the next morning the drain didn't drain properly so I had to finish showering in my own soapy mess. Last morning the light turned off again; not sure why they need to use an auto light? The living room was spacious, but no microwave? Just a fridge and small coffee maker with no condiments for coffee. The couch cushions kept falling off the couch. And only one light in the living room, so it was terribly dark when we were in there at night. We got there on Sunday, and had a nice lunch at the Boat House with bartender Kelly. This was probably our favorite experience at the hotel. The next 2 nights, the restaurant/bar were closed. With a full hotel, why would the restaurant not be open? The front desk staff were also hit or miss. The 2 girls we came across were pleasant, but all of the men were on their phones. Very disappointing all around.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Jen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet, great location, picturesque!
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property but restaurant was not open on Monday and Tuesday
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Jennifer

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view was absolutely beautiful from the property over the lake. Staff was all wonderful and accomodating.
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura T , el 22 may. 2024
Hello Jennifer,We are so pleased to hear you enjoyed your stay and we hope to see you in the future.

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was right on the lake with readily accessible fire tables and gorgeous room views. Hotel had all the commodities and then some. Very thrilled and made for a fantastic birthday weekend
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura T , el 22 may. 2024
Hello Jason,I am pleased to hear you were able to enjoy the weather along with the lake experience. I hope to see you again soon.

10/10 Excelente

Joon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Charles

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean upscale hotel with friendly staff and a great bar
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura T , el 22 may. 2024
Hello Charles,I will let our staff know that you enjoyed your stay. Hopefully, you can come back soon.

4/10 Malo

Jennifer

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Employee at the front desk when checking in not welcoming and not informative at all. He basically wanted our auto information and a cc to keep on file. That’s about it. Very cold customer service. Young lady a little while later had a hard time coming up with any restaurants in the area. She also was not informative to an expected level. I was unhappy about this. The property and the cleanliness of the room was superb. You should serve breakfast on Mondays !
Se hospedó 1 noche en mayo de 2024
Respuesta de Property Management , el 14 may. 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en mayo de 2024
Respuesta de Property Management , el 6 may. 2024
Thank you for sharing your experience with us and with your fellow travelers, Susan! We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Frank

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, new construction, great amenities
Se hospedó 2 noches en abril de 2024
Respuesta de Laura T, el 3 may. 2024
Hello Frank,I am happy to see you enjoyed our amenities. We look forward to seeing you in the future.

10/10 Excelente

Kirk, THE BRONX

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property with amazing staff
Se hospedó 1 noche en abril de 2024
Respuesta de Laura T, el 3 may. 2024
Hello Kirk,I am very pleased to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excelente

Carrie, Corning

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Property Management , el 24 abr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Malo

Danielle

Se hospedó 1 noche en abril de 2024
Respuesta de Property Management , el 14 may. 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Aceptable

Cyrille

Se hospedó 2 noches en abril de 2024
Respuesta de Property Management , el 14 may. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, beautiful lobby and rooms.
Se hospedó 3 noches en abril de 2024
Respuesta de Property Management , el 15 abr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Caitlin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed with my family (two young kids) for a long weekend. Great accomodations. My only downside was the bed was too hard for my liking
Se hospedó 2 noches en abril de 2024
Respuesta de Property Management , el 15 abr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Property Management , el 15 abr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Aceptable

Paul

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The lake view room was nice until we changed rooms due to inability to lower room temperature and no maintenance personnel available to check. Moved to another room with a less desirable view and no remote control.
Se hospedó 2 noches en abril de 2024
Respuesta de Property Management , el 15 abr. 2024
Thank you for sharing your feedback with us. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our guestrooms. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in in our property.

10/10 Excelente

SARAH

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was perfect. Can't wait to see it again in the warm weather!
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura T, el 29 mar. 2024
Hello Sarah,We are so pleased to hear you enjoyed your stay with us and truly hope to see you again soon!!!!

4/10 Malo

MARCUS

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
This is the most basic “Motel” I have ever stayed in. They had a pool. They had a mini fridge and that was it. No microwave. Beds were the worst I’ve slept on in years. The parking was limited. Free coffee as long as you get it by 0830.But cold. No bar. No breakfast or snacks. They had an overpriced restaurant attached that they want you to use. If you literally want a single night to sleep in an uncomfortable bed and then leave the next day then this is for you. Wouldn’t recommend it for ANYTHING other than a single night stay. For the area you can do way better at most of the other lodgings…
Se hospedó 4 noches en marzo de 2024
Respuesta de Property Management , el 25 mar. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Bueno

Sally, COLTON

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful spot, cobwebs and dust from dryer vents all over the outside walkways. Should be better maintained. You had to exit the building to enter the restaurant/bar, as they had an event in the room that connected them. This in a poor arrangement and certainly hurt the restaurants business.
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura T, el 20 mar. 2024
Hello Sally,We definitely agree, the building setup isn't the most beneficial for the restaurant. We truly hope you enjoyed the rest of your stay and hope to see you again soon

6/10 Aceptable

Robertas

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
View was nice , staff was unprofessional , room was good bathroom was dirty...
Se hospedó 3 noches en marzo de 2024
Respuesta de Laura T, el 20 mar. 2024
Hello Robertas,I am very saddened to hear that the staff did not meet your expectations. Thank you for your input as we use it for training purposes. We hope to see you again soon.

8/10 Bueno

Joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked that it is in the beautiful Adirondacks. Nice pool, hot tub and fitness room. However, no access to television in the fitness room. Unable to watch ABC, NBC, CBS in room. The restaurant service is very slow and food not that good.
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 12 mar. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Bueno

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good weekend away
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management , el 12 mar. 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

4/10 Malo

HALA

The hotel does not worth the price,nothing to do in the lobby , no entertainment at all , they said it is free breakfast which is supposed to be for 4 people as we reserved but they gave us only one 25 coupon for 1 person and we had to fight to get at least for 3 people which is not clear only for one person breakfast when we booked I will never stay here again plus the breakfast was the worse you could ever eat and the worst service took them an hour to bring our order and there is only 3 tables
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 12 mar. 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excelente

Pierre

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Site and view was perfect , relaxing and perfect
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 12 mar. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excelente

Katie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, clean rooms, excellent customer service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura T, el 9 mar. 2024
Hello Katie,I am so glad you had a wonderful experience, and we truly hope to see you in the future.

8/10 Bueno

Christian

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management , el 12 mar. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Aceptable

Martin

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Disappointed with size of room (we booked Deluxe). Wouldnt want to stay in smaller room. On Sundays to Tuesdays, their restaurant is closed it appears and many other in the town. Best to book in Lake Placid. New hotel, clean, well maintained and staff does their best. Wont be returning for sure.
Se hospedó 4 noches en marzo de 2024
Respuesta de Laura T , el 9 mar. 2024
Hello Martin,I am very saddened to hear you didn't have the opportunity to enjoy the Boathouse. I truly hope you give us the chance to show you how wonderful a stay can truly be.

10/10 Excelente

meyriem

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tres agreable
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura T, el 9 mar. 2024
Hello Meyriem,I am very pleased to hear you enjoyed your stay and hope to see you again soon.

8/10 Bueno

Tatiana

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was in this hotel two times. Rooms are excellent: clean and comfortable. Staff is very friendly and professional. The pool unfortunately very small and overwhelming, so it is should be cleaned every day to avoid hairs swimming in the water. Rest of facilities are perfect.
Se hospedó 3 noches en febrero de 2024
Respuesta de Laura T, el 1 mar. 2024
Hello Tatiana, I am pleased to hear you have stayed multiple times. We truly hope to see you again soon.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ticks all the right boxes
It's a very decent lodging and definitely checks a ton of the baseline boxes you may not receive from some of the other area hotels, motels, and bed n breakfasts that might have had a more charming touch. Since we traveled in winter, I imagine the reliable heat here would be superior at other hotels by comparison, though it did take a while for the room to heat up to a comfortable level (enough to question whether we should say something about it, but ultimately thought it was fine). As a couple going to the area again on our Anniversary, we'd probably opt for something with more charm though - or at least a touch of luxury. Great for families, however, since most rooms have a door that will connect them to the next room... There's a pool for the kiddos and a gym for the teens and adults - both of which are well-maintained, even during the busy weekend that we stayed
Se hospedó 3 noches en febrero de 2024
Respuesta de Laura T, el 1 mar. 2024
Hello David,I am very happy to hear you enjoyed your stay. We generally have suites available to have that "more than a hotel" feeling. We hope to see you again soon.

10/10 Excelente

Nicole, Yonkers

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura T, el 1 mar. 2024
Hello Nicole,Thank you for the great rating. We hope to see you again soon!!!

10/10 Excelente

Nicole, Saranac

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Laura T, el 23 feb. 2024
Hello Nicole,Thank you for your response. We hope to see you again in the future.

10/10 Excelente

Edda

Se hospedó 3 noches en febrero de 2024
Respuesta de Laura T, el 23 feb. 2024
Thank you we hope to see you again soon.

10/10 Excelente

Zackary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Amanda

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the worst hotel I think I have ever stayed at. There was no mattress pad or fitted sheet on one of the beds in our room. Upon asking for the clerk told me he could get one out of storage and I could put it on. It’s one of the mattress pads that covers the whole mattress by going underneath the mattress and then zips up top. Not only how, but WHY am I supposed to lift this mattress and do this myself? I paid for a room and this should have been taken care of before I was assigned this room. I understand mistakes happen, but he should have offered for someone in housekeeping to take care of this. I then asked if I could just have a different room and he tells me there are no others. Meanwhile there is literally not even 10 cars in the parking lot, so not sure how this hotel was supposedly full. I finally get another room but it’s not the room I payed for, it’s less expensive, so of course I ask for a refund for the difference, and I’m told I can’t have one that I have already paid. To keep the rest of the incidents short, there was dog poop tracked all through hall, all the way to the elevator and in the elevator. The toilet ran water all night long, you could see where it was leaking out of the back of the toilet. The smoke detector apparently was not functioning properly and flashed a bright blue light all night long. Both of these things kept us from getting any sleep. All of this is completely unacceptable for what was paid for this room.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Thank you so much for your sharing your concerns with us Amanda. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

8/10 Bueno

Armando

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

2/10 Terrible

Amanda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very nice, the room was really quiet and the view on the lake is worth the extra fee!
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 19 feb. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excelente

scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
-
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 9 feb. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

JoAnn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff was excellent . Special thanks to Christine to get us served when they were so busy with the winter festival. She went above and beyond. Our room was comfortable and we enjoyed the view of the Lake. Breakfast, which was included, was very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 5 feb. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 Aceptable

Jagdishchandra

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
It was dirty when we get in
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management , el 5 feb. 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.