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Opiniones de Mercure Shanghai Yu Garden

4 out of 5
Mercure Shanghai Yu Garden
789 East FuXing Rd., Huangpu District, Shanghai, Shanghai

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 87 de 277 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 277 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 42 de 277 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 277 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 277 opiniones" "

8.6/10

Limpieza

7.8/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JULIO JORGE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buen servicio
Hubo un pequeño mal entendido en el check in mas sin embargo el gerente se empeño en resolverlo y lo hizo dando asi una atencion muy buena
Se hospedó 1 noche en diciembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bueno

Andres

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bien decorado y con tecnología avanzada
El Hotel est increíble, recién remodelado, por lo que todo es lindo y muy tecnológico. Puntos en contra, por la ubicación es difícil encontrar taxi y no son muy serviciales para ayudarte a encontrar uno. Falta personal que maneje inglés.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Franky Fu, el 3 oct. 2019
Dear Guest: Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excelente

Pablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good service, nice room, and close to the shanghai bund !!!
Se hospedó 1 noche en julio de 2019
Respuesta de General Manager Amanda Liu, el 15 jul. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019
Respuesta de General Manager Amanda Liu, el 20 may. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely

10/10 Excelente

Carolina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2019
Respuesta de General Manager Amanda Liu, el 23 abr. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en abril de 2019
Respuesta de General Manager Amanda Liu, el 22 abr. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

carmen luz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel!!! todo fantástico!!
Se hospedó 10 noches en marzo de 2019
Respuesta de General Manager Amanda Liu, el 29 mar. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

wing Kwong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
地點好,對面有商場:內裏有餐廳可以選擇,也有一間大超市喺basement 酒店職員態度好👍
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
지하철에서 비교적?가까운 거리여서 걸어서도 갈만하고 시설도 양호하고 아쉬움없는 아담한 호텔입니다.
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Ka Lok

No le gustó: Limpieza y servicio y personal
驚喜的酒店
在辦理入住登記時,前台職員居然說未有記錄,擾攘了十分鐘多,又有記錄出現,真奇怪 !上到房間冷氣居然27.8度,找了職員查詢後,得知是中央冷氣沒有辦法,這麼熱的房間如果在冬天我就很喜歡, 但是在4月份的天氣就.........好彩前台職員給我一把冷風扇,等我在晚間得以入睡,從未試過住酒店要用風扇,真驚喜!早上下樓經過前台,職員不會主動說聲早晨,回來經過亦不會主動問好,基本上服務態度是不合格好,仍有待改善。可能是一分錢一分貨嗎!
Se hospedó 4 noches en abril de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
Se hospedó 5 noches en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 28 feb. 2020
Dear Guest, We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 29 feb. 2020
Dear Guest, Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one. Sincerely,

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
직장동료와 개인별로 예약을 하였으며 저는 100위안가량 높은방을 예약하였음에도 전혀 다른방이 아니었으며 City View를 요청하였으나 제공받은 방에는 창문 밖으로 아무것도 볼수가없었음. 예약 시 결로에따라 금액이 다른것은 인정할 수 잇으나, 높은 금액을 지불하였음에도 같은방을 배정하고, 층간소음과 옆방에서 나누는 대화를 모두 들을 수 있다는것은 불만사항입니다.
Se hospedó 1 noche en enero de 2020
Respuesta de 손님 경험 관리자 머 큐어 상하이 유 정원, el 29 feb. 2020
소중한 시간을 내어 Mercure Shanghai Yu Garden 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다.   Mercure에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다.   호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다.   진심으로

10/10 Excelente

匿名, 東京

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
朝食会場のスタッフが ちょっと教育が足りないですね。若くて、ホテルマンという意識が足りないかもしれません
Se hospedó 2 noches en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 28 feb. 2020
Dear Guest, Thank You for taking the time to tell us about Your experience at the Mercure Shanghai Yu Garden. We strive to provide a superior service experience for every customer, therefore Your feedback is very important to us. I am really sorry for all inconveniences associated with our breakfast restaurant. I have addressed this to the manager to make sure that we will meet Your expectations and needs in the future. Thank You again for sharing Your experience, we hope that Your next visit will be more pleasant than the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
객실은 만족!
객실 자체는 깨끗하고 좋았는데 간식 살 편의점이 멀었고 지하철로 가기엔 좀 많이 걸었어요 가장 가까운 편의점을 물어봤는데 걸어서 5분? 좀 넘는 정도 거리에 있는 슈퍼를 알려주셨고 ... 그 슈퍼는 허름하고 냉장고에서 담배냄새가 심하게 났어요 결론적으로 위치만 조금 별로! 방은 좋아요 미니바에 콜라 하나는 무료로 주기도 하고!
Se hospedó 1 noche en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 29 feb. 2020
Dear Guest, I thank You very much for Your most recent stay at Mercure Shanghai Yu Garden and appreciate that You have taken the time sending us Your review. All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. The points You were not satisfied with fully, I have addressed to manager who will make sure that we work on adequate improvements to meet Your needs and expectations better in future. We can’t wait to welcome You back again in very near future. Sincerely,

10/10 Excelente

Florence

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 29 feb. 2020
Dear Guest, Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one. Sincerely,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Se hospedó 3 noches en enero de 2020
Respuesta de Franky, el 15 ene. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us konw that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
There was this one front desk who helped us check-in. Maybe he had a bad day that day, everything we were saying seemed to annoy him. He was not willingly to care for listening and his negativity was so contagious.
Se hospedó 3 noches en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 28 feb. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bueno

Guilherme

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muito bom
Gostei bastante. Atendimento bom, quarto confortável e tudo muito novo. Café da manhã é muito bem servido. Localização muito boa, próxima a estação Laoximen. Deixa a desejar porque não tem almoço ou jantar, mas tem um shopping em frente. Muito limpo também.
Se hospedó 2 noches en enero de 2020
Respuesta de Franky, el 15 ene. 2020
Dear Guest, I thank you very much for your most recent stay at Mercure Shanghai Yu Garden and appreciate that you have taken the time sending us your review. All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. Great that you have enjoyed staying with us overall. We hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

YungMing

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
透過訂房網預定、到酒店時、與預定不同,此外酒店與訂房網站都不願意提供消費單據。
Se hospedó 1 noche en enero de 2020
Respuesta de 美居上海豫园, el 29 feb. 2020
尊敬的客人, 十分感谢您花时间告诉我们有关您在上海豫园美居酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在美居,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。能否请您提供详细信息以便我们采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 真诚的

8/10 Bueno

Xiaojiang

Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2019
Respuesta de Franky, el 8 ene. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Zay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
Se hospedó 9 noches en diciembre de 2019
Respuesta de Franky, el 8 ene. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
コスパがよいホテルかと思います。ただ最寄駅は小南門駅ではなく、明らかに豫園駅なので表記は変えた方が良いと思います。
Se hospedó 1 noche en enero de 2020
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 28 feb. 2020
Dear Guest, Thank You very much for Your most recent stay with us at Mercure Shanghai Yu Garden and for sending Your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. Thank You for staying with us and we are hoping to welcome You back soon and to make your stay much more pleasant than previous one Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Franky, el 8 ene. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reasonable price and good location.
Location is good and worth to stay in this Price range (HK$5xx).
Se hospedó 2 noches en diciembre de 2019
Respuesta de Franky, el 8 ene. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Aceptable

Shuk Han

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2019
Respuesta de Guest Experience Manager Mercure Shanghai Yu Garde, el 2 mar. 2020
Dear Guest, Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
위치가 좋아요. 예원이랑 가깝고 지하철 역이나 버스정류장도 가깝습니다. 다만 방음이 좀 안좋고, 화장실이 일반 문으로 된게 아니라 유리로 된 문인데 그래서 그런지 화장실 소리가 잘 들려요. 가족이라면 괜찮을지 몰라도 친구사이나 커플이라면 좀 불편할 것 같아요~~ 그것만 빼면 깨끗하고 좋습니다.
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019
Respuesta de Franky, el 8 ene. 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Malo

Jiyeon

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2019
Respuesta de Franky, el 1 ene. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Aceptable

Hendri

Viaje familiar
Se hospedó 1 noche en diciembre de 2019
Respuesta de Franky, el 1 ene. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bueno

Bilguuntsog

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2019
Respuesta de Franky , el 1 ene. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Malo

SEULA

No le gustó: Servicio y personal
비추
겨울인데 너무 더운 방...중앙난방시스템이라 온도 조절 불가능하다고 하는데, 냉장고도 작동안됨. 직원들이 영어도 못하고, 자기들끼리 잡담하느냐 체크인도 오래걸림. 비추예요. SSWA가 훨 훨 나아요.
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Chua

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Shanghai Trip
We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
Se hospedó 6 noches en diciembre de 2019
Respuesta de Franky, el 27 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Sheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Franky, el 27 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ルームクリーニングの指示方法がわかり難かったがスタッフが丁寧に教えてくれた。 部屋は綺麗で清潔であったが、バスタブが無いのが残念。
Se hospedó 3 noches en diciembre de 2019
Respuesta de Franky, el 27 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excelente

Norman, Hong Kong

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and comfortable stay Clean and comfortable Easy to reach
Se hospedó 1 noche en diciembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Aceptable

Daoud

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Disappointed
At check in hotel didn’t have our correct booking we booked 6 rooms, hotel received a booking for one room from the app. We waited very long time for check in Hotel main entrance is not same as shown on pictures, this is the restaurant entrance. And the restaurant is closed! This is not the official Mercure hotel. In Chinese it’s a different brand ( as we were told by Chinese friends)
Se hospedó 1 noche en noviembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank You.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

muhammad, abu dhabi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was in quite place good place to live near metro
Se hospedó 2 noches en diciembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Byeongik

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2019
Respuesta de Franky, el 19 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Average
Standard hotel very basic amenities
Se hospedó 2 noches en noviembre de 2019
Respuesta de Franky, el 7 dic. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Franky, el 1 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en noviembre de 2019
Respuesta de Franky, el 1 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
숙박시설은 전반적으로 나쁘지 않았으나 방음이 잘 안되고, 생활용품 구비가 잘 안되어 있음.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Franky, el 1 dic. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bueno

Chirag

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Business Hotel
Nice Hotel for business stay purpose. Good Service & Hopitality. Very responsive & co-operative staff
Se hospedó 3 noches en noviembre de 2019
Respuesta de Franky, el 27 nov. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Aceptable

Steven

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Not a bad place. Good location but it’s near a big road and is very cold (clinical, not temperature)
Se hospedó 2 noches en noviembre de 2019
Respuesta de Franky, el 25 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excelente

chia pan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Franky, el 27 nov. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bueno

Steve

Viaje de negocios
Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2019
Respuesta de Franky, el 25 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,