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Opiniones de Mercure Ambassador Seoul Hongdae

4 out of 5
Mercure Ambassador Seoul Hongdae
144, Yanghwa-ro, Mapo-gu, Seoul

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 468 de 649 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 141 de 649 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 649 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 649 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 649 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

KANA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
とても良かったです！
Se hospedó 2 noches en mayo de 2024
Respuesta de Jay Seong, el 22 may. 2024
KANA様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

SHIN YOUNG

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 14 may. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Minh An

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfekte Lage, sehr nahe an der Hongdae street, also auch gut wer ein Nachtleben führt. Ausserdem ist eine U-Bahn Station grad in der nähe
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 7 may. 2024
Dear. Minh An.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 Aceptable

Ka Kui

Viaje en pareja
No le gustó: Condiciones de la propiedad
room too small
Se hospedó 2 noches en abril de 2024
Respuesta de Jay Seong, el 2 may. 2024
Dear Ka Kui,Thank you for taking the time to tell us about your experience at the Mercure Ambassador Seoul Hongdae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

Sze Ki

Viaje familiar
Le gustó: Servicio y personal
酒店職員有禮，笑容親切。住宿一帶購物、交通方便，餐飲選擇極多，非常推薦入住。
Se hospedó 4 noches en abril de 2024
Respuesta de Jay Seong, el 2 may. 2024
尊敬的Sze Ki：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 Aceptable

Vivian

Viaje en grupo
.
Se hospedó 4 noches en abril de 2024
Respuesta de Jay Seong, el 2 may. 2024
Dear Vivian,Thank you for taking the time to tell us about your experience at the Mercure Ambassador Seoul Hongdae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient and a lot of good restaurants nearby
Se hospedó 4 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 29 abr. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,

10/10 Excelente

Audrey

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful rooms, comfortable beds in the heart of Hongdae. Great service.
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Seong, el 24 abr. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Noshkha

Se hospedó 13 noches en abril de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 14 may. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Aaron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
super convenient location. Accessable to basically everything. Great vibe and atmosphere on the street
Se hospedó 3 noches en abril de 2024
Respuesta de Jay Seong, el 24 abr. 2024
Dear. Aaron.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Rosa, Brooklyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Centrally located, convenient and accessible hotel in the heart of Hondae.
Se hospedó 5 noches en abril de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 15 abr. 2024
Dear Rosa,On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your time, from the details and design to the comfort and care that our team instilled throughout your stay. We look forward to welcoming you back to your home away from home very soon!Warmest regards,

10/10 Excelente

Cherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, lovely room with view. The shower would randomly leak and the auto flush toilet was very loud.
Se hospedó 4 noches en abril de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 7 abr. 2024
Dear. Cherry.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Dianne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is conveniently located among a bunch of shops and restaurants so it was easy for us to explore Hongdae! The room is on the smaller end but still felt spacious and was well kept.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Seong, el 5 abr. 2024
Dear. Dianne.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Asma

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about it.
Se hospedó 5 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 1 abr. 2024
Dear. Asma.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Yoko

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
オシャレで素敵なホテルです。 お部屋の清潔さはもちろん、交通の便、周囲のレストラン、ショッピングなどとても楽しいところにあるホテルです。 ホテルロビーには旅行者に嬉しいwowpassのチャージ機があります！ 弘大は初めてでしたが、ホテルが地下鉄の駅近くで、空港からもAREX普通列車で乗り換えなしで行けます。 ホテルも弘大の中心なので、周囲の繁華街でたっぷりと楽しむことが出来、快適て大満足な旅になりました。スタッフもとてもフレンドリーで対応が良く、次回もまた利用したいと思います♪
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 29 mar. 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

MISATO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The servicewas very good. Ｉ wanna use it again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 29 mar. 2024
Dear. Misato.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

wai ho

Se hospedó 3 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 17 abr. 2024
Dear Wai Ho,Thank you so much for taking the time to share your experience at Murcure Ambassador Seoul Hongdae. We are thrilled to receive your positive feedback regarding our staff, and it warms our hearts to know that you found to be exceptional.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excelente

Jeffrey

Se hospedó 7 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 15 abr. 2024
Dear Jeffery,On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your time, from the details and design to the comfort and care that our team instilled throughout your stay. We look forward to welcoming you back to your home away from home very soon!Warmest regards,

8/10 Bueno

Haruna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
英語と韓国語どちらかができればサービスには困らない。 対応も丁寧。 朝食のバイキングも美味しい。
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 24 mar. 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

Katy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a clean hotel located in a very convenient location. The staff was very helpful and friendly. The room was kinda small, nothing fancy but there was enough room for two people and clean. Also, I like the fact that the floor was not a carpet. Locations wise, it cannot get any better than this hotel....busy hongdae street right outside the hotel entrance and a convenience store right near the entrance... yet there was no louse noise at night to disturb our sleep. I highly recommnend this place
Se hospedó 4 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 24 mar. 2024
Dear. Katy.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Hye Jin

Le gustó: Servicio y personal
Se hospedó 5 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 20 mar. 2024
안녕하세요 Hye Jin 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

PUI TING

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 17 mar. 2024
Dear. PUI TING.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Lorraine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front office staff was awesome. Met few of them at different timings and all were very helpful and friendly. Room was nice with a small triangular balcony. Love the pillow and blanket! Super comfy. Hotel is in the midst of Hongdae which plenty of shops and eateries. The only downside is probably the bathroom which i find abit inconvenience to have your basin, flask, coffee all in 1 area. Otherwise, all good.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 10 mar. 2024
Dear. Lorraine.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

Ka Ming Danny

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
上午8時到達check in, 可以即時入住, 上房休息, 值得加份. 但其中一晚, 床單被鋪有污漬, 須要改善.
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 10 mar. 2024
尊敬的 Ka Ming Danny：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

misong

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
직윈분들도 친절하시고 방도 넓고 웰컴드링크나 간식, 커피까지 너무 좋았어요
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 7 mar. 2024
안녕하세요 misong고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Leigh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a marvelous 7 day stay in Seoul. Loved the location and the staff was friendly and attentive. Will stay here again on my next trip!
Se hospedó 6 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 6 mar. 2024
Dear. Leigh.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Yuk Nga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
/
Se hospedó 3 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 6 mar. 2024
Dear. Yuk Nga.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Jie Yu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very nice, mins to subway and restaurant
Se hospedó 4 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 4 mar. 2024
Dear. Jie Yu.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 Aceptable

Wai Lam

Se hospedó 4 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 21 mar. 2024
Dear. Wai LamWarm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Young Hwa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, professional, and accomomodating staff. Comfortable bed and room temperature.
Se hospedó 6 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 25 feb. 2024
Dear. Young Hwa.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Ah Man Irene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service and cleanliness. The rooms are well-designed and in good conditions. Very convenient location with lots of dinning and shopping options
Se hospedó 6 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 25 feb. 2024
Dear. Ah Man Irene.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Midoriko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
弘大入口駅からとても近く、ショッピングや食事にも便利でとても快適でした。
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay Seong, el 17 feb. 2024
Midoriko様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is such a perfect spot and convenient. The train station felt like a 3 to 5 min walk. The places to shop and eat is just right out of the hotel and very close. I would stay here again if I come back. I like that it also has a currency exchange when needed in the hotel and there is also a weighing scale by the lobby to check for your luggages. Our flight was going to be later that night and I like that you can leave your luggages for free as well while you take time to still explore around instead of doing luggage lockers. The staff are very hospitable and helpful when you need assistance. I highly recommend this place.
Se hospedó 6 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 11 feb. 2024
Dear. Mary.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

HYOJAE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 11 feb. 2024
안녕하세요 HYOJAE 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

David, Eden Prairie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Mercure was a stellar hotel experience for us. The beds are very comfortable, the bathrooms luxurious, and the staff was extremely empathetic and accommodating to a unique circumstance that arose during our stay. Hongdae is a fun and convenient area to explore. Don't hesitate to stay at this hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 11 feb. 2024
Dear. David.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Eleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is very clean and comfortable. Just a short 2 minutes walk from exit 9 Hongik station. Highly recommended .
Se hospedó 3 noches en febrero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 11 feb. 2024
Dear. Eleen.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and helpful staff
Se hospedó 3 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 11 feb. 2024
Dear. Lynn.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Ka shuen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
地點係弘大中心，交通 食肆都好方便
Se hospedó 2 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 31 ene. 2024
尊敬的 Ka shuen：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Chi Ho Teddy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 28 ene. 2024
Dear. Chi Ho Teddy.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 Aceptable

young

Viaje de negocios
Le gustó: Limpieza
Se hospedó 4 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 25 ene. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

Byung hwa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 25 ene. 2024
안녕하세요 Byung hwa 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

SOOKYOUNG

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 25 ene. 2024
안녕하세요 SOOKYOUNG 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Hinako

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
良いホテルでした！
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 18 ene. 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Sangkon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 17 ene. 2024
Dear. Sangkon.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Ngoc Tran

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a nice experience!
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong General Manager MERCURE Ambassador Seoul, el 16 ene. 2024
Dear. Ngoc Tran.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 Bueno

An

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The location was great, right next to subway station, the food and fashion street, that it was so convenient to go around. The staff at the reception was very efficient that check-in and out were fast and convenient. Mercure is definitely one of my go-to hotels in Korea.
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong, el 14 ene. 2024
Dear. An.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

yumi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en enero de 2024
Respuesta de Jay Seong, el 14 ene. 2024
Dear. Yumi.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Nice
Nice, clean hotel. They upgraded our room when we got there. Would stay again.
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong, el 12 ene. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

HSIULING

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jay Seong, el 12 ene. 2024
Dear. HSIULING.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 Excelente

Mak

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023
Respuesta de Jay Seong, el 12 ene. 2024
Dear. Mak.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae