Interior

Opiniones de Embassy Suites by Hilton Seattle Bellevue

3.5 out of 5
Embassy Suites by Hilton Seattle Bellevue
3225 158th Avenue SE, Bellevue, WA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 569 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 71 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 37 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

MOISES

Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service, el 31 ene. 2024
Moises, it seems your stay with us didn't match your expectations. We'd appreciate any specific feedback you could provide that would help us improve for future visits. We're committed to ensuring a better experience next time.

10/10 Excelente

Leonardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Marissa

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta muy bonito y limpio
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2020

10/10 Excelente

marco

Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Luz

Viaje familiar
Le gustó: Servicio y personal
Espacioso pero le hacía falta un poco más de limpieza en el baño y el balcón.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Wing Yan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed there for 2 nights and it was a family trip. We booked two rooms and was able to get the connecting room. Overall, the hotel is clean and quiet. They offered free breakfast and free happy hour on the weekday. We enjoyed two days happy hour there and I am surprised they offered different snacks on 2 different days. Only thing is the shower does not has strong water pressure.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Wing, thank you for choosing Embassy Suites Seattle Bellevue for your family trip. We're delighted your stay was comfortable and you enjoyed the variety of offerings during our complimentary weekday happy hour. We appreciate your comment regarding your bathroom experience and encourage you to bring these concerns to our colleagues during your stay as we continually strive to make accommodations where needed. Looking forward to welcoming your family again soon.

4/10 Malo

Amanda

Le gustó: Servicio y personal y condiciones de la propiedad
Location needs new mattresses and if a mattress is advertised as a “queen mattress” it should be a queen mattress. If you don’t sleep well while staying at a hotel it’s difficult to be completely satisfied.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Amanda, we appreciate you sharing your thoughts. We're sorry to hear about your dissatisfaction with the bedding arrangement. Your comfort is important to us, and we continuously aim to ensure our guests encounter suitable and cozy sleep environments. Your feedback gives us the opportunity to improve. We hope for another chance to serve you better in the future.

10/10 Excelente

Ral, Sitka

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our favorite place to stay in Bellevue. Very convenient, nice rooms. Good breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 24 abr. 2024
Ral, it's wonderful to hear that Embassy Suites Seattle Bellevue is your favorite place to stay while visiting Bellevue. We're also pleased that our convenient location, tasteful rooms, and satisfying breakfast met your expectations. We eagerly await your next visit. Thank you for sharing your positive feedback.

6/10 Aceptable

Nancy

Viaje familiar
No le gustó: Servicio y personal
I was quoted 189 for a room for 2 adults 3 Children. Upon check in . I paid 286 and then a second time for 75 dollars in total of 361. And with no explanation. The receptionist was also not very welcoming and looked forced to be at work today. Not worth the stay
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 20 abr. 2024
Nancy, we regret to hear that your experience with the pricing and the initial welcome didn't meet your expectations. It's crucial you receive clear communication about any charges, we recognize your concerns. Additionally, we always want our guests to feel welcomed by our team members at any time. We'll be sure to address these points internally for improvements. Negative experiences are not common, and we'd welcome the opportunity to provide you with a more satisfactory stay in the future.

10/10 Excelente

Donna Gail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I appreciate that there is no extra charge for parking. We love having two rooms with a door in between so some can stay up later than others and not keep them awake. Our family lives nearby and they liked it so much. Their 13-year-old daughter is having her sleepover birthday party there! Of course, the full breakfast and evening reception are a big hit!
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 19 abr. 2024
Donna, it's truly delightful to hear how much you appreciated your stay at Embassy Suites Seattle Bellevue. We're thrilled that the separate rooms were to your liking, catering to different sleep schedules in your group. How wonderful that your relatives enjoyed their time with us, and a birthday sleepover party is a fun idea! We're pleased that our full breakfast and evening reception were highlights of your visit. We can't wait to welcome your family back for more memorable moments.

10/10 Excelente

Edil

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel would absolutely recommend it
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Edil, it's wonderful to hear your high praise for Embassy Suites Seattle Bellevue. We're thrilled you'd wholeheartedly recommend us. For future trips, you're always welcome. Thanks for choosing us!

10/10 Excelente

Ray

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very hospitable and in a convenient location. The room was comfortable and worth the price. Will stay there again.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Ray, we're thrilled to hear you found Embassy Suites Seattle Bellevue accommodating and conveniently located. It's great to know you appreciated the comfort of our rooms and felt that they offered good value. We're looking forward to welcoming you back on your next visit.

6/10 Aceptable

Charisse

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not what we expected
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 14 abr. 2024
Charisse, it's disappointing to hear that your recent stay didn't meet your expectations. Taking guest feedback seriously, we look to find ways to improve and elevate the experience. We sincerely hope that you will give us another chance in the future.

8/10 Bueno

Jacob

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always bring cleaning wipes, check the beds ect. After our wipe down before we got settled in. We found the room to be very well cleaned by the staff. The only complaint was from the kids that breakfast ended to early.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 12 abr. 2024
Jacob, thank you for choosing Embassy Suites Seattle Bellevue on your recent visit. It's rewarding to know that you found our room cleaning up to your standards. As for the breakfast timing concerns raised by your children, we would be grateful for any future chance to adjust this to better fit your schedule. We look forward to providing you and your family with another comfortable stay.

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Mario, it's wonderful to hear that you enjoyed your stay at Embassy Suites Seattle Bellevue. We value your feedback and look forward to welcoming you again for another positive experience. Safe travels.

10/10 Excelente

Frank

Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service, el 28 abr. 2024
Frank, thank you for taking the time to rate Embassy Suites Seattle Bellevue. We're thrilled to learn that your stay was enjoyable. We appreciate your feedback and hope to host you again in the future.

6/10 Aceptable

luay, Chicago

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
We saw hair in the sheets. A worm on the wall. The place sparked our allergies, constant sneezing.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Luay, it's unfortunate to hear that your experience was not up to your expectations. Please note, we strive to maintain the highest standards of cleanliness and hygiene. That said, we sincerely apologize for any discomfort related to allergens and thank you for letting us know. Trust that we will review these matters meticulously and ensure each concern is properly addressed and rectified. Please consider revisiting us to gauge the improvements made.

8/10 Bueno

Vojislav

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprise and unexplained expenses (fees of different sort, parking), high pet fee.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 7 abr. 2024
Vojislav, it's great to know you chose our hotel for your stay. We understand that some costs were unexpected and can appreciate how that may have affected your experience. We strive for transparency in all aspects, including fees and extra charges. For further clarity, we recommend checking our website or reaching out to our team members directly for detailed information on charges. We appreciate your feedback and hope to serve you better in the future.

10/10 Excelente

Ella Mae, Portland

Viaje de negocios
Le gustó: Limpieza y servicios
Excellent property
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Thank you for the perfect rating, Ella!We are very pleased to hear that you had a wonderful stay at Embassy Suites Seattle Bellevue. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Brooke

Viaje en grupo, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was not aware we had to pay for parking so that was an unexpected extra charge but the breakfast was great, even though we were next to the laundry room we didnt hear anyone outside our room. Front desk was very kind.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 9 abr. 2024
Brooke, thank you for your kind words about Embassy Suites Seattle Bellevue. We're glad to see you enjoyed our breakfast options and found our team gentle and welcoming at the front desk. Noticing that you found the parking charges unexpected, we'll look for ways to better communicate these details upfront. We hope to welcome you again in the future.

10/10 Excelente

Omar

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 24 abr. 2024
Omar, thank you for choosing Embassy Suites Seattle Bellevue. We're glad to know your stay was enjoyable, and we appreciate the outstanding rating! We hope to welcome you back soon for another satisfying experience.

10/10 Excelente

Toni

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 24 abr. 2024
Toni, it's wonderful to know you had a stellar experience at Embassy Suites Seattle Bellevue. We want every stay to be exceptional and are thrilled knowing we've succeeded in that. Your fantastic feedback is most appreciated, and we can't wait to welcome you back for another excellent stay.

4/10 Malo

stephen

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
We normally have an excellent time here. Today was weird. Multiple staff were rude/annoyed by us. We had been told to call day of check in to request a ground floor room and a pack and play for our youngest. The person we talked to on the phone was great. Showed up and they had us on the fourth floor and no pack and play. We asked to move down to the ground floor and they accommodated but seemed frustrated with us and then told us the pack and play would be dropped off in 3-4 hours. Way after a 1 year old goes to bed and when my wife went to recheck on timing they were pretty rude to her about it. Then we used a gift certificate in the bar and the bar tender seemed mad we were using it. We still tipped him normally but not sure what his deal was. We stay here 1-2 times a year and normally have a great stay. The staff has always been excellent up until today. Not sure if there was a change in management or something else going on. Will be back again but if things are the same it will likely be our last stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 3 abr. 2024
Stephen, it's regrettable to learn of the difficulties you encountered during your last stay, especially concerning the room assignment and unavailability of the pack-and-play at your preferred time. We want to assure you that these are not typical of our usual guest experiences. We always aim to be accommodating and provide top-notch service. Your feedback is important for continual process improvement. We're truly glad to know you've enjoyed previous stays with us and look forward to restoring your confidence in us during your next visit.

6/10 Aceptable

Marlena

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal y servicios
The room was nice and comfortable, it is no where near much of anything though, I thought it was closer. Staff was not great at check in, I arrived at 2:30 which was early but most places can get you in, they were going to charge me $25 for early check in but I just was told to come back, I went with my whole family and we came back an hour later and I was told my room still wasnt ready at 3:30, we waited a bit longer and they said they moved me to a different room. Breakfast they close right at 9am, my fault, I didnt realize. Got my kids all food and they closed the doors on me, not the greatest experience, will look for another hotel next time.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 3 abr. 2024
Marlena, it's concerning to hear that your visit did not meet your expectations, particularly regarding location and check-in experience. All guests should receive accommodating, timely service and it's unfortunate that this doesn't seem to have been your experience. Additionally, we strive to provide a relaxing breakfast atmosphere and apologize if this was not the case. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 Bueno

Rolissa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The night staff was not very helpful, they seems a little annoyed when we checked in maybe because they were tired. We were not sure if we left our car keys there and I had called to check if it was returned to the front desk. When I called to check I was told I would get a call back but no one called, so I called them back and was told they will call me back. They never called back, so I called again to check on if keys were found or turned in and the gentleman who answered said " oh yea we didn't find any keys and no keys were turned in". When I asked why didn't they call to let me know he said I would assume that since I didn't get a call that meant no keys were found or returned.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 3 abr. 2024
Rolissa, it's regrettable that your interaction with our team members didn't completely meet your expectations. Please accept our apologies for any confusion about the car keys' situation and the promised callbacks. We will certainly address your feedback with our colleagues to ensure improved communication in the future. Thank you for bringing this to our attention, your input is truly important to us. We hope any positive aspects of your stay with Embassy Suites Seattle Bellevue shine through and we look forward to serving you more effectively on a future visit.

8/10 Bueno

Tamirah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Tamirah, thank you for choosing Embassy Suites Seattle Bellevue and taking the time to rate your experience. We're delighted that overall you had a positive stay with us. We hope to welcome you back soon for an even better experience.

10/10 Excelente

Viviana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Active property with Vendors and they even had Speed Dating for my son. The room was equipped with Two bottles of water and snacks free of charge- what a plus! I will definitely return.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Viviana, it's wonderful to hear that you had a delightful experience at Embassy Suites Seattle Bellevue. We're thrilled that our vibrant atmosphere and complimentary room amenities made your stay that much better. We can't wait to welcome you back on your future visits.

10/10 Excelente

Aimee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's car lots and office buildings.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Aimee, thank you for your review. We're thrilled that you had a five-star experience at Embassy Suites Seattle Bellevue. While our location in the heart of Bellevue's business district caters predominantly to business travelers, we do hope you found the amenities and services provided to your liking. We look forward to welcoming you back for a future visit.

10/10 Excelente

Marci

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Marci, it's fantastic to hear that your stay at Embassy Suites Seattle Bellevue was excellent! We appreciate your enthusiasm and hope to have the pleasure of hosting you again soon.

10/10 Excelente

Cierra, university place

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about this hotel including the happy hour where we received tickets for free drinks. It was convenient to have a restaurant and bar onsite and free breakfast. The only issue I ran into my bathroom already garbage in it someone’s contact lens’s and they left 1 Kleenex in the box lol
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 1 abr. 2024
Cierra, it's wonderful to hear you enjoyed your time at the Embassy Suites Seattle Bellevue, especially the happy hour. We're glad our onsite amenities added to your convenience. Regarding your feedback about the cleanliness of your room, we're taking your comments into account, ensuring every area of a guest's room is spotlessly prepared. Your satisfaction matters to us, so we appreciate your patience and understanding. We hope to see you again soon for another enjoyable stay!

10/10 Excelente

Jesus

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing ! they have a nice area for the bar !
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Jesus, it's fantastic to hear your positive feedback about Embassy Suites Seattle Bellevue! Our team members strive to deliver outstanding service and we're pleased you enjoyed the inviting ambiance of our bar. We look forward to the opportunity of welcoming you back in the future.

8/10 Bueno

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Embassy suites was good except eating of paper plates they usually have proper plates and cups bit disappointed.all embassy suites use this servis usually.apart from that is was ok.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 7 abr. 2024
Thank you for sharing your thoughts with us, Julie.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

6/10 Aceptable

Vera

Viaje en pareja
Le gustó: Servicio y personal
Fine enough property but not well cleaned. Found hair from previous guests in the bed and bathroom.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Vera, we appreciate your sincerity in bringing these matters to our attention. We apologize for the lack of cleanliness you encountered during your stay. Cleanliness and hygiene are high-priority aspects for us, and we regret that your recent experience did not meet your expectations. We'll ensure feedback like yours drives further action and improvements within our team. Your satisfaction is pivotal, and we hope to have an opportunity to enhance your experience during a future visit.

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 30 mar. 2024
Thanks for sharing this perfect rating, Mike!We're thrilled to hear you enjoyed your stay at Embassy Suites Seattle Bellevue! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Bueno

Francilia Pena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My sons and I had a blessed stay.
Se hospedó 8 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Francilia, it's wonderful to hear that you and your sons thoroughly enjoyed your stay at Embassy Suites Seattle Bellevue. We're glad to have added to your pleasant memories and can't wait to welcome you and your family back in the near future.

4/10 Malo

Angela

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
I was over charged for my room by 84.00 with an additional 75.00 charge on top of that. Then they had a huge group of people being very loud and keeping my kids up cause they couldn’t fall asleep due to all the noise from the bar area in the atrium.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Angela, we regret to hear about the inconveniences you faced during your stay, particularly concerning the billing and the noise disturbance. Please rest assured that we take these matters seriously. For billing-related issues, we encourage you to contact our front desk directly to ensure any discrepancies are promptly resolved. Regarding the noise issue, it is paramount to us that all guests enjoy a comforting stay, so we'll communicate your feedback to our colleagues for further attention. We are sincerely hoping we can earn the chance to deliver a better experience on your future visit.

8/10 Bueno

Rich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel, just that it’s freeway-side property away from attractions and night life
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Rich, thank you for choosing Embassy Suites Seattle Bellevue and taking the time to share your feedback. While we are nestled a bit away from bustling areas, we hope the tranquility offered a different charm. Your post-checkout adventures in the city and night life are no more than a short commute away. We look forward to welcoming you back for another pleasant stay!

10/10 Excelente

Chris

Viaje familiar con niños
The facility was great. Large open spaces, fantastic room, amazing breakfast, and a wonderful managers reception in the early evening. I would stay here again, and recommend this to anyone wanting to stay in the Seattle area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Chris, we're overjoyed to learn that you found Embassy Suites Seattle Bellevue to be a fantastic place to stay. We're particularly glad you enjoyed our spacious environments, comfortable rooms, delightful breakfast, and management's warm reception. Your recommendation is the greatest compliment we could receive! Should your travels bring you back to the Seattle area, we look forward to welcoming you again.

6/10 Aceptable

Elise

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The hotel was great. NOT one single person that worked there was friendly. The person we checked in with, the bartender to ask where we would eat, the staff in the morning for breakfast..didn’t run in to once nice friendly person in this hotel. The hotel is clean, nice and has great accommodations. The staff not so much.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Elise, we appreciate your feedback and it's good to hear you found our accommodations pleasing. We're, however, surprised to hear about your experience with our team members as we're known for our friendly service. We'll look into this further, as we continually strive to improve our guest experience. We hope we can impress you better with our service next time. Thanks for choosing to stay with us.

10/10 Excelente

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
David, thank you for your fantastic rating. We are delighted to know that you enjoyed your stay at Embassy Suites Seattle Bellevue. Your satisfaction is our top priority and it's wonderful to hear we met your expectations. We eagerly anticipate your return visit.

10/10 Excelente

Catherine

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property continues to be our favorite option when we need to stay near Seattle for medical procedures. Wonderful service, excellent suites, one of the best accessible showers I have ever seen and the breakfast service is fantastic. Will stay EVERY TIME we need to be in the Seattle area!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 4 mar. 2024
Catherine, your encouraging words truly warm our hearts! We're delighted that Embassy Suites Seattle Bellevue stands as your preferred option around Seattle due to our attentive service, excellent suites, and top-notch amenities such as our accessible shower and breakfast service. Your unwavering loyalty is much appreciated and rest assured, we're doing our absolute best to keep your patronage. We eagerly await your next visit!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 2 mar. 2024
Jessica, we're thrilled to hear that you found the Embassy Suites Seattle Bellevue to be exquisite. We always strive to keep our premises appealing and comfortable for our guests. Your feedback is much appreciated!

10/10 Excelente

Leslie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay. Really nice guy working the restaurant.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Leslie, thank you for sharing your positive experience at Embassy Suites Seattle Bellevue. It's heartening to hear that our team member in the restaurant made a good impression. We hope to welcome you back in the future!

10/10 Excelente

Vickie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a very nice hotel. The staff was great.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Vickie, thank you for your wonderful words! It's delightful to know you enjoyed the charm of Embassy Suites Seattle Bellevue. Our team members are indeed dedicated to providing a positive guest experience and they'll be thrilled to know they succeeded during your stay. We're looking forward to your next visit!

2/10 Terrible

Oscar

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kid puked way away from pool. They shut it all down. We went for the pool as a staycation. Waste of money and time. Never again
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 23 feb. 2024
Oscar, it's regrettable to hear that your family's planned staycation didn't go as planned. It's a priority for us to ensure all activities and facilities are clean and safe, thus necessitating the temporary closing of the pool. We apologize if this negatively influenced your experience. We value your feedback and hope you'll give us another shot in the future.

8/10 Bueno

Aza, Langley Township

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 23 feb. 2024
Aza, it's fantastic to hear you had a pleasant stay at Embassy Suites Seattle Bellevue. We hope to have the pleasure of accommodating you again in the future.

10/10 Excelente

LIAN

You can walk inside the building when raining.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 20 feb. 2024
Lian, it's fantastic to hear of your appreciation for the unique design feature of Embassy Suites Seattle Bellevue that allows for indoor strolling during unfavorable weather. We aim to provide an enjoyable and comfortable stay, rain or shine. Look forward to welcoming you again in the future.

4/10 Malo

Michelle

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at many Embassy Hilton Suites and this one was not my favorite. The room was/felt dirty. Found a plastic dish and food in it under the couch, the carpet is old and dirty (have no idea when it was last shampooed) also was tearing apart. Had no remote for front TV and took front desk over an hour to get one up to me. I felt very uncomfortable in the room.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 20 feb. 2024
Michelle, we sincerely regret to hear that your stay did not meet your expectations. It's disheartening to learn about the cleanliness of your room and the delay in resolving the TV remote issue. We constantly strive to maintain our rooms to a high standard and to promptly address any concerns that come up. We truly appreciate your feedback as it helps us aim for improvement. We hope you will consider giving us another chance to provide a more comfortable and satisfying experience.

8/10 Bueno

tammy

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
When i stayed last time in Oct 2023, we arrived at 2 am and had no issue with “door opening” or welcoming from staff. When we arrived at 10:30 pm on 2/16/24, I didn’t realize the door wouldn’t open, so when the first door slid open for me, i assumed the second one woul do the same, especially, when i nudged it, it seemed like it was more faulty than locked. I pushed it opened because dude behind the desk didn’t care to come out to ask “hey, are you guest?” Or “checking in?” He just sat there, looking annoyed and pissed because I shouldn’t have known the door was to be locked and not be forced open. I did not care for his attitude especially he didn’t bother asking “hey, are those kids at the door yours?” to open the door for them but waited for my kids to force the door to open and acted annoyed again. When i asked if it’s ok to put the tag on the car in the morning, in October, we were told it’d be ok, but advisable to do it asap, instead, his attitude was flippant and rude “you can will get towed if you don’t do it now.” If you hate your job, quit. Don’t ruin a vacation for others who worked hard to be here, who liked the experience they had the time before enough to come back. I never stayed twice at any hotel because i like to experience different settings and thanks to you, this will be our last.
Respuesta de Customer Service, el 19 feb. 2024
Tammy, thank you for raising these concerns about the reception you received during your recent visit. We sincerely regret that your arrival didn't meet expectations compared to your previous experience. It's unfortunate that you found our team member's approach less hospitable than you anticipated. We hold our team to high standards of professionalism and courteousness, and your feedback is invaluable in maintaining this.When it comes to the parking situation, our hotel's policy is designed to ensure every guest's vehicle is secured. We're sorry this was not communicated to you in the most friendly manner, and we will intensify training efforts to ensure all guests feel welcomed at all interactions.Despite these issues, we hope that the rest of your stay with us was to your satisfaction. We commit to providing high-quality service and we hope to have the chance to demonstrate this to you on a future visit.