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Opiniones de The Grant by Black Swan

2 out of 5
The Grant by Black Swan
5 W Broughton St, Savannah, GA

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 88 de 125 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 125 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 8 de 125 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 125 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 125 opiniones" "

9.8/10

Limpieza

9.2/10

Servicios

9.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Howard, New Port Richey

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Would give 5 stars but onlysupplied us with 2 towels for 3 people. Parking is a mess in Savannah but that is no fault of the Grant. Super convenient location cor all of downtown and the many things to take in. Would definitely stay here again
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Edison

Le gustó: Limpieza y condiciones de la propiedad
Close to everything. The Old pink House is a local attraction, the wine is excellent, the food 2 stars. The basement is the main attraction. The apartments is quiet, clean, huge, I will definitely consider again. Must go to the JW Marriott Lobby. Amazing natural gems 💎
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Janet

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful decor but we were kept up late by a party upstairs, then awakened at 6 by delivery noise in the rear alleyway. Couldn’t get hot water in one bath so I had a cold shower...yuck! There was hot water later so not sure what happened. This would be a good location for people who don't mind noise but it really didn’t work for us.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Meghan

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Really loved the comfort of the unit as well as cleanliness, ease of checkin and location. Only complaint would be the paper thin walls being able to hear all surrounding units conversations. Would not deter me from staying again just be aware if you are a very light sleeper!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Dean

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Amanda

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
We absolutely loved this property. The location was perfect. The beds were very comfortable...except for the pillows...We will definitely stay here again. Our only complaints were a full size mirror would have been great to have and the shower curtain wasnt big enough (cold air got in)
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Lindsay

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Nicole, Bennett

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
I loved everything but... I wish they would have given us more towels for 4 people/ 3 nights, we got 3 towels and one wash cloth. Also you can hear everything at night. Luckily I'm not a light sleeper. It was clean and I felt safe with my kids. The customer service was great though!
Se hospedó 3 noches en marzo de 2024
Respuesta de Black Swan, el 10 abr. 2024
Nicole, we are happy to hear your stay was enjoyable. We apologize for the inconvenience with the towels. If you decide to stay with us again in the future, we do keep extra towels in the unit and our team would be happy to offer any assistance needed. Thanks for the feedback!

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location in the middle of everything, fantastic dining options very close and parking garages were close by and easy to park in!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Nathanial

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Will definitely stay here again. Tastefully decorated and could not pick a better location in Savannah.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Yamilee

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Loved the location. Instructions and communication were clear for check in and check out. Everything was clean.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

John

Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Melissa

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The apartment itself was great. The other people staying there was loud, and noisy. It has absolutely no parking for the hotel at all. It was very expensive just to stay there. It was $50 dollars a day for parking, which had we had known we would have chosen another location all together. It definitely wasn’t in the budget and limited us on the things we could enjoy plus the parking was at-least a quarter mile away.
Se hospedó 3 noches en marzo de 2024
Respuesta de Black Swan, el 26 mar. 2024
Melissa, we are happy to hear you enjoyed our accomodations. We apologize for the noise concerns during your stay. If our team had been made aware, we would have been happy to assist, as this is not the experience we want our guests to have. If you ever return to Savannah, it would be our pleasure to host you again, as well as provide you with our nearby parking recommendations.

10/10 Excelente

Dicky

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Erin, West Chester

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location, very walkable. Clean apartment, comfy beds. It was exactly what we needed for a long weekend. Great food options very close by. Get a delicious NY style pizza from Shorty right next to the main entrance! We’ll definitely be booking this place again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Black Swan, el 26 mar. 2024
Erin, thanks for the wonderful review. We look forward to hosting you again sometime!

8/10 Bueno

Cynthia, East Tawas

Viaje en pareja
On arrival we found dirty dishes, silverware & cutlery in the cupboards, so I washed them. Shower walls had several bunches of dried hair. The rest of the apt seemed clean. Other renters were quiet. Loved the white noise machine!
Se hospedó 3 noches en marzo de 2024
Respuesta de Black Swan, el 12 mar. 2024
Cynthia, it was a pleasure to host you! It's heartening to hear that your stay with us was almost perfect. We apologize for the inconvenience you experienced upon arrival, and had we been made aware of the dirty dishes, we would have been happy to address the issue during your stay. We appreciate your feedback and hope you'll return!

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Perfect
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Niki

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
enjoyed the space & surroundings outside.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Kristine

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Katherin

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Larissa

Le gustó: Limpieza y comodidad de las habitaciones
Savannah GA
Comfortable But noisey floors...hear people above walking and moving furniture Front door to the unit has 1/2 gaps, noise a d no sound proofing. Location is great for tourism Homeless and flush crowd at night Bed is super Kitchen great Needs a full height mirror in the hall... Thank you
Se hospedó 5 noches en febrero de 2024

8/10 Bueno

Nathan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location. The Grant is a great place to stay with its remodeled building and unbelievable location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Black Swan, el 13 feb. 2024
Nathan, thank you for highlighting our recent remodel and the great location. It was a pleasure hosting you!

10/10 Excelente

Vanessa

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The location. Right above “main” street
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Adam

Se hospedó 4 noches en febrero de 2024

2/10 Terrible

Mary

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The first night was decent. The second night was not. An alarm on the building’s fire panel went off all night every few minutes and it kept us up. We have to travel the next day with very little sleep. There was a sticky note on the panel stating that the manager knew about it and there was nothing they could do. I called the property manager (Black Swan) the following Monday to discuss the safety issue and request some sort of refund. I received this text: “ We have checked with our team, and it was an old note that housekeeping forgot to remove during your stay. The entire system was replaced before your check-in date and we had no communication from other guests or our staff that the alarm was beeping. Please let us know if you have any other questions.” At that point, I felt like they were trying to hide a safety issue so I contacted Brooke at Savannah Fire Marshall’s Office. They investigated the situation and the panel history indicated two alarms were going off during our stay. According to Brooke, a corrective action plan was created and she said I did the right thing by contacting their office. I reached back out to the property manager via text to discus the issue with no response. I called two business days later and was told my concern had been escalated to upper management. I still haven’t heard anything. We paid over $700 for a 2 bedroom apartment and we only got to sleep comfortably one night. Then, the property manager would only speak to us via text.

10/10 Excelente

Alice, Tarpon Springs

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful property. Would stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Black Swan, el 13 feb. 2024
Thank you for allowing us to host you, Alice. We look forward to your return.

10/10 Excelente

Danelle

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
This is a great place to stay. You're close to all of the restaurants, city market, and riverstreet. Clean amd comfortable, we loved it.
Se hospedó 1 noche en febrero de 2024
Respuesta de Black Swan, el 13 feb. 2024
Danelle, it's wonderful to hear you enjoyed your stay. We appreciate your feedback!

10/10 Excelente

Tinisha

Le gustó: Limpieza y comodidad de las habitaciones
Birthday Staycation
The apartment was great it was exactly as pictured. I had a view of Broughton Street which a strip of stores and restaurants. I enjoyed this staycation for my birthday. I was able to walk outside to food and night activities and safely return with driving. As mentioned the walls are thin and on the weekends the noise outside can be loud. Other than that this is the perfect stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Black Swan, el 7 feb. 2024
Thanks for the wonderful review, Tinisha. We appreciate you allowing us to host you. Rest assured, we have taken steps to remedy the noise concerns you faced and are committed to ensuring the comfort of our guests.

6/10 Aceptable

Wendy

Viaje en pareja
Le gustó: Limpieza y servicios
Great view, dining options, and shopping. In the middle of everything. The rental had a great vibe and clean lines, and brick (nice mix) but unfortunately it smelled of mold and it was very noticeable every time we walked in the rental. Although I loved the look of the place, the noise from the other renters was unbearable, and a majority of it was from inside the rental units. Some noise was from the street, which is understandable. Coffee maker and coffee with some sugar and creamer was in the rental, and it was a life saver. With all that being said, I would give this place another chance. It was clean and visually pleasing to the eye, just smelled and was loud. I’m a sucker for cleanliness and aesthetics.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Black Swan, el 7 feb. 2024
Wendy, we are glad to hear you enjoyed your stay with us. Rest assured, we have taken steps to address and remedy the issues you faced. We are constantly striving to improve our services and we appreciate your feedback. We look forward to hosting you again sometime!

10/10 Excelente

Tim

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Perfect location with tons of space
It was a great space for our family as each of us had our own bedroom and bathroom. Location is terrific for walking around downtown. No car needed.
Se hospedó 2 noches en enero de 2024
Respuesta de Black Swan, el 15 ene. 2024
Tim, thank you for allowing us to host your family! We're glad you enjoyed both the space and the location.

10/10 Excelente

Galen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was great! The only thing was heavy foot traffic noises from the floor above.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Roberto, Ayer

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was wonderful. Perfectly situated in the center of the historic area. Everything is within walking distance. Very busy area and can be noisy at times but it is the appeal of staying downtown. We recommend The Grant, 100 times over!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Black Swan, el 7 feb. 2024
Roberto, we appreciate your wonderful feedback! It was a pleasure hosting you and we hope you'll return.

10/10 Excelente

Sherry

Le gustó: Limpieza y comodidad de las habitaciones
Amazing
Amazing location and the hotel was more than we expected. Great value for the price. We will definitely be back
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Loved everything about it: location, size, comfort & style. Loved it, as did our teenagers!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Black Swan, el 1 ene. 2024
Amy, we're so happy you enjoyed your stay with us. We hope to host you again sometime.

10/10 Excelente

Kelly

Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Kali

Viaje familiar
No le gustó: Servicios
I really liked that this property was in a convenient location. We were able to walk to a lot every local attraction. There are plenty of places to eat and shop. A downside to our stay was that we could hear people in other units quite clearly. If you are able to bring a sound machine, ear plugs, anything to drown out the noise, I would recommend it. Overall we had a good stay in Savannah.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Black Swan, el 1 ene. 2024
Thanks for the great review, Kali! We're glad to hear your stay was enjoyable. We apologize for the noise, but rest assured, we have taken steps to remidy this and have provided sound machines for each bedroom. Thanks again, and we hope to host you again sometime.

10/10 Excelente

Thomas

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Douglas

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent place to relax just hard to do with the construction going on.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Janae

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Aaron

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
great place, plenty of space and everything was within walking distance
Se hospedó 2 noches en diciembre de 2023
Respuesta de Black Swan, el 1 ene. 2024
Thanks for the great review, Aaron!

10/10 Excelente

Anet

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Awesome Black Swan
Beautiful apartment, amazing location. Well fitted out, beds very comfortable. Communication for check in, information provided etc. was brilliant. All round excellent experience.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Black Swan, el 19 dic. 2023
Thanks for the awesome review, Anet! We're so glad you enjoyed your experience.

10/10 Excelente

Chris

Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Erika

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
This apartment was super awesome! The building was beautiful! Very close to everything. Very enjoyable stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Black Swan, el 1 ene. 2024
Erika, thanks for the great review. It was a pleasure hosting you!

10/10 Excelente

Katherine

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We absolutely loved this place! The location was perfect for walking the historic district, only a few blocks from the riverfront as well. Check in and out was easy, took very little effort on our part. The instructions for locking the door from the outside were not correct, as we only needed to press the Yale symbol, not put the code in again. Bathroom could maybe use a few towel hooks (there was a ring next to the sink and a bar over the toilet but nothing to really hang more than one towel to dry). I would highly recommend this place.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Black Swan, el 19 dic. 2023
Thanks for the great review, Katherine! We appreciate your feedback and will pass it along to our operations team. We hope to host you again sometime.

8/10 Bueno

Catherine

Le gustó: Limpieza, servicios, condiciones de la propiedad
We really enjoyed our stay at The Grant in Savannah. The 205B suite was spacious and clean. There was, however, a super heavy coffee table in front of the sofa bed that we had to move every night; really bad choice for a coffee table there. Also, the clothes dryer in the unit was broken. We would stay here again, but for this price, I would make sure those 2 items are not an issue in a future stay.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Black Swan, el 19 dic. 2023
We're so glad you enjoyed your stay with us, Catherine. We've noted your feedback about the dryer and are actively working on improving this. We appreciate your review and look forward to hosting you again sometime!

10/10 Excelente

Nidia

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
This is beautiful! Had a great stay !! You're right in the center of it ALL! Easy instructions for self check-in. Place looks exactly like the pictures. Comfy bed ! Such a charming like apartment. Will definitely rent this again!
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Marina

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful, convenient location. Had everything we need. Fancy in the middle of the city with an affordable price.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Katie

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicios
Loved the location. Easily walkable and close to parking ramp. The space was perfect for a weekend getaway. Loved having a full size kitchen and washer and dryer in the unit. What we didn’t like …don’t expect to sleep. The street traffic is loud and is often used as a cruising strip for people showcasing their stereo systems. We were on the 2nd floor and we could hear everything on the 3rd floor. Including the party the ramped up at 3 am with people running up and down the unit with their shoes on and hooting and hollering. Customer service is not reachable post 9pm. So there is little to no enforcement of the “quiet” hours that is agreed upon when reserving. There is a noise machine in the bedroom but it did little to drown out the noise. Be warned or choose a room on the third floor.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Tralan

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great trip!
Great visit! Conveniently located in the heart of Savannah. Comfortable and would definitely come back.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Clinton

Le gustó: Limpieza y condiciones de la propiedad
We loved our stay at this gorgeous, comfy, spacious apartment. Really enjoyed the pour over coffee supplied. Location can’t be beat. It was noisy but sound machines were available. We were safe but would have appreciated a more secure lock on the door.
Se hospedó 5 noches en noviembre de 2023